Red Ant’s Post

“You’ve got to start with the customer experience and work backwards to the technology.” Steve Jobs Apart from his brilliant handling of confrontation in this video, his people management insight, or the power of a cohesive larger vision, this line captures a timeless lesson for retailers in being adaptive to change. Take the challenge of unifying online and in-store shopping. The instinct is often to start with systems and integrations, right? But when you flip the perspective and ask: What should the customer experience look like? New clarity emerges: - A basket started online can be finished in-store without friction. - Returns feel effortless, no matter the channel. - Customers feel a sense of belonging to the brand and its community. So, define the experience first. Then let the technology follow. That’s the shift: Unified Commerce connects systems. Contextual Commerce creates experiences customers love. #ContextualCommerce #UnifiedCommerce #RetailTech #CustomerFirst

Retail is no longer just about transformation – it’s about keeping pace with customers who are evolving faster than ever. From AI-powered service to emotionally intelligent CX, the most agile retailers are redesigning how they connect, respond, and build loyalty. Learn how leading Australian brands are adapting to this shift and what it takes to stay competitive in a market driven by speed and empathy. Read the full article to explore the strategies shaping the future of retail : https://lnkd.in/e_Zeekzu #RetailCX #CustomerAcceleration #DigitalTransformation #TPAustralia #AIinRetail Richard Valente Maurice Zicman Gavin Shipman

Off-the-shelf platforms cannot solve every retail challenge. As customer expectations rise and supply chains grow more complex, more retailers are turning to custom software to create differentiated, high-impact digital experiences. At Experion Technologies, we help retailers build tailored solutions that power everything from seamless omnichannel commerce to intelligent inventory management and connected store operations. We also enable personalized loyalty journeys and optimize end-to-end supply chain performance. Our teams combine deep retail domain expertise with proven product engineering capabilities. The result is software that drives efficiency, elevates customer experience, and helps retailers move faster in an evolving market. If your retail roadmap includes building smarter digital capabilities, we would love to collaborate. Learn more about our approach here: https://hubs.li/Q03Hh2yH0 Access https://hubs.li/Q03Hh30h0 to explore our work across industries today. #RetailInnovation #CustomSoftware #OmnichannelRetail #RetailTechnology #ProductEngineering #ExperionTechnologies

Retail is moving beyond transactions. To thrive, brands need a foundation that makes every digital touchpoint seamless, adaptive, and measurable. That foundation is In-Store Experience Management (IXM). IXM is retail’s new infrastructure. Just as e-commerce platforms power online retail, IXM powers the physical store. It unifies media, data, and customer journeys into one coherent system. With Grassfish IXM, global brands can scale innovation, integrate partners, and adapt locally. All while keeping operations simple. IXM turns stores into dynamic environments for growth, storytelling, and customer engagement. It’s the new standard for modern retail.

𝗚𝗲𝗻 𝗔𝗜 𝗶𝘀 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝘁𝗵𝗲 𝗥𝗲𝘁𝗮𝗶𝗹 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗮𝘁 𝗮 𝗿𝗮𝗽𝗶𝗱 𝗽𝗮𝗰𝗲! With the potential to add $𝟮𝟰𝟬–$𝟯𝟵𝟬 𝗯𝗶𝗹𝗹𝗶𝗼𝗻 in economic value, retailers can see a margin increase of 𝟭.𝟮 𝘁𝗼 𝟭.𝟵 percentage points by leveraging 𝗔𝗜-𝗱𝗿𝗶𝘃𝗲𝗻 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻, 𝘀𝗺𝗮𝗿𝘁𝗲𝗿 𝘀𝘂𝗽𝗽𝗹𝘆 𝗰𝗵𝗮𝗶𝗻 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁, 𝗮𝗻𝗱 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁. The future of retail isn’t just digital—it’s intelligent. 🚀 #GenerativeAI #RetailTransformation #AIInnovation #FutureOfRetail #DigitalTransformation #AIinRetail #GenAI #AIforBusiness #ArtificialIntelligence #RetailTech #SmartRetail #FutureWithAI

[Partner Content] Retail technology is evolving at breakneck speed, but as Tim Rusbridge, creator of RetailTech Marketplace, points out, integration is where the real battleground lies. From AI-driven personalisation to in-store innovations, retailers must ensure systems, data and processes connect seamlessly to meet customer expectations. Read more here: https://lnkd.in/gzaeBE95 #RetailTech #DigitalTransformation #CustomerExperience #RetailInnovation #ITLeadership #RetailIntegration

Customers don’t just want savings. They want surprise. Body: In 2025, Kroger’s shopper strategy isn’t just about price—it’s about perception. Smart carts, AI-powered substitutions, and personalized digital coupons aren’t just tools. They’re experiences. And experiences drive emotion. Emotion drives loyalty. Loyalty drives margin. When tech feels intuitive, shoppers feel seen. When it feels futuristic, they feel impressed. And when it works seamlessly, they come back. Retail isn’t just a transaction anymore—it’s a moment. CTA: Retail strategists, ops leaders, and CX designers: What’s the last piece of tech that made your customers say “wow”? Let’s talk innovation, emotion, and the psychology of loyalty. #RetailReinventionRadar #CustomerExperience #RetailTech #KrogerStrategy #ShopperBehavior #CXDesign #InnovationInRetail

Tech Mahindra and Coresight Research have released a report that explores key global trends shaping the store of the future. The study highlights how technology, data-driven insights, and evolving customer expectations are driving retail innovation worldwide. It also emphasizes the importance of digital transformation and seamless customer experiences in shaping modern retail strategies. This collaboration aims to provide valuable guidance for businesses preparing for the next era of retail. https://lnkd.in/gcF6vG7f #RetailInnovation #DigitalTransformation #FutureOfRetail #CustomerExperience #TechnologyTrends #RetailTechnology #GlobalTrends #SmartRetail #DataDrivenInsights #BusinessStrategy #UnderstandingEnterpriseTech #EnterpriseTechnologyNow #EnterpriseTechnologyToday

Did you know the retail sector is rapidly embracing automation to transform customer experiences and streamline operations? From self-checkouts to AI-driven inventory management, technology is reshaping how businesses operate and compete. Curious about where the future is headed? Explore our latest blog on retail automation to learn more: https://bit.ly/46aDxaE #RetailAutomation #FutureOfRetail #RetailTechnology #DigitalTransformation #RetailInnovation #SmartRetail #AutomationTrends #RetailGrowth #RetailStrategy #CustomerExperience

Retail CIOs face mounting pressure to deliver a frictionless sales journey that unites inventory, fulfillment, and customer engagement. Yet, fragmented systems and disconnected channels often stand in the way. Modern retail requires one unified, intelligent sales process from supply chain to store floor to checkout. In this roundtable, my colleagues will explore how scalable, integrated technology can power: ✅ Real-time inventory visibility ✅ AI-driven tools for associates ✅ Personalized offers that delight at checkout Join us to learn how to transform every step of the retail journey into a seamless, tech-enabled experience. Tuesday, September 16, 1:00 PM ET Register now! https://ow.ly/bRqU30sPumO #Webinar #ITLeaders