create a website

Employee Motivation to Co-Create Value (EMCCV): Construction and Validation of Scale. (2021). Ghazali, Zulkipli ; Amin, Muhammad ; Khan, Imran ; Shamim, Amjad.
In: Journal of Retailing and Consumer Services.
RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920313424.

Full description at Econpapers || Download paper

Cited: 6

Citations received by this document

Cites: 107

References cited by this document

Cocites: 22

Documents which have cited the same bibliography

Coauthors: 0

Authors who have wrote about the same topic

Citations

Citations received by this document

  1. Hybrid evaluation approach for the overall impression development through the sustainability concepts and strategy of competition. (2024). Huang, Yungchuan ; Liu, Chihhsing.
    In: Sustainable Development.
    RePEc:wly:sustdv:v:32:y:2024:i:3:p:2268-2281.

    Full description at Econpapers || Download paper

  2. Steering the path to safer food: The role of transformational leadership in food services to combat against foodborne illness. (2024). Ahmad, Naveed ; Arshad, Muhammad Zulqarnain ; Jiang, Mingdi ; Liu, Congying.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002546.

    Full description at Econpapers || Download paper

  3. Employee motivations in shaping customer value co-creation attitude and behavior: Job position as a moderator. (2024). Amin, Muhammad ; Khan, Imran ; Ting, Ding Hooi ; Shamim, Amjad ; Abbasi, Amir Zaib ; Jan, Amin.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001152.

    Full description at Econpapers || Download paper

  4. S€“O€“R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing. (2024). Abid, Muhammad Farrukh ; Ahmad, Farooq ; Shamim, Amjad.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:77:y:2024:i:c:s096969892300423x.

    Full description at Econpapers || Download paper

  5. Value co-creation and employee service behaviours: The moderating role of trust in employee - hotel relationship. (2022). Boadi, Victoria Atuobuah ; Hinson, Robert Ebo ; Bosompem, Josephine ; Antwi, Collins Opoku ; He, Zheng.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:66:y:2022:i:c:s0969698921004641.

    Full description at Econpapers || Download paper

  6. Antecedents and consequences of customer flexibility: Establishing the link to firm competitive advantage. (2021). Ghomi, Vahid ; Shokoohyar, Sina ; Esfahani, Mina Ghofrani ; Parast, Mahour ; Gligor, David.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001752.

    Full description at Econpapers || Download paper

References

References cited by this document

  1. Ahn, J. ; Lee, C.K. ; Back, K.J. ; Schmitt, A. Brand experiential value for creating integrated resort customers' co-creation behavior. 2019 Int. J. Hosp. Mangt.. 81 104-112
    Paper not yet in RePEc: Add citation now
  2. Åkesson, M. ; Skålén, P. Towards a service-dominant professional identity: an organisational socialisation perspective. 2011 J. Serv. Mangt.. 22 23-38
    Paper not yet in RePEc: Add citation now
  3. Amin, M. ; Ghazali, Z.B. ; Hassan, R. A Conceptual Model:Fontline employees behavioral engagement in value co-creation. 2020 Hum. Soc. Sci. Rev.. 8 474-481
    Paper not yet in RePEc: Add citation now
  4. Anderson, J.C. ; Gerbing, D.W. Structural equation modeling in practice: a review and recommended two-step approach. 1988 Psych. Bult.. 103 411-423
    Paper not yet in RePEc: Add citation now
  5. Anh, P.N.T. ; Thuy, P.N. The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. 2017 Serv. Bus.. 11 253-277

