create a website

How do customers react to preferential treatment? An affective events theory and time-lagged survey. (2024). Lim, Weng Marc ; Rasool, Shahid ; Ul, Qurat ; Zeshan, Muhammad.
In: Journal of Retailing and Consumer Services.
RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924002236.

Full description at Econpapers || Download paper

Cited: 0

Citations received by this document

Cites: 106

References cited by this document

Cocites: 37

Documents which have cited the same bibliography

Coauthors: 0

Authors who have wrote about the same topic

Citations

Citations received by this document

    This document has not been cited yet.

References

References cited by this document

  1. Achrol, R.S. ; Kotler, P. Marketing in the network economy. 1999 J. Market.. 63 146-163
    Paper not yet in RePEc: Add citation now
  2. Agarwal, R. ; Mehrotra, A. ; Misra, D. Customer happiness as a function of perceived loyalty program benefits-A quantile regression approach. 2022 J. Retailing Consum. Serv.. 64 -

  3. Ahrholdt, D.C. ; Gudergan, S.P. ; Ringle, C.M. Enhancing service loyalty: the roles of delight, satisfaction, and service quality. 2017 J. Trav. Res.. 56 436-450
    Paper not yet in RePEc: Add citation now
  4. Aksoy, N.C. ; Yazici, N. Does justice affect brand advocacy? Online brand advocacy behaviors as a response to hotel customers' justice perceptions. 2023 J. Retailing Consum. Serv.. 73 -

  5. Arbore, A. ; Estes, Z. Loyalty program structure and consumers' perceptions of status: feeling special in a grocery store?. 2013 J. Retailing Consum. Serv.. 20 439-444

  6. Barnes, D.C. ; Beauchamp, M.B. ; Webster, C. To delight, or not to delight? This is the question service firms must address. 2010 J. Market. Theor. Pract.. 18 295-303
    Paper not yet in RePEc: Add citation now
  7. Barnes, D.C. ; Krallman, A. Customer delight: a review and agenda for research. 2019 J. Market. Theor. Pract.. 27 174-195
    Paper not yet in RePEc: Add citation now
  8. Bartl, C. ; Gouthier, M.H. ; Lenker, M. Delighting consumers click by click: antecedents and effects of delight online. 2013 J. Serv. Res.. 16 386-399
    Paper not yet in RePEc: Add citation now
  9. Basu, R. ; Lim, W.M. ; Kumar, A. ; Kumar, S. Marketing analytics: the bridge between customer psychology and marketing decision‐making. 2023 Psychol. Market.. 40 2588-2611
    Paper not yet in RePEc: Add citation now
  10. Baumann, C. ; Hoadley, S. ; Hamin, H. ; Nugraha, A. Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets. 2017 J. Retailing Consum. Serv.. 36 62-74

  11. Beatty, S.E. ; Ferrell, M.E. Impulse buying: modeling its precursors. 1998 J. Retailing. 74 169-191
    Paper not yet in RePEc: Add citation now
  12. Caruelle, D. ; Lervik-Olsen, L. ; Gustafsson, A. The clock is ticking—or is it? Customer satisfaction response to waiting shorter vs. longer than expected during a service encounter. 2023 J. Retailing. 99 247-266

  13. Chaabane, A.M. ; Pez, V. “Make me feel special”: are hierarchical loyalty programs a panacea for all brands? The role of brand concept. 2017 J. Retailing Consum. Serv.. 38 108-117
    Paper not yet in RePEc: Add citation now
  14. Chakraborty, D. ; Siddiqui, A. ; Siddiqui, M. ; Alatawi, F.M.H. Exploring consumer purchase intentions and behavior of buying ayurveda products using SOBC framework. 2022 J. Retailing Consum. Serv.. 65 -

  15. Chandra, S. ; Verma, S. ; Lim, W.M. ; Kumar, S. ; Donthu, N. Personalization in personalized marketing: trends and ways forward. 2022 Psychol. Market.. 39 1529-1562
    Paper not yet in RePEc: Add citation now
  16. Chang, W. ; Song, J.H. ; Lee, S. Observation of other's preferential treatment as a constructive catalyst for improved repatronize intentions. 2020 J. Retailing Consum. Serv.. 57 -

