Ian Miles

innovation services foresight service innovation service e-business kibs scenarios business models service economy public services ict open innovation policy digital convergence smes innovationn videotex grand challenges futures fistera e-science infoirmation technology scenario delphi business-strategies green technology environment ubiquitous computing new economy indicators statistics knowledge intensive business services occupation employment conditions working email minitel prestel nanotechnology creative digital convergence work public sector servitisation servicisation disruptive information technology public service "business model" "digital economy wicked problems innovation policy manufacturing horizon scanning technology ami information society transport service onnovatioon patents intellectual property creative industries ssme knowledge economy knowledge-intensive service systems systems design work skills occupations professions services public knowledge cities