SupportPulse

🔑 Day 5 Update – SupportPulse Login & Role-Based Access One of the most critical parts of any customer support platform is authentication and access control. Today, we’re excited to share progress on the SupportPulse Login System – the gateway for all three user roles in our ecosystem: 👤 Customer – can create and track tickets, ensuring their issues are always visible and managed. 🛠 Support Agent – can view assigned tickets, update statuses, search, and resolve issues efficiently. 🛡 Administrator – can manage dashboards, oversee tickets, create users, assign tickets, and ensure smooth operations. Here’s what we’ve built so far: ✅ Login Page Clean, responsive UI with role selection (Customer, Agent, Admin). Email & password fields with validation. "Forgot Password?" option for recovery. Admin-specific field (for secure access) designed but optional. ✅ Authentication Script (Powered by Supabase) Validates user credentials against the Supabase users table. Securely routes users based on their role: Customers → Customer Dashboard Support Agents → Agent Dashboard Admins → Admin Dashboard Alerts users for invalid credentials, ensuring smooth error handling. ✅ Role-Based Dashboards Customer: Create tickets, track My Tickets, view ticket status. Agent: Manage assigned tickets, create new tickets, search existing ones. Admin: Complete control – dashboards, ticket statistics, create tickets, assign agents, manage users. Why is this important? Because support isn’t one-size-fits-all. A customer needs clarity, an agent needs efficiency, and an admin needs visibility. By building tailored dashboards and a secure login flow, SupportPulse ensures that each user gets exactly what they need to perform their role seamlessly. We’re taking another step toward making customer support simpler, faster, and more organized 🚀 ✨ Next Steps: Enhancing ticket search & filtering Building real-time status updates Strengthening admin tools for team management 👉 Stay tuned for more updates as we continue to refine SupportPulse into a powerful yet intuitive support platform! #SupportPulse #Day5 #CustomerSupport #TechStartup #SaaS #ProductUpdate #UserExperience

🔑 Day 5 Update – SupportPulse Login & Role-Based Access One of the most critical parts of any customer support platform is authentication and access control. Today, we’re excited to share progress on the SupportPulse Login System – the gateway for all three user roles in our ecosystem: 👤 Customer – can create and track tickets, ensuring their issues are always visible and managed. 🛠 Support Agent – can view assigned tickets, update statuses, search, and resolve issues efficiently. 🛡 Administrator – can manage dashboards, oversee tickets, create users, assign tickets, and ensure smooth operations. Here’s what we’ve built so far: ✅ Login Page Clean, responsive UI with role selection (Customer, Agent, Admin). Email & password fields with validation. "Forgot Password?" option for recovery. Admin-specific field (for secure access) designed but optional. ✅ Authentication Script (Powered by Supabase) Validates user credentials against the Supabase users table. Securely routes users based on their role: Customers → Customer Dashboard Support Agents → Agent Dashboard Admins → Admin Dashboard Alerts users for invalid credentials, ensuring smooth error handling. ✅ Role-Based Dashboards Customer: Create tickets, track My Tickets, view ticket status. Agent: Manage assigned tickets, create new tickets, search existing ones. Admin: Complete control – dashboards, ticket statistics, create tickets, assign agents, manage users. Why is this important? Because support isn’t one-size-fits-all. A customer needs clarity, an agent needs efficiency, and an admin needs visibility. By building tailored dashboards and a secure login flow, SupportPulse ensures that each user gets exactly what they need to perform their role seamlessly. We’re taking another step toward making customer support simpler, faster, and more organized 🚀 ✨ Next Steps: Enhancing ticket search & filtering Building real-time status updates Strengthening admin tools for team management 👉 Stay tuned for more updates as we continue to refine SupportPulse into a powerful yet intuitive support platform! #SupportPulse #Day5 #CustomerSupport #TechStartup #SaaS #ProductUpdate #UserExperience

🚀 Day 4 at SupportPulse – Secure Authentication is Live! 🔐 At SupportPulse, we believe that security and simplicity go hand in hand. Today, we’ve introduced our dedicated login system, designed to give the right access to the right users. 👥 Here’s how it works: Customers → Can create tickets, view their open/closed tickets, and track progress. Support Agents → Get assigned tickets, update statuses, and resolve issues faster. Administrators → Have full visibility with the dashboard, can assign tickets, manage users, and ensure smooth operations. ✨ Key Highlights of the Login Page: ✔ Role-based access (Customer | Support Agent | Administrator) ✔ Secure Admin Key for administrator-level authentication ✔ Responsive design for both desktop & mobile ✔ Password recovery support for a seamless experience This is another step towards building a robust, user-friendly support dashboard that empowers businesses to handle customer queries more efficiently. We’re excited to keep building and sharing the journey with you. Stay tuned for more updates – next up: Role-based ticket management in action! 🎯 👉 What’s one feature you’d love to see in a customer support dashboard? #SupportPulse #CustomerSupport #SaaS #TechForGood #StartupJourney #Tech, #Technology, #AI, #Innovation, #Cybersecurity, #Programming, #Coding, and #Engineering

