Unlocking The Value Of Your Information

Unlocking the value of your information
Steve Lapwood and Henk Verhoeven
24 March 2010

www.intergen.co.nz


A typical information worker now
spends up to 25% of their day
searching for the right information to
complete a given task

Source: Butler Group

“Our information is in good
shape”

Yeah. Right!


Straw Poll/Discussion (aka Spanish Inquisition)
 In your organisation:
 How important is information and why?
 How long does it take for your people to find stuff? And why?
 What techniques do people use to find stuff?
 What happens when they cannot find the stuff they need?
 What is your ratio of duplicated information – or near-duplicated?
 What is the incident of wrong versions of information? And results?
 Where is information stored?
 How do people share and use informal information?
 How do people find the people who know the stuff they need?
 How have you approached these challenges to effectiveness?


Surfing the net

1,500,000,000,000,000,000 bytes of new
information was posted last year

Google searches -
3,000,000,000
Information on the net is per day
doubling every week


The Information Value Map

C
H
V
A
Tacit A
L
l L
U E
E Information N
G
E
Data


The Time-Value of Information

Ideal

Value Typical
Knowledge base

Time


Information Growth vs Value

Growth
Information
Management
&
Search Tools

Value

Time


Information portal vision – communicate, coordinate, collaborate
LIKELY POSSIBLE

 Search  Application portal
 Document lifecycle management  Who’s who
 Events & schedules  Profiles, professional networks
 Tasks, workflow  Wikis
 Departmental sites  Blogs
 Announcements, news  Dashboards, BI
 Project workspaces  Extranet
 Contacts  Integration with mail, awareness
 Knowledgebase  Feeds
 Ideas, forums  Non-business content
 Self service, on line forms
 Reports
 Tutorial site


Phases Phase 1 Phase 2 Phase 3
(sample) • Document • Self service • Applications
management • Contacts portal
• Departmental sites • Who’s who • Extranet
• Profiles • Dashboards
• Knowledgebase
• Project workspaces • Ideas
Functions • Search • Reports
• Professional
• Workflows networks
• News • Blogs
• Events • Feeds
• Ads • Email
• Tutorials, how to’s

Phase 1 Phase 2 Phase 3
• Migration • Forms designs • Integration
• Communications • Migration • Report generators
Content • Events coordinators
• Content authors
• Profiles
• Ideas generation
• Training guides • Reports creators
• Content administration • Bloggers
• Communications


Deployment approach (sample)
 Portal executive sponsorship and lead-by-example
 Programme management, “evangelist”
 Site sponsorship, ownership, “champions” and administration
 Pilot groups for each phase
 Communications and feedback
 Support structure
 Stakeholder engagement processes
 Content authors/owners:
 KB, ideas, events, forums, workspaces, blogs

 Readiness, awareness, training and guides
 Content administration
 Governance board:
 Sites, branding, content, templates, processes, permissions, libraries, metatags, publishing, disposition/archive
 Requirements, business cases, prioritising, customisations

 Advisory groups


Progression of Search & Information
SEARCH INFORMATION TAXONOMY

 Keyword  Taxonomy Integration
 Synonym  Metadata Management
 Relevance  Metadata Extraction &
 Classification Assignment
 Federated  Metadata Creation
 Un-Structured sources
 Informal Information
 Optimisation


Chaos-Convergence-Order
Just plain old Search
(Availability & Visibilit
Information Retrieval Cost

Mastering Search
(Relevance & Accuracy)

Chaos Convergence Order

Time


Microsoft Search Solutions

Unlocking The Value Of Your Information

Unlocking The Value Of Your Information

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