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1. Customer experience orientation: Conceptual model, propositions, and research directions. (2024). Arkadan, Farah ; MacDonald, Emma K ; Wilson, Hugh N.
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2. Pharmacies providing health services: Attitudes toward eHealth in Italy. (2024). Kuppelwieser, Volker G ; Cobelli, Nicola ; Cassia, Fabio ; Zardini, Alessandro.
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7. Memorable customer experiences and autobiographical memories: From service experience to word of mouth. (2023). Vidal Meliá, Lidia ; Moliner-Tena, Miguel A ; Estrada-Guillen, Marta ; Vidal-Meli, Lidia ; Monferrer-Tirado, Diego.
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26. Cant touch this? Conceptualizing the customer touchpoint in the context of omni-channel retailing. (2022). Heuchert, Markus ; Becker, Jrg ; Barann, Benjamin ; Hermann, Andreas.
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27. Challenging the integration imperative: A customer perspective on omnichannel journeys. (2022). Yrjl, Mika ; Becker, Larissa ; Gasparin, Isadora ; Jaakkola, Elina ; Panina, Ekaterina ; Pizzutti, Cristiane.
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28. The social significance of AI in retail on customer experience and shopping practices. (2022). Moore, Simon ; Bulmer, Sandy ; Elms, Jonathan.
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29. Shopping mall retailing: A bibliometric analysis and systematic assessment of Chebats contributions. (2022). Krey, Nina ; Picot-Coupey, Karine ; Cliquet, Grard.
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30. Lifestyle of the rich and famous: Exploring the ultra-high net-worth individuals’ customer experience (UHCX). (2022). , Philipp ; Mostafa, Nawal Ahmed ; Tarquini-Poli, Annalisa.
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31. Toward a luxury restaurant renewal: Antecedents and consequences of digitalized gastronomy experiences. (2022). Damperat, Maud ; el Euch, Mariem ; Salvador, Marielle ; Jeannot, Florence ; Jongmans, Eline.
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32. The power of emotions: Leveraging user generated content for customer experience management. (2022). Jackson, Thomas W ; Elayan, Suzanne ; Sykora, Martin ; Hodgkinson, Ian R ; West, Andrew.
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33. The thirty-year evolution of customer-to-customer interaction research: a systematic literature review and research implications. (2021). Nguyen, Nguyen Bac ; Rosmaninho, Joo Carlos.
    In: Service Business.
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34. What Affects Usage Satisfaction in Mobile Payments? Modelling User Generated Content to Develop the “Digital Service Usage Satisfaction Model”. (2021). Kar, Arpan Kumar.
    In: Information Systems Frontiers.
    RePEc:spr:infosf:v:23:y:2021:i:5:d:10.1007_s10796-020-10045-0.

