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S€“O€“R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing. (2024). Abid, Muhammad Farrukh ; Ahmad, Farooq ; Shamim, Amjad.
In: Journal of Retailing and Consumer Services.
RePEc:eee:joreco:v:77:y:2024:i:c:s096969892300423x.

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  1. Why stay loyal? Exploring the role of consumption values, satisfaction, and alternative attractiveness in buy now pay later services. (2025). Rai, Alok Kumar ; Raj, Vijay Amrit.
    In: Journal of Financial Services Marketing.
    RePEc:pal:jofsma:v:30:y:2025:i:2:d:10.1057_s41264-025-00305-y.

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  2. A method for exploring consumer satisfaction factors using online reviews: A study on anti-cold drugs. (2024). Huang, Zhe ; Zhao, Xiangqi.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924001917.

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  4. Customer experience orientation: Conceptual model, propositions, and research directions. (2024). Arkadan, Farah ; MacDonald, Emma K ; Wilson, Hugh N.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:52:y:2024:i:6:d:10.1007_s11747-024-01031-y.

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  5. Steering the path to safer food: The role of transformational leadership in food services to combat against foodborne illness. (2024). Ahmad, Naveed ; Arshad, Muhammad Zulqarnain ; Jiang, Mingdi ; Liu, Congying.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002546.

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  6. Employee motivations in shaping customer value co-creation attitude and behavior: Job position as a moderator. (2024). Amin, Muhammad ; Khan, Imran ; Ting, Ding Hooi ; Shamim, Amjad ; Abbasi, Amir Zaib ; Jan, Amin.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001152.

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  7. S€“O€“R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing. (2024). Abid, Muhammad Farrukh ; Ahmad, Farooq ; Shamim, Amjad.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:77:y:2024:i:c:s096969892300423x.

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  8. Customer journey partitioning: A customer-centric conceptualization beyond stages and touchpoints. (2024). Becker, Larissa ; Reitsamer, Bernd F.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:181:y:2024:i:c:s0148296324002492.

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  9. How Do E-Brand Experience and In-Store Experience Influence the Brand Loyalty of Novel Coffee Brands in China? Exploring the Roles of Customer Satisfaction and Self–Brand Congruity. (2023). Pu, Yibei ; Zhu, Yaodong ; Zaidin, Norzaidahwati.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:2:p:1096-:d:1027523.

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  10. Pull and Push Drivers of Giant-Wave Spectators in Nazaré, Portugal: A Cultural Ecosystem Services Assessment Based on Geo-Tagged Photos. (2023). Azevedo, Antonio.
    In: Land.
    RePEc:gam:jlands:v:12:y:2023:i:2:p:360-:d:1049612.

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  11. Synthesizing the customer experience concept: A multimodularity approach. (2023). Marvi, Reza ; Foroudi, Pantea ; Zha, Dongmei.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:167:y:2023:i:c:s0148296323005441.

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  12. Information search behavior at the post-purchase stage of the customer journey. (2022). Gonalves, Renata ; Ferreira, Maura ; Pizzutti, Cristiane.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:50:y:2022:i:5:d:10.1007_s11747-022-00864-9.

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  13. Marketing research on Mobile apps: past, present and future. (2022). Harrigan, Paul ; Michaelidou, Nina ; Pourazad, Naser ; Stocchi, Lara ; Tanusondjaja, Arry.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:50:y:2022:i:2:d:10.1007_s11747-021-00815-w.

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  14. Exploring customers’ likeliness to use e-service touchpoints in brick and mortar retail. (2022). Niemann, Marco ; Becker, Jorg ; Betzing, Jan H ; Barann, Benjamin ; Hoffmeister, Benedikt.
    In: Electronic Markets.
    RePEc:spr:elmark:v:32:y:2022:i:2:d:10.1007_s12525-020-00445-0.