  6. Anitha, J. Determinants of employee engagement and their impact on employee performance. 2014 Int. J. Prod. Perf. Mangt.. 63 308-323
    Paper not yet in RePEc: Add citation now
  7. Ashforth, B.E. ; Mael, F. Social identity theory and the organization. 1989 Acad. Mangt. Rev.. 14 20-39
    Paper not yet in RePEc: Add citation now
  8. Aslan, A. Identity work as an event: dwelling in the street. 2017 J. Mangt. Inq.. 26 62-75
    Paper not yet in RePEc: Add citation now
  9. Auh, S. ; Bell, S.J. ; McLeod, C.S. ; Shih, E. Co-production and customer loyalty in financial services. 2007 J. retail.. 83 359-370
    Paper not yet in RePEc: Add citation now
  10. Bagherzadeh, R. ; Rawal, M. ; Wei, S. ; Torres, J.L.S. The journey from customer participation in service failure to co-creation in service recovery. 2020 J. Retailing Consum. Serv.. 54 1-10

  11. Bagozzi, R.P. Evaluating Structural Equation Models with Unobservable Variables and Measurement Error: a Comment. 1981 SAGE Pub:
    Paper not yet in RePEc: Add citation now
  12. Bagozzi, R.P. ; Dholakia, U. Goal setting and goal striving in consumer behavior. 1999 J. Market.. 63 19-32
    Paper not yet in RePEc: Add citation now
  13. Bassano, C. ; Piciocchi, P. ; Pietronudo, M.C. Managing value co-creation in consumer service systems within smart retail settings. 2018 J. Retailing Consum. Serv.. 45 190-197

  14. Baumann, J. ; Le Meunier-FitzHugh, K. Making value co-creation a reality–exploring the co-creative value processes in customer–salesperson interaction. 2015 J. Market. Mangt.. 31 289-316
    Paper not yet in RePEc: Add citation now
  15. Bilgihan, A. ; Nejad, M.G. ; Zhang, T.C. ; Kandampully, J. Motivations for customer engagement in online co-innovation communities (OCCs). 2015 J. Hosp. Tour. Tech.. 6 311-328
    Paper not yet in RePEc: Add citation now
  16. Bitner, M.J. Evaluating service encounters: the effects of physical surroundings and employee responses. 1990 J. Market.. 54 69-82
    Paper not yet in RePEc: Add citation now
  17. Blair, J. ; Presser, S. An experimental comparison of alternative pretest techniques: a note on preliminary findings. 1992 J. Advert. Res.. 32 RC-2
    Paper not yet in RePEc: Add citation now
  18. Bollen, K.A. ; Stine, R. Direct and indirect effects: classical and bootstrap estimates of variability. 1990 Socio. Methodol.. 20 115-140
    Paper not yet in RePEc: Add citation now
  19. Boyle, K. Autonomy and the instrumental music teacher: negotiating culture in professional practice. 2020 PRAC. 2 1-18
    Paper not yet in RePEc: Add citation now
  20. Buhalis, D. ; Sinarta, Y. Real-time co-creation and nowness service: lessons from tourism and hospitality. 2019 J. Trav. Tourism Market.. 36 563-582
    Paper not yet in RePEc: Add citation now
  21. Cadwallader, S. ; Jarvis, C.B. ; Bitner, M.J. ; Ostrom, A.L. Frontline employee motivation to participate in service innovation implementation. 2010 J. Acad. Market. Sci.. 38 219-239
    Paper not yet in RePEc: Add citation now
  22. Caridà, A. ; Edvardsson, B. ; Colurcio, M. Conceptualizing resource integration as an embedded process: matching, resourcing and valuing. 2019 Market. Theor.. 19 65-84
    Paper not yet in RePEc: Add citation now
  23. Chiang, C.F. ; Jang, S.S. An expectancy theory model for hotel employee motivation. 2008 Int. J. Hosp. Mangt.. 27 313-322
    Paper not yet in RePEc: Add citation now
  24. Chuang, S.-H. Co-creating social media agility to build strong customer-firm relationships. 2020 Ind. Market. Mangt.. 84 202-211
    Paper not yet in RePEc: Add citation now
  25. Churchill, G.A. A paradigm for developing better measures of marketing constructs. 1979 J. Market. Res.. 16 64-73
    Paper not yet in RePEc: Add citation now
  26. Cohen, J. Statistical Power Analysis for the Behavioral Sciences. 2013 Acad. Press:
    Paper not yet in RePEc: Add citation now
  27. Crosby, L.A. ; Evans, K.R. ; Cowles, D. Relationship quality in services selling: an interpersonal influence perspective. 1990 J. Market.. 54 68-81
    Paper not yet in RePEc: Add citation now
  28. DiMascio, R. ; Fatima, J. The role of identification in frontline employee decision-making. 2018 J. Retailing Consum. Serv.. 43 131-138