  17. Chark, R. ; Wang, J.Q. Relationship norm moderates observers' reaction to unearned preferential treatment. 2024 J. Trav. Res.. 63 923-939
    Paper not yet in RePEc: Add citation now
  18. Chitturi, R. ; Raghunathan, R. ; Mahajan, V. Delight by design: the role of hedonic versus utilitarian benefits. 2008 J. Market.. 72 48-63
    Paper not yet in RePEc: Add citation now
  19. Collier, J.E. ; Barnes, D.C. ; Abney, A.K. ; Pelletier, M.J. Idiosyncratic service experiences: when customers desire the extraordinary in a service encounter. 2018 J. Bus. Res.. 84 150-161

  20. Czepiel, J.A. Service encounters and service relationships: implications for research. 1990 J. Bus. Res.. 20 13-21

  21. Das, M. ; Habib, M. ; Saha, V. ; Jebarajakirthy, C. Bandwagon vs snob luxuries: targeting consumers based on uniqueness dominance. 2021 J. Retailing Consum. Serv.. 61 -

  22. de Regt, A. ; Plangger, K. ; Barnes, S.J. Virtual reality marketing and customer advocacy: transforming experiences from story-telling to story-doing. 2021 J. Bus. Res.. 136 513-522

  23. Desmet, P. ; Fokkinga, S. Beyond Maslow's pyramid: introducing a typology of thirteen fundamental needs for human-centered design. 2020 Multimodal Technologies and Interaction. 4 38-
    Paper not yet in RePEc: Add citation now
  24. Dhandra, T.K. Does self-esteem matter? A framework depicting role of self-esteem between dispositional mindfulness and impulsive buying. 2020 J. Retailing Consum. Serv.. 55 -

  25. Drèze, X. ; Nunes, J.C. Feeling superior: the impact of loyalty program structure on consumers' perceptions of status. 2009 J. Consum. Res.. 35 890-905

  26. Durvasula, S. ; Lysonski, S. A double‐edged sword: understanding vanity across cultures. 2008 J. Consum. Market.. 25 230-244
    Paper not yet in RePEc: Add citation now
  27. Dwivedi, A. A higher-order model of consumer brand engagement and its impact on loyalty intentions. 2015 J. Retailing Consum. Serv.. 24 100-109

  28. Fornell, C. ; Larcker, D.F. Structural equation models with unobservable variables and measurement error: algebra and statistics. 1981 J. Market. Res.. 18 382-388
    Paper not yet in RePEc: Add citation now
  29. Grönroos, C. ; Ojasalo, K. Service productivity: towards a conceptualization of the transformation of inputs into economic results in services. 2004 J. Bus. Res.. 57 414-423

  30. Guchait, P. ; Kim, M.G. ; Roseman, M.G. Error management at multiple organizational levels: impact on customer self-esteem and delight. 2014 J. Foodserv. Bus. Res.. 17 450-471
    Paper not yet in RePEc: Add citation now
  31. Gupta, R.K. Effects of confidence and social benefits on consumers' extra-role and in-role behaviors: a social identity and social exchange perspective. 2022 J. Retailing Consum. Serv.. 65 -

  32. Gwinner, K.P. ; Gremler, D.D. ; Bitner, M.J. Relational benefits in services industries: the customer's perspective. 1998 J. Acad. Market. Sci.. 26 101-114
    Paper not yet in RePEc: Add citation now
  33. Hair, J.F. ; Ringle, C.M. ; Sarstedt, M. Partial least squares: the better approach to structural equation modeling?. 2012 Long. Range Plan.. 45 312-319
    Paper not yet in RePEc: Add citation now
  34. Hair, J.F. ; Risher, J.J. ; Sarstedt, M. ; Ringle, C.M. When to use and how to report the results of PLS-SEM. 2019 Eur. Bus. Rev.. 31 2-24
    Paper not yet in RePEc: Add citation now
  35. Hallikainen, H. ; Luongo, M. ; Dhir, A. ; Laukkanen, T. Consequences of personalized product recommendations and price promotions in online grocery shopping. 2022 J. Retailing Consum. Serv.. 69 -

  36. Henderson, C.M. ; Beck, J.T. ; Palmatier, R.W. Review of the theoretical underpinnings of loyalty programs. 2011 J. Consum. Psychol.. 21 256-276
    Paper not yet in RePEc: Add citation now
  37. Homburg, C. ; Droll, M. ; Totzek, D. Customer prioritization: does it pay off, and how should it be implemented?. 2008 J. Market.. 72 110-130
    Paper not yet in RePEc: Add citation now
  38. Huang, Q. ; Dastane, O. ; Cham, T.H. ; Cheah, J.H. Is ‘she’ more impulsive (to pleasure) than ‘him’ during livestream e-commerce shopping?. 2024 J. Retailing Consum. Serv.. 78 -