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35. Modelling the Service Experience Encounters Using User-Generated Content: A Text Mining Approach. (2021). Ilavarasan, Vigneswara P ; Kumar, Sunil ; Kar, Arpan Kumar.
    In: Global Journal of Flexible Systems Management.
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36. The new frontier of consumer experiences: escape through pain. (2021). Cova, Bernard.
    In: AMS Review.
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37. Commitment Ladder in the Relationship between Service Providers and Customers as Added Value in Sustainable Services Development. (2021). Ostrowski, Sawomir.
    In: Sustainability.
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38. Users’ Evaluation of a New Web Browser Payment Interface for Facilitating the Use of Multiple Payment Systems. (2021). Tounekti, Oussama ; Ruiz-Martinez, Antonio ; Skarmeta-Gomez, Antonio F.
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39. Omnichannel Customer Experience and Management: An Integrative Review and Research Agenda. (2021). Herskovic, Valeria ; Gonzalez-Lopez, Fernanda ; Gerea, Carmen.
    In: Sustainability.
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40. Do myriad e-channels always create value for customers? A dynamic analysis of the perceived value of a digital information product during the usage phase. (2021). Mencarelli, Rmi ; Lombart, Cindy ; Rivire, Arnaud.
    In: Journal of Retailing and Consumer Services.
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41. How does shopping duration evolve and influence buying behavior? The role of marketing and shopping environment. (2021). Li, XI ; Dahana, Wirawan Dony ; Ye, Qiongwei ; Peng, Luluo ; Zhou, Jiaying.
    In: Journal of Retailing and Consumer Services.
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42. How do firms handle variability in customer experience? A dynamic approach to better understanding customer retention. (2021). Gao, Lily ; Cambra-Fierro, Jess ; Melero-Polo, Igucel ; Trifu, Andreea.
    In: Journal of Retailing and Consumer Services.
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43. Determinants of holistic passenger experience in public transportation: Scale development and validation. (2021). Ittamalla, Rajesh ; Srinivas, Daruri Venkata.
    In: Journal of Retailing and Consumer Services.
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44. A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing. (2021). Tueanrat, Yanika ; Papagiannidis, Savvas ; Alamanos, Eleftherios.
    In: Journal of Retailing and Consumer Services.
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45. How customer experience incongruence affects omnichannel customer retention: The moderating role of channel characteristics. (2021). Jia, Xingping ; Li, Wenqian ; Gao, Wei ; Fan, Hua.
    In: Journal of Retailing and Consumer Services.
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46. Building consumer loyalty through e-shopping experiences: The mediating role of emotions. (2021). Cachero-Martnez, Silvia ; Vzquez-Casielles, Rodolfo.
    In: Journal of Retailing and Consumer Services.
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47. Customers€™ service-related engagement, experience, and behavioral intent: Moderating role of age. (2021). Rather, Raouf Ahmad ; Hollebeek, Linda D.
    In: Journal of Retailing and Consumer Services.
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48. Digital Health Experience: A Regulatory Focus Perspective. (2021). Kocher, Soren ; Alkire, Linda ; Lee, Kyung Won ; Williams, Jerome D ; Kandampully, Jay ; O'Connor, Genevieve E ; Myrden, Susan.
    In: Journal of Interactive Marketing.
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49. Fantasy sports and beyond: Complementary digital experiences (CDXs) as innovations for enhancing fan experience. (2021). Yuksel, Mujde ; Milne, George R ; Smith, Andrew N.
    In: Journal of Business Research.
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50. Going on a journey: A review of the customer journey literature. (2021). Tueanrat, Yanika ; Papagiannidis, Savvas ; Alamanos, Eleftherios.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:125:y:2021:i:c:p:336-353.

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51. The power of social influence and customer–firm interactions in predicting non-transactional behaviors, immediate customer profitability, and long-term customer value. (2021). Gao, Lily ; Cambra-Fierro, Jesus ; Melero-Polo, Iguacel.
    In: Journal of Business Research.
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52. Designing conceptual articles: four approaches. (2020). Jaakkola, Elina.
    In: AMS Review.
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53. Exploring consumers€™ subjective shopping experiences in directly operated luxury brand stores. (2020). Taishoff, Marika ; Mhlbacher, Hans ; Kauppinen-Risnen, Hannele.
    In: Journal of Retailing and Consumer Services.
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54. Customer experience and commitment in retailing: Does customer age matter?. (2020). Fatma, Mobin ; Hollebeek, Linda D ; Ul, Jamid ; Khan, Imran ; Riivits-Arkonsuo, Iivi.
    In: Journal of Retailing and Consumer Services.
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55. A neurophysiological exploration of the dynamic nature of emotions during the customer experience. (2020). Vermeir, Iris ; Russo, Vincenzo ; Verhulst, Nanouk ; Mauri, Maurizio ; Slabbinck, Hendrik ; Larivire, Bart.
    In: Journal of Retailing and Consumer Services.
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56. Applying the multisensory sculpture technique to explore the role of brand usage on multisensory brand experiences. (2020). Castillo-Villar, Fernando Rey ; Villasante-Arellano, Ana Josefina.
    In: Journal of Retailing and Consumer Services.
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57. Virtual and augmented reality: Advancing research in consumer marketing. (2020). Wedel, Michel ; Zhang, Jie ; Bigne, Enrique.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:37:y:2020:i:3:p:443-465.

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58. What Affects Usage Satisfaction in Mobile Payments? Modelling User Generated Content to Develop the “Digital Service Usage Satisfaction Model”. (). Kar, Arpan Kumar.
    In: Information Systems Frontiers.
    RePEc:spr:infosf:v::y::i::d:10.1007_s10796-020-10045-0.

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