1. Online, offline, and buy-online-pick-up-in-store retail strategy under a dual-channel advertisement driven demand. (2024). Seo, Yongwon ; Sarkar, Mitali ; Cyrille, Kunomboua Anicet.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002753.

   Full description at Econpapers || Download paper

2. Product-specified dual-channel retail management with significant consumer service. (2024). Guchhait, Rekha ; Cyrille, Kunomboua Anicet ; Dem, Himani ; Sarkar, Biswajit.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924000845.

   Full description at Econpapers || Download paper

3. Power of agglomeration on electronic word€“of€“mouth in the restaurant industry: Exploring the moderation role of review quality difference. (2024). Kim, Yang Hee ; Roh, Taewoo ; Lee, Minwoo.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000559.

   Full description at Econpapers || Download paper

4. What drives consumers to use local online retail platforms? The influence of non-place-specific and place-specific motives. (2024). Atzema, Oedzge ; Weltevreden, Jesse ; Hagen, Daphne ; Spierings, Bas ; Risselada, Anne.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923004009.

   Full description at Econpapers || Download paper

5. New products or remanufactured products: Which is consumer-friendly under a closed-loop multi-level supply chain?. (2023). Moshtagh, Mohammad Sadegh ; Sarkar, Biswajit ; Vahedi-Nouri, Behdin ; Taleizadeh, Ata Allah.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000425.

   Full description at Econpapers || Download paper

6. Effect of bargaining on pricing and retailing under a green supply chain management. (2023). Davoudi, Zahra ; Sarkar, Mitali ; Seifbarghy, Mehdi.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000322.

   Full description at Econpapers || Download paper

1. AbedRabbo, M. ; Hart, C. ; Ellis-Chadwick, F. Do connected town centre shopping journeys improve town centre patronage?. 2021 Int. J. Retail Distrib. Manag.. 49 1198-1212
   Paper not yet in RePEc: Add citation now
   
2. Alexander, B. ; Kent, A. Change in technology-enabled omnichannel customer experiences. 2020 J. Retailing Consum. Serv.. -
   Paper not yet in RePEc: Add citation now
   
3. Barann, B. ; Hermann, A. ; Heuchert, M. ; Becker, J. Can't touch this? Conceptualising the customer touchpoint in the context of omnichannel retailing. 2020 J. Retailing Consum. Serv.. -
   Paper not yet in RePEc: Add citation now
   

4. Baxendale, S. ; Macdonald, E.K. ; Wilson, H.N. The impact of different touchpoints on brand consideration. 2015 J. Retailing. 91 235-253

5. Betzing, J.H. ; Beverungen, D. ; Becker, J. Design principles for co-creating digital customer experience in high street retail. 2018 En : Drews, P. ; Funk, B. ; Niemeyer, P. ; Xie, L. Tagungsband Data Driven X --- Turning Data into Value --- Band MKWI ’18, Leuphana Universität Lüneburg. :
   Paper not yet in RePEc: Add citation now
   
6. Braun, V. ; Clarke, V. Using thematic analysis in psychology. 2006 Qual. Res. Psychol.. 3 77-101
   Paper not yet in RePEc: Add citation now
   
7. Centre for Retail Research Who's Gone Bust in UK Retailing in 2019-2020?. 2019 :
   Paper not yet in RePEc: Add citation now
   
8. Chaffey, D. ; Ellis-Chadwick, F. Digital Marketing: Strategy, Implementation and Practice. 2019 Pearson: New York
   Paper not yet in RePEc: Add citation now
   

9. De Bellis, E. ; Johar, G.V. Autonomous shopping systems: identifying and overcoming barriers to consumer adoption. 2020 J. Retailing. 96 74-87

10. De Hann, E. ; Kannan, P.K. ; Verhoef, P.C. ; Wiesel, T. Device switching in online purchasing: examining the strategic contenginces. 2018 J. Market.. 82 1-19
    Paper not yet in RePEc: Add citation now
    
11. De Keyser, A. ; Lemon, K.N. ; Klaus, P. ; Keiningham, T.L. A Framework for under- Standing and Managing the Customer Experience (Marketing Science Institute Working Paper Series 2015, Report No. 121-15). 2015 Market. Sci. Instit.: Cambridge, MA
    Paper not yet in RePEc: Add citation now
    
