Why Higher Ed Tech Falls Short of Transformation

View profile for Dr. Mark A. Staples

“In order for technology to be transformative, it must change behavior. If tech isn’t transformative, it’s in the way.”

I crafted a guiding principle years ago: "For technology to be truly transformative, it must alter behavior. If tech lacks transformation, it hinders progress." Higher education often speaks of transformation but settles for digitization, missing true behavioral change. Here's why: - Culture Rooted in Tradition: Universities uphold centuries-old traditions, favoring deliberation over disruption. Adopting technology that demands behavioral shifts challenges established norms, leading to tech being added on rather than processes being rethought. - Technology as an Overlay, not a Driver: Institutions typically treat technology as an add-on rather than a catalyst. Instead of transforming, they replicate analog workflows digitally (PDF forms). For instance, if the form requires you to enter data that the system already knows or requires you to type in the data entered on the form, this isn't transformational. - The irony of age-old traditions is that there is little patience when it comes to change. Rather than seeing transformation as the long play and investing the time and resources to make it happen, it's easier to see tech as an overlay. Thus, the tech is more of a burden than an enabler. - Incentive Misalignment: The academic system values research over operational efficiency or innovative teaching. Embracing transformative tech doesn't often lead to rewards like tenure or promotion. Administrators prioritize compliance and stability, discouraging risk-taking necessary for transformation. - Fragmented Decision-Making: IT, academic affairs, and student services operate independently, resulting in fragmented technology adoption. Without a cohesive institutional vision, tools are deployed in fragments, creating more obstacles for students, staff, and faculty. - Budget Constraints: Colleges operate on tight budgets, relying on incremental funding that fosters short-term projects rather than systemic change. Flashy pilot programs get funding, but behavior reverts when funding ends. - Reluctance to Upset Stakeholders: True transformation means abandoning old practices, which can face resistance from faculty, students, and alumni. Institutions often maintain the status quo alongside new initiatives, diluting impact and hindering lasting change. - Tool-Centric Approach: Many campuses adopt new technologies without considering how they impact behavior. Without a clear strategy for behavioral change, technology becomes mere noise. Tech tools can spark transformation by demonstrating that change supports the mission, not threatens it. However, intentional design is crucial for the right tools and their seamless integration. Many institutions prioritize “cloud first,” but this often requires replacing existing tools with complementary ones. True cloud modernization requires seamless integration of all tools. Let's rethink how technology can truly transform behaviors in education. #Transformation #HigherEducation #Innovation

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