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2. A Kansei engineering-based decision-making method for offline medical service quality evaluation with multidimensional attributes. (2024). Liu, Yujia ; Ji, Feixia ; Ren, Xinru ; Wu, Jian ; Liang, Changyong.
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3. A hybrid multi-attribute decision-making model for the systematic evaluation of exoticism-themed retail spaces from the perspective of consumer experience. (2024). Zheng, Wei-Quan ; Cheung, Sze-Man ; Xiong, Lei ; Tzeng, Gwo-Hshiung ; Zhu, Bo-Wei.
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4. Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era. (2022). Ying, Vanessa Hiu.
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5. Assessment of logistics service quality dimensions: a qualitative approach. (2021). Kaya, Hasan Tolga ; Arabelen, Gamze.
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6. Perception value of product-service systems: Neural effects of service experience and customer knowledge. (2021). Wang, Xuqi ; Zhao, Meina.
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7. Applying the Kano model to investigate the quality of transportation services at mega events. (2021). Chen, Mu-Chen ; Huang, Chun-Han ; Hsu, Chia-Lin.
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1. Improving consumer satisfaction through shopping app features: A Kano-based approach. (2025). Sinemus, Kathrin ; Zielke, Stephan ; Dobbelstein, Thomas.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000220.

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2. €œIll do it for myself€ : Enhancing customer value through online product customization experience. (2025). Ettis, Saaid Aboubaker ; Sellami, Achraf.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004399.

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3. A holistic framework for consumer usage modes of augmented reality marketing in retailing. (2024). Basile, Vincenzo ; Kumar, Harish ; Caboni, Federica ; Agarwal, Diksha.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924002200.

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4. A hybrid multi-attribute decision-making model for the systematic evaluation of exoticism-themed retail spaces from the perspective of consumer experience. (2024). Zheng, Wei-Quan ; Cheung, Sze-Man ; Xiong, Lei ; Tzeng, Gwo-Hshiung ; Zhu, Bo-Wei.
   In: Journal of Retailing and Consumer Services.
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5. Evaluating Young Consumers€™ Perception of Online Shopping Convenience. (2024). Chakraborty, Anindita.
   In: International Journal of Science and Business.
   RePEc:aif:journl:v:32:y:2024:i:1:p:74-86.

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6. Authentic Experience, Place Attachment, and Behavioral Intention: Vietnamese Religious Tourism. (2023). van Nguyen, SI ; Nguyen-Viet, Bang.
   In: SAGE Open.
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7. Moderating and mediating effect of perceived experience on merchants behavioral intention to use mobile payments services. (2023). Singh, Nidhi ; Sinha, Neena.
   In: Journal of Financial Services Marketing.
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8. Investigating the effects of platform and mobility on mobility as a service (MaaS) users’ service experience and behavioral intention: empirical evidence from MeNGo, Kaohsiung. (2023). Chen, Yi-Xuan.
   In: Transportation.
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9. Are Customers Always Right? The Importance of Sincerity and Keenness in Creating Retail Sustainable Development. (2023). Huang, Ting-Chung ; Ho, Chien-Ta.
   In: Sustainability.
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10. Role of perceived benefits of online shopping festival in vietnam: Differences between millennials and generation Z. (2023). Kim, Woo Bin ; Xie, Jiali ; Choo, Ho Jung.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002813.

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11. The impact of adopting customization policy and sustainability for improving consumer service in a dual-channel retailing. (2023). Kumar, Varun ; Chauhan, Ruchi ; Majumder, Arunava.
    In: Journal of Retailing and Consumer Services.
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12. To praise or not to praise- Role of word of mouth in food delivery apps. (2023). Das, Manoj ; Ramalingam, Mahesh.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:74:y:2023:i:c:s0969698923001558.

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13. Memorable customer experiences and autobiographical memories: From service experience to word of mouth. (2023). Vidal Meliá, Lidia ; Moliner-Tena, Miguel A ; Estrada-Guillen, Marta ; Vidal-Meli, Lidia ; Monferrer-Tirado, Diego.
    In: Journal of Retailing and Consumer Services.
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14. Understanding antecedents of continuance and revisit intentions: The case of sport apps. (2023). Urbistondo, Pilar Alarcn ; Perez-Aranda, Javier ; Gonzlez, Eva M.
    In: Journal of Retailing and Consumer Services.
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15. Reducing waste management challenges: Empirical assessment of waste sorting intention among corporate employees in Ghana. (2023). Adu-Gyamfi, Gibbson ; Nketiah, Emmanuel ; Cudjoe, Dan ; Obuobi, Bright ; Zhu, Bangzhu ; Asamoah, Ama Nyarko ; Adjei, Mavis.
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16. The impact of buy-online-and-return-in-store channel integration on online and offline behavioral intentions: The role of offline store. (2023). Gong, Yeming ; Xu, Xianhao ; Chiang, Chung-Yean ; Xie, Chaohong.
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17. How do customers meet their needs in in-store and online fashion shopping? A comparative study based on the jobs-to-be-done theory. (2023). Woratschek, Herbert ; Kullak, Franziska S ; Baier, Daniel.
    In: Journal of Retailing and Consumer Services.
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18. Development of methodology for classification of user experience (UX) in online customer review. (2023). Son, Youngdoo ; Kim, Wonjoon.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:71:y:2023:i:c:s0969698922003034.

