HighQ and DocuSign - moving one step closer to digital transformation

Editor's Notes

• #9: DocuSign started with eSignature, and we were very good at it! We invented cloud-based eSignature in 2003. Since then, 13 years later and hundreds of millions of pounds in investment (in companies, people, and technologies), we have now defined a new category… DTM Last August, Forrester published a study on digital transformation and best practice, showing a clear need for organisations to digitise more processes, to realise 4 key benefits: Higher revenue – from closing deals faster Faster processing – by cutting out paper and simplifying the process One responder who successfully implemented DocuSign, cut their contract turnaround time from 20 days to just 3. Reduced errors – by ensuring that mandatory data is captured correctly, first time and not relying on deciphering handwritting Better customer experience – often one of the most important benefits, in the increasingly competitive world we live in, from delivering a faster, more transparent process Despite these impressive figures, a staggering 83% of responders work with systems today, that fail to meet their needs.
• #10: These figures are supported further by a recent study conducted by Capgemini, which found that the most digitally mature companies in the world, were also more successful, achieving: 13% more revenue 50% more profitable 19% higher valuation!
• #11: Customers of ours come to us for three typical reasons… ROI – Return on Investment is an obvious one -metrics range from productivity gains and speed to market - shaving off days, weeks or months that impact your top line revenues - to cost savings that hit your bottom line/increase profitability. Many customers have worked with a 3rd party value-engineering firm to quantify their impact and justify their business investment in DocuSign. Customer Experience – Not only are your customers’ lives improved when they don’t have to find a scanner whilst traveling, or print something, but your internal customers also – your employees! Our customers have experienced a 127% average increase in customer satisfaction scores as a result of implementing DocuSign. Security & Compliance – Our customers rest easy knowing that DocuSign helps them meet country and industry regulations. DocuSign is also able to accommodate our customers’ data residency requirements. All told, that means you are able to lower your risk profile and protect your most sensitive information, on your terms.
• #13: Most people think of electronic signature when they think of DocuSign and typically, that’s where most of our customers start out with us - whether it’s signing sales agreements or NDAs or any other document. However, there are 4 other main uses of DocuSign apart from signature. Notifications – do you have documents or processes within your business that require people or departments to be notified? Change in business policy, ensuring your legal department receive notifications of certain documents. Acknowledgement – needing to know that a document has been read, for training or compliance purposes Approvals – documents that don’t require a formal signature, but need an approval. Through DocuSign, you can manage document approvals, to be more efficient and be able to report on them. Data Collection – any data that needs collecting can be done via DocuSign, with the added benefits that you can reduce handwritten errors and provide a copy to the individual if needed.
• #14: Here is a snapshot of the ways DocuSign is being used across our install base of over 285,000 customers. You can see this technology is not limited to a process or a department. It really is there for you in any process you need to: -improve efficiency -reduce manual effort -remove the reliance on paper Rather than run through each of these, we’ll cover some of the most common ones in a bit more detail…
• #15: Sales order processing is one of our most popular uses, speeding up the signature process to get orders faster and recognise revenue sooner. In HR at DocuSign, we sign new starter contracts electronically. I signed my own and had accepted within an hour of receiving the contract. No printing, signing, scanning, email! Not only does it provide a great onboarding experience, you get your top talent to sign quickly and reduce the risk they may go elsewhere. Legal – NDAs and contracts are 2 of the most common uses within legal, especially when you introduce mobile signing and parallel signing, to speed up the process and not hold up agreements.