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2. A collaborative governance model for electric vehicle charging infrastructure incorporating policy evaluation and feedback. (2024). Wang, Xueqing ; Fu, Yifan ; Ling, Shuai ; Liu, Henry J ; Zhang, Yiting.
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3. Consumers€™ usage of errand delivery services: The effects of service quality and consumer perception. (2024). Liu, Yanfeng ; Lee, Min-Kyu ; Zhao, Jinjing ; Qi, Guanqiu.
   In: Journal of Retailing and Consumer Services.
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4. Integrated banking channel service quality (IBCSQ): Role of IBCSQ for building consumers relationship quality and brand equity. (2024). , Sreejesh.
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5. Exploring the factors that drive millet consumption: Insights from regular and occasional consumers. (2024). Shah, Sweety ; Mehta, Neha.
   In: Journal of Retailing and Consumer Services.
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6. The impact of technology service quality on Bangladeshi banking consumers satisfaction during the pandemic situation: Green development and innovation perspective in banking service. (2024). Khaled, S M ; Pervin, Most Tahura ; Uddin, Md Zahir ; Khan, Md Rahat.
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7. Using dynamic capabilities to cope with digital transformation and boost innovation in traditional banks. (2024). Duarte, Jose Luis ; de Medeiros, Janine Fleith ; de Paula, Gustavo ; Iazzolino, Gianpaolo ; Morea, Donato ; Kolling, Camila.
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8. Examining User Verification Schemes, Safety and Secrecy Issues Affecting M-Banking: Systematic Literature Review. (2023). Mohammed, Yakubu Bala ; Cavus, Nadire ; Isah, Muhammad Lamir ; Bulama, Mohammed.
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9. Two Years of Covid-19 in Retailing: Issues and Changes. (2023). Pizzichini, Lucia ; Caboni, Federica.
   In: International Journal of Business and Management.
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10. Transformed virtual concepts into reality: Linkage the viewpoint of entrepreneurial passion, technology adoption propensity and advantage to usage intention. (2023). Dong, Tse-Ping ; Vu, Ho Tran ; Liu, Chih-Hsing.
    In: Journal of Retailing and Consumer Services.
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11. The impact of blockchain technology on the online purchase behavior of green agricultural products. (2023). Fu, Shaoling ; Lima, Rui ; Liu, Hua ; He, Guangyao ; Lamrabet, Abdesslam.
    In: Journal of Retailing and Consumer Services.
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12. Understanding the usability of retail fashion brand chatbots: Evidence from customer expectations and experiences. (2023). Aslam, Usman.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:74:y:2023:i:c:s0969698923001248.

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13. Understanding the process of meanings, materials, and competencies in adoption of mobile banking. (2022). Ozuem, Wilson ; Ranfagni, Silvia ; Naeem, Muhammad ; Howell, Kerry.
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14. Impacts of COVID-19 on the post-pandemic behaviour: The role of mortality threats and religiosity. (2022). Abdelmoety, Ziad Hassan ; Shehawy, Yasser Moustafa ; Aboul-Dahab, Sameh ; Alharthi, Majed D ; Alamoudi, Hawazen O ; Agag, Gomaa.
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15. Online shopping adoption during COVID-19 and social isolation: Extending the UTAUT model with herd behavior. (2022). Erjavec, Jure ; Manfreda, Anton.
    In: Journal of Retailing and Consumer Services.
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16. Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty: The case of a commercial bank in Thailand. (2022). Wongsansukcharoen, Jedsada.
    In: Journal of Retailing and Consumer Services.
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17. Poland–Turkey Comparison of Mobile Payments Quality in Pandemic Time. (2021). Fandrejewska, Alicja ; Chmielarz, Witold ; Atasever, Mesut ; Zborowski, Marek.
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18. Energy Losses Due to Imperfect Payment Infrastructure and Payment Instruments. (2021). Melnychenko, Oleksandr.
    In: Energies.
    RePEc:gam:jeners:v:14:y:2021:i:24:p:8213-:d:696757.

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2. Social Media Adoption, Usage And Impact In Business-To-Business (B2B) Context: A State-Of-The-Art Literature Review. (2023). Dwivedi, Yogesh K ; Raman, Ramakrishnan ; Rana, Nripendra P ; Ismagilova, Elvira.
   In: Information Systems Frontiers.
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3. Influence of sales support technologies on salesperson performance: A study of interpersonal and intrapersonal mediators. (2023). Franck, Romain ; Damperat, Maud.
   In: Post-Print.
   RePEc:hal:journl:halshs-04159504.

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4. A mediated–moderated model for social media adoption and small and medium‐sized enterprise performance in emerging countries. (2022). Qalati, Sikandar Ali ; Shuibin, GU ; Mingyue, Fan ; Ostic, Dragana.
   In: Managerial and Decision Economics.
   RePEc:wly:mgtdec:v:43:y:2022:i:3:p:846-861.

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5. Managing differential effects of salespersons’ regulatory foci–a dual process model of dominant and supplemental pathways. (2022). Zang, Zhimei ; Zheng, YI ; Evans, Kenneth ; Miao, Fred ; Grisaffe, Douglas B.
   In: Journal of the Academy of Marketing Science.
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6. The influence of structural capital on the relationship between CRM implementation and the performance of manufacturing SMEs. (2022). Abas, Zakaria ; Mohd, Sany Sanuri ; Alqershi, Nagwan.
   In: International Journal of System Assurance Engineering and Management.
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7. What Drives Faculty Publication Citations in the Business Field? Empirical Results from an AACSB Middle Eastern Institution. (2022). Shahin, Wassim ; Assaker, Guy.
   In: Publications.
   RePEc:gam:jpubli:v:10:y:2022:i:4:p:44-:d:980091.

