1. Examining the influence of entrepreneurial ecosystem pressure on the economic, social, and environmental orientation of startups. (2025). Bigliardi, Barbara ; Corvello, Vincenzo ; Filippelli, Serena ; Troise, Ciro.
   In: Technological Forecasting and Social Change.
   RePEc:eee:tefoso:v:210:y:2025:i:c:s004016252400698x.

   Full description at Econpapers || Download paper

2. How do omnichannel customer experiences affect customer engagement? Theory and empirical validation. (2025). Rahman, Syed Mahmudur ; Carlson, Jamie ; Gudergan, Siegfried P ; Wetzels, Martin ; Grewal, Dhruv.
   In: Journal of Business Research.
   RePEc:eee:jbrese:v:189:y:2025:i:c:s0148296325000190.

   Full description at Econpapers || Download paper

3. Enablers and Inhibitors of AI-Powered Voice Assistants: A Dual-Factor Approach by Integrating the Status Quo Bias and Technology Acceptance Model. (2024). Balakrishnan, Janarthanan ; Dwivedi, Yogesh K ; Hughes, Laurie ; Boy, Frederic.
   In: Information Systems Frontiers.
   RePEc:spr:infosf:v:26:y:2024:i:3:d:10.1007_s10796-021-10203-y.

   Full description at Econpapers || Download paper

4. Consumers as volunteers? The influence of value congruence on consumers’ voluntary performance. (2024). Elsharnouby, Tamer H ; Jayawardhena, Chanaka ; Elbedweihy, Alaa M.
   In: Journal of Marketing Analytics.
   RePEc:pal:jmarka:v:12:y:2024:i:2:d:10.1057_s41270-023-00210-0.

   Full description at Econpapers || Download paper

5. Customer engagement in Saudi food delivery apps through social media marketing: Examining the antecedents and consequences using PLS-SEM and NCA. (2024). Bashir, Shahid ; Aziz, Shahab ; Qummar, Hamza ; Ting, Ding Hooi ; Abbasi, Amir Zaib.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002972.

   Full description at Econpapers || Download paper

6. S€“O€“R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing. (2024). Abid, Muhammad Farrukh ; Ahmad, Farooq ; Shamim, Amjad.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:77:y:2024:i:c:s096969892300423x.

   Full description at Econpapers || Download paper

7. Enablers and inhibitors of digital hoarding behaviour. An application of dual-factor theory and regret theory. (2024). Vinoi, Nivin ; Azad, Nasreen ; Kumar, Jitender ; Mehrotra, Ankit ; Shankar, Amit.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:77:y:2024:i:c:s096969892300396x.

   Full description at Econpapers || Download paper

8. The betrayal puzzle: Unraveling the connection between inauthenticity, corporate wrongdoing and brand betrayal with avoidance and reparation. (2024). Siddiqi, Umar Iqbal ; Islam, Tahir ; Akhtar, Naeem ; Ittefaq, Huma ; Kuzior, Aleksandra.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:76:y:2024:i:c:s096969892300348x.

   Full description at Econpapers || Download paper

9. Customer experience in AI-enabled products: Scale development and validation. (2024). Du, Qinglong ; Wang, Ping ; Li, Kunyang.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003296.

   Full description at Econpapers || Download paper

10. The perfect combination to win the competition: Bringing sustainability and customer experience together. (2024). Bağcı, Rıfgı Buğra ; Unal, Umut ; Baci, Rifgi Bura ; Taiolu, Mertcan.
    In: Business Strategy and the Environment.
    RePEc:bla:bstrat:v:33:y:2024:i:5:p:4806-4824.

    Full description at Econpapers || Download paper

11. Validating a Proposed Model on the Factors that Influence Consumers Unique Phygital and Memorable Shopping Experiences in Phygital Retail Outlets. (2024). Spais, George ; Karagioumlezis, Athanasios.
    In: Journal of Emerging Trends in Marketing and Management.
    RePEc:aes:jetimm:v:1:y:2024:i:2:p:51-72.

    Full description at Econpapers || Download paper

12. Advancing Customer Experience Through Service Design in Mega Shopping Malls. (2023). Goudarzi, Kiane ; Rasheed, Muhammad Faisal ; Junaid, Muhammad ; Tariq, Asma.
    In: Post-Print.
    RePEc:hal:journl:hal-04985911.

    Full description at Econpapers || Download paper

13. Role of perceived benefits of online shopping festival in vietnam: Differences between millennials and generation Z. (2023). Kim, Woo Bin ; Xie, Jiali ; Choo, Ho Jung.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002813.

    Full description at Econpapers || Download paper

14. Cultivating sustainability consciousness through mindfulness: An application of theory of mindful-consumption. (2023). Manchanda, Parul ; Nazir, Owais ; Arora, Nupur ; Ul, Jamid.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002783.

    Full description at Econpapers || Download paper

15. Examining tourist citizenship behaviors through affective, cognitive, behavioral engagement and reputation: Symmetrical and asymmetrical approaches. (2023). Parrey, Shakir Hussain ; Bozkurt, Saddak ; Rather, Raouf Ahmad ; Raisinghani, Manju ; Russo, Ivan ; Gligor, David.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923001984.

    Full description at Econpapers || Download paper

16. Role of multidimensional customer brand engagement on customer behavior for online grocery shopping. (2023). Park, Jungkun ; Ahn, Jiseon ; Hyun, Hyowon ; Hong, Eunpyo.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923001273.

    Full description at Econpapers || Download paper

17. Memorable customer experiences and autobiographical memories: From service experience to word of mouth. (2023). Vidal Meliá, Lidia ; Moliner-Tena, Miguel A ; Estrada-Guillen, Marta ; Vidal-Meli, Lidia ; Monferrer-Tirado, Diego.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:72:y:2023:i:c:s0969698923000371.

    Full description at Econpapers || Download paper

18. Development of methodology for classification of user experience (UX) in online customer review. (2023). Son, Youngdoo ; Kim, Wonjoon.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:71:y:2023:i:c:s0969698922003034.

    Full description at Econpapers || Download paper

19. Assessing customer passion, commitment, and word-of-mouth intentions in digital assistant usage: The moderating role of technology anxiety. (2023). Thusi, Philile ; Rana, Nripendra P ; Mkhize, Njabulo Happy-Boy ; Mpinganjira, Mercy ; Maduku, Daniel K ; Ledikwe, Aobakwe.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:71:y:2023:i:c:s0969698922003010.

    Full description at Econpapers || Download paper

20. Hedonic service consumption and its dynamic effects on sales in the brick-and-mortar retail context. (2023). Li, XI ; Dahana, Wirawan Dony ; Ye, Qiongwei ; Zhang, Qingyu ; Zhou, Jiaying.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002715.

    Full description at Econpapers || Download paper

21. Exploring the hedonic factors affecting customer experiences in phygital retailing. (2023). Gao, Yongqiang ; Banik, Shanta.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002405.