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19. Evaluating the role of technology and non-technology factors influencing brand love in Online Food Delivery services. (2023). Palaniappan, Umayal ; Dorai, Sriram ; Anbumathi, Rajendiran.
    In: Journal of Retailing and Consumer Services.
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20. An analysis of the relationships between human, technological and physical factors in the retail banking sector. (2022). Mason, Michela C ; Raggiotto, Francesco ; Massara, Francesco.
    In: Italian Journal of Marketing.
    RePEc:spr:ijmark:v:2022:y:2022:i:2:d:10.1007_s43039-022-00048-x.

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21. Relational Benefits as Predictors of Relationship Quality Outcomes in Online Retailing. (2022). Mathaba, Ryan L ; Maduku, Daniel K.
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    RePEc:igg:jeco00:v:20:y:2022:i:1:p:1-34.

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22. Climate Change Beliefs, Personal Environmental Norms and Environmentally Conscious Behaviour Intention. (2022). Johnson, Lester W ; Kalantari, Hassan ; Perera, Chamila R.
    In: Sustainability.
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23. The Influence of Sustainable Positioning on eWOM and Brand Loyalty: Analysis of Credible Sources and Transparency Practices Based on the S-O-R Model. (2022). Jai, Tunmin ; Lee, Stacy H ; Mim, Khirul Basar.
    In: Sustainability.
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24. Consumer Cognition and Management Perspective on Express Packaging Pollution. (2022). Wang, Yunfei ; Gong, Xuan ; Wu, Sisi ; Cao, Jian.
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25. Analysis and modeling of changes in online shopping behavior due to Covid-19 pandemic: A Florida case study. (2022). Srinivasan, Siva ; Gulhare, Siddhartha ; Adibfar, Alireza ; Costin, Aaron.
    In: Transport Policy.
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26. Pricing decisions of online and offline retailers, each offering a competing benefit. (2022). Perlman, Yael.
    In: Operations Research Perspectives.
    RePEc:eee:oprepe:v:9:y:2022:i:c:s2214716022000094.