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8. A social CRM analytic framework for improving customer retention, acquisition, and conversion. (2022). Lamrhari, Soumaya ; Oubrich, Mourad ; el Ghazi, Hamid ; el Faker, Abdellatif.
   In: Technological Forecasting and Social Change.
   RePEc:eee:tefoso:v:174:y:2022:i:c:s0040162521007095.

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9. What fuzzy requests bring to frontline employees: An absorptive capacity theory perspective. (2022). Liu, Zibing ; Gong, Bengang ; Ren, AI.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:67:y:2022:i:c:s0969698922000790.

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10. AI and digitalization in relationship management: Impact of adopting AI-embedded CRM system. (2022). Chatterjee, Sheshadri ; Chaudhuri, Ranjan ; Vrontis, Demetris.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:150:y:2022:i:c:p:437-450.

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11. Is Facebook an effective tool to access foreign markets? Evidence from international export performance of fashion firms. (2021). Chierici, Roberto ; Chiacchierini, Claudio ; di Gregorio, Angelo ; Mazzucchelli, Alice.
    In: Journal of Management & Governance.
    RePEc:kap:jmgtgv:v:25:y:2021:i:4:d:10.1007_s10997-021-09572-y.

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12. Curbing the Undesirable Effects of Emotional Exhaustion on Ethical Behaviors and Performance: A Salesperson–Manager Dyadic Approach. (2021). Bolander, Willy ; Hartmann, Nathaniel N ; Lussier, Bruno.
    In: Journal of Business Ethics.
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13. Salespeoples work toward the institutionalization of social selling practices. (2021). Schmitt, Laurianne ; Pallud, Jessie ; Casenave, Eric.
    In: Post-Print.
    RePEc:hal:journl:hal-03868903.

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14. The role of social media in internet banking transition during COVID-19 pandemic: Using multiple methods and sources in qualitative research. (2021). Ozuem, Wilson ; Naeem, Muhammad.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000497.

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15. Continuous techno-training and business-to-business salesperson success: How boosting techno-efficacy enhances sales effort and performance. (2021). Badrinarayanan, Vishag ; Rayburn, Steven W ; Anderson, Sidney T ; Gupta, Aditya.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:133:y:2021:i:c:p:66-78.

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16. Standardized vs. customized firm-initiated interactions: Their effect on customer gratitude and performance in a B2B context. (2021). Ruz-Mendoza, Miguel A ; Cambra-Fierro, Jesus ; Melero-Polo, Iguacel ; Trifu, Andreea.
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17. Impact assessment of social media usage in B2B marketing: A review of the literature and a way forward. (2021). Sarraf, Shagun ; Kumar, Rishi Kant ; Rana, Nripendra P ; Tiwary, Nishant Kumar.
    In: Journal of Business Research.
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18. Artificial intelligence to design collaborative strategy: An application to urban destinations. (2021). Ferilli, Guido ; Buscema, Massimo ; de Carlo, Manuela ; D'Angella, Francesca.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:129:y:2021:i:c:p:936-948.

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19. The social buyer: A framework for the dynamic role of social media in organizational buying. (2021). Pomirleanu, Nadia ; Johnson, Jean L ; Gustafson, Brandon M ; Mariadoss, Babu John.
    In: Journal of Business Research.
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20. Managing relationships on social media in business-to-business organisations. (2021). Cartwright, Severina ; Davies, Iain ; Archer-Brown, Chris.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:125:y:2021:i:c:p:120-134.

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21. Social anxiety and salesperson performance: The roles of mindful acceptance and perceived sales manager support. (2021). Hartmann, Nathaniel N ; Philp, Matthew ; Wieland, Heiko ; Lussier, Bruno.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:124:y:2021:i:c:p:112-125.

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22. Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors. (2020). Paesbrugghe, Bert ; Itani, Omar ; Jaramillo, Fernando.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:53:y:2020:i:c:s0969698919306113.

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23. In pursuit of an effective B2B digital marketing strategy in an emerging market. (2019). Vieira, Valter Afonso ; Arunachalam, S ; Agnihotri, Raj ; de Arruda, Noga Simes ; Severo, Marcos Inacio.
    In: Journal of the Academy of Marketing Science.
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24. Brand–brand relational moments. (2019). Ramadan, Zahy B.
    In: Journal of Brand Management.
    RePEc:pal:jobman:v:26:y:2019:i:6:d:10.1057_s41262-019-00163-9.

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25. On conceptualizing, measuring, and managing augmented technology use in business-to-business sales contexts. (2019). Hunter, Gary K.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:105:y:2019:i:c:p:201-213.

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26. Customer relationship management capabilities and social media technology use: Consequences on firm performance. (2019). Trif, Simona Mihaela ; Foltean, Florin Sabin ; Tuleu, Daniela Liliana.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:104:y:2019:i:c:p:563-575.

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27. Building customer relationships while achieving sales performance results: Is listening the holy grail of sales?. (2019). Itani, Omar ; Jaramillo, Fernando ; Goad, Emily A.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:102:y:2019:i:c:p:120-130.

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28. The Impact of Social CRM Capabilities and Customer Engagement on the Firm Performance: Mediating Role of Social Media Usage. (2019). Ahmad, Munawar Javed ; Sharif, Muhammad Naeem ; Farhan, Muhammad ; Bhatti, Muhammad Azhar.
    In: Pakistan Journal of Humanities and Social Sciences.
    RePEc:ani:ipjhss:v:7:y:2019:i:3:p:313-324.

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29. Customer Relationship Management as Tool to Enhance Competitive Effectiveness: Model Revisited. (2018). Sofi, Maraj Rahman ; Hakim, Iqbal Ahmad.
    In: FIIB Business Review.
    RePEc:sae:fbbsrw:v:7:y:2018:i:3:p:201-215.

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