Fehmida Sayed - IT Head, Senior Manager-Infra and Infosec
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The candidate has over 20 years of experience in IT management roles. He has extensive experience leading IT infrastructure projects including network upgrades, security compliance, and SAP implementation. Some of his key responsibilities have included information security management, project portfolio management, email infrastructure management, and service desk operations. He possesses technical skills in areas such as ISO 27001, ITIL, Exchange, and Domino administration.
Fehmida Sayed - IT Head, Senior Manager-Infra and Infosec
- 1. Professional Summary • With SuperMax Group as Senior IT Manager – HOD, working on IT Transformation Projects like Business Conduct Survey, Network Revamp, Infra Revamp, ENY Compliance Audit and Infrastructure Designing for SAP. • Worked with Crisil Limited for 4 years as IT Manager implementing IT Automation projects. Adept at mapping client’s requirements, custom designing solutions & troubleshooting for complex information systems management – infrastructure / project management. • Worked with Jet Airways India Ltd. for a period of 5 years and was involved in designing entire email architecture of Jet Airways across UK, USA and Malaysia. Managed Intranet portal and new office/station expansion projects for Jet Airways in London and Newark. Established Centralized Service Desk Management. • Displayed acumen in conducting IT Town Halls with Business Users, Analysis on Call trends and patterns, developing strategic initiatives for IT operations and taking IT services to next levels. • Hands-on experience in handling ISO audits, Developing relevant policies and procedures, managing and tracking Security incidents, etc. • Planner with expertise in swiftly ramping up IT infrastructure projects / programs on multiple platforms Skilled in scheduling (onsite / offshore) delivery management for deliverables of concurrent projects • Proactive in reviewing products and partners as per business needs, managing partners and ensuring effective and efficient service delivery • Efficient in leading and managing security assessments, which includes systems security, third-party vendor and outsourcing arrangements and monitoring various threats and vulnerabilities on IT infrastructure • Expertise in improving the operations and enhancing business growth by setting up infrastructures, project management and service delivery Key Result Areas: Information Security Compliance and Governance – Certified ISO 27001:2013 • Certified ISO 27001:2013 LEAD IMPLEMENTOR. • Understanding IT-Risk requirements and constraints of the business and able to articulate them cohesively into technical controls, processes and specifications. • Identify, evaluate, and assess security risk throughout the business environment and provide regular status and service-level reports to management.
- 2. • Documenting and publishing security incident responses to CIO • Conducting frequent Compliance Reviews with IT teams. Conducting Physical and Systems Assessments across 3rd party vendors • Strong technical background and business acumen, as well as an ability to work with multiple internal stakeholders and key strategic partners. • In addition to supporting IT Security policies and strategies, able to prioritize work efforts — balancing operational tasks with longer-term strategic security efforts. Responsibilities: • Compliance and in depth exposure of ISO27001:2013. • Managing BCP and disaster recovery. Risk analysis and risk mitigation. • Design information security solution. • Know how on penetration testing, Vulnerability assessment. • Managed IS Training and awareness within organization. • Risk analysis and risk mitigation. • Design information security solution. • Know how on penetration testing, Vulnerability assessment. Managing internal audits and reporting to management. • Defines IT specific policies and procedures, and works with IT team to ensure adherence • Ensuring that periodic vulnerability assessments/ penetration tests are performed. Tracking mitigation & resolution. • Partnering IT Architecture team to define early detection mechanisms for application security vulnerabilities and project to ensure security reviews • Overseeing security solution design documentation. • Evaluating Security tools and technologies and establishing technology security standards. Providing security leadership, clarity and direction for on-site, offshore and third party vendor teams. . • Protecting system by defining access privileges, control structures, and resources • Assessing IT risks and internal control strengths and weaknesses. • Developing a detailed understanding of the activity under audit, including IT risks and controls. Developing audit work program; Execute the work outlined in the audit work program. • Communicating with management to discuss and present audit results, gain acceptance and provide advice to remediate audit issues. • Advise IT and business stakeholders on control best practices within their processes to reduce risks and improve efficiency and financial profitability. • Share expertise and experience with the audit team and acts as a coach on specific projects. • Participate in special projects by conducting specific and technical review/investigation activities. Drive projects like ISO and similar certifications for the organization. Key Result Areas: IT Infrastructure Management • A strong leader with sound Technical background and hands on experience in centralized infrastructure management covering Servers, Virtualisation (VMware and/or Hyper V), Networking, Backup systems and software, Databases. • Excellent understanding on latest technologies in Cloud and Datacentre management while analytically evaluating Public/Private cloud options for Infrastructure to obtain best price/benefit ratio. • Able to drive Infrastructure refresh and upgrade projects, Certified on ITIL framework and implementation of ITIL processes. • Excellent troubleshooting skills to guide team of internal and partner vendors for quick resolution to Infrastructure issues. • Experience on working with Product Development teams to assess Technology Infrastructure requirements and provision for the same. • Leadership and vision in managing major projects or initiatives. Lead Operational and strategic planning, including fostering Cloud innovation, planning IT infrastructure projects, • Managing IT infrastructure performance and capacity requirements, and organizing /allocation of resources. • Driving initiatives in the management team that contribute to long-term operational excellence. • Managing stakeholder relationships. Work with stakeholders to define business and systems requirements for new technology implementations. • Partnering and engaging strategic outsourcing Infrastructure services.
