The Opening Door

If you use #HubSpot, you can now ask it questions in plain English through #ChatGPT. Instead of building reports or waiting for your team to pull data, you can simply ask: "Which deals are at risk this month?" or "What contacts need follow-up?" and get immediate answers. This is OpenAI's first CRM integration, and it could change how your team accesses customer insights. But there are practical considerations every organization should understand before rolling this out. Does your customer data get used to train AI models? What happens if you have team members in Europe? Can external consultants enable this without your knowledge? Our latest article covers what you need to know to make an informed decision—including when this integration makes sense for your organization and when it doesn't. Are you considering AI integrations for your CRM? What's your biggest concern? Read the full analysis below ⬇️

Introducing a workshop pilot from The Opening Door 👏 AI Basics: Using AI Intentionally and Responsibly Artificial intelligence is quickly changing how we work, learn, and make decisions. Yet for many, the first experience with AI begins—and ends—with a chatbot. This new virtual workshop is designed to move beyond basic prompting, offering participants a foundational understanding of AI systems and how to use them responsibly. In this 90-minute session, participants will learn: -How AI systems work and their current limitations -Core principles of responsible AI, including fairness, transparency, privacy, and accountability -Practical strategies for applying AI intentionally in personal and professional contexts This pilot session is limited to 15 participants. There is no cost to attend. We are seeking individuals who are available for the full duration and willing to provide feedback to help refine and improve the experience. No technical background is required. This workshop is ideal for professionals who are new to AI and looking to build greater awareness, confidence, and ethical literacy. To express interest, please comment below or register directly https://lu.ma/kh3o1nql Help us shape a smarter, more responsible future with AI. #ResponsibleAI

The EU AI Act is in effect, and even North American businesses with no EU operations are feeling its impact. When your AI vendors change products to comply with European law, those changes don’t always stop at the border. Our latest insight explains why 2025 is a pivotal year for AI governance — and what steps business leaders can take now to stay ahead. Read the full article ⬇️

Last week at the Volcano Theatre Conservatory, our CEO, Rose Genele spoke with theatre artists about the parallels between AI’s performance of care and the craft of live performance. Rose Genele examined how: -Sycophancy keeps machines agreeable, even when disagreement is needed. -Anthropomorphism leads us to assign intention and emotion where none exists. -Poor design ethics can allow performance to replace presence without the user’s awareness. In theatre, the audience consents to the illusion. The boundaries between performance and reality are clear. With AI, there is no such contract. When a system “listens” and responds in a way that feels empathic, we can begin to forget that there is no actor behind the mask. At The Opening Door, we believe that human-centred AI is not about making systems seem more human, but about making them more accountable to humans. That means transparency, contextual appropriateness, and an honest acknowledgment of limitations. We thank Volcano Theatre Conservatory for convening this important dialogue and for bringing artists and technologists into the same room to ask hard questions. The one we will keep asking is this: Are AI systems designed to perform human traits like empathy, care, and intelligence-- ethical or deceptive? #AIEthics #ResponsibleInnovation

Collaborating with AI ethicists has taught me a lot about responsible technology. Even so, I've always believed that everyone should be involved with #AIethics and #responsibleAI at any workplace integrating new tools into workflows. If you're equally passionate about #AIsafety, this presentation by Rose Genele may be of interest to you. Big thanks to Genele—CEO of The Opening Door—for your guidance on how to build accountable teams in the age of #machinelearning and to Toronto Machine Learning Summit (TMLS) for sharing the recording of this insightful event. #LLMs #GenAI #AIstandards #AIpolicy #WoW #newtech #digitalworkforce #computationallinguistics #futureofwork https://lnkd.in/g5bRKWFV

AI is racing ahead. But who’s making sure it doesn’t leave humans behind? During Toronto Tech Week, we brought together leaders, builders, and thinkers to explore what responsible AI actually looks like—and why it’s non-negotiable as frontier labs and nations race to build artificial superintelligence. Here’s the truth: 🚀 Generative AI capabilities are scaling faster than most organizations can adapt. 🤖 Headlines focus on the tech, but the real conversation is about trust, ethics, and human agency. 🌍 We’re at an inflection point: this is our chance to shape a future where human values guide technological progress—not the other way around. At Human-Centred AI x The Future, we explored: ✨ The 5 pillars of human-centred AI ✨ How ‘responsible’ translates into daily decisions under pressure ✨ Using AI to determine what’s real in an age of synthetic media ✨ How design, development, and governance of AI can align with human values This isn’t theoretical-- this is about ensuring the future of human-machine interaction remains collaborative. Thank you to our partners Toronto Tech Week and Thinkingbox, and to everyone who showed up ready to build a responsible AI future together. 🚨 We’re exploring turning this into an ongoing series. If you want to join the next conversation on responsible, human-centred AI, visit our recap blog, and sign up for updates. https://lnkd.in/gF8GcEFu Let’s keep building the future—intentionally, responsibly, and together. #HumanCentredAI #ResponsibleAI #TorontoTechWeek

Human-centred AI is no longer a concept for the future. It’s a strategic imperative for growth today. In just two days, The Opening Door is proud to host: Human-Centred AI x The Future: Insights, Foresight & Solutions This special edition of our flagship event brings together forward-thinking brands, investors, and built-world pioneers asking the same critical question: How do we harness AI’s potential without compromising human trust, creative integrity, or long-term value? This event offers more than discussion. It offers clarity, direction, and connection. What to expect: – Fresh insight from industry visionaries – Actionable foresight for responsible AI-integrated futures – Practical solutions at the intersection of data, design, and decision-making – A celebration of our re-launch and renewed mission If you’re building for the long term—this is your room. Join us as we chart a more human, more sustainable path forward. Swipe through for speakers, details, and what’s ahead. #FutureOfAI #ResponsibleAI #TODHCAI2025