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2. Implementing multi-attribute utility theory in service recovery: An operational management perspective on online retailing. (2024). Xiu, Yifan ; Song, Yan ; Zhou, Liping ; Wang, Jingyuan.
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3. Leveraging perceived HPWS to improve service encounter quality in high-contact service industries. (2023). Kwamega, Michael ; Asante, Eric Adom ; Tang, Chunyong ; Opoku-Danso, Alexander.
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   RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000917.

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4. The role of organizational justice and social interaction in mitigating the negative effects of high-performance member retailers on strategic integration. (2023). Park, Jin Yong ; Kim, Changju.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:72:y:2023:i:c:s0969698922003319.

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5. Product Recalls in European Textile and Clothing Sector—A Macro Analysis of Risks and Geographical Patterns. (2022). Kumar, Vijay.
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   RePEc:gam:jstats:v:5:y:2022:i:4:p:62-1061:d:959102.

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6. Rethinking value co-creation and loyalty in virtual travel communities: How and when they develop. (2022). Liu, Xin ; Zhu, Tengteng ; Zhang, LU ; Zeng, Chuhong.
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7. What drives product involvement and satisfaction with OFDs amid COVID-19?. (2022). Das, Manoj ; Ramalingam, Mahesh.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001564.

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8. Why and when firms respond accommodatively to the product-harm crisis: An institutional perspective. (2022). Ouyang, Zhe ; Liu, Yang ; He, Mujia.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001369.

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9. How do justice and top management beliefs matter in industrial symbiosis collaboration: An exploratory study from China. (2022). Liu, Yang ; Cheng, Peng ; Hu, LI.
   In: Journal of Industrial Ecology.
   RePEc:bla:inecol:v:26:y:2022:i:3:p:891-906.

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25. Employee Motivation to Co-Create Value (EMCCV): Construction and Validation of Scale. (2021). Ghazali, Zulkipli ; Amin, Muhammad ; Khan, Imran ; Shamim, Amjad.
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26. How trust mediate the effects of perceived justice on loyalty: A study in the context of automotive recall in China. (2021). Ouyang, Zhe ; Liu, Yang ; Cheng, Peng.
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27. Interactions of traceability and reliability optimization in a competitive supply chain with product recall. (2021). Nu, YU ; Xie, Xia ; Li, Jianbin ; Dai, Bin.
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28. Product recalls, market size and innovation in the pharmaceutical industry. (2021). Morescalchi, Andrea ; Riccaboni, Massimo ; Nutarelli, Federico.
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29. Competitive Effects of Federal and State Opioid Restrictions: Evidence from the Controlled Substance Laws. (2020). Simon, Kosali ; Gupta, Sumedha ; Nguyen, Thuy D ; Freeman, Patricia R.
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30. Conspicuous by Its Absence: Diagnostic Expert Testing Under Uncertainty. (2020). Dai, Tinglong ; Singh, Shubhranshu.
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31. How managerial responses to online reviews affect customer satisfaction: An empirical study based on additional reviews. (2020). Zhao, Yan ; Lin, Xiaolin ; Feng, Xiangnan ; Wen, Lingling.
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32. The preservation of loyalty halo effects: An investigation of the post-product-recall behavior of loyal customers. (2020). Dass, Mayukh ; Byun, Kyung-Ah ; Duhan, Dale F.
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33. Promotions as competitive reactions to recalls and their consequences. (2019). Becerril Arreola, Rafael ; Dong, Yan ; Cui, Tony Haitao ; Sridhar, Shrihari ; Becerril-Arreola, Rafael ; Zhou, Chen.
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34. Social Media Strategies in Product-Harm Crises. (2018). He, Shu ; Rui, Huaxia ; Whinston, Andrew B.
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35. The Impact of Product Recalls on the Secondary Market:Evidence from Dieselgate. (2018). Yosef, Nir ; Ater, Itai.
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36. Marketing research on product-harm crises: a review, managerial implications, and an agenda for future research. (2017). Dekimpe, Marnik G ; Cleeren, Kathleen ; Heerde, Harald J.
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