- 3. • Proactive analysis of problems and trends to reduce the overall number of incidents related to infrastructure problems and improve process performance. • Work with a mix of internal and outsources technology team to develop, implement, and support cutting edge technology. • Experience of providing full-fledged Technology Services in different IT Domains – End User Support, Centralized Helpdesk Management, PMO, Network/Server/Email architecture Designing and Management. Key Result Areas: Projects and Process Portfolio Management • Project Initiating, Planning, Scoping, Execution and Closer. TCO and Performance tracking on Projects. • Managing planning and execution of production projects and ensuring timely delivery with required quality • Lead project teams and production teams for effective project planning, execution, monitoring and control; and drive early identification and mitigation of risks • Ensuring development of detailed work plans, schedules, project estimates, resource plans and project tracking/reporting to effectively manage each project • Prioritizing project execution and project delivery planning • Ensuring adherence to management processes, quality standards and project specifications; and foster a culture of quality and performance • Identifying and developing processes and programs for continual improvements, driving positive change management Key Result Areas: Service Desk Management • Ensuring application of & compliance with the company’s policies in administration of IT Infrastructure / Facilities after review of new hardware and accessories • Assessing IT requirements of the organisation in terms of software, hardware and other peripherals / products, and handling procurement of the same • Ensuring that the goals of the incident management process are achieved & restoring normal service ASAP • Closing incidents after verification from users, ensuring adherence to SLA and priority based management • Handling operations related to projects, operations management & analysis of procedures & ongoing activities, infrastructure, system administration, incident & problem management • Steering operations related to team management, performance management and escalation management • Evaluating situations, managing alternatives and implementing solutions within standards • Interpreting guidelines and analysing factual information to adapt or modify processes in response to changing circumstances and spearheading activities related to end user management, IT Town Halls and user satisfaction. • MIS and Service Reviews, SLA tracking and Resource Planning Key Result Areas: Email Infrastructure Management • Hands on experience in handling Domino (8.x) and Exchange (2007, 2010) Administration. Content Filtering, SPAM Protection and deploying Corporate Standards & Capacity Planning for Domino, E-mail Scanning and SLA’s. • Maintaining users, groups, applications & servers, server security and group policies and implementing web services, monitoring tools for improved server performance • Establishing Clustered Replication & Topology Maps, Domino Migration, Directory Migration • Overseeing ACL Management, Backup Management & Non- Notes Client Management, BlackBerry Enterprise Server on Domino- (VM), RightFax Application Server and Bulk Mail Management. • Technical Skills : Domino 8.x, Exchange 2007/2010, Desknow, MDAEMON, ATMAIL, Mail-Enable • Web Technology: Microsoft SharePoint Server 2007 (MOSS). Project Summary
- 4. • ISO 27001:2013 Implementation : Year 2015 • Automating IT processes from Employee Onboarding till Employee Separations. : Year 2014 • Risk Assessment, BCP, DR planning and Implementation : Year 2012 • ISIMS Tool Implementation : Year 2015 • Log Monitoring and PIM implementation : Year 2015 • SAP ERP Infrastructure designing : Year 2015 • Corporate Website Management and Intranet Portal Designing : Year 2015 Execution Excellence – Key Projects 1 Windows 7 Migration: Crisil Limited - October 2013 – March 2014: • 4700 assets migrated from Windows XP to Windows 7. Demonstrated Scope, Resource, Cost and Time Management skills Received "Execution Excellence Award". 2 Software on Demand: Crisil Limited - January 2015 • Automating Software Delivery for End- Users. Managed Integration between Altiris Workflow and Active Directory Management system, Asset Inventory Mapping with HRMS records and software packaging. Managing user movements between Wi-Fi and LAN and successful implementation of the project. Received "Execution Excellence Award". 3 Low Cost Email Solution for 6000 Pilots and Cabin Crews –Jet Airways - May 2009 • End to end management of complete project right from Requirement Gathering, Managing Multiple POC's, Identifying most appropriate solution, Project Planning, Execution and closure. 