  39. Janssen, M.F. ; Birnie, E. ; Haagsma, J.A. ; Bonsel, G.J. Comparing the standard EQ-5D three-level system with a five-level version. 2008 Value Health. 11 275-284
    Paper not yet in RePEc: Add citation now
  40. Jiang, L. ; Hoegg, J. ; Dahl, D.W. Consumer reaction to unearned preferential treatment. 2013 J. Consum. Res.. 40 412-427

  41. Jin, T. ; Prentice, C. ; Shao, W. Identifying antecedent conditions for luxury brand purchase. 2021 J. Retailing Consum. Serv.. 60 -

  42. Kaiser, U. ; Schreier, M. ; Janiszewski, C. The self-expressive customization of a product can improve performance. 2017 J. Market. Res.. 54 816-831
    Paper not yet in RePEc: Add citation now
  43. Kim, H. ; Jang, S.S. Is differential treatment in response to service failures effective? The roles of comparison, loyalty, and scarcity messages. 2021 Int. J. Hospit. Manage.. 95 -
    Paper not yet in RePEc: Add citation now
  44. Kim, S. ; Chang, H.J.J. Mechanism of retail therapy during stressful life events: the psychological compensation of revenge consumption toward luxury brands. 2023 J. Retailing Consum. Serv.. 75 -

  45. Kim, S. ; Kim, M. ; Choi, L. “Going the extra mile”: an integrative model of customer delight. 2024 Int. J. Contemp. Hospit. Manag.. 36 1193-1212
    Paper not yet in RePEc: Add citation now
  46. Kim, Y.S. ; Baker, M.A. I earn it, but they just get it: loyalty program customer reactions to unearned preferential treatment in the social servicescape. 2020 Cornell Hospitality Quarterly. 61 84-97
    Paper not yet in RePEc: Add citation now
  47. Kock, N. Common method bias in PLS-SEM: a full collinearity assessment approach. 2015 Int. J. e-Collaboration. 11 1-10
    Paper not yet in RePEc: Add citation now
  48. Kumar, A. ; Olshavsky, R.W. ; King, M.F. Exploring alternative antecedents of customer delight. 2001 J. Consumer Satisfaction, Dissatisfaction Complain. Behav.. 14 14-26
    Paper not yet in RePEc: Add citation now
  49. Lacey, R. ; Suh, J. ; Morgan, R.M. Differential effects of preferential treatment levels on relational outcomes. 2007 J. Serv. Res.. 9 241-256
    Paper not yet in RePEc: Add citation now
  50. Lang, L.D. ; Lim, W.M. ; Guzmán, F. How does promotion mix affect brand equity? Insights from a mixed-methods study of low involvement products. 2022 J. Bus. Res.. 141 175-190

  51. Lawer, C. ; Knox, S. Customer advocacy and brand development. 2006 J. Prod. Brand Manag.. 15 121-129
    Paper not yet in RePEc: Add citation now
  52. Lee, L. ; Kim, D. How special am I? Consumer responses to promotion individualization and notification exclusivity. 2023 Asia Pac. J. Mark. Logist.. 35 582-605
    Paper not yet in RePEc: Add citation now
  53. Lee, S.A. ; Shea, L. Investigating the key routes to customers' delightful moments in the hotel context. 2015 J. Hospit. Market. Manag.. 24 532-553
    Paper not yet in RePEc: Add citation now
  54. Lim, W.M. ; Kumar, S. ; Pandey, N. ; Rasul, T. ; Gaur, V. From direct marketing to interactive marketing: a retrospective review of the Journal of Research in Interactive Marketing. 2023 J. Res. Indian Med.. 17 232-256
    Paper not yet in RePEc: Add citation now
  55. Lim, W.M. ; Kumar, S. ; Pandey, N. ; Verma, D. ; Kumar, D. Evolution and trends in consumer behaviour: insights from journal of consumer behaviour. 2023 J. Consum. Behav.. 22 217-232
    Paper not yet in RePEc: Add citation now
  56. Lim, W.M. ; Rasul, T. Customer engagement and social media: revisiting the past to inform the future. 2022 J. Bus. Res.. 148 325-342