  29. Echeverri, P. ; Åkesson, M. Professional identity in service work: why front-line employees do what they do. 2018 J. Serv. Theory. Prac.. 28 315-335
    Paper not yet in RePEc: Add citation now
  30. Echeverri, P. ; Skålén, P. Co-creation and co-destruction: a practice-theory based study of interactive value formation. 2011 Market. Theor.. 11 351-373
    Paper not yet in RePEc: Add citation now
  31. Edvardsson, B. ; Tronvoll, B. ; Gruber, T. Expanding understanding of service exchange and value co-creation: a social construction approach. 2011 J. Acad. Market. Sci.. 39 327-339
    Paper not yet in RePEc: Add citation now
  32. Etgar, M. A descriptive model of the consumer co-production process. 2008 J. Acad. Market. Sci.. 36 97-108
    Paper not yet in RePEc: Add citation now
  33. Fedorenko, I. ; Berthon, P. Beyond the expected benefits: unpacking value co-creation in crowdsourcing business models. 2017 AMS Rev. 7 183-194

  34. Fernandes, T. ; Remelhe, P. How to engage customers in co-creation: customers' motivations for collaborative innovation. 2016 J. Strat. Market.. 24 311-326
    Paper not yet in RePEc: Add citation now
  35. Findsrud, R. ; Tronvoll, B. ; Edvardsson, B. Motivation: the missing driver for theorizing about resource integration. 2018 Market. Theor.. 18 1-27
    Paper not yet in RePEc: Add citation now
  36. Finsterwalder, J. A 360-degree view of actor engagement in service co-creation. 2018 J. Retailing Consum. Serv.. 40 276-278

  37. Finsterwalder, J. ; Kuppelwieser, V.G. Intentionality and transformative services: wellbeing co-creation and spill-over effects. 2020 J. Retailing Consum. Serv.. 52 1-10

  38. Fornell, C. ; Larcker, D.F. Evaluating structural equation models with unobservable variables and measurement error. 1981 J. Market. Res.. 18 39-50
    Paper not yet in RePEc: Add citation now
  39. Füller, J. Refining virtual co-creation from a consumer perspective. 2010 Calif. Mangt. Rev.. 52 98-122
    Paper not yet in RePEc: Add citation now
  40. Gelb, B.D. ; Rangarajan, D. Employee contributions to brand equity. 2014 Calif. Mangt Rev.. 56 95-112
    Paper not yet in RePEc: Add citation now
  41. Georgellis, Y. ; Iossa, E. ; Tabvuma, V. Crowding out intrinsic motivation in the public sector. 2011 J. Publ. Adm. Res. Theor.. 21 473-493
    Paper not yet in RePEc: Add citation now
  42. Grace, D. ; Ross, M. ; King, C. Brand fidelity: scale development and validation. 2020 J. Retailing Consum. Serv.. 52 1-12