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  15. The role of transactionality of mobile branded apps in brand experience and its impact on loyalty. (2022). Rabeson, Landisoa ; Plotkina, Daria.
    In: Journal of Brand Management.
    RePEc:pal:jobman:v:29:y:2022:i:5:d:10.1057_s41262-022-00288-4.

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  16. Technologies, expériences, services et au-delà ! Plaidoyer pour développer la recherche sur les technologies, les expériences et les services. (2022). Lancelot-Miltgen, Caroline ; Hammedi, Wafa ; Poncin, Ingrid.
    In: Post-Print.
    RePEc:hal:journl:hal-03818050.

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  17. Linking Fintech Payment Services and Customer Loyalty Intention in the Hospitality Industry: The Mediating Role of Customer Experience and Attitude. (2022). al Karim, Rashed ; Lepee, Nusrat Jahan ; Kabir, Mohammad Rokibul ; Matin, Mohammad Abdul ; Rabiul, Md Karim ; Sobhani, Farid Ahammad.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:24:p:16481-:d:998315.

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  18. Designing the Tourist Journey for the Advancement of Sustainable Tourist Practices. (2022). Riskos, Kyriakos ; Kotzaivazoglou, Iordanis ; Fragidis, Garyfallos.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:15:p:9778-:d:883107.

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  19. Alexa, whats on my shopping list? Transforming customer experience with digital voice assistants. (2022). Cham, Tat-Huei ; Raman, Ramakrishnan ; Ooi, Keng-Boon ; Tan, Garry Wei-Han ; Aw, Eugene Cheng-Xi.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:180:y:2022:i:c:s0040162522002335.

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  20. The interplaying factors of the robotic tourism experience: The customer journeys touchpoints, context, and qualities. (2022). Klaus, Phil ; Manthiou, Aikaterini.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:177:y:2022:i:c:s0040162522000841.

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  21. What drives retailer loyalty? A meta-analysis of the role of cognitive, affective, and social factors across five decades. (2022). Liu-Thompkins, Yuping ; Zal, Saeed ; Khoshghadam, Leila ; Shoushtari, Arjang Attar.
    In: Journal of Retailing.
    RePEc:eee:jouret:v:98:y:2022:i:1:p:92-110.

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  22. The harmonious role of channel integration and logistics service in Omnichannel retailing: The case of IKEA. (2022). Hsu, Ping-Yu ; Prassida, Grandys Frieska.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001230.

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  23. Understanding the impact of online customers€™ shopping experience on online impulsive buying: A study on two leading E-commerce platforms. (2022). Sufyan, Muhammad ; Gulfraz, Muhammad Bilal ; Mustak, Mekhail ; Salminen, Joni ; Srivastava, Deepak Kumar.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922000935.

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  24. From customer experience to human experience: Uses of systematized and non-systematized knowledge. (2022). Rosengren, Sara ; Roggeveen, Anne L.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:67:y:2022:i:c:s0969698922000601.

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  25. Value co-creation and employee service behaviours: The moderating role of trust in employee - hotel relationship. (2022). Boadi, Victoria Atuobuah ; Hinson, Robert Ebo ; Bosompem, Josephine ; Antwi, Collins Opoku ; He, Zheng.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:66:y:2022:i:c:s0969698921004641.

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  26. €œDo not impose on others what you desire.€ Research on the influence of service Personnels interactive orientation on customer comfort. (2022). Ma, Qin-Hai ; Li, Mengyi.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921004537.

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  27. Examining consumer experience in using m-banking apps: A study of its antecedents and outcomes. (2022). Hasan, Uzma ; Malik, Shehla ; Shahid, Shadma ; Ul, Jamid.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921004367.

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  28. The customer retail app experience: Implications for customer loyalty. (2022). Molinillo, Sebastian ; Aguilar-Illescas, Roco ; Anaya-Snchez, Rafael ; Carvajal-Trujillo, Elena.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921004082.

