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2. How do omnichannel customer experiences affect customer engagement? Theory and empirical validation. (2025). Rahman, Syed Mahmudur ; Carlson, Jamie ; Gudergan, Siegfried P ; Wetzels, Martin ; Grewal, Dhruv.
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3. Customer experiences and coping behaviors during crisis situations: The role of service adaptation and service transformation. (2025). van den Poel, Dirk ; Schetgen, Lisa ; Larivire, Bart ; Bogaert, Matthias.
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2. Diversified impact of electronic word-of-mouth (eWOM) on consumer communities: a developing country perspective. (2025). Abeysiriwardana, P C ; Kuruppu, I V ; T. P. S. R. Guruge, ; Wanigapura, T M.
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3. The Role of Online Banking Service Clues in Enhancing Individual and Corporate Customers’ Satisfaction: The Mediating Role of Customer Experience as a Corporate Social Responsibility. (2025). Karaatmaca, Aye Gzde ; Daaaner, Suzan.
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7. Data Sources as a Driver for Market-Oriented Tourism Organizations: a Bibliometric Perspective. (2024). Carrasco, Ramon A ; Blasco, Maria F ; Cobo, Manuel J ; Vidal, Juan.
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10. Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth. (2024). An, Xin ; Xu, Shuo ; Shahzad, Muhammad Farrukh ; Javed, Iqra.
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12. How Disinformation Affects Sales: Examining the Advertising Campaign of a Socially Responsible Brand. (2024). Bian, Xuemei ; Gupta, Suraksha ; Yannopoulou, Natalia ; Liu, Martin J ; Chandrasapth, Koblarp ; Jin, Boyi.
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14. How e-WOM influences consumers purchase intention towards private label brands on e-commerce platforms: Investigation through IAM (Information Adoption Model) and ELM (Elaboration Likelihood Model) Models. (2023). Kumar, Sumit ; Prakash, Gyan ; Cappiello, Giuseppe ; Gupta, Bhumika.
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15. Synthesizing the customer experience concept: A multimodularity approach. (2023). Marvi, Reza ; Foroudi, Pantea ; Zha, Dongmei.
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16. A Brief History of Service Innovation: The evolution of past, present, and future of service innovation. (2023). Marvi, Reza ; Foroudi, Pantea ; Mahavarpour, Nasrin.
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18. Self–object relationships in consumers’ spontaneous metaphors of anthropomorphism, zoomorphism, and dehumanization. (2020). Hogg, Margaret K ; Karanika, Katerina.
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19. The dynamic interplay between structure, anastructure and antistructure in extraordinary experiences. (2016). Grohs, Reinhard ; Saceanu, Raluca E ; Husemann, Katharina C ; Eckhardt, Giana M.
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20. Destination loyalty modeling of the global tourism. (2016). Wu, Chih-Wen.
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21. Experiential responsible consumption. (2016). Ulusoy, Ebru.
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22. Mini-miracles: Transformations of self from consumption of the Lourdes pilgrimage. (2016). Higgins, Leighanne ; Hamilton, Kathy.
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23. Subcultural escapades via music consumption: Identity transformations and extraordinary experiences in Dionysian music subcultures. (2016). Ulusoy, Emre.
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24. Transformation, transcendence, and temporality in theatrical consumption. (2016). Saren, Michael ; Goulding, Christina.
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25. Exploring reflective learning during the extended consumption of life experiences. (2016). Demangeot, Catherine ; Bosangit, Carmela.
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27. C2C interactions creating value in the Route of Santiago. (2016). Navarro, Susana ; Garzon, Dolores ; Millan, Carmen Llinares .
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28. Managing impact: Leveraging sacred spaces and community celebration to maximize social capital at a sport-for-development event. (2015). Peachey, Jon Welty ; Borland, John ; Lobpries, Jami ; Cohen, Adam.
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33. Protesting for Improved Public Service Delivery in South Africa’s Sedibeng District. (2014). kinfack, emilie ; Akinboade, Oludele ; Mokwena, Mandisa .
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34. Customer experiences as drivers of customer satisfaction. (2014). Pozza, Ilaria Dalla.
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39. Destination brand experience and visitor behavior: Testing a scale in the tourism context. (2014). Barnes, Stuart J. ; Mattsson, Jan ; Sorensen, Flemming.
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40. Emotions Impact on Tourists Satisfaction with Ski Resorts. The Mediating Role of Perceived Value. (2013). Bonnefoy-Claudet, Lydie ; Ghantous, Nabil.
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41. Introduction to the experience economy. (2013). Sundbo, Jon ; Srensen, Flemming.
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42. Towards a holistic approach to the travel experience: A qualitative study of bus transportation. (2013). Van Eikema Hommes, Qi, ; Carreira, Rui ; Jorge, Renato Natal ; Patricio, Lia ; Magee, Chris.
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43. Hotel marketing strategies in turbulent times: Path analysis of strategic decisions. (2013). Isozaki, Mark ; Martin, Drew.
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44. An online discursive inquiry into the social dynamics of multi-stakeholder brand meaning co-creation. (2013). von Wallpach, Sylvia ; Vallaster, Christine.
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45. Patterns of tourists emotional responses, satisfaction, and intention to recommend. (2013). Hosany, Sameer ; Prayag, Girish.
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46. Consuming digital technologies and making home. (2013). Venkatraman, Meera .
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47. An analysis of citizen satisfaction with public service delivery in the Sedibeng district municipality of South Africa. (2012). kinfack, emilie ; Akinboade, Oludele Akinloye ; Mokwena, Mandisa Putuma.
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48. Experiential analysis of automotive consumption. (2012). Earl, Peter.
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49. The differential effects of retail density: An investigation of goods versus service settings. (2011). Pan, Yue ; Siemens, Jennifer Christie.
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50. Kundenerfahrung als Forschungsgegenstand im Marketing - Konzeptionalisierung, Operationalisierung und empirische Befunde. (2011). Mayer-Vorfelder, Matthias ; Bruhn, Manfred.
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51. Compassion without action: Examining the young consumers consumption and attitude to sustainable consumption. (2010). Hume, Margee .
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52. Uncovering unconscious memories and myths for understanding international tourism behavior. (2010). Martin, Drew.
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53. Generating emotions through cultural activities in museums. (2009). Silva-Garcia, Rebeca ; Garrido-Samaniego, Maria ; Camarero-Izquierdo, Carmen .
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54. Personality-Relatedness and Reciprocity framework for analyzing retailer-consumer interactions. (2009). Kaltcheva, Velitchka D. ; Parasuraman, A..
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55. Reframing brand experience: The experiential meaning of Harley-Davidson. (2009). Schembri, Sharon.
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56. Equines and their human companions. (2008). Keaveney, Susan M..
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57. Tails of animal attraction: Incorporating the feline into the family. (2008). Ellis, Sarah ; Downey, Hilary.
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58. Strangers in the night: speeddating, CCI and service businesses. (2007). Baron, Steve ; Harris, Kim ; Hodgson, Julia ; Patterson, Anthony.
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59. The dynamics and evolution of the service marketing literature: 1993–2003. (2007). Sollberger, Pierre ; Furrer, Olivier.
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60. Management learning exercise and trainers note for building grounded theory in tourism behavior. (2007). Martin, Drew.
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61. The movie experience: A revised approach to determinants of satisfaction. (2007). Ladhari, Riadh.
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62. Beyond Achievement: Entrepreneurship as Extreme Experience. (2006). Schindehutte, Minet ; Morris, Michael ; Allen, Jeffrey.
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