  43. Grönroos, C. ; Voima, P. Critical service logic: making sense of value creation and co-creation. 2013 J. Acad. Market. Sci.. 41 133-150
    Paper not yet in RePEc: Add citation now
  44. Gupta, S. ; Polonsky, M. ; Lazaravic, V. Collaborative orientation to advance value co-creation in buyer–seller relationships. 2019 J. Strat. Market.. 27 191-209
    Paper not yet in RePEc: Add citation now
  45. Hair, ; Black, ; Babin, ; Anderson, ; Tatham, . 2006 Pearson Prentice Hall: Upper Saddle River, NJ
    Paper not yet in RePEc: Add citation now
  46. Hair, J. ; Black, W. ; Babin, B. ; Anderson, R. Multivariate Data Analysis: A Global Perspective. 2010 Pearson Edu. Inc:
    Paper not yet in RePEc: Add citation now
  47. Hakanen, T. Co-creating integrated solutions within business networks: the KAM team as knowledge integrator. 2014 Ind. Market. Mangt.. 43 1195-1203
    Paper not yet in RePEc: Add citation now
  48. Henseler, J. ; Wilson, B. ; Götz, O. ; Hautvast, C. Investigating the moderating role of fit on sports sponsoring and brand equity: a structural model. 2007 Int. J. Sports Market. & Spr.. 8 321-329
    Paper not yet in RePEc: Add citation now
  49. Hosseini, M., Shajari, S., Akbarabadi, M., (in press). Identifying multi-channel value co-creator groups in the banking industry. J. Retailing Consum. Serv.. 102312.
    Paper not yet in RePEc: Add citation now
  50. Hsieh, J. The effect of frontline employee Co-creation on service innovation: comparison of manufacturing and service industries. 2016 Procedia-Soc. Beh. Sci.. 224 292-300
    Paper not yet in RePEc: Add citation now
  51. Hunt, S.D. ; Sparkman, R.D. ; Wilcox, J.B. The pretest in survey research: issues and preliminary findings. 1982 J. Market. Res.. 19 269-273
    Paper not yet in RePEc: Add citation now
  52. Huselid, M.A. The impact of human resource management practices on turnover, productivity, and corporate financial performance. 1995 Acad. Manag. J.. 38 635-672
    Paper not yet in RePEc: Add citation now
  53. Itani, O.S. ; Jaramillo, F. ; Paesbrugghe, B. Between a rock and a hard place: seizing the opportunity of demanding customers by means of frontline service behaviors. 2020 J. Retailing Consum. Serv.. 53 1-10

  54. Jarvis, C.B. ; MacKenzie, S.B. ; Podsakoff, P.M. A critical review of construct indicators and measurement model misspecification in marketing and consumer research. 2003 J. Construct. Res.. 30 199-218

  55. Kaiser, H.F. ; Rice, J. Little jiffy, mark IV. 1974 Edu. Psych. Measurement.. 34 111-117
    Paper not yet in RePEc: Add citation now
  56. Kang, H.J. ; Gatling, A. ; Kim, J. The impact of supervisory support on organizational commitment, career satisfaction, and turnover intention for hospitality frontline employees. 2015 J. Hum. Resour. Hospit. Tourism. 14 68-89
    Paper not yet in RePEc: Add citation now
  57. Karlsson, J. ; Skålén, P. Exploring front-line employee contributions to service innovation. 2015 Eur. J. Market.. 49 1346-1365
    Paper not yet in RePEc: Add citation now
  58. Karpen, ; Bove, L.L. ; Lukas, B.A. ; Zyphur, M.J. Service-dominant orientation: measurement and impact on performance outcomes. 2015 J. Retailing. 91 89-108

  59. Kashif, M. ; Zarkada, A. Value co-destruction between customers and frontline employees: a social system perspective. 2015 Int. J. Bank Market.. 33 672-691
    Paper not yet in RePEc: Add citation now
  60. Kennedy, E.L. Firm motivations for shareholder Co-creation. 2019 J. Creat. Value. 5 53-67
    Paper not yet in RePEc: Add citation now
  61. Kleinaltenkamp, M. ; Brodie, R.J. ; Frow, P. ; Hughes, T. ; Peters, L.D. ; Woratschek, H. Resource integration. Market. 2012 Theory. 12 201-205
    Paper not yet in RePEc: Add citation now
  62. Kraimer, M.L. ; Seibert, S.E. ; Wayne, S.J. ; Liden, R.C. ; Bravo, J. Antecedents and outcomes of organizational support for development: the critical role of career opportunities. 2011 J. Appl. Psychol.. 96 485-500
    Paper not yet in RePEc: Add citation now
  63. Kubli, M. ; Loock, M. ; Wüstenhagen, R. The flexible prosumer: measuring the willingness to co-create distributed flexibility. 2018 Energy Pol.. 114 540-548

