Team spirit on and off the court! ✨ Our colleagues in Pakistan came together for an exciting Padel Tournament – a day filled with energy, teamwork, and plenty of fun rallies. Beyond the competition, it was all about building stronger connections, celebrating collaboration, and enjoying time together outside the office. Congratulations to the winners, and a big shout-out to everyone who participated and made this event a success! 🏆 #TeamAfiniti #AfinitiPadelCup #TeamBuilding
About us
Afiniti is a leading provider of customer experience (CX) artificial intelligence (AI). Our CX AI solutions deliver measurably better business outcomes for some of the largest enterprises in the world. Our technology is used globally in the healthcare, telecommunications, hospitality, insurance, and banking industries, and across multiple customer experience channels.
- Website
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https://www.afiniti.com
External link for Afiniti
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- Dublin
- Type
- Privately Held
- Founded
- 2006
- Specialties
- Big Data , Cognitive Computing, Satisfaction Optimization, Bayesian Analytics, CX AI, and AI
Locations
Employees at Afiniti
Updates
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Meet Irfan S., Sr. Director of UX at Afiniti. 👋 From our Karachi office, Irfan shares how his passion for design and people-centered innovation shapes our products, and why Afiniti is the place where he continues to grow. This video kicks off our new series, spotlighting those of us driving impact across Afiniti. 🌱 🎥 Watch the full video and stay tuned for more. #Afiniti #CelebrateExcellence #EmployeeSpotlight
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We were honored to host two remarkable mentors from TechWomen, a U.S. Department of State initiative empowering women in STEM, at our Lahore office for an inspiring learning session with women across Afiniti. ⭐️ Shagufta Ahmed, led with a session on Effective Communication: Influence, Alignment, and Trust, equipping participants with strategies to lead with clarity, ask with intention, and give feedback that builds. Shawne Van Deusen-Jeffries followed with thought-provoking session on Building Your Personal Professional Brand, sharing practical tools for crafting a brand that reflects both authenticity and ambition. Huge thanks to Dilkasha Tarannum, a TechWomen alumni and the driving force behind this collaboration, Maham Rizvi for organizing the experience seamlessly, and Khalid Raheem for the ongoing support. 👏 And of course, to all the Afiniti women who joined us, onsite and virtually, to make this session meaningful and memorable! 🙌 #WomenAtAfiniti #TechWomen #Afiniti #WomenInTech #Mentorship
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Hear from our CEO, Jerome Kapelus, on what sets Afiniti apart. 🎙️ With thousands of hours of hands-on experience in contact centers, our people understand the challenges - and the opportunities - better than anyone. That deep expertise fuels the products we build and the outcomes we deliver. 📈 That perspective, and the way we work, comes to life in our refreshed About Us page. 🌎 Check it out: https://lnkd.in/deKxwTtd #Afiniti #ContactCenter #CX #Leadership #CompanyCulture #WaysOfWorking
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We are excited to announce that Dileepan Narayanan has joined Afiniti as Chief Product and Technology Officer! 🚀 With 20+ years leading breakthrough AI innovations at Amazon and beyond, Dileepan is set to drive the next wave of game-changing AI solutions that will transform contact center experiences worldwide. Read the full announcement here: https://lnkd.in/e-GV73ka #Afiniti #CPTO
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#CCWVegas is just one week away! ⏳ We’re excited to be back at Customer Contact Week Las Vegas – meet us at booth #826. Learn how Afiniti’s AI optimizes customer interactions to deliver measurably better business outcomes.
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Privacy isn't just about compliance - it’s about ethics, trust, and long-term value. Afiniti’s Head of Privacy and AI Governance, Kris Johnston, Esq., joins a panel of experts at Osano’s Privacy Pro Survival Summit to explore why responsible data practices are smart business. Expect a powerful conversation on trust, the true ROI of privacy, and how ethical approaches strengthen organizations beyond the bottom line. 🔗 Register here: https://pvcy.me/4bVzzoG #DataEthics #Afiniti
💸 Avoiding fines, proving ROI, protecting the brand... they're all important reasons to respect consumers' data privacy rights. But they can take up all of the oxygen in the data privacy conversation. Sometimes, it's easy to forget that one of the main reasons to respect data privacy rights is that it's just the right thing to do! 😤 At the Privacy Pro Survival Summit, we've assembled an all-star team to talk about why the ethics of data privacy still matter. Join Jevan Hutson of Davis Wright Tremaine, Scott Hertel of Osano, Kris Johnston, Esq. of Afiniti, and Tiffany Li of the University of San Francisco School of Law on April 10th. Sign up and learn more here! 👉https://pvcy.me/4bVzzoG
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🚀 CodeGirls x Afiniti: Growth Through Experience Our continued collaboration with CodeGirls creates opportunities for aspiring tech talent to grow through hands-on learning. #CodeGirls #Afiniti #WomenInTech #EmpoweringTalent #InternshipJourney
🌟 From Learning to Thriving! 🌟 For Fiza Siddiqui, securing an internship at Afiniti has been a game-changer. It’s not just about gaining experience—it’s about growing, learning, and proving to herself that she belongs in the tech world. With the right guidance from #CodeGirls and the opportunity to work in a dynamic environment at #Afiniti, she’s becoming more confident and capable every day. "Innovation, Collaboration, and Empowerment—these values resonate with both Afiniti and CodeGirls, as both foster learning, teamwork, and growth. My internship at Afiniti has been an incredible opportunity to enhance my technical skills, sharpen my problem-solving abilities, and gain real industry experience. Working in such a dynamic environment allows me to tackle challenges, learn from experts, and build a strong foundation for my future career. This experience is shaping me into a more confident and capable professional, preparing me for the opportunities ahead. I’m excited to keep learning and growing at Afiniti!"~ Fiza Siddiqui Here’s to chasing dreams, embracing challenges, and shaping a bright future! 🚀 #TestimonialTuesday #WomenInTech #GrowingWithAfiniti #CodeGirlsAlumni #KeepLearning Shamim Rajani Faiza Yousuf Hasnain Walji. Ph.D. Samana Hassan Kiran Zehra Lindsay Hua (she/her)
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