How to Prevent 70% of Customer Support Tickets

Thomas Lichtwerch of Manhattan Associates makes a compelling case: unified commerce is no longer a future vision—it’s a present-day advantage. Retailers leading in this space are seeing 15% higher average order values, 70% better customer retention, and are growing three times faster than their peers. Read the full article on Total Retail.

Thomas Lichtwerch of Manhattan Associates makes a compelling case: unified commerce is no longer a future vision—it’s a present-day advantage. Retailers leading in this space are seeing 15% higher average order values, 70% better customer retention, and are growing three times faster than their peers. Read the full article on Total Retail. Manhattan Associates

As we all know, customer support is more than replying to tickets — it's the heartbeat of the shopping experience. Yet, many shops still rely on outdated patterns: 🤖 Automated replies and impersonal messages frustrate more than comfort. ⏳ Manually handling repetitive queries (order status, returns, etc.) wastes team time and degrades responsiveness. 🚫 Lack of scalable tools? A bottleneck during growth spurts. 🔄 Multiple unintegrated communication channels? The result is confusion and unhappy customers. Leading brands do it differently: – ⚙️ Automating with empathy - faster, but still human. – 📈 Scaling smartly - growing without overloading teams. – 🗂️ Centralizing communication - clear, consistent, transparent. If your customer support feels like a leaky pipeline rather than a streamlined experience. It's a sign things can be improved. Good news - they can be. 💡 Fulfilio helps e-commerce businesses rewire customer support for better outcomes. How? Follow us and learn more. #ecommerce #CX #customersupport #automation #scalability #logistics #customerexperience #fulfilio

“You’ve got to start with the customer experience and work backwards to the technology.” Steve Jobs Apart from his brilliant handling of confrontation in this video, his people management insight, or the power of a cohesive larger vision, this line captures a timeless lesson for retailers in being adaptive to change. Take the challenge of unifying online and in-store shopping. The instinct is often to start with systems and integrations, right? But when you flip the perspective and ask: What should the customer experience look like? New clarity emerges: - A basket started online can be finished in-store without friction. - Returns feel effortless, no matter the channel. - Customers feel a sense of belonging to the brand and its community. So, define the experience first. Then let the technology follow. That’s the shift: Unified Commerce connects systems. Contextual Commerce creates experiences customers love. #ContextualCommerce #UnifiedCommerce #RetailTech #CustomerFirst

Your product pages are the face of your #eCommerce experience, and often make or break the sale. That’s why having accurate, robust, and real-time #ProductData is so critical for online retailers. Here’s how poor product data impacts your business: ✔️ Confuses customers and increases abandoned carts ✔️ Drives up returns due to mismatched expectations ✔️ Damages trust and weakens brand loyalty ✔️ Wastes your team’s time on manual corrections In our latest blog, we explore why product data quality is now a CX priority and how leading brands are getting it right. Read the full article: 🔗 https://hubs.li/Q03FSQ0Y0 #CustomerExperience #PIM #ProductInformationManagement #eCommerce #CX #DCGroup

Retail CIOs face mounting pressure to deliver a frictionless sales journey that unites inventory, fulfillment, and customer engagement. Yet, fragmented systems and disconnected channels often stand in the way. Modern retail requires one unified, intelligent sales process from supply chain to store floor to checkout. In this roundtable, my colleagues will explore how scalable, integrated technology can power: ✅ Real-time inventory visibility ✅ AI-driven tools for associates ✅ Personalized offers that delight at checkout Join us to learn how to transform every step of the retail journey into a seamless, tech-enabled experience. Tuesday, September 16, 1:00 PM ET Register now! https://ow.ly/bRqU30sPumO #Webinar #ITLeaders

🚀 Post-purchase is where loyalty is won—or lost. At the Metapack, Delivery Conference, our founder Tobi Buxhoidt joined Jade Roberts, Global CX Leader at Monica Vinader Ltd, to explore how brands can transform delivery and returns into powerful customer experience drivers. 💡✨ 🔹 Monica Vinader has built a gold-standard post-purchase experience, ensuring customers feel valued long after they click "buy." From proactive communication to seamless returns, their approach shows that a great CX doesn’t stop at checkout—it starts there. 💎📦 🔹 The discussion highlighted why consistency beats one-off exceptional moments—because trust is built over time, not in a single interaction. 🔹 Data-driven insights, automation, and a customer-first mindset are the future of CX. Brands that leverage these will not just meet expectations—they’ll set the standard. At parcelLab, we help global brands do just that. Ready to elevate your post-purchase experience?