12. De Keyser, A. ; Lemon, K.N. ; Klaus, P. ; Keiningham, T.L. Moving the customer experience field forward: introducing the touchpoints, context, qualities (tcq) nomenclature. 2020 J. Serv. Res.. 1–23 -
    Paper not yet in RePEc: Add citation now
    

13. Demko-Rihter, J. ; Ter Halle, I. Revival of high street retailing–the added value of shopping apps. 2015 Am. Econ. J.. 17 632-645

14. Dennis, C. ; Alamanos, E. ; Papagiannidis, S. ; Bourlakis, M. Does social exclusion influence multiple channel use? The interconnections with community, happiness, and well-being. 2016 J. Bus. Res.. 69 1061-1070

15. Dennis, C. ; Marsland, D. ; Cockett, T. Central place practice: shopping centre attractiveness measures, hinterland boundaries and the UK retail hierarchy. 2002 J. Retailing Consum. Serv.. 9 185-199
    Paper not yet in RePEc: Add citation now
    
16. Edelman, D.C. ; Singer, M. Competing on customer journeys. 2015 Harv. Bus. Rev.. 93 88-100
    Paper not yet in RePEc: Add citation now
    
17. El Azhari, J. ; Bennett, D. Omni-channel customer experience: an investigation into the use of digital technology in physical stores and its impact on the consumer's decision-making process. 2015 En : XXIV AEDEM International Conference. :
    Paper not yet in RePEc: Add citation now
    

18. Foster, J. ; McLelland, M.A. Retail atmospherics: the impact of a brand dictated theme. 2015 J. Retailing Consum. Serv.. 22 195-205

19. Grewal, D. ; Roggeveen, A.L. Understanding retail experiences and customer journey management. 2020 J. Retailing. 96 3-8

20. Grewal, D. ; Roggeveen, A.L. ; Nordfält, J. Roles of retailer tactics and customer- specific factors in shopper marketing: substantive, methodological, and conceptual issues. 2016 J. Bus. Res.. 69 1009-1013

21. Guba, E.G. ; Lincoln, Y.S. Competing paradigms in qualitative research. 1994 Sage: London
    Paper not yet in RePEc: Add citation now
    

22. Hallikainen, H. ; Alamäki, A. ; Laukkanen, T. Individual preferences of digital touchpoints: a latent class analysis. 2019 J. Retailing Consum. Serv.. 50 386-393

23. Hart, C. ; Farrell, A.M. ; Stachow, G. ; Reed, G. ; Cadogan, J.W. Shopping experience enjoyment: impact on customers' repatronage intentions, and gender influence. 2007 Serv. Ind. J.. 27 1-46

24. Hart, C. ; Stachow, G. ; Cadogan, J.W. Conceptualising town centre image and the customer experience. 2013 J. Market. Manag.. 29 1753-1781
    Paper not yet in RePEc: Add citation now
    
25. Hart, C. ; Stachow, G. ; Rafiq, M. ; Laing, A. The Customer Experience of Town Centres. 2014 Loughborough University: Loughborough
    Paper not yet in RePEc: Add citation now
    

26. Herhausen, D. ; Binder, J. ; Schoegel, M. ; Herrmann, A. Integrating bricks with clicks: retailer-level and channel-level outcomes of online–offline channel integration. 2015 J. Retailing. 91 309-325

27. Herhausen, D. ; Ludwig, S. ; Grewal, D. ; Wulf, J. ; Schoegel, M. Detecting, preventing, and mitigating online firestorms in brand communities. 2019 J. Market.. 83 1-21
    Paper not yet in RePEc: Add citation now
    
28. Hill, R. What sample size is “enough” in internet survey research. 1998 Inter. Comp.Tech. 6 1-12
    Paper not yet in RePEc: Add citation now
    
29. Holder, J. High Street Crisis Deepens: 1 in 12 Shops Closed in Five Years. 2019 :
    Paper not yet in RePEc: Add citation now
    
30. Homburg, C. ; Jozić, D. ; Kuehnl, C. Customer experience management: toward implementing an evolving marketing concept. 2015 J. Acad. Market. Sci.. 45 377-401
    Paper not yet in RePEc: Add citation now
    

31. Hossain, T.M.T. ; Akter, S. ; Kattiyapornpong, U. ; Dwivedi, Y.K. Multichannel integration quality: a systematic review and agenda for future research. 2019 J. Retailing Consum. Serv.. 49 154-163

