AlertSite Slideshow at Web 2.0 Expo 2009
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AlertSite provides web performance monitoring and security services to help clients deliver a consistent and high-performing online experience. It monitors websites from over 40 worldwide locations and counts over 2,400 customers. AlertSite's services include site monitoring, true user monitoring, load testing, security scanning, and server monitoring to help customers manage performance and security.
AlertSite Slideshow at Web 2.0 Expo 2009
- 1. Web Performance Management for an Outstanding Customer Experience demand performance
- 2. Mission To help clients deliver a secure, consistent, high-performance online experience to their users and customers. Based in Fort Lauderdale, Florida Founded in 1998 Over 2,400 customers worldwide 40+ worldwide monitoring stations “ AlertSite is a proven alternative for Web monitoring services…should be a part of any evaluation of Website monitoring technology.” Enterprise Management Associates
- 3. Global Monitoring Network United States Atlanta Boston Chicago Cincinnati Dallas Denver Detroit Fort Lauderdale Houston Las Vegas Los Angeles Minneapolis New York Philadelphia Phoenix San Francisco Seattle St. Louis Washington, D.C. Canada Montreal Toronto Vancouver South America Sao Paulo, Brazil Europe Amsterdam Birmingham Dublin Frankfurt London Madrid Manchester Moscow Paris Africa Capetown Australia Sydney Asia Beijing Hong Kong Mumbai Seoul Shanghai Singapore Tokyo Middle East Tel Aviv
- 4. We Count Among Our Customers:
- 5. AlertSite Products and Services AlertSite Monitoring Suite Site and service monitoring TrueUser™ performance monitoring with DéjàClick™ InSite by AlertSite AlertSite Web Load Testing AlertSite Security Vulnerability Scan ServerAgent
- 6. Monitoring Suite Site and service monitoring Site availability Site and service performance SLA performance Round-trip E-mail User experience monitoring DéjàURLs DéjàTXNs Dashboard and console Report scheduling and distribution SLA Manager Report API Can leverage as many or as few monitoring locations as required Flexible notification and escalation TCP traceroutes on network failures SSL certificate expiration detection Not just Web pages: FTP, DNS, TCP Conn, SMTP, POP, IMAP, Ping New: Integration with Google Analytics Key Features “ How does my Web application perform in a Web browser?” “ Are my services up?”
- 7. DéjàClick TrueUser Monitoring Test every step of your critical Web interactions as often as every minute from multiple geographic locations, providing continuous verification of your most important user interactions. “ Is my shopping cart working?” Completely built into the browser Fast and easy to use Free on the desktop – www.dejaclick.com Generates scripts automatically by following user click streams Automatically detects and adjusts for dynamic features of AJAX Functionally tests Web applications at each measurement Inside and outside the firewall Key Features "How are my critical online applications performing?”
- 8. DéjàClick 2.0 – Now With TrueScreen DéjàClick™ proprietary TrueScreen™ technology provides unprecedented insight into Rich Internet Applications. Adobe Flash utilized in over 40% of high traffic Websites. (source: Gartner Group) Adobe Flash/Flex monitoring JavaScript custom scripting FORM select list item editing New Capabilities
- 9. InSite by AlertSite InSite by AlertSite is a complete monitoring station “in a box.” Key Features “ How might I compare performance metrics measured from both inside and outside my network?” 360 degree perspective Customized viewpoint of performance and availability Promotes faster differential analysis Manage SLAs directly tied to a specific geographic location
- 10. AlertSite Load Testing Services On-Demand Load Testing Do it yourself On-Demand Load Testing Define the scenario using DéjàClick™ Schedule test and review results in the AlertSite portal External testing Consultative Web Load Testing Complex load testing Assigned Load Test Engineer Monitor and correlate system resources to load External or internal testing Consultative interpretation
- 11. AlertSite Security Vulnerability Scan The Security Vulnerability Scan identifies vulnerabilities in real time, categorizes the risks and provides solutions or recommendations to keep your Website hacker-safe. Scans all Web services and ports on a daily or weekly basis Includes routers, firewalls and all Internet-connected devices in the scan Sends immediate alerts when vulnerabilities are detected Maintains daily updates on thousands of vulnerabilities Provides detailed reports of vulnerabilities detected and patches recommended Excludes false positives from future scans Provides security seal for Website Key Features
- 12. ServerAgent Gain a more complete view of your online environment. AlertSite's ServerAgent monitors CPU load, disk utilization, and many other server processes. “ How well is my server performing?” Key Features Monitors internal server metrics Issues real-time alerts by SMS, email, phone, etc. when thresholds are breached Provides daily, weekly and monthly management reports Monitors network connections not available outside the firewall
