Beyond Encryption

Over the weekend, a cyber-incident affecting Collins Aerospace’s Muse system disrupted check-in, boarding and baggage drop operations at major European airports - including Heathrow, Brussels, Berlin, and Dublin. Delays and cancellations followed, as staff reverted to manual processing. Initial reports point to a third-party service provider as the source of the issue, underlining just how dependent essential services are on external platforms. When one vendor is hit, disruption can ripple across multiple airports and borders. For critical infrastructure, the lesson is clear: incident-response planning must go beyond internal systems to include supplier risk, fallback processes and manual alternatives - or the effects of system outages can spread far and fast.

Personalisation only works when it’s built on trust. AI at scale promises hyper-personalised experiences, but without trusted data and sound governance, it risks eroding confidence rather than building it. In this clip from our latest podcast, Allan Christian, Senior Vice President and General Manager - Engage at Precisely, explains how financial institutions can use first-party data signals to offer real-time support when customers need it most. In the full episode, Allan shares: • Why first-party data is the new personalisation engine • How to design once and deliver everywhere • What “intelligent interactivity” means for the future of customer communications management • The role of governance as an enabler, not a blocker, of trust 👉 Watch the full conversation on our website or listen on our podcast channel.

Outlook desktop user? 📧 You don’t need to leave your inbox to keep sensitive information secure. The Mailock Outlook add-in lets you: • Send and reply to encrypted emails directly from Outlook • Add an extra layer of protection with recipient authentication • Get security alerts if messages contain sensitive content • See when secure messages and attachments were opened Simple, seamless, secure - all within the email platform you use every day. 👉 Download the add-in today and make sure your emails are protected: https://lnkd.in/g4d2bn3P

Jaguar Land Rover and London North Eastern Railway (LNER) have both confirmed cyber incidents this week. JLR reported “some data” was affected, with disruption to production expected to continue into October. Suppliers in the UK and abroad have been impacted. LNER, which operates passenger services on the East Coast Main Line, said contact and journey details were accessed via a third-party supplier. Customers have been urged to be vigilant, although no payment details were compromised. These attacks highlight continuing risks across sectors where communication and continuity are critical - from transport and manufacturing to financial services. Protecting the trust in those communications is central to keeping essential services moving. Source: The Guardian

Vintage meets vintage 🚂 Last week we celebrated a big birthday for CEO Paul (we won’t say how big…). The team climbed aboard the HMS Sultan Super Sentinel steam car for a tour of local establishments - drawing more than a few double takes along the way. A unique way to mark the occasion and raise a glass together.

Certainty is the one thing home buyers can’t count on. Property transactions are still slowed by paper, email, and manual checks. That complexity creates risk, uncertainty, and stress for families and businesses alike. Angela Hesketh, Head of Market Development at PEXA UK, joined CEO Paul Holland to discuss how they’re tackling the problem. In Australia, PEXA helped transform home buying through digital conveyancing, bringing speed, transparency, and trust to the process. Now they’re applying those lessons in the UK, starting with remortgages and moving to purchases - building confidence step by step with industry and government support. Watch the first 5 minutes of their conversation below, or listen the full interview on your podcast platform of choice (search 'Sense of Identity'). 🎧

The FTC has stepped into the encryption debate. This week, the U.S. regulator wrote to Apple, Google, Meta, Microsoft, and Amazon, warning them not to weaken encryption to comply with overseas laws such as the EU’s Digital Services Act or the UK’s Online Safety Act. It's a legitimate concern - backdoors or age gates built for one market can expose users everywhere. But it raises some big questions: • How can global platforms handle conflicting regulations without putting privacy at risk? • What happens legally when compliance in one market risks breaking compliance in another? • Where does this leave the people relying on these services to protect their data? With all the recent debate on UK age gating, it underlines how privacy decisions sit within much wider geopolitical concerns. Source: WIRED

Privacy depends on constant vigilance. In this month’s Privacy Decoded, we cover: • Apple stepping back from a UK encryption standoff • 178 cases of off-channel messaging in banks • A flaw in a critical radio protocol used across Europe You’ll also find insights on passkeys, email risks, and how organisations can respond when cybercrime leads to a customer’s worst day. Read the latest edition now ⬇️

We’ve all sent the wrong email. The wrong attachment. The wrong name. In regulated sectors, those slips can be more than embarrassing - they can be costly. In his latest piece, CEO Paul Holland explores why human error tops the list of data breaches, and what firms can do to better protect people and information. ⬇️ Read it now https://lnkd.in/eJpizRw7

Last week, the UK retreated from demands that Apple create a back door into iMessage and FaceTime. It’s the latest turn in a long debate: how far should governments go to gain access, and how far should we go to preserve private communication? Experts have long warned that “exceptional access” creates systemic weakness. Regulators may want transparency to fight crime, but consumers and businesses depend on encryption to protect against fraud, theft, and surveillance. That same tension shows up daily in regulated industries. Compliance demands auditability. Customers expect privacy and trust. We shouldn’t have to choose between them. That’s why we built Mailock to do both: protect privacy through encryption and authentication, while providing the audit trails and controls that compliance requires. The challenge for leaders is to build systems that protect data while respecting the human at the other end. What is Mailock secure email? ⬇ https://lnkd.in/eUVPEYqn