  57. Lim, W.M. ; Rasul, T. ; Kumar, S. ; Ala, M. Past, present, and future of customer engagement. 2022 J. Bus. Res.. 140 439-458
    Paper not yet in RePEc: Add citation now
  58. Lim, W.M. ; Ting, D.H. Research Methodology: A Toolkit of Sampling and Data Analysis Techniques for Quantitative Research. 2012 Grin Verlag: Germany
    Paper not yet in RePEc: Add citation now
  59. Lim, W.M. ; Ting, D.H. Young adults' susceptibility to interpersonal influence: a case of apparel purchases. 2010 Int. J. Manag. Stud.. 17 143-164
    Paper not yet in RePEc: Add citation now
  60. Liu, M.W. ; Keh, H.T. Consumer delight and outrage: scale development and validation. 2015 Journal of Service Theory and Practice. 25 680-699
    Paper not yet in RePEc: Add citation now
  61. Mattila, A.S. ; Hanks, L. ; Zhang, L. Existential guilt and preferential treatment: the case of an airline upgrade. 2013 J. Trav. Res.. 52 591-599
    Paper not yet in RePEc: Add citation now
  62. Maturo, A. ; Rosiello, M.G. Psychological and social motivations to the purchase of technological goods: fuzzy mathematical models of interpretation. 2013 Procedia-Social and Behavioral Sciences. 84 1845-1849
    Paper not yet in RePEc: Add citation now
  63. Mayser, S. Perceived Fairness of Differential Customer Treatment. 2011 Technische Universität München:
    Paper not yet in RePEc: Add citation now
  64. Mayser, S. ; von Wangenheim, F. Perceived fairness of differential customer treatment: consumers' understanding of distributive justice really matters. 2013 J. Serv. Res.. 16 99-113
    Paper not yet in RePEc: Add citation now
  65. Merdin-Uygur, E. ; Ozturkcan, S. Consumers and service robots: power relationships amid COVID-19 pandemic. 2023 J. Retailing Consum. Serv.. 70 -

  66. Meyer-Waarden, L. Effects of loyalty program rewards on store loyalty. 2015 J. Retailing Consum. Serv.. 24 22-32

  67. Meyer-Waarden, L. ; Bruwer, J. ; Galan, J.P. Loyalty programs, loyalty engagement and customer engagement with the company brand: consumer-centric behavioral psychology insights from three industries. 2023 J. Retailing Consum. Serv.. 71 -

  68. Moon, M.A. ; Faheem, S. ; Farooq, A. I, me, and my everything: self conceptual traits and compulsive buying behavior. 2022 J. Retailing Consum. Serv.. 68 -

  69. Mvondo, G.F.N. ; Jing, F. ; Hussain, K. What's in the box? Investigating the benefits and risks of the blind box selling strategy. 2023 J. Retailing Consum. Serv.. 71 -

  70. Nguyen, B. ; Lee-Wingate, S.N. ; Simkin, L. The customer relationship management paradox: five steps to create a fairer organisation. 2014 Social Business. 4 207-230
    Paper not yet in RePEc: Add citation now
  71. Nusrat, F. ; Huang, Y. Feeling rewarded and entitled to be served: understanding the influence of self-versus regular checkout on customer loyalty. 2024 J. Bus. Res.. 170 -

  72. Oliver, R.L. ; Rust, R.T. ; Varki, S. Customer delight: foundations, findings, and managerial insight. 1997 J. Retailing. 73 311-336
    Paper not yet in RePEc: Add citation now
  73. Parasuraman, A. ; Ball, J. ; Aksoy, L. ; Keiningham, T.L. ; Zaki, M. More than a feeling? Toward a theory of customer delight. 2021 J. Serv. Manag.. 32 1-26
    Paper not yet in RePEc: Add citation now
  74. Park, J. ; Li, W. “I got it FIRST”: antecedents of competitive consumption of a new product. 2023 J. Retailing Consum. Serv.. 73 -
    Paper not yet in RePEc: Add citation now
  75. Park, J.Y. ; Jang, S.S. You got a free upgrade? What about me? The consequences of unearned preferential treatment. 2015 Tourism Manag.. 50 59-68