32. Hossain, T.M.T. ; Akter, S. ; Kattiyapornpong, U. ; Dwivedi, Y.K. Reconceptualizing integration quality dynamics for omnichannel marketing. 2020 Ind. Market. Manag.. 87 225-241
    Paper not yet in RePEc: Add citation now
    
33. Housing, Communities and Local Government Committee High Streets and Town Centres in 2030. 2019 :
    Paper not yet in RePEc: Add citation now
    
34. Jain, R. ; Bagdare, S. Music and consumption experience: a review. 2011 Int. J. Retail Distrib. Manag.. 39 289-302
    Paper not yet in RePEc: Add citation now
    
35. Kerin, R.A. ; Jain, A. ; Howard, D.J. Store shopping experience and consumer price– quality–value perceptions. 1992 J. Retailing. 68 376-397
    Paper not yet in RePEc: Add citation now
    

36. Kuehnl, C. ; Jozic, D. ; Homburg, C. Effective customer journey design: consumers' conception, measurement, and consequences. 2019 J. Acad. Market. Sci.. 47 551-568

37. Kvale, S. Doing Interviews. 2007 Sage: Thousand Oaks, CA
    Paper not yet in RePEc: Add citation now
    
38. Lemon, K.N. ; Verhoef, P.C. Understanding customer experience and the customer journey. 2016 J. Market.. 80 69-96
    Paper not yet in RePEc: Add citation now
    

39. Mencarelli, R. ; Riviere, A. ; Lombart, C. Do myriad e-channels always create value for customers? A dynamic analysis of the perceived value of a digital information product during the usage phase. 2021 J. Retailing Consum. Serv.. 63 102674-

40. Milligan, C. ; Bingley, A. ; Gatrell, A. Digging deep: using diary techniques to explore the place of health and well-being amongst older people. 2005 Soc. Sci. Med.. 61 1882-1892

41. Ngarmwongnoi, C. ; Oliveira, J.S. ; AbedRabbo, M. ; Mousavi, S. The implications of eWOM adoption on the customer journey. 2020 J. Consum. Market.. 37 749-759
    Paper not yet in RePEc: Add citation now
    
42. Palmatier, R.W. ; Sivadas, E. ; Stern, L.W. ; El-Ansary, A.I. Marketing Channel Strategy: an Omni-Channel Approach. 2019 Routledge: London
    Paper not yet in RePEc: Add citation now
    

43. Pantano, E. ; Dennis, C. Store buildings as tourist attractions: mining retail meaning of store building pictures through a machine learning approach. 2019 J. Retailing Consum. Serv.. 51 304-310

44. Pantano, E. ; Viassone, M. Engaging consumers on new integrated multichannel retail settings: challenges for retailers. 2015 J. Retailing Consum. Serv.. 25 106-114

45. Portas, M. The Portas Review: an Independent Review into the Future of Our High Streets. 2011 Department of Business, Information and Skills: London
    Paper not yet in RePEc: Add citation now
    

46. Puccinelli, N.M. ; Goodstein, R.C. ; Grewal, D. ; Price, R. ; Raghubir, P. ; Stewart, D. Customer experience management in retailing: understanding the buying process. 2009 J. Retailing. 85 15-30

47. PwC Store Closures: Twice the Rate of Last Year as Net Decline Now at Highest Level in Five Years. 2020 :
    Paper not yet in RePEc: Add citation now
    
48. Rigby, D. The future of shopping. 2011 Harv. Bus. Rev.. 89 65-76
    Paper not yet in RePEc: Add citation now
    

49. Roggeveen, A.L. ; Grewal, D. ; Schweiger, E.B. The DAST framework for retail atmospherics: the impact of in-and out-of-store retail journey touchpoints on the customer experience. 2020 J. Retailing. 96 128-137

50. Savastano, M. ; Bellini, F. ; D'Ascenzo, F. ; De Marco, M. Technology adoption for the integration of online-offline purchasing: omnichannel strategies in the retail environment. 2019 Int. J. Retail Distrib. Manag.. 47 474-492
    Paper not yet in RePEc: Add citation now
    
51. Singh, S. ; Jang, S. Search, purchase, and satisfaction in a multiple-channel environment: how have mobile devices changed consumer behaviors?. 2020 J. Retailing Consum. Serv.. -
    Paper not yet in RePEc: Add citation now
    

52. Stein, A. ; Ramaseshan, B. Towards the identification of customer experience touch point elements. 2016 J. Retailing Consum. Serv.. 30 8-19