💡 “𝗕𝘂𝘆 𝗡𝗼𝘄” 𝗗𝗼𝗲𝘀𝗻’𝘁 𝗔𝗹𝘄𝗮𝘆𝘀 𝗠𝗲𝗮𝗻 𝗕𝘂𝘆 𝗡𝗼𝘄 In e-commerce and quick commerce, the words we choose can transform intent into action. 👉 Saying “Buy Now” focuses on a 𝙩𝙧𝙖𝙣𝙨𝙖𝙘𝙩𝙞𝙤𝙣. 👉 Saying “𝙊𝙣𝙡𝙮 3 𝙥𝙞𝙚𝙘𝙚𝙨 𝙡𝙚𝙛𝙩” triggers 𝙪𝙧𝙜𝙚𝙣𝙘𝙮, 𝙨𝙘𝙖𝙧𝙘𝙞𝙩𝙮, 𝙖𝙣𝙙 𝙙𝙚𝙘𝙞𝙨𝙞𝙤𝙣-𝙢𝙖𝙠𝙞𝙣𝙜 𝙛𝙖𝙨𝙩𝙚𝙧 than a button ever could. This isn’t just sales psychology, it’s a customer experience insight: 🔸 People don’t just want convenience; they want confidence that they’re making the right choice at the right time. 🔸 Scarcity reframes the purchase from optional to 𝘦𝘴𝘴𝘦𝘯𝘵𝘪𝘢𝘭. 🔸 In quick commerce, where speed and impulse dominate, the right nudge can mean the difference between an abandoned cart and a completed order. 🔍 As leaders in digital commerce, we should ask: Are we designing CTAs for transactions, or are we designing messages for customer psychology? The future of CX in commerce won’t be built on faster delivery alone, it will be built on smarter design of decision moments. 🚀 𝘐𝘯 𝘢 𝘸𝘰𝘳𝘭𝘥 𝘸𝘩𝘦𝘳𝘦 10-𝘮𝘪𝘯𝘶𝘵𝘦 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘺 𝘪𝘴 𝘵𝘩𝘦 𝘣𝘢𝘴𝘦𝘭𝘪𝘯𝘦, 𝘵𝘩𝘦 𝘴𝘮𝘢𝘭𝘭𝘦𝘴𝘵 𝘸𝘰𝘳𝘥𝘴 𝘤𝘢𝘯 𝘥𝘦𝘭𝘪𝘷𝘦𝘳 𝘵𝘩𝘦 𝘣𝘪𝘨𝘨𝘦𝘴𝘵 𝘪𝘮𝘱𝘢𝘤𝘵. #EcommerceStrategy #QuickCommerce #CustomerExperience #CXLeadership #ConversionOptimization #SalesPsychology #DigitalCommerce #CXDesign #UrgencyMarketing #ScarcityMarketing #CustomerBehavior #EcommerceGrowth #DigitalRetail #LeadershipInCommerce #CXInsights #Marketing

Customer experience isn’t just evolving—it’s accelerating. This article is a brilliant reminder that CX isn’t a static discipline—it’s a living, breathing strategy that’s been reshaped by every tech leap, social shift, and consumer expectation over the last 25 years. From loyalty programs to real-time personalization, the pace of change has been relentless. And yet, many organizations still treat CX like a quarterly initiative instead of a daily obsession. The companies that win are the ones that adapt faster than their customers evolve. So here’s the question: how are you future-proofing your CX strategy today? #Alchemer #AlchemerSurvey #AlchemerWorkflow #AlchemerDigital #AlchemerPulse #VoC #customerfeedback #customerengagement #closetheloop #customercentricity #customerappreciation #companyvalues #companyculture #companyculturematters #leadership #companygrowth #NPS #CSAT #companyinnovation #customeracquisition #customerretention A Quarter-Century Of Retail Customer Experience Shifts https://buff.ly/FCDIF4j

“As demands grow and change accelerates, retailers need a tech-forward approach to help their businesses stay agile, reduce inefficiencies and deliver a better customer experience. That helps them build on a strong foundation to meet what’s next.” In a recent conversation with DC360, Patrick Kelley of OSM Worldwide shares how businesses can stay ahead in today’s fast-paced environment. Read it here: https://lnkd.in/gfAQdYPM #ExecutivePerspective #eCommerce #Logistics #Shipping #eCommerce #OSMWorldwide