Library website orientation
- 1. DIVISION OF LIBRARY SERVICES Welcome to Access Who do I call?
- 2. DIVISION OF LIBRARY SERVICES Welcome to Access Who do I call? This module is designed to help you determine which section is best placed to help your client. By working through the slides, you’ll have a better understanding of the types of queries answered by Access Staff and which queries are directed to other sections of the Library. Let’s look at some types of queries...
- 3. DIVISION OF LIBRARY SERVICES 1. Locating specific items in Primo Search... Queries from clients about specific items include when the: Title and Author of an item are known e.g. Nursing by Claire Buckis Title of the Journal is known e.g. Research in nursing and health Title of the Article is known e.g. Ayres, L. (2013). Practice makes perfect. Research in nursing & health, 36(4), 325-327 Client knows their Subject Code e.g. BMS191
- 4. DIVISION OF LIBRARY SERVICES Enter the details into Primo Search and then follow the normal procedures to locate the item.
- 5. DIVISION OF LIBRARY SERVICES 2. Where is/are the… These types of directional queries can be answered with a brief answer and include: Where are the printers? Where are the books on nursing? Where are the books I have on hold? Where can I scan my document? Where can I pay my fines? Where do I find the Journal Databases? Where are the DVDs? Where do I access the Library Catalogue?
- 6. DIVISION OF LIBRARY SERVICES These types of assistance queries may need you to demonstrate and explain to the client and include: How do I use the Printer? How do I connect to the wi-fi? How do I use the self-checker? How do I borrow a laptop? How do I find my subject reserve? How do I use the Catalogue? How do I join the Library? How do I request a book from another campus? 3. How do I...
- 7. DIVISION OF LIBRARY SERVICES 4. I need help finding information on… These types of Information literacy queries should be referred to the I&L staff and include: I need information on how to use ebooks I need information on how to use Endnote I need help to find journal articles for my essay I need someone to show me how to use Primo Search I need information for my assessment task I need to find ‘scholarly’ resources for my assessment for MGT100
- 8. DIVISION OF LIBRARY SERVICES Access Services answers a lot of questions. To give our clients the best service possible, we need to recognise the queries Access are in the best position to answer and refer the queries that need to be passed to other sections for more expert or in-depth help. Let’s look at some scenarios… How can Access help?
- 9. DIVISION OF LIBRARY SERVICES Scenario 1 - Looking for Resources A student comes to the desk and wants help finding particular resources for their subject JST201 Criminal Law & Process. Asking the client simple questions will often determine who can best help them with their particular query.
- 10. DIVISION OF LIBRARY SERVICES How can you help? Q : Do you know the title and author of the item you are looking for? A : Yes, Howard’s criminal law by Brent Fisse Action: Enter the item details into Primo Search and follow the normal procedures to locate the item.
- 11. DIVISION OF LIBRARY SERVICES Q: Do you know your subject code? A : Yes JST201 Q : Do you know if there are Reserve items for your subject? A : Yes/Not sure Action: Look up the subject code in Primo Search and follow the normal procedures to locate the items.
- 12. DIVISION OF LIBRARY SERVICES http://libguides.csu.edu.au/index Here, students can search by key study area for Library Guides relevant to their subjects. Library Guides contain links to vetted and scholarly journal databases, reference resources, ebooks and websites. You can also direct students to the Library Guides page DLS Homepage>Find Information>Library Guides OR Student>Library>Library Guides Library Guides are a great place to start, to find quality information for assessments.
- 13. DIVISION OF LIBRARY SERVICES Q : Do you want general information for your assessment such as journal articles and books? A : Yes and I’m not sure where to start. Action: Refer student to a I&L staff Contact I&L staff to refer the student. Or direct student to the Library Help section of the DLS or Student> Library Homepage to contact I&L staff via Live Chat, 1800 808 369 or Web Form. An I&L staff member is on duty whenever the Library is open.
- 14. DIVISION OF LIBRARY SERVICES Scenario 2 - Looking for Journal Articles A student comes to the desk looking for scholarly journal articles for their Paramedics assessment.
- 15. DIVISION OF LIBRARY SERVICES How can you help? Q : Do you have a particular topic in mind? A : Yes Action: Direct them to the Paramedics Library Guide
- 16. DIVISION OF LIBRARY SERVICES Q : Are you looking for Journal databases and journals for articles? A : Yes, I need 5 current articles for my topic Action: Direct them to the Journal Databases tab Remember! If the client needs assistance past this point, refer them to I&L staff.
- 17. DIVISION OF LIBRARY SERVICES Summing Up Access Services Queries include: Individual Library Records e.g. When is my book due back? Library building/facilities e.g. is there a lift? Loans & Returns e.g. Where do I return books? Fines e.g. How much do I owe? Lost & Damaged items e.g. I’m sure I returned it! Posting material to DE students e.g. Can I get a Reply Paid sticker? Photocopy requests e.g. I want to photocopy this chapter. Website – directional queries e.g. where are the journals on sports science I&L Queries include : • Helping students find information for essays and assessments • Helping students define a topic for their essay or assessment • Teaching clients how to use Library Resources e.g. Primo Search • Navigating the Library Website • Finding journal articles using journal databases • Downloading ebooks • Endnote • Faculty Liaison – Academic/Post Graduate students and staff requesting specific and/or in-depth assistance.
- 18. DIVISION OF LIBRARY SERVICES Where else can Students go for Help? The Library Website or Student>Library are great places to start… Here clients can find FAQs, Online Tutorials which demonstrate how to use Primo Search, the Library’s website and journal databases. The toolbar on the left side expands which each + to give more options. Spend some time making yourself familiar with what online help is available, so you can refer clients with confidence.
- 19. DIVISION OF LIBRARY SERVICES Where else can you go for Help? • Check the Workflow Instructions • Review other Access training resources in Interact • Ask a co-worker (on another campus) • Write up a Follow-up Report for your team leader • Watch the online tutorials • Ask your friendly team leader Help is available and no question is ever ‘too dumb’ to ask! Thank you for your attention !