How Experion Technologies helps retailers with custom software solutions.

Arriving next week! Your guide to achieving order accuracy and efficiency to keep customer promises. We surveyed 250 omnichannel retail & eCommerce leaders to uncover the real challenges of adopting new tech – and how automation is key to fulfilling your customer promise. Our third FREE mini-guide in our new 'Fit for growth' insights series, 'Precision for customer satisfaction,' lands next week and will provide important insights into: ✅ Order accuracy is now retailers’ biggest challenge (+10% YoY) ✅ 53% of consumers won’t repurchase after a wrong item ✅ 40% of retailers struggle with costly returns management ✅ 56% say fulfilment challenges limit growth ✅ How automation & right-sized packaging boost efficiency and sustainability Don’t miss it – landing next week! 🗓️ #Logistics #Retail #eCommerce #Insights #FitForGrowth #Robotics #Automation #Inteq

Is your retail business aligned with today’s market trends? With the rapid shift in consumer behavior and the rise of e-commerce, it’s essential to reassess your operating model to stay ahead of the competition. At 🦈SharkBX, we explore how to redefine retail success by focusing on agility, talent, and automation. Check out this article on adapting to the evolving retail landscape and driving sustainable growth. Use this link: https://lnkd.in/dmjxcT5c #RetailTransformation #BusinessStrategy #ECommerce #CustomerExperience #Automation #Growth #SharkBX

Is your retail business aligned with today’s market trends? With the rapid shift in consumer behavior and the rise of e-commerce, it’s essential to reassess your operating model to stay ahead of the competition. At 🦈SharkBX, we explore how to redefine retail success by focusing on agility, talent, and automation. Check out this article on adapting to the evolving retail landscape and driving sustainable growth. Use this link: https://lnkd.in/dmjxcT5c #RetailTransformation #BusinessStrategy #ECommerce #CustomerExperience #Automation #Growth #SharkBX

According to KPMG's most recent Global Tech Report: Consumer and Retail Insights, 𝟳𝟰% 𝗼𝗳 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝘀𝗮𝘆 𝘁𝗵𝗲𝗶𝗿 𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝗲𝘀 𝗳𝗼𝗿 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗶𝗻𝘃𝗲𝘀𝘁𝗺𝗲𝗻𝘁𝘀 𝗿𝗲𝗳𝗹𝗲𝗰𝘁 𝗽𝗿𝗼𝘃𝗲𝗻 𝗿𝗲𝘁𝘂𝗿𝗻𝘀 on previous investment. The numbers show beyond doubt that consumer and retail businesses investing in digital innovation are seeing significant profitability gains. But the inherent message is: success requires doubling down on your entire strategy - technology spending is essential, but it won't deliver ROI unless you have solid foundations. 𝗧𝗵𝗲 𝗿𝗲𝗽𝗼𝗿𝘁 𝗵𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀 𝟲 𝗵𝗶𝗴𝗵-𝗶𝗺𝗽𝗮𝗰𝘁 𝗺𝗼𝘃𝗲𝘀 𝗳𝗼𝗿 𝘀𝗺𝗮𝗿𝘁 𝗿𝗲𝘁𝗮𝗶𝗹𝗲𝗿𝘀: 📈 𝗗𝗮𝘁𝗮-𝗱𝗿𝗶𝘃𝗲𝗻 𝗲𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴 - moving beyond gut instincts to let data provide intelligence for customer experience, warehouse operations and inventory decisions 🤖 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝘁𝗲𝗰𝗵 𝗶𝗻𝘃𝗲𝘀𝘁𝗺𝗲𝗻𝘁𝘀 - focusing on solutions that deliver real value, not just shiny new features 🔄 𝗖𝗿𝗼𝘀𝘀-𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 - breaking down silos to embed new capabilities into existing workflows instead of creating tech islands 📊  𝗦𝗺𝗮𝗿𝘁 𝘄𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗼𝗽𝘁𝗶𝗺𝗶𝘀𝗮𝘁𝗶𝗼𝗻 - using predictive analytics and internal/external data to optimise for peak efficiency during busy periods 🎯 𝗣𝗿𝗲𝗰𝗶𝘀𝗶𝗼𝗻 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 - focusing on high-impact use cases like demand forecasting and workforce management rather than automating everything 🛡️ 𝗙𝘂𝘁𝘂𝗿𝗲-𝗽𝗿𝗼𝗼𝗳 𝗴𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 - building robust structures to protect the organisation as technology adoption accelerates Retailers are at a crucial juncture. Those who build strategically on their digital foundation while maintaining smart safeguards will dominate the next decade. RetailOS® has been designed with the input of leading global retailers to deliver that scalable foundation - investing in our clienteling solution is a proven step forward technologically, delivering up to a 37% increase in AOV. Contact us for a demo ⬇️ https://lnkd.in/eH82MNzN #Retail #Technology #DigitalTransformation #RetailStrategy #Innovation #omnichannel

