Hexaware's GCC 2.0: How AI and digital labor boost results

From traditional talent models to transformed organizational structures, Global Capability Centers and IT service providers are reimagining the future of work. As AI augments business operations, the focus for IT Service Providers shifts to achieving the “holy grail” of nonlinear revenue models. Catch Ananth Chandramouli, Executive Vice President and Managing Director, India Business Unit, Capgemini, in conversation with nasscom as he envisions how partnerships between GCCs and IT service providers will reimagine the future of work: bit.ly/3UXv2u9 #GetTheFutureYouWant #GCCEvolution #CapgeminiAcesInnovation

Hexaware stays on course for margin growth, even amid rising costs. In an exclusive with Fortune India, R. Srikrishna shares how Q3 margins are set to improve, the SMC Squared acquisition sharpens our #GCC edge, and a US-led GCC model redefines global delivery. Read more: https://hexwr.com/4m1aTiQ Srikrishna, Nidhi, Vikash, Rukmini. #TransformationJourney #AI #GenAI #DigitalInnovation #GrowthStrategy #ITServices #Q3Results #GCCStrategy #DigitalLeadership

🌏 Mega GCCs to GVCs: Scale that earns a seat at the table 🗨️ “Scale always helps you get a seat at the table. When you have 20–30% of your employees in India, it’s an important location for the company. If you want to do partnerships with academia or startups, those conversations become a lot easier.” — Pari Natarajan, CEO & Co‑founder, Zinnov 🗨️ “Mega GCCs would have every single function and every single product available in India… If I’m head of engineering, I can walk across to customer support or implementations and say, tell me the problems you are facing and let me put that into my backlog.” — Sheenam Ohrie, Country Managing Director, Broadridge India 🗨️ “Scale and value go hand in hand… Scale is also an amazing talent retention engine because you are then in a position to offer a variety of different roles within the organisation.” — Pankaj Vyas, MD & CEO, Siemens Technology and Services 🗨️ “Scale gives fungibility… Our core banking business does cybersecurity work in India, and we leverage the same capabilities across our businesses. If those were in a different entity, we’d have to reinvent the wheel.” — Sachin Kulkarni, President, Fiserv Global Services 🗨️ “Over the last four or five years, we’ve seen more leadership roles transition to India… particularly in R&D and digital—most recently across sustainability, operations, resilience, and regional leadership.” — Chitra Sukumar, SVP, Digital, Data & IT, Schneider Electric - #GCCs at “mega” scale are no longer just capability centers—they’re becoming Global Value Centers (GVCs). - A #GVC owns end‑to‑end functions, drives innovation, and creates enterprise‑wide impact beyond cost or scale. - This shift marks India’s tech hubs as value powerhouses shaping strategy, not just executing it. The Times Of India | Sujit John Akshay Sasikumar | Ayesha Sasikumar | Abey Arsal | Haripriya Palanisamy | Roshna Sahul Hameed #GCC #GlobalCapabilityCenters #IndiaTech #EngineeringLeadership #DigitalTransformation #SharedServices #ResearchAndDevelopment #Leadership

New Global Capability Centers (GCCs) in India are evolving beyond traditional roles to become engines of enterprise innovation. By deepening collaboration with IT service providers, these #GCCs are breaking barriers and building ecosystems to co-navigate rapid tech-tonic shifts. Catch Ananth Chandramouli, Executive Vice President and Managing Director, India Business Unit, Capgemini, in-conversation with nasscom as he illustrates how GCCs are laying the foundation, executing and scaling #AI to create core competitive advantage👉 bit.ly/45m0erR #GetTheFutureYouWant #GCCEvolution #CapgeminiAcesInnovation

https://lnkd.in/d4k_CXQg From traditional talent models to transformed organizational structures, Global Capability Centers and IT service providers are reimagining the future of work. As AI augments business operations, the focus for IT Service Providers shifts to achieving the “holy grail” of nonlinear revenue models. Catch Ananth Chandramouli, Executive Vice President and Managing Director, India Business Unit, Capgemini, in conversation with nasscom as he envisions how partnerships between GCCs and IT service providers will reimagine the future of work: bit.ly/4mFdZsX #GetTheFutureYouWant #GCCEvolution #CapgeminiAcesInnovation

New Global Capability Centers (GCCs) in India are transcending from their traditional playbooks to now being their enterprise's innovation engine. Strengthening their collaboration with IT service providers armours GCCs to break barriers and build ecosystems to co-navigate rapid tech-tonic shifts. Catch Ananth Chandramouli, Executive Vice President and Managing Director, India Business Unit, Capgemini, in-conversation with nasscom as he illustrates how GCCs are laying the foundation, executing and scaling AI to create core competitive advantage. bit.ly/3UXv2u9 #GetTheFutureYouWant #GCCEvolution #CapgeminiAcesInnovation