    Full description at Econpapers || Download paper

22. The role of meta-UTAUT factors, perceived anthropomorphism, perceived intelligence, and social self-efficacy in chatbot-based services?. (2022). Abed, Salma S ; Jones, Paul ; Balakrishnan, Janarthanan.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:180:y:2022:i:c:s0040162522002190.

    Full description at Econpapers || Download paper

23. Consumer brand engagement concept and measurement: Toward a refined approach. (2022). Ponchio, Mateus Canniatti ; Hair, Joseph F ; Zambaldi, Felipe ; Loureno, Carlos Eduardo.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001461.

    Full description at Econpapers || Download paper

24. Consumer multihoming predisposition on food platforms: Does gender matter?. (2022). Kapoor, Sanjeev ; Kumar, Niraj ; Singh, Neeraj.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:67:y:2022:i:c:s0969698922001229.

    Full description at Econpapers || Download paper

25. Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement. (2022). Rana, Nripendra P ; Siddiqui, Mujahid ; Dash, Ganesh ; Chakraborty, Debarun.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:66:y:2022:i:c:s096969892200039x.

    Full description at Econpapers || Download paper

26. Hedonic consumption experience in videogaming: A multidimensional perspective. (2022). Sigurdsson, Valdimar ; Hollebeek, Linda D ; Ting, Ding Hooi ; Schultz, Carsten D ; Abbasi, Amir Zaib.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921004586.

    Full description at Econpapers || Download paper

27. What drives consumers to customize products? The mediating role of brand experience. (2022). Sands, Sean J ; Pallant, Jessica L ; Karpen, Ingo O.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003398.

    Full description at Econpapers || Download paper

28. Customer happiness as a function of perceived loyalty program benefits - A quantile regression approach. (2022). Agarwal, Reeti ; Misra, Dheeraj ; Mehrotra, Ankit.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003362.

    Full description at Econpapers || Download paper

29. Discovering the dark side of brand attachment: Impulsive buying, obsessive-compulsive buying and trash talking. (2022). Ekinci, Yuksel ; Simkin, Lyndon ; Japutra, Arnold.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:145:y:2022:i:c:p:442-453.

    Full description at Econpapers || Download paper

30. Impact of Service Encounter Elements on Experiential Value and Customer Loyalty: An Empirical Investigation in the Coffee Shop Context. (2021). Rashid, Nadia ; Thomas, George ; Nika, Fayaz A.
    In: SAGE Open.
    RePEc:sae:sagope:v:11:y:2021:i:4:p:21582440211061385.

    Full description at Econpapers || Download paper

31. Predictive Sustainability Model Based on the Theory of Planned Behavior Incorporating Ecological Conscience and Moral Obligation. (2021). Kalia, Prateek ; Muller, Sheyla ; Mehmood, Khalid ; Acevedo-Duque, Angel.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:8:p:4248-:d:534188.

    Full description at Econpapers || Download paper

32. Role of Ethical Marketing in Driving Consumer Brand Relationships and Brand Loyalty: A Sustainable Marketing Approach. (2021). Mahmood, Haider ; Tanveer, Muhammad ; Ul, Ikram ; Ahmad, Abdul-Rahim.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:12:p:6839-:d:576461.

    Full description at Econpapers || Download paper

33. The influences of cooperative climate, competitive climate and customer empowerment on service creativity. (2021). Lee, Tingko ; Li, Pei-Hsun ; Liu, Chih-Hsing Sam.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002927.

    Full description at Econpapers || Download paper

34. The rise of the grocerant: Patrons€™ in-store dining experiences and consumption behaviors at grocery retail stores. (2021). Ham, Sunny ; Kim, Seo Young ; Lee, Kai-Sean ; Moon, Hyeyoung ; Han, Heesup ; Koo, Bonhak.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001806.

    Full description at Econpapers || Download paper

35. How does shopping duration evolve and influence buying behavior? The role of marketing and shopping environment. (2021). Li, XI ; Dahana, Wirawan Dony ; Ye, Qiongwei ; Peng, Luluo ; Zhou, Jiaying.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001739.

    Full description at Econpapers || Download paper

36. How customer experience incongruence affects omnichannel customer retention: The moderating role of channel characteristics. (2021). Jia, Xingping ; Li, Wenqian ; Gao, Wei ; Fan, Hua.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000539.

    Full description at Econpapers || Download paper

37. Building consumer loyalty through e-shopping experiences: The mediating role of emotions. (2021). Cachero-Martnez, Silvia ; Vzquez-Casielles, Rodolfo.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000473.

    Full description at Econpapers || Download paper

38. Relating brand anxiety, brand hatred and obsess: Moderating role of age and brand affection. (2021). Pham, Tram-Anh N ; Roy, Sanjit Kumar ; Japutra, Arnold.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:60:y:2021:i:c:s096969892100031x.

    Full description at Econpapers || Download paper

39. Customers€™ service-related engagement, experience, and behavioral intent: Moderating role of age. (2021). Rather, Raouf Ahmad ; Hollebeek, Linda D.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000199.

    Full description at Econpapers || Download paper

40. Protective measures against COVID-19 and the business strategies of the retail enterprises: Differences in gender, age, education, and income among shoppers. (2021). Han, Heesup ; Untaru, Elena-Nicoleta.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000126.

    Full description at Econpapers || Download paper

41. The effect of assortment and fulfillment on shopping assistance and efficiency: An e-tail servicescape perspective. (2021). Sharma, Rajesh ; Kautish, Pradeep ; Paul, Justin.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920314016.

    Full description at Econpapers || Download paper

42. Consumers’ technology-facilitated brand engagement and wellbeing: Positivist TAM/PERMA- vs. Consumer Culture Theory perspectives. (2021). Belk, Russell ; Hollebeek, Linda D.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:38:y:2021:i:2:p:387-401.

    Full description at Econpapers || Download paper

1. Abbott, L. Quality and Competition. 1955 Columbia University Press: New York
   Paper not yet in RePEc: Add citation now
   

2. Alkire, L. ; O'Connor, G.E. ; Myrden, S. ; Koecher, S. Patient experience in the digital Age: an investigation into the effect of generational cohorts. 2020 J. Retail. Consum. Serv.,. -

3. Allen, N.J. ; Meyer, J.P. Affective, continuance, and normative commitment to the organization: an examination of construct validity. 1996 J. Vocat. Behav.. 49 252-276
   Paper not yet in RePEc: Add citation now
   
4. Allen, N.J. ; Meyer, J.P. The measurement and antecedents of affective, continuance and normative commitment to the organization. 1990 J. Occup. Psychol.. 63 1-18
   Paper not yet in RePEc: Add citation now
   
5. Anderson, E. ; Weitz, B. The use of pledges to build and sustain commitment in distribution channels. 1992 J. Market. Res.. 29 18-34
   Paper not yet in RePEc: Add citation now
   