“You’ve got to start with the customer experience and work backwards to the technology.” Steve Jobs Apart from his brilliant handling of confrontation in this video, his people management insight, or the power of a cohesive larger vision, this line captures a timeless lesson for retailers in being adaptive to change. Take the challenge of unifying online and in-store shopping. The instinct is often to start with systems and integrations, right? But when you flip the perspective and ask: What should the customer experience look like? New clarity emerges: - A basket started online can be finished in-store without friction. - Returns feel effortless, no matter the channel. - Customers feel a sense of belonging to the brand and its community. So, define the experience first. Then let the technology follow. That’s the shift: Unified Commerce connects systems. Contextual Commerce creates experiences customers love. #ContextualCommerce #UnifiedCommerce #RetailTech #CustomerFirst

Modernization isn't just about new tools. It's about rethinking how you serve customers. Deutsche Telekom IT recognized that enhancing customer experience meant eliminating outdated systems and establishing a unified approach to interacting with millions of customers. Discover how MongoDB facilitated an omnichannel digital transformation, providing scalability and agility that enabled them to expand into new markets confidently. 👇 https://lnkd.in/dXAJG-ei

Modernization isn't just about new tools. It's about rethinking how you serve customers. Deutsche Telekom IT recognized that enhancing customer experience meant eliminating outdated systems and establishing a unified approach to interacting with millions of customers. Discover how MongoDB facilitated an omnichannel digital transformation, providing scalability and agility that enabled them to expand into new markets confidently. 👇 https://lnkd.in/dZMtE2sj

Modernization isn't just about new tools. It's about rethinking how you serve customers. Deutsche Telekom IT recognized that enhancing customer experience meant eliminating outdated systems and establishing a unified approach to interacting with millions of customers. Discover how MongoDB facilitated an omnichannel digital transformation, providing scalability and agility that enabled them to expand into new markets confidently. 👇 https://lnkd.in/euSRA27d

Modernization isn't just about new tools. It's about rethinking how you serve customers. Deutsche Telekom IT recognized that enhancing customer experience meant eliminating outdated systems and establishing a unified approach to interacting with millions of customers. Discover how MongoDB facilitated an omnichannel digital transformation, providing scalability and agility that enabled them to expand into new markets confidently. 👇 https://lnkd.in/dEDuMUBG

📞 When your call center isn’t just support .. it becomes your revenue engine. In Microsoft Dynamics 365 Finance & Operations + Commerce, the Call Center channel isn’t just about answering calls it’s a powerful hub for: 🔻 Order Entry: Agents can create, modify, or cancel sales orders directly in D365FO, with real time inventory visibility. 🔻 Customer Service: Unified view of the customer across all channels: past purchases, returns, loyalty points, and preferences. 🔻 Promotions & Discounts: Agents can apply pricing, campaigns, and loyalty offers at the order level. 🔻 Omnichannel Integration: Call center works hand-in-hand with stores, e-commerce, and marketplaces for a seamless experience. 🔻 Copilot Intelligence: AI powered suggestions to upsell, cross sell, and improve first call resolution. ⚡️ The result? • Faster order processing • Higher customer satisfaction • Reduced operational costs • More opportunities to drive revenue right from your call center With D365FO, your call center stops being a cost center 🌟 🌟 and starts being a growth center. ♦️ Curious how leading retailers use the call center channel in D365FO to transform customer service into profit? Let’s talk. #Dynamics365 #D365FO #D365Commerce #MicrosoftCopilot #CallCenter #CustomerServiceExcellence #OrderManagement #Omnichannel #RetailTransformation #DigitalCommerce