🚀 Day 4 at SupportPulse – Secure Authentication is Live! 🔐 At SupportPulse, we believe that security and simplicity go hand in hand. Today, we’ve introduced our dedicated login system, designed to give the right access to the right users. 👥 Here’s how it works: Customers → Can create tickets, view their open/closed tickets, and track progress. Support Agents → Get assigned tickets, update statuses, and resolve issues faster. Administrators → Have full visibility with the dashboard, can assign tickets, manage users, and ensure smooth operations. ✨ Key Highlights of the Login Page: ✔ Role-based access (Customer | Support Agent | Administrator) ✔ Secure Admin Key for administrator-level authentication ✔ Responsive design for both desktop & mobile ✔ Password recovery support for a seamless experience This is another step towards building a robust, user-friendly support dashboard that empowers businesses to handle customer queries more efficiently. We’re excited to keep building and sharing the journey with you. Stay tuned for more updates – next up: Role-based ticket management in action! 🎯 👉 What’s one feature you’d love to see in a customer support dashboard? #SupportPulse #CustomerSupport #SaaS #TechForGood #StartupJourney #Tech, #Technology, #AI, #Innovation, #Cybersecurity, #Programming, #Coding, and #Engineering

🚀 Day 3 Update – SupportPulse in Action We’ve been working hard on shaping the foundation of SupportPulse – Customer Support Dashboard, and here’s where we are today: ✅ Core Structure Built Our dashboard is now live with the main sections that form the backbone of customer support: Dashboard → Real-time ticket stats (Total, Open, Closed). My Tickets → Personalized view of tickets assigned to each user. Search Tickets → Quick and powerful search to find support cases instantly. Create Ticket → A clean and simple form to raise new support issues. ✅ Seamless Navigation Sidebar menu for switching between pages. Smooth transitions with active/hover states. Accessible and responsive design for any device. ✅ Backend Connectivity Integrated with Supabase for database and authentication. Ticket data flows directly between the frontend and backend. Live statistics update automatically on the dashboard. 🔑 Why this matters? Customer support often gets messy when tickets are scattered across emails, chats, and calls. With SupportPulse, we’re making it simple: One place to create, assign, and track tickets. A clear view for customers, support teams, and admins. Data-driven support with real-time stats. 📌 What’s next? User authentication for Customers, Support Agents, and Admins. Ticket assignment workflows. Admin controls for creating and managing users. This is just the start – every day we’re bringing SupportPulse closer to solving real support challenges. ✨ Imagine a world where support teams resolve issues faster, customers feel heard, and admins have total visibility. That’s the vision we’re building. #SupportPulse #CustomerSupport #SaaS #TechForGood #StartupJourney #Tech, #Technology, #AI, #Innovation, #Cybersecurity, #Programming, #Coding, and #Engineering

🚀 Day 2 – Building SupportPulse Today, we made big progress on the frontend foundation of SupportPulse – our simple customer support dashboard. Here’s what we built: ✅ Sidebar Navigation – A clean menu to move between Dashboard, My Tickets, Search Tickets, and Create Ticket. ✅ Main Content Area – Different pages for ticket management: • Dashboard → See open, closed, and total ticket counts. • My Tickets → View assigned tickets at a glance. • Search Tickets → Quickly find tickets by ID, email, or subject. • Create Ticket → A form to log new issues with priority, type, and description. ✅ Single Page Application (SPA) – Pages switch smoothly without reloads. ✅ Mock Data Updates – Ticket stats update every few seconds to simulate real-time activity. Why this matters: Small businesses often struggle with clunky or expensive tools. With SupportPulse, we’re starting simple – giving teams a lightweight, easy-to-use support dashboard that makes their day easier. This is just the beginning – but every line of code takes us one step closer to reimagining customer support tools for small teams. ✨ Next up: Styling the UI and adding real backend integration. Stay tuned, more updates tomorrow! #SupportPulse #TechStartup #CustomerSupport #BuildingInPublic #StartupLife #AI

🚀 Day 1 – The First Lines of SupportPulse Every great product starts small not with AI magic or complex integrations but with a simple structure that holds everything together. Today marks Day 1 of building SupportPulse, our customer support dashboard designed to make managing tickets simple, fast, and intuitive. Right now, it’s just the bare bones: A top navigation bar with our logo and user profile A vertical sidebar menu for Dashboard, My Tickets, Search Tickets, and Create Tickets A main content area ready to display ticket lists, analytics, and forms It’s simple. It’s clean. And it’s the foundation on which everything else will stand. Why share this so early? Because I want this journey to be transparent, from the first HTML tag to the final production deployment. This way, you’ll see exactly how a product grows from an idea to something real people use. If you’ve ever wanted to follow the behind-the-scenes of a startup build, now’s the time. 🔍 Question for you: If you could improve one thing about your customer support experience as a business or as a customer, what would it be? #SupportPulse #StartupJourney #Day1 #CustomerSupport #SaaS #TechStartup

🚀 Introducing SupportPulse – Customer Support Made Simple For years, small businesses and startups have had two choices for managing customer support: Complex, bloated systems that take weeks to set up Or scattered spreadsheets, emails, and sticky notes that make it impossible to track progress Neither should be the default. That’s why we’re building SupportPulse — a clean, modern customer support dashboard for teams who value speed, clarity, and simplicity. 📌 What is SupportPulse? It’s a single-page web application where you can: View all your tickets in one place (My Tickets) Search any ticket in seconds (Search Tickets) Log new requests easily (Create Tickets) Track open vs. closed tickets instantly (Dashboard) 📌 Why are we building this? Because customer support is the heartbeat of every business. But great support shouldn’t require expensive software, months of onboarding, or a dedicated IT team. 📌 How will it help? Organize support requests in one place Reduce time spent searching and updating tickets Give teams and customers faster resolutions We’re starting simple—Phase 1 focuses on the essentials. As we grow, we’ll introduce advanced features like analytics and AI-assisted replies, but without losing the simplicity that makes SupportPulse easy to use. If you believe great support can be simple, efficient, and affordable… we’d love for you to follow our journey. 💡 Your feedback will shape SupportPulse Drop a comment: What’s your biggest struggle in managing customer support today? #SupportPulse #CustomerSupport #StartupJourney #SaaS #TechStartup