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  29. Cant touch this? Conceptualizing the customer touchpoint in the context of omni-channel retailing. (2022). Heuchert, Markus ; Becker, Jrg ; Barann, Benjamin ; Hermann, Andreas.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:65:y:2022:i:c:s0969698920312777.

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  30. Challenging the integration imperative: A customer perspective on omnichannel journeys. (2022). Yrjl, Mika ; Becker, Larissa ; Gasparin, Isadora ; Jaakkola, Elina ; Panina, Ekaterina ; Pizzutti, Cristiane.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003957.

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  31. The social significance of AI in retail on customer experience and shopping practices. (2022). Moore, Simon ; Bulmer, Sandy ; Elms, Jonathan.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003210.

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  32. Shopping mall retailing: A bibliometric analysis and systematic assessment of Chebats contributions. (2022). Krey, Nina ; Picot-Coupey, Karine ; Cliquet, Grard.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s096969892100268x.

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  33. Lifestyle of the rich and famous: Exploring the ultra-high net-worth individuals’ customer experience (UHCX). (2022). , Philipp ; Mostafa, Nawal Ahmed ; Tarquini-Poli, Annalisa.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:147:y:2022:i:c:p:49-58.

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  34. Toward a luxury restaurant renewal: Antecedents and consequences of digitalized gastronomy experiences. (2022). Damperat, Maud ; el Euch, Mariem ; Salvador, Marielle ; Jeannot, Florence ; Jongmans, Eline.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:146:y:2022:i:c:p:518-539.

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  35. The power of emotions: Leveraging user generated content for customer experience management. (2022). Jackson, Thomas W ; Elayan, Suzanne ; Sykora, Martin ; Hodgkinson, Ian R ; West, Andrew.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:144:y:2022:i:c:p:997-1006.

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  36. The thirty-year evolution of customer-to-customer interaction research: a systematic literature review and research implications. (2021). Nguyen, Nguyen Bac ; Rosmaninho, Joo Carlos.
    In: Service Business.
    RePEc:spr:svcbiz:v:15:y:2021:i:3:d:10.1007_s11628-021-00446-9.

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  37. What Affects Usage Satisfaction in Mobile Payments? Modelling User Generated Content to Develop the “Digital Service Usage Satisfaction Model”. (2021). Kar, Arpan Kumar.
    In: Information Systems Frontiers.
    RePEc:spr:infosf:v:23:y:2021:i:5:d:10.1007_s10796-020-10045-0.

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  38. Modelling the Service Experience Encounters Using User-Generated Content: A Text Mining Approach. (2021). Ilavarasan, Vigneswara P ; Kumar, Sunil ; Kar, Arpan Kumar.
    In: Global Journal of Flexible Systems Management.
    RePEc:spr:gjofsm:v:22:y:2021:i:4:d:10.1007_s40171-021-00279-5.

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  39. The new frontier of consumer experiences: escape through pain. (2021). Cova, Bernard.
    In: AMS Review.
    RePEc:spr:amsrev:v:11:y:2021:i:1:d:10.1007_s13162-020-00175-8.

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  40. Commitment Ladder in the Relationship between Service Providers and Customers as Added Value in Sustainable Services Development. (2021). Ostrowski, Sawomir.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:9:p:5079-:d:547471.

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  41. Users’ Evaluation of a New Web Browser Payment Interface for Facilitating the Use of Multiple Payment Systems. (2021). Tounekti, Oussama ; Ruiz-Martinez, Antonio ; Skarmeta-Gomez, Antonio F.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:9:p:4711-:d:541648.

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  42. Omnichannel Customer Experience and Management: An Integrative Review and Research Agenda. (2021). Herskovic, Valeria ; Gonzalez-Lopez, Fernanda ; Gerea, Carmen.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:5:p:2824-:d:511292.

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  43. Do myriad e-channels always create value for customers? A dynamic analysis of the perceived value of a digital information product during the usage phase. (2021). Mencarelli, Rmi ; Lombart, Cindy ; Rivire, Arnaud.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s096969892100240x.