53. Stocchi, L. ; Hart, C. ; Haji, I. Understanding the town centre customer experience (TCCE). 2016 J. Market. Manag.. 32 1562-1587
    Paper not yet in RePEc: Add citation now
    
54. Tandon, A. ; Gupta, A. ; Tripathi, V. Managing shopping experience through mall attractiveness dimensions. 2016 Asia Pac. J. Market. Logist.. 28 634-649
    Paper not yet in RePEc: Add citation now
    

55. Terblanche, N.S. Revisiting the supermarket in-store customer shopping experience. 2018 J. Retailing Consum. Serv.. 40 48-59

56. Valentini, S. ; Neslin, S. ; Montaguti, E. Identifying omnichannel deal prone segments, their antecedents, and their consequences. 2020 J. Retailing. 96 310-327

57. Van Rompay, T.J.L. ; Krooshoop, J. ; Verhoeven, J.W.M. ; Pruyn, A.T.H. With or without you: interactive effects of retail density and need for affiliation on shopping pleasure and spending. 2012 J. Bus. Res.. 65 1126-1131
    Paper not yet in RePEc: Add citation now
    

58. Verhoef, P.C. ; Kannan, P.K. ; Inman, J.J. From multi-channel retailing to omni- channel retailing introduction to the special issue on multi-channel retailing. 2015 J. Retailing. 91 174-181

59. Verhoef, P.C. ; Lemon, K.N. ; Parasuraman, A. ; Roggeveen, A. ; Tsiros, M. ; Schlesinger, L.A. Customer experience creation: determinants, dynamics and management strategies. 2009 J. Retailing. 85 31-41

60. Wagner, G. ; Schramm-Klein, H. ; Steinmann, S. Online retailing across e-channels and e-channel touchpoints: empirical studies of consumer behavior in the multichannel e-commerce environment. 2020 J. Bus. Res.. 107 256-270

61. Wrigley, N. ; Lambiri, D. ; Astbury, G. ; Dolega, L. ; Hart, C. ; Reeves, C. ; Thurstain-Goodwin, M. ; Wood, S. British High Streets: from Crisis to Recovery? A Comprehensive Review of the Evidence. 2015 University of Southampton/Economic and Social Research Council (ESRC): Southampton
    Paper not yet in RePEc: Add citation now
    

1. Customer experience orientation: Conceptual model, propositions, and research directions. (2024). Arkadan, Farah ; MacDonald, Emma K ; Wilson, Hugh N.
   In: Journal of the Academy of Marketing Science.
   RePEc:spr:joamsc:v:52:y:2024:i:6:d:10.1007_s11747-024-01031-y.

   Full description at Econpapers || Download paper

2. Customer journey partitioning: A customer-centric conceptualization beyond stages and touchpoints. (2024). Becker, Larissa ; Reitsamer, Bernd F.
   In: Journal of Business Research.
   RePEc:eee:jbrese:v:181:y:2024:i:c:s0148296324002492.

   Full description at Econpapers || Download paper

3. Information multidimensionality in online customer reviews. (2023). Du, Zhao ; Wang, Shan.
   In: Journal of Business Research.
   RePEc:eee:jbrese:v:159:y:2023:i:c:s0148296323000851.

   Full description at Econpapers || Download paper

4. A thematic exploration of the evolution of research in multichannel marketing. (2023). Ray, Sourav ; Vaishnav, Bharat.
   In: Journal of Business Research.
   RePEc:eee:jbrese:v:157:y:2023:i:c:s0148296322010293.

   Full description at Econpapers || Download paper

5. A citation and co-citation bibliometric analysis of omnichannel marketing research. (2022). Oliveira, Jose ; Lopes, Joo M ; Calada, Eva ; Sousa, Ana.
   In: Management Review Quarterly.
   RePEc:spr:manrev:v:72:y:2022:i:4:d:10.1007_s11301-021-00219-8.

   Full description at Econpapers || Download paper

6. Information search behavior at the post-purchase stage of the customer journey. (2022). Gonalves, Renata ; Ferreira, Maura ; Pizzutti, Cristiane.
   In: Journal of the Academy of Marketing Science.
   RePEc:spr:joamsc:v:50:y:2022:i:5:d:10.1007_s11747-022-00864-9.