  76. Pez, V. ; Butori, R. ; de Kerviler, G. Because I'm worth it: the impact of given versus perceived status on preferential treatment effectiveness. 2015 J. Bus. Res.. 68 2477-2483
    Paper not yet in RePEc: Add citation now
  77. Pontes, V. ; Greer, D.A. ; Pontes, N. ; Beatson, A. Need for distinction moderates customer responses to preferential treatment. 2023 J. Serv. Market.. 37 409-419
    Paper not yet in RePEc: Add citation now
  78. Quaye, E.S. ; Taoana, C. ; Abratt, R. ; Anabila, P. Customer advocacy and brand loyalty: the mediating roles of brand relationship quality and trust. 2022 J. Brand Manag.. 29 363-382

  79. Roy, S.K. Consequences of customer advocacy. 2013 J. Strat. Market.. 21 260-276
    Paper not yet in RePEc: Add citation now
  80. Sheth, J.N. ; Sisodia, R.S. ; Sharma, A. The antecedents and consequences of customer-centric marketing. 2000 J. Acad. Market. Sci.. 28 55-66
    Paper not yet in RePEc: Add citation now
  81. Shin, H. ; Eastman, J.K. ; Mothersbaugh, D. The effect of a limited-edition offer following brand dilution on consumer attitudes toward a luxury brand. 2017 J. Retailing Consum. Serv.. 38 59-70

  82. Shoukat, M.H. ; Ramkissoon, H. Customer delight, engagement, experience, value co-creation, place identity, and revisit intention: a new conceptual framework. 2022 J. Hospit. Market. Manag.. 31 757-775
    Paper not yet in RePEc: Add citation now
  83. Skogland, I. ; Siguaw, J.A. Are your satisfied customers loyal?. 2004 Cornell Hotel Restaur. Adm. Q.. 45 221-234
    Paper not yet in RePEc: Add citation now
  84. Söderlund, M. ; Colliander, J. Loyalty program rewards and their impact on perceived justice, customer satisfaction, and repatronize intentions. 2015 J. Retailing Consum. Serv.. 25 47-57

  85. Söderlund, M. ; Liljander, V. ; Gummerus, J. ; Hellman, P. ; Lipkin, M. ; Oikarinen, E.L. Preferential treatment in the service encounter. 2014 J. Serv. Manag.. 25 512-530
    Paper not yet in RePEc: Add citation now
  86. Sukhu, A. ; Bilgihan, A. The impact of hedonic dining experiences on word of mouth, switching intentions and willingness to pay. 2021 Br. Food J.. 123 3954-3969
    Paper not yet in RePEc: Add citation now
  87. Sung, Y. ; Lee, J.A. ; Kim, E. ; Choi, S.M. Why we post selfies: understanding motivations for posting pictures of oneself. 2016 Pers. Indiv. Differ.. 97 260-265
    Paper not yet in RePEc: Add citation now
  88. Sweeney, J. ; Payne, A. ; Frow, P. ; Liu, D. Customer advocacy: a distinctive form of word of mouth. 2020 J. Serv. Res.. 23 139-155
    Paper not yet in RePEc: Add citation now
  89. Tajfel, H. Social identity and intergroup behaviour. 1974 Soc. Sci. Inf.. 13 65-93
    Paper not yet in RePEc: Add citation now
  90. Tessaro, J.A. ; Harms, R. ; Schiele, H. How startups become attractive to suppliers and achieve preferred customer status: factors influencing the positioning of young firms. 2023 Ind. Market. Manag.. 113 100-115
    Paper not yet in RePEc: Add citation now
  91. Torres, E.N. Deconstructing service quality and customer satisfaction: challenges and directions for future research. 2014 Int. J. Hospit. Manag.. 23 652-677
    Paper not yet in RePEc: Add citation now
  92. Torres, E.N. ; Kline, S. From customer satisfaction to customer delight: creating a new standard of service for the hotel industry. 2013 Int. J. Contemp. Hospit. Manag.. 25 642-659
    Paper not yet in RePEc: Add citation now
  93. Torrres, E.N. ; Zhang, T. ; Ronzoni, G. Measuring delightful customer experiences: the validation and testing of a customer delight scale along with its antecedents and effects. 2019 Int. J. Hospit. Manag.. 87 -
    Paper not yet in RePEc: Add citation now
  94. Tyrväinen, O. ; Karjaluoto, H. ; Saarijärvi, H. Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail. 2020 J. Retailing Consum. Serv.. 57 -

