- Alba, J.W. ; Lutz, R.J. Broadening (and narrowing) the scope of brand relationships. 2013 J. Consum. Psychol.. 23 265-268
Paper not yet in RePEc: Add citation now
- Babin, B.J. ; Zhuang, W. ; Borges, A. Managing service recovery experience: effects of the forgiveness for older consumers. 2020 J. Retailing Consum. Serv.. 58 102222-
Paper not yet in RePEc: Add citation now
- Bagozzi, R. ; Gopinath, M. ; Nyer, P. The role of emotions in marketing. 1999 J. Acad. Market. Sci.. 27 184-206
Paper not yet in RePEc: Add citation now
- Bartholomew, K. ; Horowitz, L.M. Attachment styles among young adults: a test of a four-category model. 1991 J. Pers. Soc. Psychol.. 61 226-244
Paper not yet in RePEc: Add citation now
- Boegershausen, J. ; Klesse, A.K. ; Hoegg, J. ; Dahl, D.W. The category spillover effects of brand hatred. 2015 En : . Association for Consumer Research: Duluth, MN
Paper not yet in RePEc: Add citation now
- Bryson, D. ; Atwal, G. ; Hultén, P. Towards the conceptualisation of the antecedents of extreme negative affect towards luxury brands. 2013 Qual. Mark. Res. Int. J.. 16 393-405
Paper not yet in RePEc: Add citation now
- Carr, A.T. Compulsive neurosis: a review of the literature. 1974 Psychol. Bull.. 81 311-318
Paper not yet in RePEc: Add citation now
- Charles, S.T. ; Mather, M. ; Carstensen, L.L. Aging and emotional memory: the forgettable nature of negative images for older adults. 2003 J. Exp. Psychol. Gen.. 132 310-324
Paper not yet in RePEc: Add citation now
- Chaudhuri, A. ; Holbrook, M.B. The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty. 2001 J. Market.. 65 81-93
Paper not yet in RePEc: Add citation now
- Cooper, T. ; Stavros, C. ; Dobele, A.R. Domains of influence: exploring negative sentiment in social media. 2019 J. Prod. Brand Manag.. 28 684-699
Paper not yet in RePEc: Add citation now
Curina, I. ; Francioni, B. ; Hegner, S.M. ; Cioppi, M. Brand hate and non-repurchase intention: a service context perspective in a cross-channel setting. 2020 J. Retailing Consum. Serv.. 54 102031-
- David, M.E. ; Carter, K. ; Alvarez, C. An assessment of attachment style measures in marketing. 2020 Eur. J. Market.. 54 3015-3049
Paper not yet in RePEc: Add citation now
- Fassott, G. ; Henseler, J. ; Coelho, P.S. Testing moderating effects in PLS path models with composite variables. 2016 Ind. Manag. Data Syst.. 116 1887-1900
Paper not yet in RePEc: Add citation now
- Fatfouta, R. ; Merkl, A. Associations between obsessive-compulsive symptoms, revenge, and the perception of interpersonal transgressions. 2014 Psychiatr. Res.. 219 316-321
Paper not yet in RePEc: Add citation now
Fetscherin, M. The five types of brand hate: how they affect consumer behavior. 2019 J. Bus. Res.. 101 116-127
Fetscherin, M. ; Heinrich, D. Consumer brand relationships research: a bibliometric citation meta-analysis. 2015 J. Bus. Res.. 68 380-390
- Fiebert, M.S. ; Gonzalez, D.M. College women who initiate assaults on their male partners and the reasons offered for such behavior. 1997 Psychol. Rep.. 80 583-590
Paper not yet in RePEc: Add citation now
- Fornell, C. ; Larcker, D.F. Structural equation models with unobservable variables and measurement error: algebra and statistics. 1981 J. Market. Res.. 18 382-388
Paper not yet in RePEc: Add citation now
- Fournier, S. ; Alvarez, C. Relating badly to brands. 2013 J. Consum. Psychol.. 23 253-264
Paper not yet in RePEc: Add citation now
Funches, V. ; Markley, M. ; Davis, L. Reprisal, retribution and requital: investigating customer retaliation. 2009 J. Bus. Res.. 62 231-238
- Grégoire, Y. ; Fisher, R.J. Customer betrayal and retaliation: when your best customers become your worst enemies. 2008 J. Acad. Market. Sci.. 36 247-261
Paper not yet in RePEc: Add citation now
