Why Does IT Need to Change?
- 1. Why does IT ‘need’ to change? And what may happen if we do not July 2014
- 2. Agenda 1. Why does IT ‘need’ to change? 2. CIO Challenges 3. How can IT step up? 4. What’s Your Competitive Advantage? 5. Summary
- 3. The Business ‘wants’ to understand
- 5. Demand for service is high
- 6. There are no more domestic markets
- 7. Agenda 1. Why does IT ‘need’ to change? 2. CIO Challenges 3. How can IT step up? 4. What’s Your Competitive Advantage? 5. Summary
- 9. Which Cloud?
- 11. Falling budgets
- 12. Agenda 1. Why does IT ‘need’ to change? 2. CIO Challenges 3. How can IT step up? 4. What’s Your Competitive Advantage? 5. Summary
- 14. Enforce Standardisation o Standardise your Platforms, Processes and People o Investments must be usable across the enterprise o Conduct what-if scenario’s to test for agility/risks e.g. what would the impact be if we had to outsource our Service Desk tomorrow?
- 15. Be an IT Service Broker o Bringing together personal clouds and external private cloud services is an imperative. o Enterprises should design private cloud services with a hybrid future in mind and make sure future integration/interoperability is possible. o Hybrid cloud services can be composed in many ways, varying from relatively static to very dynamic.
- 16. Adopt the Cloud o In some countries you can have all data in the cloud. o In Singapore you cannot (banking) but that does not mean you cannot move to the cloud. Option 1. Presentation layer only in the cloud (effectively a portal) Option 2. Segregation of data, sensitive data in the private cloud, non- sensitive and presentation layer in the public cloud. Key point is, the solution must be designed!
- 17. Leverage Social Media Low upfront cost, and if done right, very high returns o Be consistent and timely with tweets o Demonstrate capability on Youtube Where else can you get a million people to see your products and services for $0 advertising costs?
- 18. Social Support o If a customer complains on Facebook, they want you to deal with them via Facebook, not ask them to give you a call. o Web-based applications can interface, there is no need to double key information.
- 19. Even More! There’s an (enterprise) app for that Corporate app stores will provide a secure environment for employees to download the software and mobile apps they need for day-to-day operations. Making the workplace fun! Companies like Spotify have already introduced gamification to replace annual reviews. Instead, employees use a Web application that provides weekly and daily summaries of their accomplishments, acknowledgements, and overall productivity. Social B2B Systems that will allow simulations of cross-business processes to test supply chain under differing scenarios on a collaborative basis.
- 20. Agenda 1. Why does IT ‘need’ to change? 2. CIO Challenges 3. How can IT step up? 4. What’s Your Competitive Advantage? 5. Summary
- 21. What Skills are in Demand? o Business Analysts o Enterprise Architects (people, process and tools) o Portfolio, Programme and Project Managers o Legal and Contract Specialists o Supplier Managers o Innovators and Strategists o Financial Analysts
- 22. Agenda 1. Why does IT ‘need’ to change? 2. CIO Challenges 3. How can IT step up? 4. What’s Your Competitive Advantage? 5. Summary
- 23. Summary IT needs to act like a Venture Capitalist: 1. Inventory your technology portfolio 2. Define your services 3. Evaluate your portfolio (risk, cost, strategic alignment) 4. Define a direct line of sight, from service to revenue 5. Double down on winners (fold on the losers) To be a successful IT Organisation today, Agility is not enough... We must be innovative and most importantly... Proactive!
- 24. Thank You! For further info on related course/s, please see http://www.iss.nus.edu.sg/ProfessionalCourses/CourseCatalogue.aspx Jamie Donoghue Principal Consultant jamie.donoghue@uxcconsulting.com