   Full description at Econpapers || Download paper

7. Exploring customers’ likeliness to use e-service touchpoints in brick and mortar retail. (2022). Niemann, Marco ; Becker, Jorg ; Betzing, Jan H ; Barann, Benjamin ; Hoffmeister, Benedikt.
   In: Electronic Markets.
   RePEc:spr:elmark:v:32:y:2022:i:2:d:10.1007_s12525-020-00445-0.

   Full description at Econpapers || Download paper

8. Drivers of autonomous vehicles—analyzing consumer preferences for self-driving car brand extensions. (2022). Eggers, Felix.
   In: Marketing Letters.
   RePEc:kap:mktlet:v:33:y:2022:i:1:d:10.1007_s11002-021-09571-x.

   Full description at Econpapers || Download paper

9. What Brought Me Here? Different Consumer Journeys for Practices of Sustainable Disposal through Takeback Programmes. (2022). de Almeida, Stefania Ordovas ; Radtke, Manoela Lawall ; Espartel, Lelis Balestrin.
   In: Sustainability.
   RePEc:gam:jsusta:v:14:y:2022:i:9:p:5003-:d:799021.

   Full description at Econpapers || Download paper

10. How to retain customers in omnichannel retailing: Considering the roles of brand experience and purchase behavior. (2022). Hsieh, Yi-Ching ; Chiu, Hung-Chang ; Yin, Chin-Ching ; Kuo, Chia-Yu.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:69:y:2022:i:c:s0969698922001631.

    Full description at Econpapers || Download paper

11. Cant touch this? Conceptualizing the customer touchpoint in the context of omni-channel retailing. (2022). Heuchert, Markus ; Becker, Jrg ; Barann, Benjamin ; Hermann, Andreas.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:65:y:2022:i:c:s0969698920312777.

    Full description at Econpapers || Download paper

12. Seamless experience in the context of omnichannel shopping： scale development and empirical validation. (2022). Chang, Yaping ; Li, Jingwen.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003660.

    Full description at Econpapers || Download paper

13. Towards rebuilding the highstreet: Learning from customers€™ town centre shopping journeys. (2022). Almalak, Zeina ; Abedrabbo, Majd ; Ellis-Chadwick, Fiona ; Hart, Cathryn.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003386.

    Full description at Econpapers || Download paper

14. Determinants of consumers’ attitudes towards digital advertising – A meta-analytic comparison across time and touchpoints. (2022). Bijmolt, Tammo ; Fiedler, Maximilian ; Eisenbeiss, Maik ; Lutjens, Henk.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:153:y:2022:i:c:p:445-466.

    Full description at Econpapers || Download paper

15. Modelling short-and long-term marketing effects in the consumer purchase journey. (2022). Cain, Peter.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:39:y:2022:i:1:p:96-116.

    Full description at Econpapers || Download paper

16. Fashion and New Luxury Digital Disruption: The New Challenges of Fashion between Omnichannel and Traditional Retailing. (2021). Aiolfi, Simone ; Sabbadin, Edoardo.
    In: International Journal of Business and Management.
    RePEc:ibn:ijbmjn:v:14:y:2021:i:8:p:41.

    Full description at Econpapers || Download paper

17. ROPO and Reverse ROPO Effect in Gender-Generation Characteristics. (2021). Fedorko, Richard.
    In: GATR Journals.
    RePEc:gtr:gatrjs:jmmr265.

    Full description at Econpapers || Download paper

18. Retailer Marketing Communications in the Digital Age: Getting the Right Message to the Right Shopper at the Right Time. (2021). Puccinelli, Nancy M ; Tsiros, Michael ; Ho, Henry ; Villanova, Daniel ; Hatfield, Cheryl ; Bodapati, Anand V ; Kushwaha, Tarun ; Goodstein, Ronald C ; Brandon, Renee ; Suri, Rajneesh.
    In: Journal of Retailing.
    RePEc:eee:jouret:v:97:y:2021:i:1:p:116-132.

    Full description at Econpapers || Download paper

19. Short-term and long-term effects of touchpoints on customer perceptions. (2021). Polo-Redondo, Yolanda ; Cambra-Fierro, Jess ; Trifu, Andreea.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921000862.

    Full description at Econpapers || Download paper

20. Behavioral changes of multichannel customers: Their persistence and influencing factors. (2021). Li, XI ; Dahana, Wirawan Dony ; Yuan, Jingbo.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920313436.