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27. Online shopping continuance after COVID-19: A comparison of Canada, Germany and the United States. (2022). Shaw, Norman ; Baier, Daniel ; Eschenbrenner, Brenda.
    In: Journal of Retailing and Consumer Services.
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28. Measuring the impact of online reviews on consumer purchase decisions €“ A scale development study. (2022). Shi, Yangyan ; Venkatesh, V G ; Fernandes, Semila ; Panda, Rajesh ; Swar, Biranchi Narayan.
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29. Examining consumer experience in using m-banking apps: A study of its antecedents and outcomes. (2022). Hasan, Uzma ; Malik, Shehla ; Shahid, Shadma ; Ul, Jamid.
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30. The convenience of shopping via voice AI: Introducing AIDM. (2022). Klaus, Phil ; Zaichkowsky, Judith Lynne.
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31. The omni-channel approach: A utopia for companies?. (2022). Silva, Susana ; Hajdas, Monika ; Radomska, Joanna.
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32. The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour. (2022). Lee, Wei-Long ; Tseng, Tzu-Wen ; Liu, Chih-Hsing.
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33. Creating and detecting fake reviews of online products. (2022). Jung, Soon-Gyo ; Salminen, Joni ; Kandpal, Chandrashekhar ; Jansen, Bernard J ; Kamel, Ahmed Mohamed.
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34. The geography of e-shopping in China: On the role of physical and virtual accessibility. (2022). Shao, Rui ; Witlox, Frank ; Derudder, Ben.
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35. Linking atmospherics to shopping outcomes: The role of the desire to stay. (2022). Elmashhara, Maher Georges ; Soares, Ana Maria.
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36. An analyses of the effect of using contextual and loyalty features on early purchase prediction of shoppers in e-commerce domain. (2022). Esmeli, Ramazan ; Bader-El, Mohamed ; Abdullahi, Hassana.
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37. Supporting sustainability by promoting online purchase through enhancement of online convenience. (2021). Silva, Susana ; Saha, Swapan Kumar ; Duarte, Paulo ; Zhuang, Guijun.
    In: Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development.
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38. Effect of an e-retailer’s product category and social media platform selection on perceived quality of e-retail products. (2021). Vazquez, Erik Ernesto.
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39. Comparative Analysis of Key Factors Encouraging Food Delivery App Adoption Before and During the COVID-19 Pandemic in Thailand. (2021). Kadono, Yasuo ; Chotigo, Jankit.
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40. Motivation and Reuse: How Does Motivation Affect Sustainable Use Intention for Brand Webtoons?. (2021). Kim, Yunju ; Lee, Hee Jun.
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41. Does Online Ratings Matter? An Integrated Framework to Explain Gratifications Needed for Continuance Shopping Intention in Pakistan. (2021). Ayub, Muhammad Waleed ; Hussain, Muhammad Ali ; Tong, Linchen.
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42. How augmented reality (AR) is transforming the restaurant sector: Investigating the impact of “Le Petit Chef” on customers’ dining experiences. (2021). Batat, Wided.
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43. Standing up for or against: A text-mining study on the recommendation of mobile payment apps. (2021). Verkijika, Silas Formunyuy ; Neneh, Brownhilder Ngek.
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44. Deciphering in-store-online switching in multi-channel retailing context: Role of affective commitment to purchase situation. (2021). Das, Manish ; Shah, Dhara ; Jebarajakirthy, Charles ; Shankar, Amit.
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45. Applying the Kano model to investigate the quality of transportation services at mega events. (2021). Chen, Mu-Chen ; Huang, Chun-Han ; Hsu, Chia-Lin.
    In: Journal of Retailing and Consumer Services.
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46. Measurement of factors influencing online shopper buying decisions: A scale development and validation. (2021). Shi, Yangyan ; Venkatesh, V G ; Fernandes, Semila ; Panda, Rajesh.
    In: Journal of Retailing and Consumer Services.
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47. Need for touch and haptic imagery: An investigation in online fashion shopping. (2021). Silva, Susana ; Rocha, Thelma Valeria ; de Cicco, Roberta ; Galhanone, Renata Fernandes ; Manzini, Luiza Tari.
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48. Self-service technology in supermarkets €“ Do frontline staff still matter?. (2021). Kingshott, Russel ; Sharma, Piyush ; Ueno, Akiko.
    In: Journal of Retailing and Consumer Services.
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49. Impact of online convenience on mobile banking adoption intention: A moderated mediation approach. (2021). Jebarajakirthy, Charles ; Shankar, Amit.
    In: Journal of Retailing and Consumer Services.
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50. The association between spatial attributes and neighborhood characteristics based on Meituan take-out data: Evidence from shanghai business circles. (2021). Shi, Yishao ; Pei, Xiaowen ; Cao, Xiangyang ; Tao, Tianhui.
    In: Journal of Retailing and Consumer Services.
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51. The evolving role of artificial intelligence in marketing: A review and research agenda. (2021). Silva, Susana ; Dabic, Marina ; Costa, Susana ; Corbo, Leonardo ; Vlai, Boidar.
    In: Journal of Business Research.
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52. Factors Affecting Online Shopping Attitude: A Study on Educated Customers of Rangpur Division in Bangladesh. (2021). Eni, Lima Nasrin.
    In: International Journal of Science and Business.
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53. Measuring overall convenience of consumers on online shopping and their behavioral intention. (2020). Ahmed, Muneeb ; Hussain, Hammad ; Uddin, Faris M ; Idress, Amir.
    In: MPRA Paper.
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54. Customer Behavior as an Outcome of Social Media Marketing: The Role of Social Media Marketing Activity and Customer Experience. (2020). Ma, Yin ; Wiangin, Uraiporn ; Chen, Shih-Chih ; Ruangkanjanases, Athapol ; Wibowo, Ardy.
    In: Sustainability.
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55. Will Consumers Pay More for Efficient Delivery? An Empirical Study of What Affects E-Customers’ Satisfaction and Willingness to Pay on Online Shopping in Bangladesh. (2020). Saha, Swapan Kumar ; Li, Sihan ; Zhuang, Guijun.
    In: Sustainability.
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56. Older Travelers’ E-Loyalty: The Roles of Service Convenience and Social Presence in Travel Websites. (2020). Bi, Yahua ; Kim, Insin.
    In: Sustainability.
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57. Investigating pharmaceutical logistics service quality with refined Kanos model. (2020). Chen, Mu-Chen ; Lee, Li-Hung ; Hsu, Chia-Lin.
    In: Journal of Retailing and Consumer Services.
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58. A synthesis of constructs for modelling consumers€™ perception of value from mobile-commerce (M-VAL). (2020). Dastane, Omkar ; Rabbanee, Fazlul ; Goi, Chai Lee.
    In: Journal of Retailing and Consumer Services.
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59. How perceived trust mediates merchants intention to use a mobile wallet technology. (2020). Singh, Nidhi ; Sinha, Neena.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:52:y:2020:i:c:s0969698919302826.

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60. Convenience matter in mobile banking adoption intention?. (2020). Rishi, Bikramjit ; Shankar, Amit.
    In: Australasian marketing journal.
    RePEc:eee:aumajo:v:28:y:2020:i:4:p:273-285.

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61. SAIS Service Quality and Student’s Satisfaction Towards the Implementation of Student Activity Information System (SAIS): The Moderating Role of SAIS Service Convenience. (2019). Halijjah, Shariff Siti ; Melissa, Shahrom ; Sukor, Jaafar Muhamad ; Norshima, Humaidi.
    In: Foundations of Management.
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