Tech Mahindra and Coresight Research release report on future of retail.

According to KPMG's most recent Global Tech Report: Consumer and Retail Insights, 𝟳𝟰% 𝗼𝗳 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝘀𝗮𝘆 𝘁𝗵𝗲𝗶𝗿 𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝗲𝘀 𝗳𝗼𝗿 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗶𝗻𝘃𝗲𝘀𝘁𝗺𝗲𝗻𝘁𝘀 𝗿𝗲𝗳𝗹𝗲𝗰𝘁 𝗽𝗿𝗼𝘃𝗲𝗻 𝗿𝗲𝘁𝘂𝗿𝗻𝘀 on previous investment. The numbers show beyond doubt that consumer and retail businesses investing in digital innovation are seeing significant profitability gains. But the inherent message is: success requires doubling down on your entire strategy - technology spending is essential, but it won't deliver ROI unless you have solid foundations. 𝗧𝗵𝗲 𝗿𝗲𝗽𝗼𝗿𝘁 𝗵𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀 𝟲 𝗵𝗶𝗴𝗵-𝗶𝗺𝗽𝗮𝗰𝘁 𝗺𝗼𝘃𝗲𝘀 𝗳𝗼𝗿 𝘀𝗺𝗮𝗿𝘁 𝗿𝗲𝘁𝗮𝗶𝗹𝗲𝗿𝘀: 📈 𝗗𝗮𝘁𝗮-𝗱𝗿𝗶𝘃𝗲𝗻 𝗲𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴 - moving beyond gut instincts to let data provide intelligence for customer experience, warehouse operations and inventory decisions 🤖 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝘁𝗲𝗰𝗵 𝗶𝗻𝘃𝗲𝘀𝘁𝗺𝗲𝗻𝘁𝘀 - focusing on solutions that deliver real value, not just shiny new features 🔄 𝗖𝗿𝗼𝘀𝘀-𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 - breaking down silos to embed new capabilities into existing workflows instead of creating tech islands 📊  𝗦𝗺𝗮𝗿𝘁 𝘄𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗼𝗽𝘁𝗶𝗺𝗶𝘀𝗮𝘁𝗶𝗼𝗻 - using predictive analytics and internal/external data to optimise for peak efficiency during busy periods 🎯 𝗣𝗿𝗲𝗰𝗶𝘀𝗶𝗼𝗻 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 - focusing on high-impact use cases like demand forecasting and workforce management rather than automating everything 🛡️ 𝗙𝘂𝘁𝘂𝗿𝗲-𝗽𝗿𝗼𝗼𝗳 𝗴𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 - building robust structures to protect the organisation as technology adoption accelerates Retailers are at a crucial juncture. Those who build strategically on their digital foundation while maintaining smart safeguards will dominate the next decade. RetailOS® has been designed with the input of leading global retailers to deliver that scalable foundation - investing in our clienteling solution is a proven step forward technologically, delivering up to a 37% increase in AOV. Contact us for a demo ⬇️ https://lnkd.in/eH82MNzN #Retail #Technology #DigitalTransformation #RetailStrategy #Innovation #omnichannel

Discover how leading retail brands are leveraging cutting-edge Computer Vision at the Edge to drive innovation, enhance customer experiences, and optimize operations. From real-time inventory management to personalized shopping journeys, the future of retail is intelligent and immediate. Learn how this technology is reshaping the industry and what it means for your business. Read the full article here: https://lnkd.in/enhtHVDj #RetailTech #EdgeAI #ComputerVision

