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Customer Sentiment Analysis and Prediction of Insurance Products€™ Reviews Using Machine Learning Approaches. (2023). Rahman, Mst Farjana ; Hossain, Md Shamim.
In: FIIB Business Review.
RePEc:sae:fbbsrw:v:12:y:2023:i:4:p:386-402.

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  40. Revealing customers€™ satisfaction and preferences through online review analysis: The case of Canary Islands hotels. (2019). Ibrahim, Othman ; Nilashi, Mehrbakhsh ; Sanzogni, Louis ; Knox, Kathy ; Yadegaridehkordi, Elaheh ; Ahani, Ali ; Samad, Sarminah ; Tarik, Rashid A.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:51:y:2019:i:c:p:331-343.

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  41. Modeling customer satisfaction in online hotel booking. (2019). Ahmed, Zeeshan ; Zhou, Jin ; Ullah, Irfan ; Rukh, Gul ; Khan, Farman Ullah.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:48:y:2019:i:c:p:100-104.

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  42. An Analysis of the Optimal Customer Clusters Using Dynamic Multi-Objective Decision. (2018). Wang, Shen-Tsu.
    In: International Journal of Information Technology & Decision Making (IJITDM).
    RePEc:wsi:ijitdm:v:17:y:2018:i:02:n:s0219622017500468.

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  43. “I will never go to Hong Kong again!” How the secondary crisis communication of “Occupy Central” on Weibo shifted to a tourism boycott. (2017). Zhai, Xueting ; Luo, Qiuju.
    In: Tourism Management.
    RePEc:eee:touman:v:62:y:2017:i:c:p:159-172.

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  44. Analyzing the impact of review recency on helpfulness through econometric modeling. (). Kapur, P K ; Aggarwal, Anu G ; Tandon, Abhishek ; Aakash, Aakash.
    In: International Journal of System Assurance Engineering and Management.
    RePEc:spr:ijsaem:v::y::i::d:10.1007_s13198-020-00992-x.

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