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Complex Customer Loyalty Measurement at Closed-Loop Quality Management in B2B Area—Czech Example. (2021). Nenadal, Jaroslav ; Tylekova, Eva ; Vykydal, David.
In: Sustainability.
RePEc:gam:jsusta:v:13:y:2021:i:5:p:2957-:d:513287.

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    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:8:p:6607-:d:1122831.

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  2. “I am Delighted!”: The Effect of Perceived Customer Value on Repurchase and Advocacy Intention in B2B Express Delivery Services. (2021). Cepeda, Ignacio ; Alarcon, David ; Correa, Carlos .
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:11:p:6013-:d:562952.

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