  95. Urban, G. The emerging era of customer advocacy. 2004 MIT Sloan Manag. Rev.. 45 77-82
    Paper not yet in RePEc: Add citation now
  96. Van der Heijden, H. ; Verhagen, T. Online store image: conceptual foundations and empirical measurement. 2004 Inf. Manag.. 41 609-617
    Paper not yet in RePEc: Add citation now
  97. Verhagen, T. ; van Dolen, W. The influence of online store beliefs on consumer online impulse buying: a model and empirical application. 2011 Inf. Manag.. 48 320-327
    Paper not yet in RePEc: Add citation now
  98. Vohs, K.D. ; Faber, R.J. Spent resources: self-regulatory resource availability affects impulse buying. 2007 J. Consum. Res.. 33 537-547

  99. Wang, X.X. ; He, A.Z. The impact of retailers' sustainable development on consumer advocacy: a chain mediation model investigation. 2022 J. Retailing Consum. Serv.. 64 -

  100. Weiss, H.M. ; Cropanzano, R. Affective events theory: a theoretical discussion of the structure, causes and consequences of affective experiences at work. 1996 Res. Organ. Behav.. 18 34-74
    Paper not yet in RePEc: Add citation now
  101. Wolfinbarger, M. ; Gilly, M.C. eTailQ: dimensionalizing, measuring and predicting etail quality. 2003 J. Retailing. 79 183-198
    Paper not yet in RePEc: Add citation now
  102. Wong, A. How social capital builds online brand advocacy in luxury social media brand communities. 2023 J. Retailing Consum. Serv.. 70 -

  103. Wong, A. The role of emotional satisfaction in service encounters. 2004 Manag. Serv. Qual.: Int. J.. 14 365-376
    Paper not yet in RePEc: Add citation now
  104. Xia, L. ; Kukar-Kinney, M. For our valued customers only: examining consumer responses to preferential treatment practices. 2014 J. Bus. Res.. 67 2368-2375

  105. Yu, Y.T. ; Dean, A. The contribution of emotional satisfaction to consumer loyalty. 2001 Int. J. Serv. Ind. Manag.. 12 234-250
    Paper not yet in RePEc: Add citation now
  106. Zheng, X. ; Zhang, L. ; Line, N. ; Wei, W. The effects of unfulfilled preferential treatment and review dispersion on Airbnb guests' attitudes and behavior. 2023 J. Hospit. Tourism Res.. 47 1244-1269
    Paper not yet in RePEc: Add citation now

Cocites

Documents in RePEc which have cited the same bibliography

  1. Effects of financial consumer protection on brand love and brand advocacy. (2025). Shan, Shirie Pui ; Choi, Matthew Yau.
    In: Journal of Financial Services Marketing.
    RePEc:pal:jofsma:v:30:y:2025:i:2:d:10.1057_s41264-025-00306-x.

    Full description at Econpapers || Download paper

  2. The impact of corporate social responsibility on customer loyalty in hospitality business. (2024). Cuesta-Valio, Pedro ; Kazakov, Sergey ; Penelas-Legua, Azucena ; Gutirrez-Rodrguez, Pablo.
    In: Quality & Quantity: International Journal of Methodology.
    RePEc:spr:qualqt:v:58:y:2024:i:3:d:10.1007_s11135-023-01749-x.

    Full description at Econpapers || Download paper

  3. Optimizing Retailer Ordering Strategies: a Comparative Analysis of Membership and Non-Membership Systems. (2024). Meng, Zhiqing ; Xu, Lina.
    In: Journal of the Knowledge Economy.
    RePEc:spr:jknowl:v:15:y:2024:i:3:d:10.1007_s13132-023-01638-6.

    Full description at Econpapers || Download paper

  4. Does Consumer€™s Happiness and Other Emotions Signaling Affect Seller€™s Prices? Theory and Evidence From Six Field Studies. (2024). Barokas, Guy ; Sherman, Arie.
    In: SAGE Open.
    RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440241241455.

    Full description at Econpapers || Download paper

  5. Designing and evaluating insurance customer loyalty programs for different customer groups based on their lifetime value. (2024). Askarifar, Kazem ; Nikbakht, Amin ; Ebrahimi, Abolghasem.
    In: Journal of Financial Services Marketing.
    RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00242-8.

    Full description at Econpapers || Download paper

  6. Quantifying the short- and long-term effects of promotional incentives in a loyalty program: Evidence from birthday rewards in a large retail company. (2024). Hoshino, Takahiro ; Nishio, Kazuki.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002534.