6. Anderson, J.C. ; Gerbing, D.W. Structural equation modeling in practice: a review and recommended two-step approach. 1988 Psychol. Bull.. 103 411-
   Paper not yet in RePEc: Add citation now
   
7. Aurier, P. ; N'Goala, G. The differing and mediating roles of trust and relationship commitment in service relationship maintenance and development. 2010 J. Acad. Market. Sci.. 38 303-325
   Paper not yet in RePEc: Add citation now
   
8. Bagozzi, R.P. ; Yi, Y. On the evaluation of structural equation models. 1988 J. Acad. Market. Sci.. 16 74-94
   Paper not yet in RePEc: Add citation now
   
9. Bansal, H.S. ; Irving, P.G. ; Taylor, S.F. A three-component model of customer commitment to service providers. 2004 J. Acad. Market. Sci.. 32 234-250
   Paper not yet in RePEc: Add citation now
   
10. Bilgihan, A. Gen Y customer loyalty in online shopping: an integrated model of trust, user experience and branding. 2016 Comput. Hum. Behav.. 61 103-113
    Paper not yet in RePEc: Add citation now
    
11. Bowden, J. Customer engagement: a framework for assessing customer-brand relationships: the case of the restaurant industry. 2009 J. Hospit. Market. Manag.. 18 574-596
    Paper not yet in RePEc: Add citation now
    

12. Brakus, J.J. ; Schmitt, B.H. ; Zarantonello, L. Brand experience: what is it? How is it measured? Does it affect loyalty?. 2009 J. Market.. 73 52-68

13. Breidbach, C. ; Brodie, R. ; Hollebeek, L. Beyond virtuality: from engagement platforms to engagement ecosystems. 2014 Manag. Serv. Qual.. 24 592-611
    Paper not yet in RePEc: Add citation now
    
14. Brodie, R. ; Hollebeek, L. ; Ilic, A. ; Juric, B. Customer engagement: conceptual domain, fundamental propositions & implications for research in service marketing. 2011 J. Serv. Res.. 14 252-271
    Paper not yet in RePEc: Add citation now
    
15. Calder, B.J. ; Hollebeek, L. ; Malthouse, E. Creating stronger brands through consumer experience and engagement. 2018 En : Palmatier, R.W. ; Kumar, V. ; Harmeling, C. Customer Engagement Marketing. Palgrave-MacMillan:
    Paper not yet in RePEc: Add citation now
    
16. Carstensen, L.L. ; Turan, B. ; Scheibe, S. ; Ram, N. ; Ersner-Hershfield, H. ; Samanez-Larkin, G.R. ; Brooks, K.P. ; Nesselroade, J.R. Emotional experience improves with age: evidence based on over 10 years of experience sampling. 2011 Psychol. Aging. 26 21-
    Paper not yet in RePEc: Add citation now
    

17. Casteran, G. ; Chrysochou, P. ; Meyer-Waarden, L. Brand loyalty evolution and the impact of category characteristics. 2019 Market. Lett.. 30 57-73

18. Chen, T. ; Drennan, J. ; Andrews, L. ; Hollebeek, L. User experience sharing: understanding customer initiation of value co-creation in online communities. 2018 Eur. J. Market.. 52 1154-1184
    Paper not yet in RePEc: Add citation now
    
19. Coviello, N.E. ; Brodie, R.J. ; Danaher, P.J. ; Johnston, W.J. How firms relate to their markets: an empirical examination of contemporary marketing practices. 2002 J. Market.. 66 33-46
    Paper not yet in RePEc: Add citation now
    
20. Dalziel, N. ; Harris, F. ; Laing, A. A multidimensional typology of customer relationships: from faltering to affective. 2011 Int. J. Bank Market.. 29 398-432
    Paper not yet in RePEc: Add citation now
    
21. De Keyser, A. ; Lemon, K.N. ; Klaus, P. ; Keiningham, T.L. A framework for understanding and managing the customer experience. 2015 Market. Sci. Inst. Work. Pap. Ser.. 15 1-48
    Paper not yet in RePEc: Add citation now
    
22. Dwyer, F.R. ; Schurr, P.H. ; Oh, S. Developing buyer-seller relationships. 1987 J. Market.. 51 11-27
    Paper not yet in RePEc: Add citation now
    

23. Eggink, E. ; Ras, M. ; Wottiez, I. Dutch long-term care use in an ageing population. 2017 J. Econ. Age.. 9 63-70

24. Evanschitzky, H. ; Iyer, G.R. ; Plassmann, H. ; Niessing, J. ; Meffert, H. The relative strength of affective commitment in securing loyalty in service relationships. 2006 J. Bus. Res.. 59 1207-1213

25. Evanschitzky, H. ; Wünderlich, M. An examination of moderator effects in the four-stage loyalty model. 2006 J. Serv. Res.. 8 330-345
    Paper not yet in RePEc: Add citation now
    
26. Fishbein, M. ; Ajzen, I. Attitudes towards objects as predictors of single and multiple behavioral criteria. 1974 Psychol. Rev.. 81 59-74
    Paper not yet in RePEc: Add citation now
    
27. Fornell, C. ; Larcker, D.F. Evaluating structural equation models with unobservable variables and measurement error. 1981 J. Market. Res.. 18 39-50
    Paper not yet in RePEc: Add citation now
    
28. Fullerton, G. How commitment both enables and undermines marketing relationships. 2005 Eur. J. Market.. 39 1372-1388
    Paper not yet in RePEc: Add citation now
    
29. Gilliland, D.I. ; Bello, D.C. Two sides to attitudinal commitment: the effect of calculative and loyalty commitment on enforcement mechanisms in distribution channels. 2002 J. Acad. Market. Sci.. 30 24-43
    Paper not yet in RePEc: Add citation now
    

30. Grewal, D. ; Roggeveen, A.L. ; Nordfält, J. The future of retailing. 2017 J. Retailing. 93 1-6

31. Gustaffsson, A. ; Johnson, M.D. ; Roos, I. The effects of customer satisfaction, relationship commitment dimensions, and triggers on customer retention. 2005 J. Market.. 69 210-218
    Paper not yet in RePEc: Add citation now
    
32. Hair, J.F. ; Matthews, L.M. ; Matthews, R.L. ; Sarstedt, M. PLS-SEM or CB-SEM: updated guidelines on which method to use. 2017 Int. J. Multivariate Data Anal.. 1 107-123
    Paper not yet in RePEc: Add citation now
    
33. Hess, J. ; Story, J. Trust-based commitment: multidimensional consumer-brand relationships. 2005 J. Consum. Market.. 22 313-322
    Paper not yet in RePEc: Add citation now
    

34. Holbrook, M.B. ; Hirschman, E.C. The experiential aspects of consumption: consumer fantasies, feelings, and fun. 1982 J. Consum. Res.. 9 132-140

