1. Whose call to recall: Institutional pressure, technological capability and product-harm crisis response strategy. (2025). Chen, Jiumei ; Liu, Yang ; Peng, Zuying ; Cheng, Peng.
   In: Technological Forecasting and Social Change.
   RePEc:eee:tefoso:v:213:y:2025:i:c:s0040162525000630.

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2. Temporal buffering: Exploring how temporal distance affects consumers€™ reactions to product recalls. (2025). Shao, Qianwen ; Li, Yi-Na ; Liu, Yang ; Tian, Jingjing ; Wei, Jiuchang.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698925000311.

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3. The strength of stance: The impact of brand activism on resistance to negative information, purchasing, and premium paying intents across different types of failures. (2025). Curina, Ilaria ; Francioni, Barbara ; Cioppi, Marco ; de Cicco, Roberta.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003989.

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4. The power of CEO growing up in poverty: Enabling better corporate environmental, social, and governance (ESG) performance. (2024). Liu, Yang ; Zhang, Han.
   In: Corporate Social Responsibility and Environmental Management.
   RePEc:wly:corsem:v:31:y:2024:i:3:p:1610-1633.

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5. Seeking stability or change? Retailers€™ organizational legitimacy, strategic orientation and cross-channel integration. (2024). Jiang, Xiuling ; Qian, Liping ; Cai, Jingang ; Xue, Jiaqi.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924002054.

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6. Retail management policy through firefly algorithm under uncertainty using Dempster-Shafer theory for production firm. (2024). Barman, Tuli ; Pareek, Sarla ; Sohani, Sahar ; Sarkar, Biswajit ; Gunasekaran, Angappa.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924000560.

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7. CEO foreign experience and corporate environmental, social, and governance (ESG) performance. (2024). Liu, Yang ; Zhang, Han.
   In: Business Strategy and the Environment.
   RePEc:bla:bstrat:v:33:y:2024:i:4:p:3331-3355.

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1. Whose call to recall: Institutional pressure, technological capability and product-harm crisis response strategy. (2025). Chen, Jiumei ; Liu, Yang ; Peng, Zuying ; Cheng, Peng.
   In: Technological Forecasting and Social Change.
   RePEc:eee:tefoso:v:213:y:2025:i:c:s0040162525000630.

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2. Product recall effectiveness and consumers’ participation in corrective actions. (2024). Mafael, Alexander ; Hock, Stefan J ; Raithel, Sascha.
   In: Journal of the Academy of Marketing Science.
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3. Machine Learning for Predicting Corporate Violations: How Do CEO Characteristics Matter?. (2024). Liu, Feng ; Sun, Ruijie ; Wang, Rongping ; Luo, Jing.
   In: Journal of Business Ethics.
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4. Potential alliance partners reactions to focal firm misconduct: Incongruence across capability and character reputation. (2024). Liu, YI ; Shi, Lulu.
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5. €˜Do not be Deteriorated by service failures, Learn from them and start managing it€™: Conditions and mechanisms for managing online service failures. (2024). Sreejesh, S ; Manu, C.
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6. Implementing multi-attribute utility theory in service recovery: An operational management perspective on online retailing. (2024). Xiu, Yifan ; Song, Yan ; Zhou, Liping ; Wang, Jingyuan.
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7. Accentuate the positive? Strategic negativity amid the hazard of high expectations. (2024). Parker, Owen N ; Short, Cole E ; Titus, Varkey K ; Gong, KE ; Nahm, Peter Inho.
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8. Organizational hubris: Its antecedents and consequences for stakeholder relationships. (2024). Gamache, Daniel L ; Curran, Kevin ; Pfarrer, Michael D.
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9. Corporate social responsibility misconduct and formation of board interlocks. (2023). Wang, Yujie ; Xiang, YI ; Yao, Daifei ; Tsang, Albert.
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11. Firms responses to environmental misconduct accusations under the condition of contested practice complexity: Evidence from the palm oil production industry. (2023). Meschi, Pierrexavier ; Comyns, Breeda ; Norheimhansen, Anne.
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14. Crowd-based accountability: examining how social media commentary reconfigures organizational accountability. (2022). Orlikowski, Wanda J ; Scott, Susan V ; Karunakaran, Arvind.
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16. Why and when firms respond accommodatively to the product-harm crisis: An institutional perspective. (2022). Ouyang, Zhe ; Liu, Yang ; He, Mujia.
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17. The golden mean: Research on the mechanism of customer participation in employee service innovation. (2022). Han, Shenghao ; Zhang, Jieqiong ; Liu, Dewen.
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18. Assessing co-creation based competitive advantage through consumers€™ need for differentiation. (2022). Devi, Rita ; Gupta, Mahesh C ; Sahi, Gurjeet Kaur ; Cheng, T. C. E., .
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19. Value co-creation and employee service behaviours: The moderating role of trust in employee - hotel relationship. (2022). Boadi, Victoria Atuobuah ; Hinson, Robert Ebo ; Bosompem, Josephine ; Antwi, Collins Opoku ; He, Zheng.
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23. Self-diminishing effects of awe on consumer forgiveness in service encounters. (2021). Yang, Yan ; Hu, Jing.
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24. Employee Motivation to Co-Create Value (EMCCV): Construction and Validation of Scale. (2021). Ghazali, Zulkipli ; Amin, Muhammad ; Khan, Imran ; Shamim, Amjad.
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25. How trust mediate the effects of perceived justice on loyalty: A study in the context of automotive recall in China. (2021). Ouyang, Zhe ; Liu, Yang ; Cheng, Peng.
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26. How managerial responses to online reviews affect customer satisfaction: An empirical study based on additional reviews. (2020). Zhao, Yan ; Lin, Xiaolin ; Feng, Xiangnan ; Wen, Lingling.
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