    Full description at Econpapers || Download paper

  7. How do customers react to preferential treatment? An affective events theory and time-lagged survey. (2024). Lim, Weng Marc ; Rasool, Shahid ; Ul, Qurat ; Zeshan, Muhammad.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924002236.

    Full description at Econpapers || Download paper

  8. High-end fashion as a social phenomenon: Exploring the perceptions of designers and consumers. (2024). Pedro, Yael ; Correia, Sandra Maria ; Friedmann, Enav.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001735.

    Full description at Econpapers || Download paper

  9. Nitty-gritties of customer experience in metaverse retailing. (2024). Agarwal, Vaishali ; Alzeiby, Ebtesam Abdullah ; Khalil, Ashraf ; Mehrotra, Ankit.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001723.

    Full description at Econpapers || Download paper

  10. Consumer engagement in chatbots and voicebots. A multiple-experiment approach in online retailing context. (2024). Rohit, Kumar ; Katiyar, Gagan ; Alzeiby, Ebtesam Abdullah ; Mehrotra, Ankit ; Shankar, Amit.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000249.

    Full description at Econpapers || Download paper

  11. Enablers and inhibitors of digital hoarding behaviour. An application of dual-factor theory and regret theory. (2024). Vinoi, Nivin ; Azad, Nasreen ; Kumar, Jitender ; Mehrotra, Ankit ; Shankar, Amit.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:77:y:2024:i:c:s096969892300396x.

    Full description at Econpapers || Download paper

  12. Holding on to your memories: Factors influencing social media hoarding behaviour. (2024). Vinoi, Nivin ; Kumar, Jitender ; Khalil, Ashraf ; Mehrotra, Ankit ; Shankar, Amit.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003685.

    Full description at Econpapers || Download paper

  13. Diet or lifestyle: Consumer purchase behavior of vegan retailing. A qualitative assessment. (2024). Sharma, Veenu ; Badghish, Saeed ; Habib, Muhammad Danish ; Alghamdi, Aseel ; Mehrotra, Ankit.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003351.

    Full description at Econpapers || Download paper

  14. Role of perceived benefits of online shopping festival in vietnam: Differences between millennials and generation Z. (2023). Kim, Woo Bin ; Xie, Jiali ; Choo, Ho Jung.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002813.

    Full description at Econpapers || Download paper

  15. Over-the-top (OTT) retailing in the post pandemic world. Unveiling consumer drivers and barriers using a qualitative study. (2023). Sharma, Veenu ; Agarwal, Reeti ; Papa, Armando ; Malibari, Areej ; Mehrotra, Ankit.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002801.

    Full description at Econpapers || Download paper

  16. Fashion and the metaverse: Clarifying the domain and establishing a research agenda. (2023). Lim, Rachel Esther ; Park, Hyejune.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:74:y:2023:i:c:s0969698923001601.

    Full description at Econpapers || Download paper

  17. Impact of minimalist practices on consumer happiness and financial well-being. (2023). Ishaq, Muhammad Ishtiaq ; Malik, Faiza.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000802.

    Full description at Econpapers || Download paper

  18. Loyalty programs, loyalty engagement and customer engagement with the company brand: Consumer-centric behavioral psychology insights from three industries. (2023). Meyer-Waarden, Lars ; Bruwer, Johan ; Galan, Jean-Philippe.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:71:y:2023:i:c:s0969698922003058.

    Full description at Econpapers || Download paper

  19. Consequences of personalized product recommendations and price promotions in online grocery shopping. (2022). Laukkanen, Tommi ; Luongo, Milena ; Hallikainen, Heli ; Dhir, Amandeep.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:69:y:2022:i:c:s0969698922001813.

    Full description at Econpapers || Download paper

  20. Status reinforcing: Unintended rating bias on online shopping platforms. (2022). Hu, Xin ; He, Liuyi ; Liu, Junjun.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:67:y:2022:i:c:s0969698922000881.

    Full description at Econpapers || Download paper

  21. The impact of introducing a customer loyalty program on category sales and profitability. (2022). Bowman, Douglas ; Lin, Chen.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003350.

    Full description at Econpapers || Download paper

  22. Let us talk about something: The evolution of e-WOM from the past to the future. (2022). Fashami, Rahime Zaman ; Foroudi, Pantea ; Mahavarpour, Nasrin ; Akbari, Morteza ; Khodayari, Maryam.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:149:y:2022:i:c:p:663-689.