35. Hollebeek, L. Developing business customer engagement through social media engagement-platforms: an integrative S-D Logic/RBV-informed model. 2019 Ind. Market. Manag.. 81 89-98
    Paper not yet in RePEc: Add citation now
    

36. Hollebeek, L. ; Clark, M. ; Andreassen, T. ; Sigurdsson, V. ; Smith, D. Virtual reality through the customer journey: framework and propositions. 2020 J. Retailing Consum. Serv.. -

37. Hollebeek, L. ; Macky, K. Digital content marketing's role in fostering consumer engagement, trust, and value: framework, fundamental propositions, and implications. 2019 J. Interact. Market.. 45 27-41

38. Hollebeek, L. ; Rather, R. Service innovativeness and tourism customer outcomes. 2019 Int. J. Contemp. Hospit. Manag.. 31 4227-4246
    Paper not yet in RePEc: Add citation now
    
39. Hollebeek, L. ; Srivastava, R. Consumer involvement and engagement: from involvement's elaboration likelihood to engagement's investment propensity. 2020 En : Kahle, L.R. ; Lowrey, T. ; Huber, J. APA Handbook of Consumer Psychology. American Psychological Association:
    Paper not yet in RePEc: Add citation now
    
40. Hollebeek, L.D. Demystifying customer brand engagement: exploring the loyalty nexus. 2011 J. Market. Manag.. 27 785-807
    Paper not yet in RePEc: Add citation now
    
41. Hollebeek, L.D. ; Chen, T. Exploring positively- vs. negatively-valenced brand engagement: A conceptual model. 2014 Journal of Product & Brand Management. 23 62-74
    Paper not yet in RePEc: Add citation now
    
42. Hollebeek, L.D. ; Juric, B. ; Tang, W. Virtual brand community engagement practices: a refined typology and model. 2017 J. Serv. Market.. 31 204-217
    Paper not yet in RePEc: Add citation now
    

43. Hollebeek, L.D. ; Srivastava, R.K. ; Chen, T. S-D logic-informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM. 2019 J. Acad. Market. Sci.. 47 161-185

44. Holloway, B. ; Beatty, S. Service failure in online retailing: a recovery opportunity. 2003 J. Serv. Res.. 6 92-105
    Paper not yet in RePEc: Add citation now
    
45. Homburg, C. ; Giering, A. Personal characteristics as moderators of the relationship between customer satisfaction and loyalty: an empirical analysis. 2001 Psychol. Market.. 18 43-66
    Paper not yet in RePEc: Add citation now
    
46. Homburg, C. ; Schwemmle, M. ; Kuehnl, C. New product design: concept, measurement, and consequences. 2015 J. Market.. 79 41-56
    Paper not yet in RePEc: Add citation now
    
47. Hooper, D. ; Coughlan, J. ; Mullen, M.R. Structural equation modelling: guidelines for determining model fit. 2008 Electron. J. Bus. Res. Methods. 6 53-60
    Paper not yet in RePEc: Add citation now
    

48. Huaman-Ramirez, R. ; Merunka, D. Brand experience effects on brand attachment: the role of brand trust, age, and income. 2019 Eur. Bus. Rev.. 31 610-645

49. Iglesias, O. ; Markovic, S. ; Rialp, J. How does sensory brand experience influence brand equity? Considering the roles of customer satisfaction, customer affective commitment, and employee empathy. 2019 J. Bus. Res.. 96 343-354

50. Iglesias, O. ; Singh, J.J. ; Batista-Foguet, J.M. The role of brand experience and affective commitment in determining brand loyalty. 2011 J. Brand Manag.. 18 570-582
    Paper not yet in RePEc: Add citation now
    
51. Imhof, G. ; Klaus, P. The dawn of traditional CX metrics? Examining satisfaction, EXQ, and WAR. 2019 Int. J. Mark. Res.. -
    Paper not yet in RePEc: Add citation now
    

52. Islam, J. ; Hollebeek, L. ; Rasool, A. ; Khan, I. ; Rahman, Z. Customer engagement in the service context: an empirical investigation of the construct, its antecedents and consequences. 2019 J. Retailing Consum. Serv.. 50 277-285

53. Johnson, D.S. Achieving customer value from electronic channels through identity commitment, calculative commitment, and trust in technology. 2007 J. Interact. Market.. 21 2-22
    Paper not yet in RePEc: Add citation now
    
54. Johnson, M.D. ; Herrmann, A. ; Huber, F. The evolution of loyalty intentions. 2006 J. Market.. 70 122-132
    Paper not yet in RePEc: Add citation now
    
55. Jung, L.H. ; Soo, K.M. The effect of brand experience on brand relationship quality. 2012 Acad. Market. Stud. J.. 16 87-98
    Paper not yet in RePEc: Add citation now
    
56. Keiningham, T. ; Ball, J. ; Benoit, S. ; Bruce, H.L. ; Buoye, A. ; Dzenkovska, J. ; Nasr, L. ; Ou, Y.C. ; Zaki, M. The interplay of customer experience and commitment. 2017 J. Serv. Market.. 31 148-160
    Paper not yet in RePEc: Add citation now
    
57. Keiningham, T.L. ; Cooil, B. ; Aksoy, L. ; Andreassen, T.W. ; Weiner, J. The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share-of-wallet. 2007 Manag. Serv. Qual.: Int. J.. 17 361-384
    Paper not yet in RePEc: Add citation now
    
58. Khan, I. ; Fatma, M. ; Shamim, A. ; Joshi, Y. ; Rahman, Z. Gender, loyalty card membership, age, and critical incident recovery: do they moderate experience-loyalty relationship?. 2019 Int. J. Hospit. Manag.. -
    Paper not yet in RePEc: Add citation now
    

59. Khan, I. ; Rahman, Z. Brand experience anatomy in retailing: an interpretive structural modeling approach. 2015 J. Retailing Consum. Serv.. 24 60-69

60. Khan, I. ; Rahman, Z. Retail brand experience: scale development and validation. 2016 J. Prod. Brand Manag.. 25 435-451
    Paper not yet in RePEc: Add citation now
    
61. Kim, D. ; Magnini, V.P. ; Singal, M. The effects of customers' perceptions of brand personality in casual theme restaurants. 2011 Int. J. Hospit. Manag.. 30 448-458
    Paper not yet in RePEc: Add citation now
    
62. Kim, D.H. ; Jang, S.C. Cognitive decline and emotional regulation of senior consumers. 2015 Int. J. Hospit. Manag.. 44 111-119
    Paper not yet in RePEc: Add citation now
    
63. Klaus, P.P. ; Maklan, S. Towards a better measure of customer experience. 2013 Int. J. Mark. Res.. 55 227-246
    Paper not yet in RePEc: Add citation now
    

64. Kuppelwieser, V.G. Towards the use of chronological age in research: a cautionary comment. 2016 J. Retailing Consum. Serv.. 33 17-22

