Discover how @Copilot in Dynamics 365 Customer Service helped agents experience a 9% faster First Response rate, a 12-16% decrease in Average Handle Time, and an overall increase in case resolutions without peer assistance. DM us when you are ready to create a more secure and efficient remote work environment with Copilot.
How Copilot in Dynamics 365 improved customer service metrics
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Discover how @Copilot in Dynamics 365 Customer Service helped agents experience a 9% faster First Response rate, a 12-16% decrease in Average Handle Time, and an overall increase in case resolutions without peer assistance. DM us when you are ready to create a more secure and efficient remote work environment with Copilot.
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Discover how @Copilot in Dynamics 365 Customer Service helped agents experience a 9% faster First Response rate, a 12-16% decrease in Average Handle Time, and an overall increase in case resolutions without peer assistance. DM us when you are ready to create a more secure and efficient remote work environment with Copilot.
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Discover how @Copilot in Dynamics 365 Customer Service helped agents experience a 9% faster First Response rate, a 12-16% decrease in Average Handle Time, and an overall increase in case resolutions without peer assistance. DM us when you are ready to create a more secure and efficient remote work environment with Copilot.
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Is there anything generative AI can't do? Maybe. Maybe not. 🤷♀️ What we do know is that it CAN turn customer service teams into super heroes. How? This infographic shows just some of the the game-changing ways Copilot @Microsoft Dynamics 365 transforms agent experiences. DM us to learn how it can power up your customer service teams. #genAI #Copilot
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Strategic Sales | Business Development | Account Management | Account Development | Client Partner | Account Director l Account Executive
Reimagining Customer Engagement with Barhead, an Akkodis company + Microsoft Contact Center In today’s experience-driven economy, customer expectations are higher than ever. That’s why I’m excited about the power of Microsoft CCaaS solution—a game-changer for organisations looking to elevate their customer service and streamline operations. Why it matters: Barhead, an Akkodis company, a leader in Microsoft Business Applications, brings together Dynamics 365 Contact Center, Microsoft Teams, and Azure Communication Services to deliver a Copilot-first CCaaS platform. This means: 🔄 Unified customer data across channels for a 360° view 🤖 AI-powered agent assistance with Microsoft Copilot 📞 Integrated voice, chat, and digital channels in one platform ⚙️ Automated workflows that reduce handling time and improve resolution 🌏 Scalable, secure, and cloud-native infrastructure 🏆 Recognised as a Leader in Power Platform and Dynamics 365, Barhead helps clients transform service delivery with intelligent, human-centered solutions. Whether you're in financial services, utilities, or the public sector, this is the future of customer engagement—smarter, faster, and more connected. Let’s talk about how this can work for your organisation. #CustomerExperience #MicrosoftCCaaS #Barhead #Dynamics365 #Copilot #DigitalTransformation #AI #ContactCenter #CustomerSuccess Lisa Crosbie Matt Porter Ken Struthers Dom Johnson
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When employees bring unsanctioned AI tools into the workplace, they introduce serious risks. ⚠️ This infographic breaks down how Microsoft 365 Copilot Chat helps organizations meet employee demand while staying secure. Check it out to see how it delivers broad access, clear governance, and enterprise-grade protections for free.
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Discover how @Copilot in Dynamics 365 Customer Service helped agents experience a 9% faster First Response rate, a 12-16% decrease in Average Handle Time, and an overall increase in case resolutions without peer assistance. DM us when you are ready to create a more secure and efficient remote work environment with Copilot.