𝗚𝗲𝗻 𝗔𝗜 𝗶𝘀 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝘁𝗵𝗲 𝗥𝗲𝘁𝗮𝗶𝗹 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗮𝘁 𝗮 𝗿𝗮𝗽𝗶𝗱 𝗽𝗮𝗰𝗲! With the potential to add $𝟮𝟰𝟬–$𝟯𝟵𝟬 𝗯𝗶𝗹𝗹𝗶𝗼𝗻 in economic value, retailers can see a margin increase of 𝟭.𝟮 𝘁𝗼 𝟭.𝟵 percentage points by leveraging 𝗔𝗜-𝗱𝗿𝗶𝘃𝗲𝗻 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻, 𝘀𝗺𝗮𝗿𝘁𝗲𝗿 𝘀𝘂𝗽𝗽𝗹𝘆 𝗰𝗵𝗮𝗶𝗻 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁, 𝗮𝗻𝗱 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁. The future of retail isn’t just digital—it’s intelligent. 🚀 #GenerativeAI #RetailTransformation #AIInnovation #FutureOfRetail #DigitalTransformation #AIinRetail #GenAI #AIforBusiness #ArtificialIntelligence #RetailTech #SmartRetail #FutureWithAI

As the retail landscape continues to evolve at breakneck speed, the pressure to stay innovative and ahead of customer expectations is greater than ever. But how can retailers test new technologies without risking large investments? PoCs & Pilots are the answer. RetailNext PoC & Pilot programs enable retailers to validate new technologies with minimal risk and maximum insight. 💡 Here’s how... 📌 Validate Technology Fit: Test RetailNext’s powerful analytics in a real-world environment to ensure seamless integration and operational alignment before full-scale adoption. 📌 Minimize Risk: Pilot our data-driven solutions (Traffic, Full Path Heatmap Analytics, Asset Protection) in select stores, allowing you to evaluate performance, ROI, and ease of integration. 📌 Accelerate Decision Making: Experience RetailNext’s real-time accurate customer insights and actionable data firsthand. See exactly how our AI technology enhances your store’s performance and informs smarter decisions. 📌 Ensure Scalability: Assess how RetailNext performs across multiple locations, helping you solve challenges and allowing you to adjust for a smooth, scalable rollout. RetailNext offers an end-to-end solution, from in-store customer behavior analytics to layout optimization and conversion rate improvements; gaining invaluable insights ensuring your investment drives measurable results. Want to see how RetailNext can transform your store with accurate real-time insights and data-driven solutions? Let's explore your next program together. #RetailInnovation #RetailTech #PoC #PilotProgram #RetailNext #SmartRetail #TechTesting #CustomerInsights #DataDrivenDecisions

Retail in 2025 – the CX challenges you can’t ignore   I’ve just been sent our latest white paper from the marketing team, and one section really stood out to me…the CX challenges specifically facing retailers in 2025.   Customer experience in retail has always been fast-moving, but this year the pressure feels even greater.   The white paper highlights four key challenges retailers are facing right now:   • AI & Automation: Balancing AI investment with real value • Cost Cutting & Efficiency Focus: Companies are being forced to do more with less • Customer Expectation vs. Business Reality: Rising consumer awareness is increasing expectations beyond what businesses can deliver profitably • Making the Customer’s Voice Heard: Businesses struggle to prioritise CX when financial pressure is high.   Retailers know that getting CX right isn’t just about transactions. It is about loyalty, trust, and long-term growth.   I’d love to hear what you think. Which of these challenges is the most pressing for retailers in 2025?   If you want a free personal copy of the white paper…please do get in touch #retailexperts #customerexpectation #voiceofthecustomer