65. Leclercq, T. ; Hammedi, W. ; Poncin, I. ; Kullak, A. ; Hollebeek, L. When gamification backfires: the impact of perceived justice on online community contributions. 2020 J. Market. Manag.. -
    Paper not yet in RePEc: Add citation now
    
66. Leek, S. ; Christodoulides, G. A framework of brand value in B2B markets: the contributing role of functional and emotional components. 2012 Ind. Market. Manag.. 41 106-114
    Paper not yet in RePEc: Add citation now
    
67. Lemon, K.N. ; Verhoef, P.C. Understanding customer experience throughout the customer journey. 2016 J. Market.. 80 69-96
    Paper not yet in RePEc: Add citation now
    
68. Levinson, D.J. A conception of adult development. 1986 Am. Psychol.. 41 3-13
    Paper not yet in RePEc: Add citation now
    

69. Loureiro, S.M.C. ; Roschk, H. Differential effects of atmospheric cues on emotions and loyalty intention with respect to age under online/offline environment. 2014 J. Retailing Consum. Serv.. 21 211-219

70. Maffezzolli, F. ; Semprebon, E. ; Prado, P.H.M. Construing loyalty through brand experience: the mediating role of brand relationship quality. 2014 J. Brand Manag.. 21 446-458
    Paper not yet in RePEc: Add citation now
    

71. Manthiou, A. ; Hickmann, E. ; Klaus, P. Beyond good and bad: challenging the suggested role of emotions in customer experience (CX) research. 2020 J. Retail. Consum. Serv.,. -

72. McCarthy, J. ; Wright, P. Technology as experience. 2004 Interactions. 11 42-43
    Paper not yet in RePEc: Add citation now
    
73. McGee, G.W. ; Ford, R.C. Two (or more?) dimensions of organizational commitment: reexamination of the affective and continuance commitment scales. 1987 J. Appl. Psychol.. 72 638-
    Paper not yet in RePEc: Add citation now
    
74. Meyer, C. ; Schwager, A. Understanding customer experience. 2007 Harv. Bus. Rev.. 85 116-126
    Paper not yet in RePEc: Add citation now
    
75. Moorman, C. ; Zaltman, G. ; Deshpande, R. Relationships between providers and users of market research: the dynamics of trust within and between organizations. 1992 J. Market. Res.. 29 314-328
    Paper not yet in RePEc: Add citation now
    
76. Morgan, R. ; Hunt, S. The commitment-trust theory of marketing. 1994 J. Market.. 58 20-38
    Paper not yet in RePEc: Add citation now
    
77. Oliver, R.L. Whence consumer loyalty?. 1999 J. Market.. 63 33-44
    Paper not yet in RePEc: Add citation now
    

78. Pandit, A. ; Vilches-Montero, S. Are reward cards just a business deal? The role of calculative versus emotional card commitment in driving store loyalty. 2016 J. Retailing Consum. Serv.. 31 355-360

79. Phillips, L.W. ; Sternthal, B. Age differences in information processing: a perspective on the aged consumer. 1977 J. Market. Res.. 14 444-457
    Paper not yet in RePEc: Add citation now
    
80. Pine, B.J. ; Gilmore, J.H. Welcome to the experience economy. 1998 Harv. Bus. Rev.. 76 97-105
    Paper not yet in RePEc: Add citation now
    
81. Podsakoff, P.M. ; MacKenzie, S.B. ; Lee, J.Y. ; Podsakoff, N.P. Common method biases in behavioral research: a critical review of the literature and recommended remedies. 2003 J. Appl. Psychol.. 88 879-903
    Paper not yet in RePEc: Add citation now
    
82. Podsakoff, P.M. ; Organ, D.W. Self-reports in organizational research: problems and prospects. 1986 J. Manag.. 12 531-544
    Paper not yet in RePEc: Add citation now
    
83. Prayag, G. ; Hosany, S. ; Taheri, B. ; Ekiz, E.H. Antecedents and outcomes of relationship quality in casual dining restaurants: the mediating effects of relationship quality and moderating roles of gender. 2019 Int. J. Contemp. Hospit. Manag.. 31 575-593
    Paper not yet in RePEc: Add citation now
    
84. Ramaseshan, B. ; Stein, A. Connecting the dots between brand experience and brand loyalty: the mediating role of brand personality and brand relationships. 2014 J. Brand Manag.. 21 664-683
    Paper not yet in RePEc: Add citation now
    
85. Randall, A. ; O'Driscoll, M. Affective versus calculative commitment: human resource implications. 1997 J. Soc. Psychol.. 137 606-617
    Paper not yet in RePEc: Add citation now
    
86. Ravald, A. ; Grönroos, C. The value concept and relationship marketing. 1996 Eur. J. Market.. 30 19-30
    Paper not yet in RePEc: Add citation now
    
87. Reichheld, F. ; Sasser, W. Zero defections: quality comes to services. 1990 Harv. Bus. Rev.. 68 105-111
    Paper not yet in RePEc: Add citation now
    
88. Reynolds, E.D. ; Darden, W.B. ; Martin, W.S. Developing an image of store-loyal customer-life-style analysis to probe a neglected market. 1974 J. Retailing. 50 73-84
    Paper not yet in RePEc: Add citation now
    

89. Roschk, H. ; Müller, J. ; Gelbrich, K. Age matters: how developmental stages of adulthood affect customer reaction to complaint handling efforts. 2013 J. Retailing Consum. Serv.. 20 154-164

90. Rubio, N. ; Villaseñor, N. ; Yagüe, M.J. Creation of consumer loyalty and trust in the retailer through store brands: the moderating effect of choice of store brand name. 2017 J. Retailing Consum. Serv.. 34 358-368

91. Schmitt, B.H. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. 2010 John Wiley & Sons:
    Paper not yet in RePEc: Add citation now
    

92. Shukla, P. ; Banerjee, M. ; Singh, J. Customer commitment to luxury brands: antecedents and consequences. 2016 J. Bus. Res.. 69 323-331

93. Sikdar, P. ; Kumar, A. ; Makkad, M. Online banking adoption: a factor validation and satisfaction causation study in the context of Indian banking customers. 2015 Int. J. Bank Market.. 33 760-785
    Paper not yet in RePEc: Add citation now
    

94. Srivastava, M. ; Kaul, D. Exploring the link between customer experience–loyalty–consumer spend. 2016 J. Retailing Consum. Serv.. 31 277-286

95. Story, J. ; Hess, J. Ethical brand management: customer relationships and ethical duties. 2010 J. Prod. Brand Manag.. 19 240-249
    Paper not yet in RePEc: Add citation now
    
96. Thomson, M. ; MacInnis, D.J. ; Park, C.W. The ties that bind: measuring the strength of consumers' emotional attachments to brands. 2005 J. Consum. Psychol.. 15 77-91
    Paper not yet in RePEc: Add citation now
    
97. Vargo, S. ; Lusch, R. S-D logic 2025. 2017 Int. J. Res. Market.. 34 46-67
    Paper not yet in RePEc: Add citation now
    