    Full description at Econpapers || Download paper

21. Effects of firm presence in customer-owned touch points: A self-determination perspective. (2021). Nordin, Fredrik ; Yakhlef, Ali.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:130:y:2021:i:c:p:473-481.

    Full description at Econpapers || Download paper

22. Going on a journey: A review of the customer journey literature. (2021). Tueanrat, Yanika ; Papagiannidis, Savvas ; Alamanos, Eleftherios.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:125:y:2021:i:c:p:336-353.

    Full description at Econpapers || Download paper

23. Perception is reality… How digital retail environments influence brand perceptions through presence. (2021). Spielmann, Nathalie ; Cowan, Kirsten ; Horn, Esther ; Griffart, Clovis.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:123:y:2021:i:c:p:86-96.

    Full description at Econpapers || Download paper

24. Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective. (2021). Quaglia, Roberto ; Matarazzo, Michela ; Penco, Lara ; Profumo, Giorgia.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:123:y:2021:i:c:p:642-656.

    Full description at Econpapers || Download paper

25. Challenges at the marketing–operations interface in omni-channel retail environments. (2021). Zhu, Stuart X ; de Leeuw, Sander ; Sousa, Rui ; Rooderkerk, Robert P ; Broekhuis, Manda ; Hirche, Christian.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:122:y:2021:i:c:p:864-874.

    Full description at Econpapers || Download paper

26. Acquiring customers through online marketplaces? The effect of marketplace sales on sales in a retailers own channels. (2021). Wieringa, Jaap ; Maier, Erik.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:38:y:2021:i:2:p:311-328.

    Full description at Econpapers || Download paper

27. Unravelling the design process of business models from linear to circular: An empirical investigation. (2021). Chiesa, Vittorio ; Franzo, Simone ; Chiaroni, Davide ; Urbinati, Andrea.
    In: Business Strategy and the Environment.
    RePEc:bla:bstrat:v:30:y:2021:i:6:p:2758-2772.

    Full description at Econpapers || Download paper

28. Online Touchpoints Matter! - An Empirical Analysis of Consumer-Brand Relationships in Retail Settings. (2021). Sundermann, Sren ; Srken, Janina.
    In: Journal of Emerging Trends in Marketing and Management.
    RePEc:aes:jetimm:v:1:y:2021:i:1:p:77-87.

    Full description at Econpapers || Download paper

29. Customer experience: fundamental premises and implications for research. (2020). Becker, Larissa ; Jaakkola, Elina.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:48:y:2020:i:4:d:10.1007_s11747-019-00718-x.

    Full description at Econpapers || Download paper

30. Journeying Together: Aligning Retailer and Service Provider Roles with Collective Consumer Practices. (2020). Thomas, Tandy Chalmers ; Price, Linda L ; Epp, Amber M.
    In: Journal of Retailing.
    RePEc:eee:jouret:v:96:y:2020:i:1:p:9-24.

    Full description at Econpapers || Download paper

31. Store of the future: Towards a (re)invention and (re)imagination of physical store space in an omnichannel context. (2020). Cano, Marta Blazquez ; Alexander, Bethan.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:55:y:2020:i:c:s0969698919300396.

    Full description at Econpapers || Download paper

32. Here Today, Gone Tomorrow? Mapping and modeling the pop-up retail customer journey. (2020). Sedlezky, Sean ; Rudkowski, Janice ; Yu, Hong ; Gunn, Frances ; Heney, Chelsea.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:54:y:2020:i:c:s0969698918302686.

    Full description at Econpapers || Download paper

33. A Bayesian examination of the relationship of internal and external touchpoints in the customer experience process across various service environments. (2020). Losada, Mauricio ; Mateus, Marelby Amado ; Siqueira, Jose Ribamar ; Molina, German ; Horst, Enrique Ter.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:53:y:2020:i:c:s0969698917307907.

    Full description at Econpapers || Download paper

34. Effective customer journey design: consumers’ conception, measurement, and consequences. (2019). Jozic, Danijel ; Kuehnl, Christina ; Homburg, Christian.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:47:y:2019:i:3:d:10.1007_s11747-018-00625-7.

    Full description at Econpapers || Download paper

35. Chronic illness medication compliance: a liminal and contextual consumer journey. (2019). Sharp, Lisa ; Spanjol, Jelena ; Izberk-Bilgin, Elif ; Nakata, Cheryl ; Cui, Anna Shaojie ; Xiao, Yazhen ; Crawford, Stephanie Y.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:47:y:2019:i:2:d:10.1007_s11747-018-0618-1.