- Grégoire, Y. ; Laufer, D. ; Tripp, T.M. A comprehensive model of customer direct and indirect revenge: understanding the effects of perceived greed and customer power. 2010 J. Acad. Market. Sci.. 38 738-758
Paper not yet in RePEc: Add citation now
- Grégoire, Y. ; Tripp, T.M. ; Legoux, R. When customer love turns into lasting hate: the effects of relationship strength and time on customer revenge and avoidance. 2009 J. Market.. 73 18-32
Paper not yet in RePEc: Add citation now
- Gross, J.J. ; Carstensen, L.L. ; Pasupathi, M. ; Tsai, J. ; Götestam Skorpen, C. ; Hsu, A.Y. Emotion and aging: experience, expression, and control. 1997 Psychol. Aging. 12 590-599
Paper not yet in RePEc: Add citation now
- Hair, J.F. ; Ringle, C.M. ; Sarstedt, M. PLS-SEM: indeed a silver bullet. 2011 J. Market. Theor. Pract.. 19 139-152
Paper not yet in RePEc: Add citation now
- Hair, J.F. ; Risher, J.J. ; Sarstedt, M. ; Ringle, C.M. When to use and how to report the results of PLS-SEM. 2019 Eur. Bus. Rev.. 31 2-24
Paper not yet in RePEc: Add citation now
- Hair, J.F. ; Sarstedt, M. ; Hopkins, L. ; Kuppelwieser, V.G. Partial least squares structural equation modeling (PLS-SEM): an emerging tool in business research. 2014 Eur. Bus. Rev.. 26 106-121
Paper not yet in RePEc: Add citation now
- Hair, J.F. ; Sarstedt, M. ; Ringle, C.M. Rethinking some of the rethinking of partial least squares. 2019 Eur. J. Market.. 53 566-584
Paper not yet in RePEc: Add citation now
- Harris, L.C. ; Reynolds, K.L. Jaycustomer behavior: an exploration of types and motives in the hospitality industry. 2004 J. Serv. Market.. 18 339-357
Paper not yet in RePEc: Add citation now
- Hegner, S.M. ; Fetscherin, M. ; van Delzen, M. Determinants and outcomes of brand hate. 2017 J. Prod. Brand Manag.. 26 13-25
Paper not yet in RePEc: Add citation now
- Hemsley-Brown, J. ; Alnawas, I. Service quality and brand loyalty: the mediation effect of brand passion, brand affection and self-brand connection. 2016 Int. J. Contemp. Hospit. Manag.. 28 2771-2794
Paper not yet in RePEc: Add citation now
- Henseler, J. ; Hubona, G. ; Ray, P.A. Using PLS path modeling in new technology research: updated guidelines. 2016 Ind. Manag. Data Syst.. 116 2-20
Paper not yet in RePEc: Add citation now
- Homburg, C. ; Giering, A. Personal characteristics as moderators of the relationship between customer satisfaction and loyalty - an empirical analysis. 2001 Psychol. Market.. 18 43-66
Paper not yet in RePEc: Add citation now
Huaman-Ramirez, R. ; Merunka, D. Brand experience effects on brand attachment: the role of brand trust, age, and income. 2019 Eur. Bus. Rev.. 31 610-645
- Jain, K. ; Sharma, I. Negative outcomes of positive brand relationships. 2019 J. Consum. Market.. 36 986-1002
Paper not yet in RePEc: Add citation now
- Japutra, A. The relations among attachment styles, destination attachment and destination satisfaction. 2020 Curr. Issues Tourism. 23 270-275
Paper not yet in RePEc: Add citation now
- Japutra, A. ; Ekinci, Y. ; Simkin, L. Positive and negative behaviours resulting from brand attachment: the moderating effects of attachment styles. 2018 Eur. J. Market.. 52 1185-1202
Paper not yet in RePEc: Add citation now
- Japutra, A. ; Ekinci, Y. ; Simkin, L. ; Nguyen, B. The dark side of brand attachment: a conceptual framework of brand attachment's detrimental outcomes. 2014 Market. Rev.. 14 245-264
Paper not yet in RePEc: Add citation now
- Japutra, A. ; Song, Z. Mindsets, shopping motivations and compulsive buying: insights from China. 2020 J. Consum. Behav.. 19 423-437
Paper not yet in RePEc: Add citation now
Johnson, A.R. ; Matear, M. ; Thomson, M. A coal in the heart: self-relevance as a post-exit predictor of consumer anti-brand actions. 2011 J. Consum. Res.. 38 108-125
- Johnson, A.R. ; Whelan, J. ; Thomson, M. Why brands should fear fearful consumers: how attachment style predicts retaliation. 2012 J. Consum. Psychol.. 22 289-298
Paper not yet in RePEc: Add citation now
