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Do myriad e-channels always create value for customers? A dynamic analysis of the perceived value of a digital information product during the usage phase. (2021). Mencarelli, Rmi ; Lombart, Cindy ; Rivire, Arnaud.
In: Journal of Retailing and Consumer Services.
RePEc:eee:joreco:v:63:y:2021:i:c:s096969892100240x.

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  1. Cross-Channel Integration and Consumer Loyalty: Mediating Effect of Consumer Empowerment and Satisfaction. (2023). Trabelsi, Rym Elamri ; Ayachi, Intissar.
    In: International Journal of Research and Innovation in Social Science.
    RePEc:bcp:journl:v:7:y:2023:i:12:p:1330-1344.

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  2. Towards rebuilding the highstreet: Learning from customers€™ town centre shopping journeys. (2022). Almalak, Zeina ; Abedrabbo, Majd ; Ellis-Chadwick, Fiona ; Hart, Cathryn.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003386.

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  26. The effect of shopping goals and in-store mobile device use on purchase outcomes in brick-and-mortar stores. (2022). Punj, Girish.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003829.

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  27. Exploring customer experience during channel switching in omnichannel retailing context: A qualitative assessment. (2022). McClelland, Robert ; Thuan, Nguyen Hoang ; van Nguyen, Anh Thi.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003696.

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  28. Seamless experience in the context of omnichannel shopping： scale development and empirical validation. (2022). Chang, Yaping ; Li, Jingwen.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003660.

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  29. Multichannel search patterns and webrooming behaviours in the service industries: the case of motor insurance. (2021). Tun-I Hu, ; Tracogna, Andrea.
    In: Italian Journal of Marketing.
    RePEc:spr:ijmark:v:2021:y:2021:i:1:d:10.1007_s43039-021-00021-0.

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  30. Customer Experience Project: A Framework to Create and Deliver Value to Customers. (2021). da Silva, Edson Coutinho.
    In: International Journal of Marketing Studies.
    RePEc:ibn:ijmsjn:v:13:y:2021:i:3:p:21.

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  31. Omnichannel Customer Experience and Management: An Integrative Review and Research Agenda. (2021). Herskovic, Valeria ; Gonzalez-Lopez, Fernanda ; Gerea, Carmen.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:5:p:2824-:d:511292.

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  32. Understanding Mobile Showrooming Based on a Technology Acceptance and Use Model. (2021). Frasquet, Marta ; Miquel-Romero, Maria-Jose ; Chimborazo-Azogue, Luis-Edwin ; Molla-Descals, Alejandro.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:13:p:7288-:d:584895.

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  33. A push–pull–mooring view on technology-dependent shopping under social distancing: When technology needs meet health concerns. (2021). Wong, Yiik Diew ; Wang, Xueqin ; Yuen, Kum Fai ; Liu, Feng.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:173:y:2021:i:c:s0040162521005424.

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  34. Triggers of consumers’ enhanced digital engagement and the role of digital technologies in transforming the retail ecosystem during COVID-19 pandemic. (2021). Jiang, Yangyang ; Stylos, Nikolaos.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:172:y:2021:i:c:s0040162521004613.

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  35. Do myriad e-channels always create value for customers? A dynamic analysis of the perceived value of a digital information product during the usage phase. (2021). Mencarelli, Rmi ; Lombart, Cindy ; Rivire, Arnaud.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s096969892100240x.

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  36. How do firms handle variability in customer experience? A dynamic approach to better understanding customer retention. (2021). Gao, Lily ; Cambra-Fierro, Jess ; Melero-Polo, Igucel ; Trifu, Andreea.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001442.

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  37. A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing. (2021). Tueanrat, Yanika ; Papagiannidis, Savvas ; Alamanos, Eleftherios.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001168.

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  38. Effects of Home Voice Assistants Autonomy on Instrusiveness and Usefulness: Direct, Indirect, and Moderating Effects of Interactivity. (2021). Perez-Lopez, Raul ; Lucia-Palacios, Laura.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:56:y:2021:i:c:p:41-54.

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  39. Going on a journey: A review of the customer journey literature. (2021). Tueanrat, Yanika ; Papagiannidis, Savvas ; Alamanos, Eleftherios.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:125:y:2021:i:c:p:336-353.

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  40. Consumer behavior using multiple channels: a review. (2020). Sanmartin, Sonia ; san Jose, Rebeca ; Rodrigueztorrico, Paula.
    In: DOCFRADIS Working Papers.
    RePEc:ovr:docfra:2002.

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  41. Omni-channel management in the new retailing era: A systematic review and future research agenda. (2020). Cai, Ya-Jun.
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:229:y:2020:i:c:s0925527320301195.

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  42. Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience. (2020). Rolland, Sylvie ; Pekovic, Sanja.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:56:y:2020:i:c:s0969698919310562.

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  43. Multichannel customer journeys and their determinants: Evidence from motor insurance. (2020). Hu, Tun-I, ; Tracogna, Andrea.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:54:y:2020:i:c:s0969698919309087.

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  44. The relevance of interaction choice: Customer preferences and willingness to pay. (2020). Barwitz, Niklas.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:53:y:2020:i:c:s0969698918300225.

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  45. The Value of Buy‐Online‐and‐Pickup‐in‐Store in Omni‐Channel: Evidence from Customer Usage Data. (2020). Wang, Quansheng ; Li, QI ; Song, Peijian ; Liu, Hefu.
    In: Production and Operations Management.
    RePEc:bla:popmgt:v:29:y:2020:i:4:p:995-1010.

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  46. Conversational Agents aus Kundenperspektive. (2019). Meichtry, Thomas Markus ; Steiner, Philipp Hendrik ; Maas, Peter.
    In: Marketing Review St.Gallen.
    RePEc:zbw:hsgmrs:276061.

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  47. Erfolgspotenziale von Conversational Agents. (2019). Meichtry, Thomas Markus ; Steiner, Philipp Hendrik ; Maas, Peter.
    In: Marketing Review St.Gallen.
    RePEc:zbw:hsgmrs:276044.

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  48. Consumer journeys: developing consumer-based strategy. (2019). Hamilton, Rebecca ; Price, Linda L.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:47:y:2019:i:2:d:10.1007_s11747-019-00636-y.

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  49. Towards customer-induced service orchestration - requirements for the next step of customer orientation. (2019). Ehmke, Jan Fabian ; Mattfeld, Dirk Christian ; Paech, Barbara ; Oberweis, Andreas ; Winter, Alfred ; Henke, Tino ; Haux, Reinhold ; Alt, Rainer.
    In: Electronic Markets.
    RePEc:spr:elmark:v:29:y:2019:i:1:d:10.1007_s12525-019-00340-3.

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  50. Re-discovering dual marketing: Internet?s contribution. (2018). Cantu, Chiara Luisa ; Siano, Alfonso.
    In: MERCATI & COMPETITIVIT?.
    RePEc:fan:mcmcmc:v:html10.3280/mc2018-003002.

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