Weir- Reference services in NSLA Libraries: we'll come to you
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The document discusses reference services provided by several national and state libraries in Australia and New Zealand, referred to as NSLA. It outlines their strategic plans to work together as "One Library" by developing common policies, guidelines, and infrastructure like a shared reference enquiry management system. The libraries also conduct annual surveys and collect continuous feedback to evaluate services. The document discusses next steps like exploring transferring reference inquiries between libraries using RefTracker and Trove, and enhancing data collection on reference services.
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Weir- Reference services in NSLA Libraries: we'll come to you
- 1. Reference Services “We’ll come to you”
- 2. What is NSLA? • National Library of Australia • National Library of New Zealand • State Libraries – Queensland, New South Wales, Victoria, South Australia, Tasmania, Western Australia • Territory libraries – Australian Capital Territory, Northern Territory
- 3. Re-Imagining Libraries 2012 - 2016 Strategic Plan “One Library” “Enabling People” “Accessible Content” 3
- 4. 4 © Reincubate – The Keep Calm-o-matic
- 5. Virtual Reference Project Group • Common policies – Information and Research Services Principles – Service standards and guidelines – Research Guides: Creation guidelines • Useful measures – Annual week-long onsite enquiry survey – Continuous feedback on written enquiries • Shared infrastructure – RefTracker reference enquiry management system 5
- 6. 6
- 7. The ground is shifting... 7
- 8. Next steps 8 • RefTracker – Explore transferring reference enquiries between NSLA libraries and Trove – Enhance common measures and evidence- gathering using RefTracker DeskStats
- 9. A ‘new look’ National Library of Australia 9
- 10. Not just a pretty building... 10
- 11. Thank you Aileen Weir Director, Reader Services National Library of Australia 11