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• #6: To capture digital opportunities, CIOs need to deal with speed, innovation and uncertainty. This requires operating two modes of enterprise IT: conventional and nonlinear. There are inherent tensions between doing IT right and doing IT fast; doing IT safely and doing IT innovatively; and working the plan and adapting. The second era of enterprise IT has been all about planning IT right and doing IT right, being predictable and creating value, while maximizing control and minimizing risk. In short, it has been about running IT like a business within a business. However, the third era — digitalization — poses additional challenges, such as the following "nonlinear" needs: The need to absorb disruptive new business models enabled by new digital technologies The need to scale up and down in Internet time The need to react fast to capture business moments The need to flex painlessly to support business model innovations The need to explore and evolve solutions that are surrounded by uncertainty Conventional IT doesn't do well under such conditions. In fact, trying to capture these needs with one mode of IT is impossible. Since the needs present a bimodal distribution, so must the capabilities to deliver on them. CIOs must develop an additional mode of IT to be deployed under three circumstances: Nonlinear speed: when there is a need for low latency and/or highly accelerated development Nonlinear innovation: when there is a need for a high level of disruptive innovation Nonlinear direction: when there is a need to continually readjust to deal with high levels of uncertainty Gartner calls this second mode of enterprise IT "nonlinear," because it deals with disruptive innovation and requires accelerated delivery and rapid readjustment. Agile software development is a must for nonlinear IT, but it is nowhere near enough. Other facets of nonlinear IT are as follows: A separate "nonlinear team," which should be multidisciplinary and probably report outside IT. Lightweight governance and metrics, allowing the second mode to be highly adaptive and take more risk. Gartner's Pace-Layered Application Strategy helps here. The addition of the different digital-related skill sets mentioned earlier. Augmenting sourcing with alternatives such as crowdsourcing, microsourcing, hackathons and startups. The ability to move systems and services between modes. Refactoring nonlinear-mode developments into a more stable, conventional mode — and occasionally the opposite. Image source: http://commons.wikimedia.org/wiki/File:US_Navy_110208-N-6003P-384_A_T-45_Goshawk_training_aircraft_lands_aboard_the_aircraft_carrier_USS_Harry_S._Truman_(CVN_75).jpg This file is a work of a sailor or employee of the U.S. Navy, taken or made as part of that person's official duties. As a work of the U.S. federal government, the image is in the public domain. This file has been identified as being free of known restrictions under copyright law, including all related and neighboring rights.