1. Pairing up with anthropomorphized artificial agents: Leveraging employee creativity in service encounters. (2024). Chen, Rocky Peng ; Huang, Lexie Lan ; Wa, Kimmy.
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2. Influence of Online to Offline on a Chain Store: Two Moderated Mediation Models Investigation. (2024). Liao, Shu-Hsien ; Liu, Hui-Ling ; Hu, Da-Chian.
   In: SAGE Open.
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3. Barriers to resolving institutional complexity in access-based service innovation. (2024). Cherrier, Hlne.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003060.

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4. Customer engagement in Saudi food delivery apps through social media marketing: Examining the antecedents and consequences using PLS-SEM and NCA. (2024). Bashir, Shahid ; Aziz, Shahab ; Qummar, Hamza ; Ting, Ding Hooi ; Abbasi, Amir Zaib.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002972.

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5. Determinants of food waste behavior on Muslim Generation Z in Padang City, Indonesia. (2024). Dewi, M R ; Lubis, D ; Asmara, A.
   In: ASEAN University for Sustainable Food System, Faculty of Economics, Kasetsart University, Bangkok, Thailand, April 18-19, 2024.
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6. Contribution of sales control in salespeople€™s creative selling: Work engagement as a mediator. (2023). Hur, Won-Moo ; Kang, Seongho ; Park, Hye Won.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002382.

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7. Interactive and synergistic relationships among different types of innovations. (2023). Chang, Woojung ; Lee, Jong-Ho ; Whang, Jeong-Bin.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:74:y:2023:i:c:s0969698923001698.

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8. Understanding the link between customer feedback metrics and firm performance. (2023). El-Halaby, Sherif ; Alharthi, Majed ; Alamoudi, Hawazen ; Agag, Gomaa ; Durrani, Baseer Ali ; Hassanein, Ahmed ; Abdelmoety, Ziad H ; Shehawy, Yasser Moustafa.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000486.

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9. Integrated concepts of the UTAUT and TPB in virtual reality behavioral intention. (2023). Huang, Yung-Chuan.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:70:y:2023:i:c:s096969892200220x.

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10. Determinants of switching intention in the electricity markets - An integrated structural model approach. (2022). Hussain, Shahid ; Seet, Pi-Shen ; Iranmanesh, Mohammad ; Ryan, Maria ; Cripps, Helen ; Salam, Abdul.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:69:y:2022:i:c:s0969698922001874.

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11. How marketing strategy, perceived value and brand image influence WOM outcomes€”The sharing economy perspective. (2022). Huang, Yung-Chuan.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001643.

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12. The golden mean: Research on the mechanism of customer participation in employee service innovation. (2022). Han, Shenghao ; Zhang, Jieqiong ; Liu, Dewen.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001333.

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13. Service innovativeness in retailing: Increasing the relative attractiveness during the COVID-19 pandemic. (2022). Kristensson, Per ; Witell, Lars ; Pilawa, Joanna ; Valtakoski, Aku.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:67:y:2022:i:c:s0969698922000558.

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2. The effect of stability and concentration of upstream and downstream relationships of focal firms on two-level trade credit. (2024). Hu, Zhijian ; Zhang, Tianjiao ; Mo, Haimiao.
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3. Does human value-expressive brand anthropomorphism on social media lead to greater brand competitiveness?. (2024). Hugh, Dean Charles ; Burgess, Amelie Jay ; Mirzaei, Abas.
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8. The impact of Covid-19 on how core and peripheral service satisfaction impacts customer satisfaction. (2024). Seggie, Steven H ; Kubler, Raoul V.
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10. The influence of negative travel-related experience on tourist’s brand loyalty. (2023). Piper, Luigi ; Cosmo, Lucrezia Maria ; Guido, Gianluigi ; Mileti, Antonio.
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13. Credibility and price premium-based competitiveness for industrial brands. (2023). Johnson, Lester W ; Leckie, Civilai ; Dwivedi, Abhishek.
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14. Why do consumers prefer one brand over another? The economics and sociology of brand competitiveness. (2023). della Lena, Sebastiano ; Timming, Andrew R.
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18. Customer happiness as a function of perceived loyalty program benefits - A quantile regression approach. (2022). Agarwal, Reeti ; Misra, Dheeraj ; Mehrotra, Ankit.
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19. The Effects of External and Internal Factors on Competitive Advantage—Moderation of Market Dynamism and Mediation of Customer Relationship Building. (2021). Olya, Hossein ; Cheraghalizadeh, Romina ; Tumer, Mustafa.
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20. Complex Customer Loyalty Measurement at Closed-Loop Quality Management in B2B Area—Czech Example. (2021). Nenadal, Jaroslav ; Tylekova, Eva ; Vykydal, David.
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23. The Relationship Between Service Quality, Corporate Image, and Customer Loyalty of Generation Y: An Application of S-O-R Paradigm in the Context of Superstores in Bangladesh. (2020). Mohd, Nor Azila ; Didarul, Mirza Mohammad.
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24. Elderly Users’ Satisfaction with Public Transport in Thailand Using Different Importance Performance Analysis Approaches. (2020). Ratanavaraha, Vatanavongs ; Jomnonkwao, Sajjakaj ; Chaisomboon, Methawadee.
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26. A correlated uniqueness model of service quality measurement among users of cloud-based service platforms. (2020). Prybutok, Victor R ; Natesan, Prathiba ; Boakye, Kwabena G.
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27. Strategic design of precautionary measures for airport passengers in times of global health crisis Covid 19: Parametric modelling and processing algorithms. (2020). Dabachine, Yassine ; Biniz, Mohamed ; Taheri, Hamza ; Bouikhalene, Belaid ; Balouki, Abdessamad.
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28. Antecedents and consequences of passenger satisfaction with the airport. (2020). Gomes, Carlos.
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29. The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector. (2019). Pakurar, Miklos ; Olah, Judit ; Popp, Jozsef ; Nagy, Janos ; Haddad, Hossam.
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    RePEc:gam:jsusta:v:11:y:2019:i:4:p:1113-:d:207689.

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