  64. Liewendahl, H.E. ; Heinonen, K. Frontline employees' motivation to align with value propositions. 2020 J. Bus. Ind. Market.. 35 420-436
    Paper not yet in RePEc: Add citation now
  65. Lucia-Palacios, L. ; Pérez-López, R. ; Polo-Redondo, Y. How situational circumstances modify the effects of frontline employees' competences on customer satisfaction with the store. 2020 J. Retailing Consum. Serv.. 52 -

  66. Lusch, R.F. ; Vargo, S.L. Service-dominant logic: reactions, reflections and refinements. 2006 Market. Theor.. 6 281-288
    Paper not yet in RePEc: Add citation now
  67. Lusch, R.F. ; Vargo, S.L. The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions. 2014 Routledge:
    Paper not yet in RePEc: Add citation now
  68. Luu, T.T. ; Rowley, C. ; Dinh, K.C. Enhancing the effect of frontline public employees' individual ambidexterity on customer value co-creation. 2018 J. Bus. Ind. Market.. 33 506-522
    Paper not yet in RePEc: Add citation now
  69. Ma, S. ; Gu, H. ; Wang, Y. ; Hampson, D.P. Opportunities and challenges of value co-creation. 2017 International J. Cont. Hosp. Mangt.. 29 3023-3043
    Paper not yet in RePEc: Add citation now
  70. MacCallum, R.C. ; Browne, M.W. ; Sugawara, H.M. Power analysis and determination of sample size for covariance structure modeling. 1996 Psychol. Methods. 1 130-149
    Paper not yet in RePEc: Add citation now
  71. Malhotra, N.K. ; Birks, D.F. ; Palmer, A. ; Koenig-Lewis, N. Market research: an applied approach. 2003 J. Market. Mangt.. 27 1208-1213
    Paper not yet in RePEc: Add citation now
  72. Merrilees, B. ; Miller, D. ; Yakimova, R. The role of staff engagement in facilitating staff-led value co-creation. 2017 J. Serv. Mangt.. 28 250-264
    Paper not yet in RePEc: Add citation now
  73. Mitchell, T.R. Expectancy models of job satisfaction, occupational preference and effort: a theoretical, methodological, and empirical appraisal. 1974 Psycho. Bult.. 81 1053-
    Paper not yet in RePEc: Add citation now
  74. Nadeem, W. ; Al-Imamy, S. Do ethics drive value co-creation on digital sharing economy platforms?. 2020 J. Retailing Consum. Serv.. 55 1-13

  75. Neghina, C. ; Bloemer, J. ; van Birgelen, M. ; Caniëls, M.C. Consumer motives and willingness to co-create in professional and generic services. 2017 J. Serv. Mangt.. 28 157-181
    Paper not yet in RePEc: Add citation now
  76. Niemi, A. ; Paasivaara, L. Meaning contents of radiographers' professional identity as illustrated in a professional journal–A discourse analytical approach. 2007 Radiography. 13 258-264
    Paper not yet in RePEc: Add citation now
  77. O'Hern, M.S. ; Rindfleisch, A. Customer co-creation: a typology and research agenda. 2010 Rev. Market. Res.. 6 84-106
    Paper not yet in RePEc: Add citation now
  78. Padmavathy, C. ; Swapana, M. ; Paul, J. Online second-hand shopping motivation–Conceptualization, scale development, and validation. 2019 J. Retailing Consum. Serv.. 51 19-32

  79. Palma, F.C. ; Trimi, S. ; Hong, S.-G. Motivation triggers for customer participation in value co-creation. 2019 Serv. Bus.. 13 557-580

  80. Park, J. ; Ha, S. ; Services, C. Co-creation of service recovery: utilitarian and hedonic value and post-recovery responses. 2016 J. Retailing Consum. Serv.. 28 310-316

