Modernize your contact center with ConnectPath CX — Chart.pdf
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The document describes the features and capabilities of ConnectPath CX, which includes tools for agent coaching and training, agent collaboration, real-time metrics dashboards, CRM integrations, traditional and emerging communication channels, pre-built integrations, predefined responses, intelligent outbound capabilities, self-service automation through AI/ML, advanced natural language capabilities, quality assurance, journey mapping, automated follow-ups, feedback mechanisms, and security and compliance out of the box. It also lists ConnectPath CX offices in Fort Lauderdale, Buenos Aires, and Santiago.
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Modernize your contact center with ConnectPath CX — Chart.pdf
- 1. Modernize your contact center with ConnectPath CX Supervisor Assist Agent coaching and training Agent-to-Agent Collaboration Internal communication Tools Real-Time metrics Wall- and dashboards CRM Integrations Enrich employee experience Traditional Channels Voice, email, chat Pre-Built Integrations WhatsApp, MMS, SMS, Twitter Predefined responses Multi-use AI/ML based bots Intelligent outbound High-Volume Outbound Self-Service Service automation Improve Service AI/ML based Self-Service Intent based NLP Advanced natural language Quality assurance Improve evaluations and streamline training Journey mapping Personalized experiences Automate follow-ups Continuous customer communications Feedback mechanisms Real-time and Post-contact insights Security and compliance Secure and compliant out-of the box Agent Pro d u c t i v i t y C u s t o m e r E n a b l e m e n t A n a l y t i c s a n d I n s i g h t s O m n i - c h a n n el Experience Fort Lauderdale 2419 E. Commercial Blvd, Ste. 300 Ft. Lauderdale, Florida USA Buenos Aires Av. Del Libertador 6680, Piso 6 CABA, Ciudad de Buenos Aires Argentina Santiago de Chile Av. Del Libertador 6680, Piso 6 CABA, Ciudad de Buenos Aires Argentina sales-latam@cloudhesive.com cloudhesive.com