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Antecedents and consequences of customer flexibility: Establishing the link to firm competitive advantage. (2021). Ghomi, Vahid ; Shokoohyar, Sina ; Esfahani, Mina Ghofrani ; Parast, Mahour ; Gligor, David.
In: Journal of Retailing and Consumer Services.
RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001752.

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  1. Why and when firms respond accommodatively to the product-harm crisis: An institutional perspective. (2022). Ouyang, Zhe ; Liu, Yang ; He, Mujia.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001369.

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