98. Veloutsou, C. Brand evaluation, satisfaction and trust as predictors of brand loyalty: the mediator-moderator effect of brand relationships. 2015 J. Consum. Market.. 32 405-421
    Paper not yet in RePEc: Add citation now
    

99. Verhoef, P.C. ; Lemon, K.N. ; Parasuraman, A. ; Roggeveen, A. ; Tsiros, M. ; Schlesinger, L.A. Customer experience creation: determinants, dynamics and management strategies. 2009 J. Retailing. 85 31-41

100. Verhulst, N. ; Vermeir, I. ; Slabbinck, H. ; Larivière, B. ; Mauri, M. ; Russo, V. A neurophysiological exploration of the dynamic nature of emotions during the customer experience. 2020 J. Retailing Consum. Serv.. -

101. Viswanathan, V. ; Hollebeek, L. ; Malthouse, E. ; Maslowska, E. ; Kim, S.J. ; Xie, W. The dynamics of consumer engagement with mobile technologies. 2017 Serv. Sci.. 9 36-49

102. Voorhees, C. ; Fombelle, P. ; Grégoire, Y. ; Bone, S. ; Gustaffsson, A. ; Sousa, R. Service encounters, experiences and the customer journey: defining the field and a call to expand our lens. 2017 J. Bus. Res.. 79 269-280

103. Wells, W.D. ; Gubar, G. Life cycle concept in marketing research. 1966 J. Market. Res.. 3 355-363
     Paper not yet in RePEc: Add citation now
     

104. Williams, L. ; Buoye, A. ; Keiningham, T.L. ; Aksoy, L. The practitioners' path to customer loyalty: memorable experiences or frictionless experiences?. 2020 J. Retailing Consum. Serv.. -

105. Williams, P. ; Drolet, A. Age-related differences in responses to emotional advertisements. 2005 J. Consum. Res.. 32 343-354

106. Woodroof, P.J. ; Deitz, G.D. ; Howie, K.M. ; Evans, R.D. The effect of cause-related marketing on firm value: a look at Fortune's most admired all-stars. 2019 J. Acad. Market. Sci.. 47 899-918

107. Worldometers, World Population Prospects: the 2019 Revision. 2019 :
     Paper not yet in RePEc: Add citation now
     

108. Xu, X. ; Huang, Y. Restaurant information cues, diners' expectations, and need for cognition: experimental studies of online-to-offline mobile food ordering. 2019 J. Retailing Consum. Serv.. 51 231-241

109. Ye, B.H. ; Barreda, A.A. ; Okumus, F. ; Nusair, K. Website interactivity and brand development of online travel agencies in China: the moderating role of age. 2019 J. Bus. Res.. 99 382-389

110. Yoo, B. ; Donthu, N. Developing and validating a multidimensional consumer-based brand equity scale. 2001 J. Bus. Res.. 52 1-14

111. Yoon, C. Age differences in consumers' processing strategies: an investigation of moderating influences. 1997 J. Consum. Res.. 24 329-342

1. Pharmacies providing health services: Attitudes toward eHealth in Italy. (2024). Kuppelwieser, Volker G ; Cobelli, Nicola ; Cassia, Fabio ; Zardini, Alessandro.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003193.

   Full description at Econpapers || Download paper

2. American public opinion on artificial intelligence in healthcare. (2023). Rojahn, Jessica ; Palu, Andrea ; Skiena, Steven ; Jones, Jason J.
   In: PLOS ONE.
   RePEc:plo:pone00:0294028.

   Full description at Econpapers || Download paper

3. Memorable customer experiences and autobiographical memories: From service experience to word of mouth. (2023). Vidal Meliá, Lidia ; Moliner-Tena, Miguel A ; Estrada-Guillen, Marta ; Vidal-Meli, Lidia ; Monferrer-Tirado, Diego.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:72:y:2023:i:c:s0969698923000371.

   Full description at Econpapers || Download paper

4. Consumers and service robots: Power relationships amid COVID-19 pandemic. (2023). Ozturkcan, Selcen ; Merdin-Uygur, Ezgi.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002673.

   Full description at Econpapers || Download paper

5. Marketing to the next generation of casino patrons. (2022). Webb, Timothy ; Legg, Mark ; Ampountolas, Apostolos.
   In: Journal of Marketing Analytics.
   RePEc:pal:jmarka:v:10:y:2022:i:1:d:10.1057_s41270-021-00131-w.

   Full description at Econpapers || Download paper

6. Customers€™ service-related engagement, experience, and behavioral intent: Moderating role of age. (2021). Rather, Raouf Ahmad ; Hollebeek, Linda D.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000199.

   Full description at Econpapers || Download paper

7. Customer experience and commitment in retailing: Does customer age matter?. (2020). Fatma, Mobin ; Hollebeek, Linda D ; Ul, Jamid ; Khan, Imran ; Riivits-Arkonsuo, Iivi.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:57:y:2020:i:c:s0969698920310985.

   Full description at Econpapers || Download paper

8. A neurophysiological exploration of the dynamic nature of emotions during the customer experience. (2020). Vermeir, Iris ; Russo, Vincenzo ; Verhulst, Nanouk ; Mauri, Maurizio ; Slabbinck, Hendrik ; Larivire, Bart.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:57:y:2020:i:c:s0969698920310961.

   Full description at Econpapers || Download paper

9. How valuable are your customers in the brand value co-creation process? The development of a Customer Co-Creation Value (CCCV) scale. (2018). Grappi, Silvia ; Merz, Michael A ; Zarantonello, Lia.
   In: Journal of Business Research.
   RePEc:eee:jbrese:v:82:y:2018:i:c:p:79-89.

   Full description at Econpapers || Download paper

10. Impact of students’ experiences on brand image perception: the case of Vietnamese higher education. (2017). Thi, VO ; Phuong, Hoang Doan.
    In: International Review on Public and Nonprofit Marketing.
    RePEc:spr:irpnmk:v:14:y:2017:i:2:d:10.1007_s12208-016-0171-x.

    Full description at Econpapers || Download paper

11. Does Ethical Image Build Equity in Corporate Services Brands? The Influence of Customer Perceived Ethicality on Affect, Perceived Quality, and Equity. (2017). Sierra, Vicenta ; Markovic, Stefan ; Iglesias, Oriol ; Singh, Jatinder Jit.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:144:y:2017:i:3:d:10.1007_s10551-015-2855-2.

    Full description at Econpapers || Download paper

12. The Impact of Brand Experiences, Brand Equity and Corporate Branding on Brand Loyalty: Evidence from Jordan. (2017). Shlash, Anber Abraheem.
    In: International Journal of Academic Research in Accounting, Finance and Management Sciences.
    RePEc:hur:ijaraf:v:7:y:2017:i:3:p:58-69.

