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Customer Relationship Management as Tool to Enhance Competitive Effectiveness: Model Revisited. (2018). Sofi, Maraj Rahman ; Hakim, Iqbal Ahmad.
In: FIIB Business Review.
RePEc:sae:fbbsrw:v:7:y:2018:i:3:p:201-215.

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  4. A mediated–moderated model for social media adoption and small and medium‐sized enterprise performance in emerging countries. (2022). Qalati, Sikandar Ali ; Shuibin, GU ; Mingyue, Fan ; Ostic, Dragana.
    In: Managerial and Decision Economics.
    RePEc:wly:mgtdec:v:43:y:2022:i:3:p:846-861.

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  5. Managing differential effects of salespersons’ regulatory foci–a dual process model of dominant and supplemental pathways. (2022). Zang, Zhimei ; Zheng, YI ; Evans, Kenneth ; Miao, Fred ; Grisaffe, Douglas B.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:50:y:2022:i:3:d:10.1007_s11747-021-00821-y.

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  6. The influence of structural capital on the relationship between CRM implementation and the performance of manufacturing SMEs. (2022). Abas, Zakaria ; Mohd, Sany Sanuri ; Alqershi, Nagwan.
    In: International Journal of System Assurance Engineering and Management.
    RePEc:spr:ijsaem:v:13:y:2022:i:3:d:10.1007_s13198-021-01417-z.

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  7. What Drives Faculty Publication Citations in the Business Field? Empirical Results from an AACSB Middle Eastern Institution. (2022). Shahin, Wassim ; Assaker, Guy.
    In: Publications.
    RePEc:gam:jpubli:v:10:y:2022:i:4:p:44-:d:980091.

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  8. A social CRM analytic framework for improving customer retention, acquisition, and conversion. (2022). Lamrhari, Soumaya ; Oubrich, Mourad ; el Ghazi, Hamid ; el Faker, Abdellatif.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:174:y:2022:i:c:s0040162521007095.

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  9. What fuzzy requests bring to frontline employees: An absorptive capacity theory perspective. (2022). Liu, Zibing ; Gong, Bengang ; Ren, AI.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:67:y:2022:i:c:s0969698922000790.

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  10. AI and digitalization in relationship management: Impact of adopting AI-embedded CRM system. (2022). Chatterjee, Sheshadri ; Chaudhuri, Ranjan ; Vrontis, Demetris.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:150:y:2022:i:c:p:437-450.

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  11. Is Facebook an effective tool to access foreign markets? Evidence from international export performance of fashion firms. (2021). Chierici, Roberto ; Chiacchierini, Claudio ; di Gregorio, Angelo ; Mazzucchelli, Alice.
    In: Journal of Management & Governance.
    RePEc:kap:jmgtgv:v:25:y:2021:i:4:d:10.1007_s10997-021-09572-y.

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  12. Curbing the Undesirable Effects of Emotional Exhaustion on Ethical Behaviors and Performance: A Salesperson–Manager Dyadic Approach. (2021). Bolander, Willy ; Hartmann, Nathaniel N ; Lussier, Bruno.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:169:y:2021:i:4:d:10.1007_s10551-019-04271-z.

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  13. Salespeoples work toward the institutionalization of social selling practices. (2021). Schmitt, Laurianne ; Pallud, Jessie ; Casenave, Eric.
    In: Post-Print.
    RePEc:hal:journl:hal-03868903.

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  14. The role of social media in internet banking transition during COVID-19 pandemic: Using multiple methods and sources in qualitative research. (2021). Ozuem, Wilson ; Naeem, Muhammad.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000497.

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  15. Continuous techno-training and business-to-business salesperson success: How boosting techno-efficacy enhances sales effort and performance. (2021). Badrinarayanan, Vishag ; Rayburn, Steven W ; Anderson, Sidney T ; Gupta, Aditya.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:133:y:2021:i:c:p:66-78.

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  16. Standardized vs. customized firm-initiated interactions: Their effect on customer gratitude and performance in a B2B context. (2021). Ruz-Mendoza, Miguel A ; Cambra-Fierro, Jesus ; Melero-Polo, Iguacel ; Trifu, Andreea.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:133:y:2021:i:c:p:341-353.

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  17. Impact assessment of social media usage in B2B marketing: A review of the literature and a way forward. (2021). Sarraf, Shagun ; Kumar, Rishi Kant ; Rana, Nripendra P ; Tiwary, Nishant Kumar.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:131:y:2021:i:c:p:121-139.

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  18. Artificial intelligence to design collaborative strategy: An application to urban destinations. (2021). Ferilli, Guido ; Buscema, Massimo ; de Carlo, Manuela ; D'Angella, Francesca.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:129:y:2021:i:c:p:936-948.

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  19. The social buyer: A framework for the dynamic role of social media in organizational buying. (2021). Pomirleanu, Nadia ; Johnson, Jean L ; Gustafson, Brandon M ; Mariadoss, Babu John.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:125:y:2021:i:c:p:806-814.

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  20. Managing relationships on social media in business-to-business organisations. (2021). Cartwright, Severina ; Davies, Iain ; Archer-Brown, Chris.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:125:y:2021:i:c:p:120-134.

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  21. Social anxiety and salesperson performance: The roles of mindful acceptance and perceived sales manager support. (2021). Hartmann, Nathaniel N ; Philp, Matthew ; Wieland, Heiko ; Lussier, Bruno.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:124:y:2021:i:c:p:112-125.

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  22. Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors. (2020). Paesbrugghe, Bert ; Itani, Omar ; Jaramillo, Fernando.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:53:y:2020:i:c:s0969698919306113.

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  23. In pursuit of an effective B2B digital marketing strategy in an emerging market. (2019). Vieira, Valter Afonso ; Arunachalam, S ; Agnihotri, Raj ; de Arruda, Noga Simes ; Severo, Marcos Inacio.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:47:y:2019:i:6:d:10.1007_s11747-019-00687-1.

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  24. Brand–brand relational moments. (2019). Ramadan, Zahy B.
    In: Journal of Brand Management.
    RePEc:pal:jobman:v:26:y:2019:i:6:d:10.1057_s41262-019-00163-9.

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  25. On conceptualizing, measuring, and managing augmented technology use in business-to-business sales contexts. (2019). Hunter, Gary K.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:105:y:2019:i:c:p:201-213.

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  26. Customer relationship management capabilities and social media technology use: Consequences on firm performance. (2019). Trif, Simona Mihaela ; Foltean, Florin Sabin ; Tuleu, Daniela Liliana.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:104:y:2019:i:c:p:563-575.

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  27. Building customer relationships while achieving sales performance results: Is listening the holy grail of sales?. (2019). Itani, Omar ; Jaramillo, Fernando ; Goad, Emily A.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:102:y:2019:i:c:p:120-130.

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  28. The Impact of Social CRM Capabilities and Customer Engagement on the Firm Performance: Mediating Role of Social Media Usage. (2019). Ahmad, Munawar Javed ; Sharif, Muhammad Naeem ; Farhan, Muhammad ; Bhatti, Muhammad Azhar.
    In: Pakistan Journal of Humanities and Social Sciences.
    RePEc:ani:ipjhss:v:7:y:2019:i:3:p:313-324.

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  29. Customer Relationship Management as Tool to Enhance Competitive Effectiveness: Model Revisited. (2018). Sofi, Maraj Rahman ; Hakim, Iqbal Ahmad.
    In: FIIB Business Review.
    RePEc:sae:fbbsrw:v:7:y:2018:i:3:p:201-215.

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