- 13. Management Console The Management Console is the interface from which AlertSite customers can easily download reports, view performance data, change account settings, access support and more. Key Features The AlertSite Console is rated by customers as the fastest, easiest to use and most powerful in the industry. Dashboard and console Report creation and distribution SLA manager Report API Configuration and settings New: Google Analytics Integration
- 14. Completely built into the browser TrueUser ™ technology Fast and easy to use TrueScreen ™ technology for Rich Internet Applications Advanced custom scripting Inside and outside the firewall A global perspective on your Website performance Best Technology in the Industry
- 15. Return on Investment Proactively manage Web application performance No capital expenditure required No hardware to purchase, deploy or manage Much less human capital required to provision, configure and maintain No monitoring downtime waiting for scripting No vendor professional services ($$) for scripting Highly trained, highly skilled resources not required
- 16. ROI Questions Which APM products are you using today? Wiley (WRM) IBM IT-CAM (Rational) HP/Mercury (SiteScope, BAC) What are the licensing/maintenance fees? How much personnel is dedicated to implementation, support and maintenance of your solution? Is your current solution providing a REAL Web-browser perspective from the end-user?
- 17. "Our relationship with AlertSite goes well beyond monitoring our site from multiple locations, but includes the revolutionary technology of DéjàClick™, which allows us to monitor the speed and availability of transactions.” Ted Guglielmi Chief Technology Officer of ICE.com customer testimonial
- 18. Keith Richardson Founder and President, Sierra Trading Post "AlertSite's one-of-a-kind TrueUser TM DéjàClick TM technology is invaluable, because it makes it possible for us to measure an actual user's experience on our site from an inside perspective." customer testimonial
- 19. customer testimonial " If we change a product page, where the buy box is, or how checkout functions, we need to know how that might affect performance. AlertSite makes it easy for us to get those insights. " Jeff Bingaman Senior Director of IT, Crutchfield
- 20. We Are Passionate About Service and Support AlertSite's approach to support is an extension of our service commitment—to deliver the required assistance when needed so customers can optimize performance and ensure security.
Editor's Notes
- #9: Bringing interactive Flash support to DejaClick was a groundbreaking effort. These things are essentially embedded mini-applications running within their own separate process space and beyond the browser’s control or awareness. To make all of this work as you will see it today, we needed to: Record user interactions on an embedded browser object, even if the browser itself could not see or hear any of the mouse clicks or keyboarding Record in one operating system, say Windows, and playback on another like Linux, FreeBSD and SunOS Replay the activities even if the embedded object appears in full screen mode or is scrolled off the page Account for differences in replay speed, window size, object auto-sizing, or screen resolution and translate all of this between the computer doing the recording and the one doing the replaying The list of challenges was long and we have overcome them adding the usual DejaClick magic so it is easy. We have also introduced NEW Javascript custom scripting capabilities and some new FORM select editing.
- #16: Of course, just being a good steward of critical customer facing applications is going to have a positive impact on the business. But I’d like to address ROI against the Application Performance Management products that we are finding many customers are or were using internally. First, But…can you imagine trying to create those monitoring scripts in a tool like Mercury or IT-CAM’s Rational? I have been told by numerous customers that creating ONE good script can take 1 to 2 days if it’s even possible depending on how much client-side logic is a part of the application. One customer actually told me they were receiving a chargeback of 1-2 days of high-level engineering time each time a script needed to be updated – even worse – monitoring was not happening during that script development time.
- #17: Of course, just being a good steward of critical customer facing applications is going to have a positive impact on the business. But I’d like to address ROI against the Application Performance Management products that we are finding many customers are or were using internally. First, But…can you imagine trying to create those monitoring scripts in a tool like Mercury or IT-CAM’s Rational? I have been told by numerous customers that creating ONE good script can take 1 to 2 days if it’s even possible depending on how much client-side logic is a part of the application. One customer actually told me they were receiving a chargeback of 1-2 days of high-level engineering time each time a script needed to be updated – even worse – monitoring was not happening during that script development time.