- Karande, K. ; Magnini, V.P. ; Tam, L. Recovery voice and satisfaction after service failure: an experimental investigation of mediating and moderating factors. 2007 J. Serv. Res.. 10 187-203
Paper not yet in RePEc: Add citation now
Khan, I. ; Hollebeek, L.D. ; Fatma, M. ; Islam, J.U. ; Riivits-Arkonsuo, I. Customer experience and commitment in retailing: does customer age matter?. 2020 J. Retailing Consum. Serv.. 57 102219-
- Kottasova, I. United Loses $250 Million of its Market Value. 2017 :
Paper not yet in RePEc: Add citation now
- Kucuk, S.U. Brand Hate: Navigating Consumer Negativity in the Digital World. 2016 Springer International Publishing: Cham
Paper not yet in RePEc: Add citation now
Lee, M.S. ; Motion, J. ; Conroy, D. Anti-consumption and brand avoidance. 2009 J. Bus. Res.. 62 169-180
Li, X. ; Li, X.R. ; Hudson, S. The application of generational theory to tourism consumer behavior: an American perspective. 2013 Tourism Manag.. 37 147-164
Loureiro, S.M.C. ; Roschk, H. Differential effects of atmospheric cues on emotions and loyalty intention with respect to age under online/offline environment. 2014 J. Retailing Consum. Serv.. 21 211-219
- Marticotte, F. ; Arcand, M. ; Baudry, D. The impact of brand evangelism on oppositional referrals towards a rival brand. 2016 J. Prod. Brand Manag.. 25 538-549
Paper not yet in RePEc: Add citation now
- Maxfield, M. ; Pyszczynski, T. ; Kluck, B. ; Cox, C.R. ; Greenberg, J. ; Solomon, S. ; Weise, D. Age-related differences in responses to thoughts of one's own death: mortality salience and judgments of moral transgressions. 2007 Psychol. Aging. 22 341-353
Paper not yet in RePEc: Add citation now
- McCullough, M.E. ; Rachal, K.C. ; Sandage, S.J. ; Worthington, E.L. ; Brown, S.W. ; Hight, T.L. Interpersonal forgiving in close relationships: II. Theoretical elaboration and measurement. 1998 J. Pers. Soc. Psychol.. 75 1586-1603
Paper not yet in RePEc: Add citation now
- McFall, M.E. ; Wollersheim, J.P. Obsessive-compulsive neurosis: a cognitive-behavioral formulation and approach to treatment. 1979 Cognit. Ther. Res.. 3 333-348
Paper not yet in RePEc: Add citation now
- Mende, M. ; Bolton, R.N. Why attachment security matters: how customers' attachment styles influence their relationships with service firms and service employees. 2011 J. Serv. Res.. 14 285-301
Paper not yet in RePEc: Add citation now
- Mikulincer, M. ; Florian, V. Exploring individual differences in reactions to mortality salience: does attachment style regulate terror management mechanisms?. 2000 J. Pers. Soc. Psychol.. 79 260-273
Paper not yet in RePEc: Add citation now
- Mikulincer, M. ; Shaver, P.R. Attachment theory and emotions in close relationships: exploring the attachment‐related dynamics of emotional reactions to relational events. 2005 Pers. Relat.. 12 149-168
Paper not yet in RePEc: Add citation now
Nyffenegger, B. ; Kähr, A. ; Krohmer, H. ; Hoyer, W.D. How should retailers deal with consumer sabotage of a manufacturer brand?. 2018 Journal of the Association for Consumer Research. 3 379-395
- Peterson, H. The Target Boycott Is Costing More than Anyone Expected. 2016 :
Paper not yet in RePEc: Add citation now
- Podsakoff, P.M. ; MacKenzie, S.B. ; Lee, J.Y. ; Podsakoff, N.P. Common method biases in behavioral research: a critical review of the literature and recommended remedies. 2003 J. Appl. Psychol.. 88 879-903
Paper not yet in RePEc: Add citation now
Reimann, M. ; MacInnis, D.J. ; Folkes, V.S. ; Uhalde, A. ; Pol, G. Insights into the experience of brand betrayal: from what people say and what the brain reveals. 2018 Journal of the Association for Consumer Research. 3 240-254
Romani, S. ; Grappi, S. ; Dalli, D. Emotions that drive consumers away from brands: measuring negative emotions toward brands and their behavioral effects. 2012 Int. J. Res. Market.. 29 55-67
