Etihad Airways Named Five-Star Global Airline by APEX for 2026
Etihad Airways has once again secured its place among the world’s leading carriers, earning the coveted Five-Star Global Airline rating from the Airline Passenger Experience Association (APEX) for 2026.
The announcement was made earlier this month at the APEX/IFSA Awards Ceremony in Long Beach, California, where passenger experience leaders from across the aviation industry gathered to celebrate innovation and service excellence.
Recognition Direct from Passengers
The APEX Five-Star rating is one of the most respected accolades in commercial aviation, as it is based entirely on passenger feedback. Nearly one million flights across 600 airlines worldwide were rated by travellers on a five-star scale, with the results verified by an independent external auditor.
Etihad’s achievement reflects its ability to maintain a consistently high standard of service across all cabins—from The Residence, the airline’s unique three-room suite in the sky, through to its First, Business, and Economy offerings.
Focus on Innovation and Guest Experience
Arik De , Etihad’s Chief Revenue and Commercial Officer, welcomed the recognition, highlighting:
“We are incredibly proud to be recognised once again as a Five-Star Global Airline. This honour is particularly meaningful as it comes directly from our guests, whose trust and loyalty inspire us every day. At Etihad, we are committed to offering world-class service that reflects the warm Emirati hospitality of our home in Abu Dhabi, and we will continue to set new benchmarks for excellence in air travel.”
Etihad has recently taken delivery of its new Airbus A321LR, marking a step change for single-aisle operations. Configured with:
The aircraft also offers high-speed Wi-Fi connectivity, ensuring guests remain connected in the air while enjoying Etihad’s award-winning entertainment and service.
APEX/IFSA Global EXPO Spotlight
The recognition came during the APEX/IFSA Global EXPO, one of the aviation industry’s leading events dedicated to passenger experience, where airlines and suppliers showcase advancements in cabin design, technology, and service delivery.
Aviation Talk Insight
For Etihad, this latest award comes at a time of renewed network expansion and continued investment in guest experience, underscoring its determination to remain competitive in an increasingly demanding global market. By pairing innovative cabin products with the signature hospitality of Abu Dhabi, the airline is shaping a five-star journey not just on long-haul routes but also on shorter regional sectors—a model that may influence how premium service is redefined across the industry.
GALLERY