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  44. Antecedents and consequences of customer flexibility: Establishing the link to firm competitive advantage. (2021). Ghomi, Vahid ; Shokoohyar, Sina ; Esfahani, Mina Ghofrani ; Parast, Mahour ; Gligor, David.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001752.

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  45. How does shopping duration evolve and influence buying behavior? The role of marketing and shopping environment. (2021). Li, XI ; Dahana, Wirawan Dony ; Ye, Qiongwei ; Peng, Luluo ; Zhou, Jiaying.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001739.

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  46. How do firms handle variability in customer experience? A dynamic approach to better understanding customer retention. (2021). Gao, Lily ; Cambra-Fierro, Jess ; Melero-Polo, Igucel ; Trifu, Andreea.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001442.

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  47. Determinants of holistic passenger experience in public transportation: Scale development and validation. (2021). Ittamalla, Rajesh ; Srinivas, Daruri Venkata.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001302.

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  48. A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing. (2021). Tueanrat, Yanika ; Papagiannidis, Savvas ; Alamanos, Eleftherios.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001168.

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  49. How customer experience incongruence affects omnichannel customer retention: The moderating role of channel characteristics. (2021). Jia, Xingping ; Li, Wenqian ; Gao, Wei ; Fan, Hua.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000539.

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  50. Building consumer loyalty through e-shopping experiences: The mediating role of emotions. (2021). Cachero-Martnez, Silvia ; Vzquez-Casielles, Rodolfo.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000473.

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  51. Digital Health Experience: A Regulatory Focus Perspective. (2021). Kocher, Soren ; Alkire, Linda ; Lee, Kyung Won ; Williams, Jerome D ; Kandampully, Jay ; O'Connor, Genevieve E ; Myrden, Susan.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:56:y:2021:i:c:p:121-136.

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  52. Fantasy sports and beyond: Complementary digital experiences (CDXs) as innovations for enhancing fan experience. (2021). Yuksel, Mujde ; Milne, George R ; Smith, Andrew N.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:134:y:2021:i:c:p:143-155.

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  53. Going on a journey: A review of the customer journey literature. (2021). Tueanrat, Yanika ; Papagiannidis, Savvas ; Alamanos, Eleftherios.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:125:y:2021:i:c:p:336-353.

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  54. The power of social influence and customer–firm interactions in predicting non-transactional behaviors, immediate customer profitability, and long-term customer value. (2021). Gao, Lily ; Cambra-Fierro, Jesus ; Melero-Polo, Iguacel.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:125:y:2021:i:c:p:103-119.

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  55. Designing conceptual articles: four approaches. (2020). Jaakkola, Elina.
    In: AMS Review.
    RePEc:spr:amsrev:v:10:y:2020:i:1:d:10.1007_s13162-020-00161-0.

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  56. Exploring consumers€™ subjective shopping experiences in directly operated luxury brand stores. (2020). Taishoff, Marika ; Mhlbacher, Hans ; Kauppinen-Risnen, Hannele.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:57:y:2020:i:c:s0969698920312595.

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  57. Applying the multisensory sculpture technique to explore the role of brand usage on multisensory brand experiences. (2020). Castillo-Villar, Fernando Rey ; Villasante-Arellano, Ana Josefina.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:57:y:2020:i:c:s096969891931567x.

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  58. Virtual and augmented reality: Advancing research in consumer marketing. (2020). Wedel, Michel ; Zhang, Jie ; Bigne, Enrique.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:37:y:2020:i:3:p:443-465.

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  59. What Affects Usage Satisfaction in Mobile Payments? Modelling User Generated Content to Develop the “Digital Service Usage Satisfaction Model”. (). Kar, Arpan Kumar.
    In: Information Systems Frontiers.
    RePEc:spr:infosf:v::y::i::d:10.1007_s10796-020-10045-0.

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