    Full description at Econpapers || Download paper

  23. The influence of membership program on customer loyalty mediated by customer satisfaction. (2021). Rozi, Fatkhur ; Muhammad, Fadhil ; Supriyanto, Achmad Sani.
    In: International Journal of Research in Business and Social Science (2147-4478).
    RePEc:rbs:ijbrss:v:10:y:2021:i:6:p:34-41.

    Full description at Econpapers || Download paper

  24. Three decades of research on loyalty programs: A literature review and future research agenda. (2021). Chen, Yanyan ; Mandler, Timo ; Meyer-Waarden, Lars.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:124:y:2021:i:c:p:179-197.

    Full description at Econpapers || Download paper

  25. Observation of others preferential treatment as a constructive catalyst for improved repatronize intentions. (2020). Chang, Woojung ; Lee, Sungho ; Song, Ji Hee.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:57:y:2020:i:c:s0969698919312822.

    Full description at Econpapers || Download paper

  26. The influence of national culture and industry structure on grocery retail customer loyalty. (2020). de Silva, Maheshan ; Robson, Julie ; Bray, Jeffery.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:54:y:2020:i:c:s0969698918311317.

    Full description at Econpapers || Download paper

  27. Having fun while receiving rewards?: Exploration of gamification in loyalty programs for consumer loyalty. (2020). Choi, Laee ; Hwang, Jiyoung.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:106:y:2020:i:c:p:365-376.

    Full description at Econpapers || Download paper

  28. Does a reward program affect customers€™ behavioural intention of visiting the airport? A case study of Singapore Changi Airport. (2020). Hong, Kan Wai ; Wu, Hanjun.
    In: Journal of Air Transport Management.
    RePEc:eee:jaitra:v:82:y:2020:i:c:s0969699719301486.

    Full description at Econpapers || Download paper

  29. What loyal women (and men) want: The role of gender and loyalty program characteristics in driving store loyalty. (2018). Vilches-Montero, Sonia ; Bravo-Olavarria, Renzo ; Chao, Chih-Wei ; Pandit, Ameet.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:44:y:2018:i:c:p:64-70.

    Full description at Econpapers || Download paper

  30. €œMake me feel special€ : Are hierarchical loyalty programs a panacea for all brands? The role of brand concept. (2017). Pez, Virginie ; Chaabane, Aida Mimouni.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:38:y:2017:i:c:p:108-117.

    Full description at Econpapers || Download paper

  31. Customers relationship with their grocery store: Direct and moderating effects from store format and loyalty programs. (2017). Marques, Susana Henriques ; Filipe, Sandra ; de Ftima, Maria.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:37:y:2017:i:c:p:78-88.

    Full description at Econpapers || Download paper

  32. A risk worth taking: Perceived risk as moderator of satisfaction, loyalty, and willingness-to-pay premium price. (2016). Wymer, Walter ; Casidy, Riza.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:32:y:2016:i:c:p:189-197.

    Full description at Econpapers || Download paper

  33. The antecedents and influences of airline loyalty programs: the moderating role of involvement. (2015). Chen, Lily ; Wang, Edward.
    In: Service Business.
    RePEc:spr:svcbiz:v:9:y:2015:i:2:p:257-280.

    Full description at Econpapers || Download paper

  34. Loyalty Programmes of Selective Grocery Retailers in the Czech Republic. (2015). Solarova, Petra.
    In: Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis.
    RePEc:mup:actaun:actaun_2015063020617.

    Full description at Econpapers || Download paper

  35. Effects of loyalty program rewards on store loyalty. (2015). Meyer-Waarden, Lars.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:24:y:2015:i:c:p:22-32.

    Full description at Econpapers || Download paper

  36. The relative contribution of loyalty programs and store attributes to store engagement and equity. (2015). Ramly, Suhaily M ; Omar, Nor A.
    In: Journal of Administrative and Business Studies.
    RePEc:apb:jabsss:2015:p:42-52.

    Full description at Econpapers || Download paper

  37. The role of customer gratitude in making relationship marketing investments successful. (2014). Fazal, Syed ; Neale, Larry ; Lings, Ian ; Mortimer, Gary.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:21:y:2014:i:5:p:788-796.

    Full description at Econpapers || Download paper

Coauthors

Authors registered in RePEc who have wrote about the same topic

Report date: 2025-09-23 16:22:43 || Missing content? Let us know

CitEc is a RePEc service, providing citation data for Economics since 2001. Last updated August, 3 2024. Contact: Jose Manuel Barrueco.