- Romani, S. ; Grappi, S. ; Zarantonello, L. ; Bagozzi, R.P. The revenge of the consumer! How brand moral violations lead to consumer anti-brand activism. 2015 J. Brand Manag.. 22 658-672
Paper not yet in RePEc: Add citation now
Roschk, H. ; Müller, J. ; Gelbrich, K. Age matters: how developmental stages of adulthood affect customer reaction to complaint handling efforts. 2013 J. Retailing Consum. Serv.. 20 154-164
- Roseman, I.J. Cognitive determinants of emotion: a structural theory. 1984 Rev. Pers. Soc. Psychol.. 5 11-36
Paper not yet in RePEc: Add citation now
- Salkovskis, P.M. Cognitive-behavioural factors and the persistence of intrusive thoughts in obsessional problems. 1989 Behav. Res. Ther.. 27 677-682
Paper not yet in RePEc: Add citation now
Septianto, F. ; Tjiptono, F. ; Kusumasondjaja, S. Anger punishes, compassion forgives: how discrete emotions mitigate double standards in consumer ethical judgment. 2020 J. Retailing Consum. Serv.. 53 101979-
- Sinclair, H.C. ; Ladny, R.T. ; Lyndon, A.E. Adding insult to injury: effects of interpersonal rejection types, rejection sensitivity, and self‐regulation on obsessive relational intrusion. 2011 Aggress. Behav.. 37 503-520
Paper not yet in RePEc: Add citation now
- Solyom, L. ; Garza-Perez, J. ; Ledwidge, B.L. ; Solyom, C. Paradoxical intention in the treatment of obsessive thoughts: a pilot study. 1972 Compr. Psychiatr.. 13 291-297
Paper not yet in RePEc: Add citation now
- Sternberg, R.J. Wisdom, Intelligence, and Creativity Synthesized. 2003 Cambridge University Press: Cambridge, UK
Paper not yet in RePEc: Add citation now
Swaminathan, V. ; Stilley, K.M. ; Ahluwalia, R. When brand personality matters: the moderating role of attachment styles. 2009 J. Consum. Res.. 35 985-1002
- Temin, D. How United Became the World's Most Hated Airline in One Day. 2017 :
Paper not yet in RePEc: Add citation now
- Thomson, M. ; Johnson, A.R. Marketplace and personal space: investigating the differential effects of attachment style across relationship contexts. 2006 Psychol. Market.. 23 711-726
Paper not yet in RePEc: Add citation now
- Thomson, M. ; MacInnis, D.J. ; Whan Park, C. The ties that bind: measuring the strength of consumers' emotional attachments to brands. 2005 J. Consum. Psychol.. 15 77-91
Paper not yet in RePEc: Add citation now
- Varela-Neira, C. ; Vázquez-Casielles, R. ; Iglesias, V. The effects of customer age and recovery strategies in a service failure setting. 2010 J. Financ. Serv. Market.. 15 32-48
Paper not yet in RePEc: Add citation now
- Veloutsou, C. ; Guzmán, F. The evolution of brand management thinking over the last 25 years as recorded in the Journal of Product and Brand Management. 2017 J. Prod. Brand Manag.. 26 2-12
Paper not yet in RePEc: Add citation now
Wang, Y.C. ; Lang, C. Service employee dress: effects on employee-customer interactions and customer-brand relationship at full-service restaurants. 2019 J. Retailing Consum. Serv.. 50 1-9
Ward, J.C. ; Ostrom, A.L. Complaining to the masses: the role of protest framing in customer-created complaint web sites. 2006 J. Consum. Res.. 33 220-230
- Wu, P.C.S. ; Wang, Y.C. The influences of electronic word-of-mouth message appeal and message source credibility on brand attitude. 2011 Asia Pac. J. Market. Logist.. 23 448-472
Paper not yet in RePEc: Add citation now
- Zarantonello, L. ; Romani, S. ; Grappi, S. ; Bagozzi, R.P. Brand hate. 2016 J. Prod. Brand Manag.. 25 11-25
Paper not yet in RePEc: Add citation now
- Zhang, Y. ; Zhang, J. ; Sakulsinlapakorn, K. Love becomes hate? or love is blind? moderating effects of brand love upon consumers' retaliation towards brand failure. 2020 J. Prod. Brand Manag.. -
Paper not yet in RePEc: Add citation now
Zhao, X. ; Lynch, J.G. ; Chen, Q. Reconsidering Baron and Kenny: myths and truths about mediation analysis. 2010 J. Consum. Res.. 37 197-206