Unify In-Store And Online Systems To Transform The Customer Experience
3 likes787 views
The document discusses a webinar about transforming the customer experience by unifying in-store and online systems. It provides an overview of Lovesac, a furniture retailer that has experienced steady growth. Lovesac chose to implement a unified commerce platform to accelerate omnichannel success and better understand customer expectations across its many touchpoints. The technology roadmap involves moving to a single cloud-based environment to reduce complexity and make customer information readily available.
Unify In-Store And Online Systems To Transform The Customer Experience
- 4. #OmniSuccess About Retail TouchPoints ü Launched in 2007 ü Over 30,000 retail subscribers ü To provide execuGves with relevant, insighDul content across a variety of digital medium Sign up for our weekly newsleQer: www.retailtouchpoints.com/subscribe
- 21. 2015 21
- 23. 60+Stores23
- 24. 24
- 25. 25
- 27. 27
- 28. 28
- 30. 30
- 31. 31
- 32. 32
- 33. We Need to BeQer Understand Customers Expecta?ons and Find New Ways to Provide the Experience that will Define Our Brand Sales by Channel with AcGve Customer Count Developing A World Class Brand 35,000 55,000 75,000 95,000 115,000 135,000 155,000 175,000 $0 $50 $100 $150 $200 2013 2014 2015E 2016E 2017E 2018E Store Sales ($ in MM) Web Sales ($ in MM) # Customers 33