4 Wireless Projection, Unified Communication, Software License Lifecycle Management, Asset Lifecycle Mgmt. • End to end management of complete project right from Requirement Gathering, Managing Multiple POC's, Identifying most appropriate solution, Project Planning, Execution and closure. 5 IT Integration for London, Newark and Malaysia Branch Offices – Jet Airways - January 2008 • Complete Integration of Active Directory Implementation, Email Infrastructure Setup, Backup Management (Symantec), New User Setup managed successfully for three international offices of Jet Airways (London, Newark and Malaysia) 6 Managed Service Transitions and Outsourcing Projects: September 2011 • Managed 5 complete cycles of successful IMS Transitions between IBM, 3i Infotec, Wipro and Omnitech for Crisil, Jet Airways, India Info Line and HDFC SLI. 7 Centralized Service Desk Management: January 2013 • Interactive Voice Recording, Central Call Management through Remote Support, 24/7 IT Front Desk Operations Management and Business IT SPOC for Crisil and India Info Line. Organisational Experience Jul’15 – Till Date with SuperMax Group, Mumbai as Senior Manager – IT Infrastructure and Information Security Management. Sep’11 – Jul’15 with Crisil Limited, Mumbai as IT Manager – Information Security - Project and Process Governance. Jun’11 – Aug’11 with 3i Infotech Limited, Mumbai as Project Manager – Client Operations
- 5. Mar’06 – Dec’10 with Jet Airways (India) Ltd., Mumbai as Communications Engineer – IT Infra, International Operations Aug’05 – Mar’06 with Raffles Software’s (I) Ltd., Mumbai as Operations Manager – Client Operations Aug’04 – Jul’05 with Omnitech Infosolutions Ltd., Mumbai as Facilities Management Leader Jun’97 – Aug’04 with Star Computers, Mumbai as Site In-Charge May’96 – Jun’97 with Maxmann Services Ltd., Mumbai as In-charge - Inhouse Repairing Center Oct’95 – Apr’96 with Cybertech Systems, Mumbai as In-house Hardware Engineer Education • Bachelor of Science & Information Technology from AP College (Full time) Mumbai University. • Diploma in Computer Engineering from M.H. Saboo Siddik Polytechnic, Mumbai Board of Technical Education, Maharashtra. • SSC from A.K.I High School, Vikhroli – Mumbai Other Courses/Certifications: • Certified ISO 2007:2013 Lead Implementer • Trained on PMP and Six Sigma • Certified ITIL V3 Foundation (October 2010) • Certified Lotus Professional (CLP) – Domino 6 and 7. Trained on 8.5. • IBM Certified Lotus Domino System Administrator - 7th January, 2006 • Certified by IBM in the area of Customer Facing & Actions - June 2005 • CCNA Certified (10th November, 2003) - Cisco Certified Network Associate Professional Trainings • Microsoft Exchange server 2010 • Microsoft SharePoint Server 2007 • VMWARE 5.0 ESX and Hyper V • RADWARE • VDI • PMP • ISO 27001:2013 Voluntary Assignment • Actively involved in CSR activities Personal Details Date of Birth: 16th April, 1975 Linguistic Abilities: English, Hindi, Marathi and Urdu Location Preference: Mumbai Address: 2/41, Sairaj Society, Subhash Nagar, Chembur (E), Mumbai -400071
- 6. Mar’06 – Dec’10 with Jet Airways (India) Ltd., Mumbai as Communications Engineer – IT Infra, International Operations Aug’05 – Mar’06 with Raffles Software’s (I) Ltd., Mumbai as Operations Manager – Client Operations Aug’04 – Jul’05 with Omnitech Infosolutions Ltd., Mumbai as Facilities Management Leader Jun’97 – Aug’04 with Star Computers, Mumbai as Site In-Charge May’96 – Jun’97 with Maxmann Services Ltd., Mumbai as In-charge - Inhouse Repairing Center Oct’95 – Apr’96 with Cybertech Systems, Mumbai as In-house Hardware Engineer Education • Bachelor of Science & Information Technology from AP College (Full time) Mumbai University. • Diploma in Computer Engineering from M.H. Saboo Siddik Polytechnic, Mumbai Board of Technical Education, Maharashtra. • SSC from A.K.I High School, Vikhroli – Mumbai Other Courses/Certifications: • Certified ISO 2007:2013 Lead Implementer • Trained on PMP and Six Sigma • Certified ITIL V3 Foundation (October 2010) • Certified Lotus Professional (CLP) – Domino 6 and 7. Trained on 8.5. • IBM Certified Lotus Domino System Administrator - 7th January, 2006 • Certified by IBM in the area of Customer Facing & Actions - June 2005 • CCNA Certified (10th November, 2003) - Cisco Certified Network Associate Professional Trainings • Microsoft Exchange server 2010 • Microsoft SharePoint Server 2007 • VMWARE 5.0 ESX and Hyper V • RADWARE • VDI • PMP • ISO 27001:2013 Voluntary Assignment • Actively involved in CSR activities Personal Details Date of Birth: 16th April, 1975 Linguistic Abilities: English, Hindi, Marathi and Urdu Location Preference: Mumbai Address: 2/41, Sairaj Society, Subhash Nagar, Chembur (E), Mumbai -400071