Must proposal
- 1. Midas Support Services Proposal MUST – Midas User Support Team © 2014 ECo Global Consulting 1
- 2. 2 We Bridge the Knowledge Gap www.ecoglobalconsulting.com
- 3. MUST Services: Support Management Functional Queries Technical Queries 3rd Party Liaison Configuration Queries Non-Code Change Fixes Extended Hour Support Application and Batch Monitoring Major and Minor Enhancements through EDF Client Cases Update Patch Deployment Data Requests 3 for Midas Operations Incident Management* Problem Classification Client Cases Update SME Fault Determination SME Initial Diagnosis Functional Custom Code (Non-Midas) Bug Fixing SME Extended Hour Support 3PP Troubleshooting I N C I D E N T H A N D L I N G R U N T H E B A N K
- 4. Midas User Support Team 4 M U S T A uniquely ECo Global Consulting initiative, MUST (Midas User Support Team), is our response to our client’s unique requirements. MUST is a lean yet singularly effective team of MIDAS product experts, with decades of product specialization. MUST will bridge any knowledge gap you may have within your own IT teams. MUST is made up of highly professional individuals, who will provide ECo Global Consulting’s range of solutions and services. Depending on your needs, MUST will work on-site, or off-shore using remote access.
- 5. 5 The Midas User Support Team (MUST) Misys ECo MUST ECo Midas SME Bank Business Users Community Bank Midas and IT Teams
- 6. Product and Industry Specialists You Have the Questions. We Have the Right Answers. With MUST, you get a team of Midas experts with an average of 15+ years of industry experience. They had been a part of, and a witness to the product’s growth and transformation throughout the years. So they know MIDAS inside and out. MUST resources have worked for and with some of the largest financial institutions world-wide in a variety of roles. They have a breadth and depth of knowledge of the core banking industry that is unparalleled.6
- 7. Product and Industry Specialists 7 Behind MUST is ECo Global Consulting’s Subject Matter Experts (SMEs) Our SMEs are even MORE EXPERIENCED, MORE KNOWLEDGEABLE, HIGHLY SEASONED, CAREER VETERAN SUBJECT MATTER EXPERTS (SMEs). They are our most senior functional/business consultants, all with more than 20+ years of both product and industry experience. Any queries, concerns, functional needs and issues you may have that your dedicated MUST team is unable to address, they will take on. They become available to you together with MUST, so you’ll HAVE THE ANSWERS YOU NEED.
- 8. Global Talent Network 8 ONE PERSON WITH HIS LIMITED EXPERTISE…. When you hire direct… With MUST, you have…
Editor's Notes
- #3: Who we are and what we do.
- #4: Example of service combinations: 1. Customer Service Desk for Midas Operations
- #5: What is MUST?
- #6: How do we see MuST integrating itself to the bank’s operations.
- #7: MUST is a team of product and industry specialists.
- #8: MUST is a team of product and industry specialists.
- #9: MUST comes with access to a Global Talent Network.