GCCs in India are fast becoming global innovation hubs — not just support centers. Great insights from Ananth Chandramouli of Capgemini on how GCCs are scaling AI for competitive edge #GCC #Innovation #AI #Capgemini #DigitalTransformation

Shared Global Capability Centers (GCCs) enable mid-sized companies to access advanced capabilities, skilled talent, and technology infrastructure without the need to invest in dedicated, wholly owned centers. These shared or multi-tenant models allow multiple companies—often mid-market firms—to run operations (such as R&D, analytics, digital transformation, finance, and HR) within the same center, minimizing upfront costs and management complexity while benefiting from the scale and innovation of a larger operation. For companies that do not want to set up a dedicated GCC, the most common alternatives are: Shared Services Model: Multiple companies utilize common resources, infrastructure, and talent pools within a single center, typically operated by a third party or consortium. This is distinct from the traditional outsourcing or BPO model, as the focus is often on more strategic and niche functions—such as AI, cloud engineering, and advanced analytics—providing greater flexibility and innovation than legacy shared services. GCC-as-a-Service (GCCaaS): Emerging providers offer "GCC-as-a-Service" platforms, where mid-sized companies can quickly onboard through modular, plug-and-play models. These models manage everything from strategy formulation to execution and scale-up, significantly reducing the barriers to entry for smaller firms. Key advantages for mid-sized companies using shared GCCs include: Access to skilled, in-demand talent (engineers, data scientists, business strategists) Lower upfront and maintenance costs compared to a dedicated GCC Flexibility to scale operations up or down rapidly without significant investment Faster digital transformation, as companies can tap into existing technology stacks and process frameworks Exposure to leading practices in innovation, governance, and sustainability Challenges may include leadership alignment, limited decision autonomy when compared to a dedicated GCC, potential concerns over data privacy, and ensuring adequate quality and integration between client companies. India has become a prominent hub for both dedicated and shared GCCs, offering mature infrastructure, experienced providers, and a large talent pool. Many mid-sized firms—especially those with revenues from $100 million to $1 billion—are leveraging these options as a way to compete globally without the overhead of building their own centers from scratch. Shared GCC models are thus an increasingly popular solution for mid-sized companies aiming for cost efficiency and innovation, without assuming the risk and capital demands of a dedicated GCC. Agstechexim.com #gcc #gccs #digitaltransformation #gccasaservice #sharedgcc #innovation #sustainability

What’s fueling the India obsession in Fortune 500 boardrooms? 170 Fortune 500 companies have established 390+ GCCs across India, employing 950K+ professionals. This isn't outsourcing, it's strategic repositioning. These centers have evolved into AI-native innovation hubs driving global decisions, creating IP, and leading digital transformation. Bengaluru and Hyderabad alone host 200+ GCCs with over 500,000 professionals. The message is clear. India's GCCs are no longer cost centers. They're the command centers of tomorrow's global enterprise. Our latest report, developed in collaboration with UnearthInsight, looks at the operating models, talent trends, and innovation maturity across Fortune 500 companies. Download your copy ➡ https://lnkd.in/dBJ_ziQc #GCCs #Fortune500 #DownloadReport Vikram Ahuja

Another proud recognition for HCLTech! 💡 IDC’s latest report, released after the Financial Services Advisor & Analyst Day, showcases how HCLTech is not just AI-enabled — it’s AI-intrinsic. Chief Growth Officer Srinivasan Seshadri also provided an in-depth look at HCLTech's multibillion-dollar Financial Service (FS) business. The practice consists of over 50,000 people and supports 50+ strategic relationships. HCLTech's success in FS is driven by deep domain expertise, a platform engineering mindset, outcome-oriented models, and innovation. Key focus areas include platform modernization, pervasive GenAI integration, and efficiency engineering. As an example, HCLTech shared a success story of a major U.S. investment bank that used agentic AI for stock price anomaly detection, boosting productivity by 60%. 🔍 What Stood Out: ✅ AI in action – Driving 30%+ cost savings across client engagements using automation “recipes” ✅ Built-for-purpose platforms – AI Force, Foundry, and Labs delivering scalable, repeatable GenAI solutions ✅ Innovation that lasts – Powered by a strong ecosystem and a client-first mindset 📘 Read how HCLTech is shaping the future of Financial Services in IDC’s full report: https://okt.to/iVLUTu #HCLTech #SuperchargingProgress #FinancialServices #GenAI #AIIntrinsic #ChallengerMindset