𝐓𝐡𝐞 𝐔𝐥𝐭𝐢𝐦𝐚𝐭𝐞 𝐆𝐮𝐢𝐝𝐞 𝐓𝐨 𝐎𝐧 𝐒𝐡𝐞𝐥𝐟 𝐀𝐯𝐚𝐢𝐥𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 (𝐋𝐚𝐭𝐞𝐬𝐭 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧) | IndustryARC™ The global On Shelf Availability Solution market size is forecast to reach $4.7 billion by 2027, growing at a CAGR of 7.2% from 2022 to 2027. 𝐃𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐒𝐚𝐦𝐩𝐥𝐞 𝐏𝐃𝐅 @ https://lnkd.in/g28wJU8e The #onshelfavailability solutions are deployed in various end user industry verticals, such as #Warehouses, #ECommerce Websites, #Digital transformation, Response #Timeanalysis, #Internet of Things, #Retailers and more to enhance the overall inventory management of the organization. Therefore, on shelf availability solutions eliminate the risk of out-of-stock situations by #monitoring and #tracking each and every Stock Keeping Unit (#SKU) in real-time position. In addition, the solutions can also help identify if an item is misplaced within a facility, thereby further improving the overall efficiency of the end user’s operations. 📊 𝐆𝐞𝐭 𝐭𝐡𝐞 𝐅𝐮𝐥𝐥 𝐑𝐞𝐩𝐨𝐫𝐭 @ https://lnkd.in/gcUfawMH ✅𝐀𝐈-𝐃𝐫𝐢𝐯𝐞𝐧 𝐒𝐡𝐞𝐥𝐟 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠 & 𝐏𝐫𝐞𝐝𝐢𝐜𝐭𝐢𝐯𝐞 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 : Retailers are increasingly deploying #AI and computer vision to continuously #scanshelves for #stockouts, misplaced items, and #planogramcompliance. These systems powered by #deeplearning and real-time image recognition trigger alerts for #restocking and feed into demand forecasting #tools, significantly reducing out-of-stock incidents and lost sales. ✅𝐈𝐨𝐓, 𝐒𝐦𝐚𝐫𝐭 𝐒𝐡𝐞𝐥𝐯𝐞𝐬 & 𝐂𝐥𝐨𝐮𝐝 𝐨𝐫 𝐄𝐝𝐠𝐞-𝐁𝐚𝐬𝐞𝐝 𝐃𝐞𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 : The market is shifting towards #IoT-enabled #sensors, #RFID tags, and #smartshelving systems that provide live visibility into inventory levels. These devices are integrated into #cloud or #hybridplatforms, allowing seamless syncing across #physicalstores, online channels, and supply-chain partners. ✅𝐎𝐦𝐧𝐢-𝐂𝐡𝐚𝐧𝐧𝐞𝐥 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 & 𝐒𝐮𝐬𝐭𝐚𝐢𝐧𝐚𝐛𝐢𝐥𝐢𝐭𝐲 : #OSA solutions are now essential for omni-channel retailing, ensuring consistent inventory accuracy across in-store, online, and mobile channels. This unified visibility supports same-day fulfillment, better customer experience, and stronger brand loyalty. 𝐁𝐮𝐲 𝐍𝐨𝐰 𝐋𝐢𝐧𝐤 @ https://lnkd.in/gcKhfFe9 𝐓𝐨𝐩 𝐋𝐞𝐚𝐝𝐢𝐧𝐠 𝐊𝐞𝐲 𝐏𝐥𝐚𝐲𝐞𝐫𝐬 𝐚𝐫𝐞: Atlas Technology Group LLC | SAP | IBM | Neptune Retail Solutions | Mindtree | Retail Velocity | BEMYEYE HOLDINGS LIMITED | Shelfie | Enterra Solutions, LLC | Anderson Merchandisers | HIMA Group | Greenfields Dairy Group | LG Electronics | Lubi Electronics | ERNI Electronics | Deki Electronics Ltd

[Security-First Contact Center] With customer interactions now spanning multiple channels like phone, messaging and social media, businesses face growing challenges in managing sensitive data securely and consistently. A secure and reliable contact center platform is no longer optional—it’s essential. Konica Minolta’s Omnichannel Contact Center Service is built for modern enterprises, offering 24/7 uninterrupted service. It consolidates customer inquiries from multiple channels into a unified cloud-based system, ensuring data integrity and operational stability. Most importantly, the solution is ISO27001 certified, meeting international standards for information security and giving businesses the confidence to protect customer privacy. ✅ ISO27001 certified ✅ 24/7 Omnichannel Contact Center Service ✅ Cloud-based platform that supports integration across multiple touchpoints ✅ AI-driven insights into customer needs ✅ Enhanced customer interaction efficiency, strengthening brand trust 🔗 Learn more: https://hubs.li/Q03FMtNw0 #KonicaMinolta #IntegratedServiceONE #OmnichannelContactCenter #DataSecurity #AI

