Per Diem Shift Supervisor, The Kings Inn Family Shelter

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive.  We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility.  Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.

Kings Inn Family Shelter is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility. It provides comprehensive case management services to 100 families who are in a transitional residence program for homeless families. The two story facility has rooms of various sizes, common areas and provides on-site security and social services.

Position: Per Diem Shift Supervisor 

Reports To: Director of Security and Operations

Location: 87-02 23^rd Avenue, Queens, NY 11369

What The Per Diem Supervisor Does:

• Access client data using the HRA Public Assistance system and DHS 4002 system as needed
• Administer constructive discipline to direct reporting staff, as needed
• Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders
• Conduct Quality Assurance and regulatory compliance
• Coordinate and facilitate groups and trainings
• Coordinate the day-to-day work of residence staff to ensure client success
• Coordinate/conduct nightly rounds to monitor the facility
• Develop program content for ADL staff
• Encourage teamwork among direct reporting staff as well as among peers
• Investigate all complaints and/or incidents
• Lead and participate in administrative and staff meetings as requested
• Maintain client contact and feedback such as provide daily wakeup calls for all clients in the facility
• Maintain professional relationships with clients and client confidentiality
• Manage own time effectively and coordinate program activities to maximize time of direct reporting staff
• Monitor clients' progress toward their goals (dates achieved) and document via progress notes
• Monitor clients’ safety and ensure safety polices and procedures are practiced daily
• Motivate, coach and counsel direct reporting staff to excel
• Overcome resistance to change from clients, direct reporting staff, and supervisors/funders
• Plan and organize program activities to maximize program contract’s goals and performance targets
• Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders
• Respond to emergencies in an appropriate and professional manner
• Review all documentation related to clients' progress for accuracy, completeness, and clarity
• Schedule and ensure adequate staffing levels
• Screen all clients exiting the shelter for 30 days or more for non-shelter alternatives
• Review and sign time sheets
• Prepare performance appraisals for direct reporting staff
• Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols
• Update staff via written logs, notes, face-to-face meetings, etc
• Work with direct reporting staff to improve work performance through client feedback, training, weekly documentation and one-on-one supervision
• May conduct initial intake or assessment of clients and/or clients' families and periodic reassessments
• May have direct client service/program responsibilities in addition to the above
• May plan, coordinate and facilitate social/peer support events for clients
• May prepare marketing materials for the program
• May reach out and market the program to the community in order to obtain resources for clients

Minimum Education/Experience Required:

• HS Diploma or GED and 3 years applicable experience, or Associate’s degree (A.A.) and 2 years’ experience, or Bachelor’s degree (B.A., B.S.W.) and/or equivalent experience

Other Requirements:

• Must sign NYC DOH/MH attestation stating that candidate has not been the subject of a founded child abuse report
• May be required to become First Aid/ CPR certified
• May be required to become certified in overdose prevention
• Bi-lingual preferred
• F-80 required

Compensation: $25.00 per hour
Status: Per Diem

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.