    Full description at Econpapers || Download paper

13. Eco-Friendly Brands to Drive Sustainable Development: Replication and Extension of the Brand Experience Scale in a Cross-National Context. (2017). Saari, Ulla A ; Makinen, Saku J ; Baumgartner, Rupert J.
    In: Sustainability.
    RePEc:gam:jsusta:v:9:y:2017:i:7:p:1286-:d:105693.

    Full description at Econpapers || Download paper

14. Constituents and consequences of smart customer experience in retailing. (2017). Melewar, T C ; Roy, Sanjit Kumar ; Sadeque, Saalem ; Balaji, M S ; Nguyen, Bang.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:124:y:2017:i:c:p:257-270.

    Full description at Econpapers || Download paper

15. Consumer experience quality: A review and extension of the sport management literature. (2017). Yoshida, Masayuki.
    In: Sport Management Review.
    RePEc:eee:spomar:v:20:y:2017:i:5:p:427-442.

    Full description at Econpapers || Download paper

16. Consumer responses to functional, aesthetic and symbolic product design in online reviews. (2017). Makarem, Suzanne ; Mohan, Mayoor ; Candi, Marina ; Jae, Haeran.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:81:y:2017:i:c:p:31-39.

    Full description at Econpapers || Download paper

17. Love at first sight: The effect of presentation order on evaluation of experiential options in luxury tour packages. (2017). Hung, Yu-Chen ; Song, Liang ; Guan, Chong ; Chao, Chih-Wei.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:81:y:2017:i:c:p:181-191.

    Full description at Econpapers || Download paper

18. Value integration effects on evaluations of retro brands. (2017). Tansuhaj, Patriya ; Dogerlioglu-Demir, Kivilcim ; Cote, Joseph ; Akpinar, Ezgi.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:77:y:2017:i:c:p:124-130.

    Full description at Econpapers || Download paper

19. THE LINKS BETWEEN SOCIAL MOTIVATIONAL ENGAGEMENTS, BRAND COMMUNITY COMMITMENT AND REPURCHASE INTENTION ACROSS ONLINE BRAND COMMUNITIES. (2016). Palaima, Tomas ; Aasas, Ramunas ; Mironidze, Lasha .
    In: Organizations and Markets in Emerging Economies.
    RePEc:vul:omefvu:v:7:y:2016:i:2:id:206.

    Full description at Econpapers || Download paper

20. Branding in the digital era: new directions for research on customer-based brand equity. (2016). Swaminathan, Vanitha.
    In: AMS Review.
    RePEc:spr:amsrev:v:6:y:2016:i:1:d:10.1007_s13162-016-0077-0.

    Full description at Econpapers || Download paper

21. The Brand Personality of Nonprofit Organizations and the Influence of Monetary Incentives. (2016). Clement, Michel ; Becker, Jan U ; Shehu, Edlira ; Langmaack, Ann-Christin.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:138:y:2016:i:3:d:10.1007_s10551-015-2595-3.

    Full description at Econpapers || Download paper

22. Attribute-based design perceptions and consumer-brand relationship: Role of user expertise. (2016). Mishra, Abhishek.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:69:y:2016:i:12:p:5983-5992.

    Full description at Econpapers || Download paper

23. Determinants of consumers response to pay-what-you-want pricing strategy on the Internet. (2016). Kukar-Kinney, Monika ; Monroe, Kent B ; Weisstein, Fei L.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:69:y:2016:i:10:p:4313-4320.

    Full description at Econpapers || Download paper

24. An integrated framework for design perception and brand equity. (2015). Dash, Satyabhushan ; Malhotra, Naresh ; Mishra, Abhishek.
    In: Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK.
    RePEc:spr:binfse:v:5:y:2015:i:1:p:28-44.

    Full description at Econpapers || Download paper

25. An integrated framework for design perception and brand equity. (2015). Dash, Satyabhushan ; Malhotra, Naresh K ; Mishra, Abhishek.
    In: AMS Review.
    RePEc:spr:amsrev:v:5:y:2015:i:1:d:10.1007_s13162-015-0063-y.

    Full description at Econpapers || Download paper

26. Young Consumers and their Brand Love. (2015). Riivits-Arkonsuo, Iivi ; Leppiman, Anu.
    In: International Journal of Business and Social Research.
    RePEc:mir:mirbus:v:5:y:2015:i:10:p:33-44.

    Full description at Econpapers || Download paper

27. The Impact of Corporate Volunteering on CSR Image: A Consumer Perspective. (2015). Quester, Pascale ; Conduit, Jodie ; Johnson, Claire ; Plewa, Carolin.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:127:y:2015:i:3:p:643-659.

    Full description at Econpapers || Download paper

28. Motivational Duality in Online Consumer Behaviour: Website Usability and Flow State as Moderating Factors. (2015). PORCU, LUCIA ; CRESPO-ALMENDROS, ESMERALDA ; del Barrio-Garcia, Salvador ; Alcantara-Pilar, Juan Miguel.
    In: International Journal of Business and Economics.
    RePEc:ijb:journl:v:14:y:2015:i:1:p:79-104.

    Full description at Econpapers || Download paper

29. An Empirical Investigation on the Effect of Brand Loyalty. (2015). Jalees, Tariq ; Shahid, Nimra ; Tariq, Huma.
    In: Journal of Management Sciences.
    RePEc:gei:journl:v:2:y:2015:i:1:p:166-184.

    Full description at Econpapers || Download paper

30. Assessing the value of real-life brands in Virtual Worlds. (2015). Barnes, Stuart J ; Hartley, Nicole ; Mattsson, Jan.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:92:y:2015:i:c:p:12-24.

    Full description at Econpapers || Download paper

31. Foreign tourists intentions in visiting leisure farms. (2015). Wu, Chih-Wen.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:68:y:2015:i:4:p:757-762.

    Full description at Econpapers || Download paper

32. Innovative brand experiences influence on brand equity and brand satisfaction. (2015). Hsin, YI.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:68:y:2015:i:11:p:2254-2259.

    Full description at Econpapers || Download paper

33. Achieving tourist loyalty through destination personality, satisfaction, and identification. (2015). Oghazi, Pejvak ; Hultman, Magnus ; Beheshti, Hooshang M ; Skarmeas, Dionysis.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:68:y:2015:i:11:p:2227-2231.

    Full description at Econpapers || Download paper

34. Experiential Marketing: An Efficient Tool to Leverage Marketing Communication Impact on Consumer Behaviou. (2015). Ciobotar, Narcisa ; Kailani, Camelia.
    In: International Conference on Marketing and Business Development Journal.
    RePEc:aes:icmbdj:v:1:y:2015:i:1:p:281-287.

    Full description at Econpapers || Download paper

35. Consumer Journey from First Experience to Brand Evangelism. (2014). Kaljund, Kristel ; Riivits-Arkonsuo, Iivi ; Leppiman, Anu.
    In: Research in Economics and Business: Central and Eastern Europe.
    RePEc:ttu:rebcee:52.