  81. Pels, J. ; Grönroos, C. Marketing as promise management: regaining customer management for marketing. 2009 J. Bus. Ind. Market.. 24 351-359
    Paper not yet in RePEc: Add citation now
  82. Pera, R. ; Occhiocupo, N. ; Clarke, J. Motives and resources for value co-creation in a multi-stakeholder ecosystem: a managerial perspective. 2016 J. Bus. Res.. 69 4033-4041

  83. Plé, L. Studying customers' resource integration by service employees in interactional value co-creation. 2016 J. Serv. Market.. 30 152-164
    Paper not yet in RePEc: Add citation now
  84. Podsakoff, P.M. ; MacKenzie, S.B. ; Podsakoff, N.P. Sources of method bias in social science research and recommendations on how to control it. 2012 Annu. Rev. Psychol.. 63 539-569
    Paper not yet in RePEc: Add citation now
  85. Power, J.D. Malaysia Cust. 2018 Serv. Ind. Malaysia:
    Paper not yet in RePEc: Add citation now
  86. Preacher, K.J. ; Hayes, A.F. Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. 2008 Behav. Res. Methods. 40 879-891
    Paper not yet in RePEc: Add citation now
  87. Rafaeli, A. ; Altman, D. ; Gremler, D.D. ; Huang, M.-H. ; Grewal, D. ; Iyer, B. ; Parasuraman, A. ; de Ruyter, K. The future of frontline research. 2016 J. Serv. Res.. 20 91-99
    Paper not yet in RePEc: Add citation now
  88. Roberts, D. ; Hughes, M. ; Kertbo, K. Exploring consumers' motivations to engage in innovation through co-creation activities. 2014 Eur. J. Market.. 48 147-169
    Paper not yet in RePEc: Add citation now
  89. Rowley, J. Motivation and academic staff in higher education. 1996 Qual. Assur. Educ.. 4 11-16
    Paper not yet in RePEc: Add citation now
  90. Sánchez-Fernández, R. ; Iniesta-Bonillo, M.Á. The concept of perceived value: a systematic review of the research. 2007 Market. Theor.. 7 427-451
    Paper not yet in RePEc: Add citation now
  91. Santos-Vijande, M.L. ; López-Sánchez, J.Á. ; Rudd, J. Frontline employees' collaboration in industrial service innovation: routes of co-creation’s effects on new service performance. 2016 J. Acad. Market. Sci.. 44 350-375

  92. Seger-Guttmann, T. Customers' irrational beliefs: scale development and validation. 2019 J. Retailing Consum. Serv.. 49 54-66

  93. Shamim, A. ; Ghazali, Z. A conceptual model for developing customer value Co-creation behaviour in retailing. 2014 Glo. Bus. Mangt. Res.. 6 185-196
    Paper not yet in RePEc: Add citation now
  94. Shamim, A. ; Ghazali, Z. The role of self-construals in developing customer value Co-creation behavior. 2015 Glo. Bus. Mangt. Res.. 7 19-27
    Paper not yet in RePEc: Add citation now
  95. Shamim, A. ; Ghazali, Z. ; Albinsson, P.A. An integrated model of corporate brand experience and customer value co-creation behaviour. 2016 Int. J. Retail Distri. Mangt.. 44 139-158
    Paper not yet in RePEc: Add citation now
  96. Shamim, A. ; Ghazali, Z. ; Albinsson, P.A. Construction and validation of customer value co-creation attitude scale. 2017 J. Consum. Market.. 34 591-602
    Paper not yet in RePEc: Add citation now
  97. Shrout, P.E. ; Bolger, N. Mediation in experimental and nonexperimental studies: new procedures and recommendations. 2002 Psychol. Methods. 7 422-445
    Paper not yet in RePEc: Add citation now
  98. Smith, R.E. ; Swinyard, W.R. Attitude-behavior consistency: the impact of product trial versus advertising. 1983 J. Market. Res.. 20 257-267
    Paper not yet in RePEc: Add citation now
  99. Sugathan, P. ; Ranjan, K.R. Co-creating the tourism experience. 2019 J. Bus. Res.. 100 207-217

