How to Create a Frictionless Sales Journey in Retail

🚩 Red flags in retail don’t just live in your systems - they show up in your customer experience: – One price online, another in-store – “In stock” online, empty shelves in reality – Loyalty points that don’t follow across channels All signs of disconnected tech (and teams). The solution? Unified commerce. Our new playbook shows how to connect every channel, empower teams, and deliver seamless shopping experiences 💪 Inside, you’ll find: ✅ Real-world success stories (Pet Valu, Jaycar & more) ✅ A clear business case for unified commerce ✅ Practical steps to modernize and scale 💪 👉 https://okt.to/2V16cI

[Partner Content] Retail technology is evolving at breakneck speed, but as Tim Rusbridge, creator of RetailTech Marketplace, points out, integration is where the real battleground lies. From AI-driven personalisation to in-store innovations, retailers must ensure systems, data and processes connect seamlessly to meet customer expectations. Read more here: https://lnkd.in/gzaeBE95 #RetailTech #DigitalTransformation #CustomerExperience #RetailInnovation #ITLeadership #RetailIntegration

Thomas Lichtwerch of Manhattan Associates makes a compelling case: unified commerce is no longer a future vision—it’s a present-day advantage. Retailers leading in this space are seeing 15% higher average order values, 70% better customer retention, and are growing three times faster than their peers. Read the full article on Total Retail.

Walmart unveils new tools, initiatives at Marketplace Seller Summit AI-powered tools, expanded fulfillment to major metro cities, and new incentives are intended to equip Marketplace sellers to grow faster and reach more customers. https://lnkd.in/gikSbfAX

Retail supply chains are evolving, and Value-Added Services (VAS) are at the heart of this transformation. 🚀 From handling returns to enhancing packaging and compliance, VAS is solving retail’s biggest challenges while boosting customer experience. Discover how these services are reshaping the future of retail 👉 https://lnkd.in/edEJtN6U #Rhenus #Logistics #Retail #SupplyChain #ValueAddedServices #LogisticsSolutions

Walmart unveils new tools, initiatives at Marketplace Seller Summit AI-powered tools, expanded fulfillment to major metro cities, and new incentives are intended to equip Marketplace sellers to grow faster and reach more customers. https://lnkd.in/g96-Gwhg

Thomas Lichtwerch of Manhattan Associates makes a compelling case: unified commerce is no longer a future vision—it’s a present-day advantage. Retailers leading in this space are seeing 15% higher average order values, 70% better customer retention, and are growing three times faster than their peers. Read the full article on Total Retail. Manhattan Associates

According to KPMG's most recent Global Tech Report: Consumer and Retail Insights, 𝟳𝟰% 𝗼𝗳 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝘀𝗮𝘆 𝘁𝗵𝗲𝗶𝗿 𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝗲𝘀 𝗳𝗼𝗿 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗶𝗻𝘃𝗲𝘀𝘁𝗺𝗲𝗻𝘁𝘀 𝗿𝗲𝗳𝗹𝗲𝗰𝘁 𝗽𝗿𝗼𝘃𝗲𝗻 𝗿𝗲𝘁𝘂𝗿𝗻𝘀 on previous investment. The numbers show beyond doubt that consumer and retail businesses investing in digital innovation are seeing significant profitability gains. But the inherent message is: success requires doubling down on your entire strategy - technology spending is essential, but it won't deliver ROI unless you have solid foundations. 𝗧𝗵𝗲 𝗿𝗲𝗽𝗼𝗿𝘁 𝗵𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀 𝟲 𝗵𝗶𝗴𝗵-𝗶𝗺𝗽𝗮𝗰𝘁 𝗺𝗼𝘃𝗲𝘀 𝗳𝗼𝗿 𝘀𝗺𝗮𝗿𝘁 𝗿𝗲𝘁𝗮𝗶𝗹𝗲𝗿𝘀: 📈 𝗗𝗮𝘁𝗮-𝗱𝗿𝗶𝘃𝗲𝗻 𝗲𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴 - moving beyond gut instincts to let data provide intelligence for customer experience, warehouse operations and inventory decisions 🤖 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝘁𝗲𝗰𝗵 𝗶𝗻𝘃𝗲𝘀𝘁𝗺𝗲𝗻𝘁𝘀 - focusing on solutions that deliver real value, not just shiny new features 🔄 𝗖𝗿𝗼𝘀𝘀-𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 - breaking down silos to embed new capabilities into existing workflows instead of creating tech islands 📊  𝗦𝗺𝗮𝗿𝘁 𝘄𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗼𝗽𝘁𝗶𝗺𝗶𝘀𝗮𝘁𝗶𝗼𝗻 - using predictive analytics and internal/external data to optimise for peak efficiency during busy periods 🎯 𝗣𝗿𝗲𝗰𝗶𝘀𝗶𝗼𝗻 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 - focusing on high-impact use cases like demand forecasting and workforce management rather than automating everything 🛡️ 𝗙𝘂𝘁𝘂𝗿𝗲-𝗽𝗿𝗼𝗼𝗳 𝗴𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 - building robust structures to protect the organisation as technology adoption accelerates Retailers are at a crucial juncture. Those who build strategically on their digital foundation while maintaining smart safeguards will dominate the next decade. RetailOS® has been designed with the input of leading global retailers to deliver that scalable foundation - investing in our clienteling solution is a proven step forward technologically, delivering up to a 37% increase in AOV. Contact us for a demo ⬇️ https://lnkd.in/eH82MNzN #Retail #Technology #DigitalTransformation #RetailStrategy #Innovation #omnichannel

“As demands grow and change accelerates, retailers need a tech-forward approach to help their businesses stay agile, reduce inefficiencies and deliver a better customer experience. That helps them build on a strong foundation to meet what’s next.” In a recent conversation with DC360, Patrick Kelley of OSM Worldwide shares how businesses can stay ahead in today’s fast-paced environment. Read it here: https://lnkd.in/gfAQdYPM #ExecutivePerspective #eCommerce #Logistics #Shipping #eCommerce #OSMWorldwide

"Over 90% of consumers say fast, reliable delivery influences their brand loyalty - and that number is only climbing." For those of you that have read my posts over the years (thank you 😊), you will know that I have a firm opinion of delivery convenience and speed being a significant factor for higher basket values and customer loyalty/satisfaction. So I agree, it is encouraging.... "What’s most encouraging is the fact that the brands who don’t see this shift as a cost, but as a moment to impress, are the ones scripting the future of retail. What those brands are doing - intentionally or not - is making the last mile the first meaningful step in building customer relationships that last. And in a season known for chaos and crowds, that kind of certainty is invaluable." #samedaydelivery #ecommerce https://lnkd.in/eiw2Zx36