    Full description at Econpapers || Download paper

36. Loyalty Formation for Different Customer Journey Segments. (2019). Rudolph, Thomas ; Verhoef, Peter C ; Emrich, Oliver ; Kleinlercher, Kristina ; Herhausen, Dennis.
    In: Journal of Retailing.
    RePEc:eee:jouret:v:95:y:2019:i:3:p:9-29.

    Full description at Econpapers || Download paper

37. Individual preferences of digital touchpoints: A latent class analysis. (2019). Laukkanen, Tommi ; Hallikainen, Heli ; Alamki, Ari.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:50:y:2019:i:c:p:386-393.

    Full description at Econpapers || Download paper

38. A quantitative performance management framework for assessing omnichannel retail supply chains. (2019). Christopher, Martin ; Yumurtaca, Iak Zge ; Adivar, Burcu.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:48:y:2019:i:c:p:257-269.

    Full description at Econpapers || Download paper

39. Understanding complaint channel usage in multichannel retailing. (2019). Frasquet, Marta ; Ieva, Marco ; Ziliani, Cristina.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:47:y:2019:i:c:p:94-103.

    Full description at Econpapers || Download paper

40. Developing in-store brand strategies and relational expression through sales promotions. (2019). Mussol, Sarah ; Aurier, Philippe.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:47:y:2019:i:c:p:241-250.

    Full description at Econpapers || Download paper

41. Catalogue as a tool for reinforcing habits: Empirical evidence from a multichannel retailer. (2019). Schwarzwaller, Wolfgang ; Mark, Tanya ; Niraj, Rakesh ; Bulla, Jan.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:36:y:2019:i:4:p:528-541.

    Full description at Econpapers || Download paper

42. Customer Relationship Management as Tool to Enhance Competitive Effectiveness: Model Revisited. (2018). Sofi, Maraj Rahman ; Hakim, Iqbal Ahmad.
    In: FIIB Business Review.
    RePEc:sae:fbbsrw:v:7:y:2018:i:3:p:201-215.

    Full description at Econpapers || Download paper

43. The future of omnichannel retail: A four-stage Delphi study. (2018). von Briel, Frederik.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:132:y:2018:i:c:p:217-229.

    Full description at Econpapers || Download paper

44. Understanding the Omnichannel Customer Journey: Determinants of Interaction Choice. (2018). Maas, Peter ; Barwitz, Niklas.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:43:y:2018:i:c:p:116-133.

    Full description at Econpapers || Download paper

45. The New Paradigm of the Omnichannel Retailing: Key Drivers, New Challenges and Potential Outcomes Resulting from the Adoption of an Omnichannel Approach. (2017). Sabbadin, Edoardo ; Simone, Aiolfi.
    In: International Journal of Business and Management.
    RePEc:ibn:ijbmjn:v:13:y:2017:i:1:p:85.

    Full description at Econpapers || Download paper

46. Understanding omni-channel shopping value: A mixed-method study. (2017). Picot-Coupey, Karine ; Hur, Elodie ; Ackermann, Claire-Lise.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:39:y:2017:i:c:p:314-330.

    Full description at Econpapers || Download paper

47. Toward a three-dimensional framework for omni-channel. (2017). Saghiri, Soroosh ; Wilding, Richard ; Bourlakis, Michael ; Mena, Carlos.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:77:y:2017:i:c:p:53-67.

    Full description at Econpapers || Download paper

48. Gilt and Guilt: Should Luxury and Charity Partner at the Point of Sale?. (2016). Patrick, Vanessa M ; Hagtvedt, Henrik.
    In: Journal of Retailing.
    RePEc:eee:jouret:v:92:y:2016:i:1:p:56-64.

    Full description at Econpapers || Download paper

49. Lapsed buyers durable brand consideration in emerging markets. (2016). Nenycz-Thiel, Magda ; Romaniuk, Jenni.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:69:y:2016:i:9:p:3645-3651.

    Full description at Econpapers || Download paper

50. Like the ad or the brand? Marketing stimulates different electronic word-of-mouth content to drive online and offline performance. (2016). Aksehirli, Zeynep ; Pauwels, Koen ; Lackman, Andrew.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:33:y:2016:i:3:p:639-655.

    Full description at Econpapers || Download paper

Report date: 2025-09-30 01:18:33 || Missing content? Let us know