  100. van Beek, I. ; Hu, Q. ; Schaufeli, W.B. ; Taris, T.W. ; Schreurs, B.H. For fun, love, or money: what drives workaholic, engaged, and burned‐out employees at work?. 2012 Appl. Psychol.. 61 30-55
    Paper not yet in RePEc: Add citation now
  101. Vargo, S.L. ; Lusch, R.F. Service-dominant logic: continuing the evolution. 2008 J. Acad. Market. Sci.. 36 1-10
    Paper not yet in RePEc: Add citation now
  102. Varshneya, G. ; Das, G. Experiential value: multi-item scale development and validation. 2017 J. Retailing Consum. Serv.. 34 48-57

  103. Verma, R. ; Elg, M. ; Engström, J. ; Witell, L. ; Poksinska, B. Co‐creation and learning in health‐care service development. 2012 J. Serv. Mangt.. 23 328-343
    Paper not yet in RePEc: Add citation now
  104. Vroom, V. Expectancy Theory. 1964 Wiley: New York
    Paper not yet in RePEc: Add citation now
  105. Wilson, A. ; Zeithaml, V. ; Bitner, M.J. ; Gremler, D. Services Marketing: Integrating Customer Focus across the Firm. 2016 McGraw-Hill Edu:
    Paper not yet in RePEc: Add citation now
  106. Wirtz, J. ; Jerger, C. Managing service employees: literature review, expert opinions, and research directions. 2016 Serv. Ind. J.. 36 757-788

  107. Yi, Y. ; Gong, T. Customer value co-creation behavior: scale development and validation. 2013 J. Bus. Res.. 66 1279-1284

Cocites

Documents in RePEc which have cited the same bibliography

  1. Employee motivations in shaping customer value co-creation attitude and behavior: Job position as a moderator. (2024). Amin, Muhammad ; Khan, Imran ; Ting, Ding Hooi ; Shamim, Amjad ; Abbasi, Amir Zaib ; Jan, Amin.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001152.

    Full description at Econpapers || Download paper

  2. The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation: a dyadic approach. (2022). Thuy, Pham Ngoc ; Phuoc, Nguyen Hong ; Hau, Le Nguyen.
    In: Service Business.
    RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-021-00473-6.

    Full description at Econpapers || Download paper

  3. Enabling customer co-creation behavior at a distance: the case of patients using self-monitoring handheld devices in healthcare. (2022). Thuy, Pham Ngoc ; Hau, Le Nguyen.
    In: Service Business.
    RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-021-00451-y.

    Full description at Econpapers || Download paper

  4. The COVID-19 emergency as an opportunity to co-produce an innovative approach to health services provision: the womens antenatal classes move on the web. (2022). Rosis, Sabina ; Bonciani, Manila ; Corazza, Ilaria.
    In: Italian Journal of Marketing.
    RePEc:spr:ijmark:v:2022:y:2022:i:1:d:10.1007_s43039-021-00045-6.

    Full description at Econpapers || Download paper

  5. How Web Content Types Improve Consumer Engagement through Scarcity and Interactivity of Mobile Commerce?. (2022). Wang, Ming ; Choi, Jaewon.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:9:p:4898-:d:797143.

    Full description at Econpapers || Download paper

  6. Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention. (2022). Bu, YI ; Thaichon, Park ; Parkinson, Joy.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:66:y:2022:i:c:s0969698921004707.

    Full description at Econpapers || Download paper

  7. Understanding the omnichannel customer journey: The effect of online and offline channel interactivity on consumer value co-creation behavior. (2022). Cui, Xingwen ; Xie, Qinghong ; Akram, Muhammad Shakaib ; Shareef, Mahmud Akhter ; Zhu, Jing ; Shakir, Awais M.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921004355.

    Full description at Econpapers || Download paper

  8. Value co-creation on a shared healthcare platform: Impact on service innovation, perceived value and patient welfare. (2022). Hossain, Md Afnan ; Hani, Umme ; Akter, Shahriar ; Babu, Mujahid Mohiuddin.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:140:y:2022:i:c:p:95-106.