Off-the-shelf platforms cannot solve every retail challenge. As customer expectations rise and supply chains grow more complex, more retailers are turning to custom software to create differentiated, high-impact digital experiences. At Experion Technologies, we help retailers build tailored solutions that power everything from seamless omnichannel commerce to intelligent inventory management and connected store operations. We also enable personalized loyalty journeys and optimize end-to-end supply chain performance. Our teams combine deep retail domain expertise with proven product engineering capabilities. The result is software that drives efficiency, elevates customer experience, and helps retailers move faster in an evolving market. If your retail roadmap includes building smarter digital capabilities, we would love to collaborate. Learn more about our approach here: https://hubs.li/Q03Hh2yH0 Access https://hubs.li/Q03Hh30h0 to explore our work across industries today. #RetailInnovation #CustomSoftware #OmnichannelRetail #RetailTechnology #ProductEngineering #ExperionTechnologies

Standard CX falls short for regulated enterprises. These sectors demand precision, compliance, and trust in every interaction. That's where ResultsCX + Huntswood shine: • Comprehensive digital CX - complete omnichannel orchestration, AI-driven journey analytics, and smart routing • Expertise in complaints & remediation - specialized teams, target operating model transformation, and root-cause excellence • Compliance and resilience - extensive advisory, risk assurance, continuity, and regulatory remediation services Tailored for industries such as finance, utilities, and healthcare—where each interaction requires regulation, trust, and measurable ROI. 🔗https://gag.gl/T44fdW

𝗛𝗮𝗽𝗽𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗴𝗲𝗻𝗲𝗿𝗮𝘁𝗲 𝗯𝗲𝘁𝘁𝗲𝗿 𝗱𝗮𝘁𝗮. 𝗕𝗲𝘁𝘁𝗲𝗿 𝗱𝗮𝘁𝗮 𝗰𝗿𝗲𝗮𝘁𝗲𝘀 𝘂𝗻𝗵𝗮𝗽𝗽𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀. I've noticed something remarkable about the brands that offer better Experience: they've cracked the code on the CX data vs reality. Most companies treat data collection as separate from experience delivery. They optimize for metrics while accidentally destroying the moments that matter. Resulting in rich analytics dashboards and declining customer satisfaction. 𝗛𝗲𝗿𝗲'𝘀 𝘁𝗵𝗲 𝗳𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸 𝗺𝘆 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝘂𝘀𝗲 𝘁𝗼 𝗯𝗿𝗲𝗮𝗸 𝘁𝗵𝗶𝘀 𝗰𝘆𝗰𝗹𝗲: 🔄 Experience-First Data Design: Collect insights that enhance the journey, not interrupt it 🎯 Contextual Intelligence: Use data to anticipate needs before customers express them 📊 Feedback Loops That Feel Natural: Turn every interaction into a learning moment without surveys 🚀 Predictive Personalization: Let data create seamless experiences across all touchpoints When executed properly, customers don't just tolerate your data collection - they actively engage because every interaction becomes more valuable to them. Employees stop seeing analytics as reports and start using insights as superpowers. The magic happens when your 𝗢𝗺𝗻𝗶𝗰𝗵𝗮𝗻𝗻𝗲𝗹 𝗯𝗹𝘂𝗲𝗽𝗿𝗶𝗻𝘁 makes data collection invisible while making experiences unforgettable. Customers give you richer insights because they're receiving better value in return. How are you ensuring your data strategy enhances rather than disrupts your customer experience? Your next market breakthrough transcends borders and culture. Expanding between Europe and Asia but struggling to turn cultural differences into strategic advantages? You're not alone. I'm Loek Berendsen 卢克·贝伦森, building bridges where cultures meet opportunity; in both directions. Let's connect for a virtual coffee: https://lnkd.in/e_wMNawe #TotalExperience #Omnichannel #CX #DigitalTransformation #DataStrategy #HumanExperience Bold Rethink TableX