    Full description at Econpapers || Download paper

36. Brand competency as a market segmentation method for brand R&D in the Asian luxury market. (2014). Shin, Matthew ; Lee, Jiwon ; Kang, Inwon.
    In: Service Business.
    RePEc:spr:svcbiz:v:8:y:2014:i:1:p:113-133.

    Full description at Econpapers || Download paper

37. Customer experiences as drivers of customer satisfaction. (2014). Pozza, Ilaria Dalla.
    In: Working Papers.
    RePEc:ipg:wpaper:2014-416.

    Full description at Econpapers || Download paper

38. Quality in marketing process and networking value co-creation: some evidences in hospitality industry. (2014). della Corte, Valentina ; Ditaranto, Enrico .
    In: MERCATI & COMPETITIVIT?.
    RePEc:fan:mcmcmc:v:html10.3280/mc2014-002004.

    Full description at Econpapers || Download paper

39. La brand experience nelle strategie commerciali delle imprese vitivinicole. (2014). Scorrano, Paola ; Fait, Monica ; Iazzi, Antonio.
    In: ECONOMIA E DIRITTO DEL TERZIARIO.
    RePEc:fan:ededed:v:html10.3280/ed2014-002005.

    Full description at Econpapers || Download paper

40. Intended brand associations: Do they really drive consumer response?. (2014). von Wallpach, Sylvia ; Koll, Oliver.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:67:y:2014:i:7:p:1501-1507.

    Full description at Econpapers || Download paper

41. The moderating effect of individual level collectivist values on brand loyalty. (2014). Newman, Alexander ; Liu, Martin ; Thompson, Frauke Mattison.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:67:y:2014:i:11:p:2437-2446.

    Full description at Econpapers || Download paper

42. Corporate heritage identity management and the multi-modal implementation of a corporate heritage identity. (2014). Burghausen, Mario ; Balmer, John M. T., .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:67:y:2014:i:11:p:2311-2323.

    Full description at Econpapers || Download paper

43. Designing corporate brand experience in an online context: A qualitative insight. (2014). Hamzah, Zalfa Laili ; Syed Alwi, Sharifah Faridah, ; Othman, Md Nor.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:67:y:2014:i:11:p:2299-2310.

    Full description at Econpapers || Download paper

44. Experiential product attributes and preferences for new products: The role of processing fluency. (2014). ZHANG, SHI ; Brakus, Joko J. ; Schmitt, Bernd H..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:67:y:2014:i:11:p:2291-2298.

    Full description at Econpapers || Download paper

45. The effect of digital signage on shoppers behavior: The role of the evoked experience. (2014). Gupta, Suraksha ; Brakus, Joko J. ; Alamanos, Eleftherios ; Dennis, Charles.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:67:y:2014:i:11:p:2250-2257.

    Full description at Econpapers || Download paper

46. Destination brand experience and visitor behavior: Testing a scale in the tourism context. (2014). Barnes, Stuart J. ; Mattsson, Jan ; Sorensen, Flemming.
    In: Annals of Tourism Research.
    RePEc:eee:anture:v:48:y:2014:i:c:p:121-139.

    Full description at Econpapers || Download paper

47. Formation of Brand Evidence in Retail Banks. (2013). Chen, Hsin-Fu ; Tsan, Chiachi .
    In: Diversity, Technology, and Innovation for Operational Competitiveness: Proceedings of the 2013 International Conference on Technology Innovation and Industrial Management.
    RePEc:tkp:tiim13:s2_1-18.

    Full description at Econpapers || Download paper

48. BRAND EXPERIENCE – HOW IT RELATES TO BRAND PERSONALITY, CONSUMER SATISFACTION AND CONSUMER LOYALTY. AN EMPIRICAL ANALYSIS OF THE ADIDAS BRAND.. (2013). Cleff, Thomas ; Dorr, Silvia ; Walter, Nadine ; Vicknair, Andrew .
    In: Interdisciplinary Management Research.
    RePEc:osi:journl:v:9:y:2013:p:731-754.

    Full description at Econpapers || Download paper

49. Multi-sensory sculpting (MSS): Eliciting embodied brand knowledge via multi-sensory metaphors. (2013). von Wallpach, Sylvia ; Kreuzer, Maria.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:66:y:2013:i:9:p:1325-1331.

    Full description at Econpapers || Download paper

50. Willingness-to-punish the corporate brand for corporate social irresponsibility. (2013). Sweetin, Vernon H. ; Knowles, Lynette L. ; McQueen, Kand S. ; Summey, John H..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:66:y:2013:i:10:p:1822-1830.

    Full description at Econpapers || Download paper

51. Don’t Call Me “Brand Loyal”: The Role of Market Metacognition on Market-Related Labeling Effectiveness. (2013). Cadario, Romain ; Bourjot-Deparis, Julien ; de Kerviler, Gwarlann Caffier .
    In: Economics Papers from University Paris Dauphine.
    RePEc:dau:papers:123456789/13069.

    Full description at Econpapers || Download paper

52. Analyzing Museum Visitor Experiences and Post Experience Dimensions Using SEM. (2012). Dirsehan, Takn.
    In: Bogazici Journal, Review of Social, Economic and Administrative Studies.
    RePEc:boz:journl:v:26:y:2012:i:1:p:103-125.

    Full description at Econpapers || Download paper

53. Towards an Integrated Approach for Place Brand Management. (2011). Zenker, Sebastian ; Braun, Erik.
    In: ERSA conference papers.
    RePEc:wiw:wiwrsa:ersa10p181.

    Full description at Econpapers || Download paper

54. How does perceived firm innovativeness affect the consumer?. (2011). Kunz, Werner ; Schmitt, Bernd ; Meyer, Anton.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:64:y:2011:i:8:p:816-822.

    Full description at Econpapers || Download paper

55. The impact of brand personality and sales promotions on brand equity. (2011). Valette-Florence, Pierre ; Guizani, Haythem ; Merunka, Dwight.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:64:y:2011:i:1:p:24-28.

    Full description at Econpapers || Download paper

56. Antecedents of emotional attachment to brands. (2011). Nguyen, Hieu P. ; Grisaffe, Douglas B..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:64:y:2011:i:10:p:1052-1059.

    Full description at Econpapers || Download paper

57. Fostering international brand loyalty through committed and attached relationships. (2011). Tsai, Shu-Pei.
    In: International Business Review.
    RePEc:eee:iburev:v:20:y:2011:i:5:p:521-534.

    Full description at Econpapers || Download paper

58. The impact of sales encounters on brand loyalty. (2010). Tomczak, Torsten ; Brexendorf, Tim Oliver ; Muhlmeier, Silke ; Eisend, Martin.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:63:y:2010:i:11:p:1148-1155.

    Full description at Econpapers || Download paper

59. Too much cocited documents. This list is not complete

Report date: 2025-10-05 16:58:35 || Missing content? Let us know