    Full description at Econpapers || Download paper

  9. Why Do People Continue Using Fitness Wearables? The Effect of Interactivity and Gamification. (2021). Windasari, Nila Armelia ; Lin, Fu-Ren.
    In: SAGE Open.
    RePEc:sae:sagope:v:11:y:2021:i:4:p:21582440211056606.

    Full description at Econpapers || Download paper

  10. Co-Production Performance Evaluation in Healthcare. A Systematic Review of Methods, Tools and Metrics. (2021). Marsilio, Marta ; Fusco, Floriana ; Gheduzzi, Eleonora ; Guglielmetti, Chiara.
    In: IJERPH.
    RePEc:gam:jijerp:v:18:y:2021:i:7:p:3336-:d:523016.

    Full description at Econpapers || Download paper

  11. Employee Motivation to Co-Create Value (EMCCV): Construction and Validation of Scale. (2021). Ghazali, Zulkipli ; Amin, Muhammad ; Khan, Imran ; Shamim, Amjad.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920313424.

    Full description at Econpapers || Download paper

  12. Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector. (2020). Lee, Donhee.
    In: Service Business.
    RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00410-8.

    Full description at Econpapers || Download paper

  13. Dysfunctional customer behavior: conceptualization and empirical validation. (2019). Gong, Taeshik ; Kang, Minjeong.
    In: Service Business.
    RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00398-1.

    Full description at Econpapers || Download paper

  14. Motivation triggers for customer participation in value co-creation. (2019). Hong, Soon-Goo ; Trimi, Silvana ; Palma, Freida C.
    In: Service Business.
    RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00395-w.

    Full description at Econpapers || Download paper

  15. The role of customer operant resources in health care value creation. (2019). Hau, Le Nguyen.
    In: Service Business.
    RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00391-0.

    Full description at Econpapers || Download paper

  16. Work pressure and burnout effects on emergency room operations: a system dynamics simulation approach. (2019). Noh, Yonghwi ; Rha, Jin Sung ; Choi, Donghyun.
    In: Service Business.
    RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00390-1.

    Full description at Econpapers || Download paper

  17. Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee.
    In: Service Business.
    RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9.

    Full description at Econpapers || Download paper

  18. A value co-creation model in brand tribes: the effect of luxury cruise consumers’ power perception. (2019). Lee, Yuan ; Kim, Insin.
    In: Service Business.
    RePEc:spr:svcbiz:v:13:y:2019:i:1:d:10.1007_s11628-018-0373-x.

    Full description at Econpapers || Download paper

  19. A value perspective of service interaction quality: the case of immigrants returning to native countries as medical tourists. (2019). Thuy, Pham Ngoc ; Ngoc, Nguyen Kim ; Hau, Le Nguyen.
    In: International Journal of Quality Innovation.
    RePEc:spr:ijoqin:v:5:y:2019:i:1:d:10.1186_s40887-019-0027-7.

    Full description at Econpapers || Download paper

  20. Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator. (2018). Lin, Tzu-An ; Chou, Cindy Yunhsin ; Huang, Chin Hsiu.
    In: Service Business.
    RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0387-4.

    Full description at Econpapers || Download paper

  21. Two-sided effects of customer participation: roles of relationships and social-interaction values in social services. (2018). Lee, Thae Min ; Jun, Jong Kun ; Park, Cheol.
    In: Service Business.
    RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0357-2.

    Full description at Econpapers || Download paper

  22. Impact of operational innovations on customer loyalty in the healthcare sector. (2018). Hong, Kwan Soo ; Lee, Donhee.
    In: Service Business.
    RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0355-4.

    Full description at Econpapers || Download paper

Coauthors

Authors registered in RePEc who have wrote about the same topic

Report date: 2025-09-30 20:40:34 || Missing content? Let us know

CitEc is a RePEc service, providing citation data for Economics since 2001. Last updated August, 3 2024. Contact: Jose Manuel Barrueco.