Proud to see how Element Electronics transformed their customer experience with Zendesk — raising satisfaction from 39% to 93%. In this video, CX Director Kammie Larkin shares how Element uses Zendesk as the hub for voice, chat, email, messaging, and web. With AI and a bold 2030 automation goal, they’re speeding up simple resolutions so agents can focus on higher-value work. The result: Zendesk is now a strategic driver of product quality at Element. Watch the story: https://bit.ly/3Ho9Ri5

Proud to see how Element Electronics transformed their customer experience with Zendesk — raising satisfaction from 39% to 93%. In this video, CX Director Kammie Larkin shares how Element uses Zendesk as the hub for voice, chat, email, messaging, and web. With AI and a bold 2030 automation goal, they’re speeding up simple resolutions so agents can focus on higher-value work. The result: Zendesk is now a strategic driver of product quality at Element. Watch the story: https://bit.ly/4mWBSvV

Proud to see how Element Electronics transformed their customer experience with Zendesk — raising satisfaction from 39% to 93%. In this video, CX Director Kammie Larkin shares how Element uses Zendesk as the hub for voice, chat, email, messaging, and web. With AI and a bold 2030 automation goal, they’re speeding up simple resolutions so agents can focus on higher-value work. The result: Zendesk is now a strategic driver of product quality at Element. Watch the story: https://bit.ly/4lMWExn

Proud to see how Element Electronics transformed their customer experience with Zendesk — raising satisfaction from 39% to 93%. In this video, CX Director Kammie Larkin shares how Element uses Zendesk as the hub for voice, chat, email, messaging, and web. With AI and a bold 2030 automation goal, they’re speeding up simple resolutions so agents can focus on higher-value work. The result: Zendesk is now a strategic driver of product quality at Element. Watch the story: https://bit.ly/4oUttLi

Proud to see how Element Electronics transformed their customer experience with Zendesk — raising satisfaction from 39% to 93%. In this video, CX Director Kammie Larkin shares how Element uses Zendesk as the hub for voice, chat, email, messaging, and web. With AI and a bold 2030 automation goal, they’re speeding up simple resolutions so agents can focus on higher-value work. The result: Zendesk is now a strategic driver of product quality at Element. Watch the story: https://bit.ly/4fN1mJW

Proud to see how Element Electronics transformed their customer experience with Zendesk — raising satisfaction from 39% to 93%. In this video, CX Director Kammie Larkin shares how Element uses Zendesk as the hub for voice, chat, email, messaging, and web. With AI and a bold 2030 automation goal, they’re speeding up simple resolutions so agents can focus on higher-value work. The result: Zendesk is now a strategic driver of product quality at Element. Watch the story: https://bit.ly/4narDEI

Proud to see how Element Electronics transformed their customer experience with Zendesk — raising satisfaction from 39% to 93%. In this video, CX Director Kammie Larkin shares how Element uses Zendesk as the hub for voice, chat, email, messaging, and web. With AI and a bold 2030 automation goal, they’re speeding up simple resolutions so agents can focus on higher-value work. The result: Zendesk is now a strategic driver of product quality at Element. Watch the story: https://bit.ly/4mIsGfi

Want to find out more about Zendesk's Contact Center? In a CX Today interview (https://lnkd.in/gA3SUGdS), Jonathan Barouch, Vice President and GM of Zendesk’s Contact Centers, discusses how AI is transforming modern day contact centers by enhancing speed, voice interactions, and overall customer experience. He emphasizes how Zendesk offers a balanced approach that enables businesses to build meaningful customer relationships, resulting in higher satisfaction rates.

Why Chatbots Are the New First Impression In today’s digital world, the first “hello” a customer receives is often not from a human—but from a chatbot. That first greeting carries weight. It can either build trust or push people away in seconds. A well-designed chatbot isn’t just a support tool—it’s the new front desk, shaping brand perception, guiding customers smoothly, and turning hesitation into confidence. The difference lies in tone, clarity, and the balance between automation and genuine care. Businesses that treat chatbots as part of their welcome mat—rather than a gimmick—are the ones winning customer loyalty today. Read the full article here: 👉 https://lnkd.in/guPGg7xa #CustomerExperience #DigitalTransformation #Chatbots #BusinessGrowth #Qwegle

We are excited to announce that Thumbtack is now a Maven AGI customer! When Thumbtack evaluated Maven against every major player in the market, Maven delivered better customer outcomes and achieved 15% higher customer satisfaction. 🚀 Thumbtack understands that great customer experience starts the moment someone hits your platform.  A generic chatbot couldn't provide the personalized experience their customers demanded, which is exactly why Maven builds AI agents that work across the entire customer journey: onboarding, sales, customer success, and support. We sat down with Thumbtack's VP of Commercial Operations, Lin Z., to understand how he vets enterprise AI solutions and discover the pivotal factors that led him to choose Maven over 50+ other vendors. Full Q&A with Lin Zhao in comments. ⬇️