resume
- 1. James Formica formicje@gmail.com 513-504-6275 Education BBA: Marketing University of Cincinnati –Major GPA 3.33 May 2015 Educational focuses Researching and finding consumer insights and needs Corporate branding and brand development Corporate brand extensions and marketing plans Advertising campaign development Proficient in Sign Language Work History Paint Sales Associate Lowe’s Home Improvement- Springdale, Ohio 01/2011 - 09/2011 Demonstrated the use and care of merchandise. Restocking and maintained the visual appeal of the store and organized displays. Assisted in reaching sales goals with our department being number one in the region. Cashier Lowe’s Home Improvement- Springdale, Ohio 02/12 - 08/2012 Answered questions regarding the store and its merchandise. Helped customers with questions and complaints in person and via the phone. Developed positive customer relationships through friendly greeting and excellent service. Barista Hyatt Regency- Cincinnati, Ohio 06/2013 - 05/2015 Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment. Trained up to 15 employees with positive reinforcement respectful, and encouraging coaching. Improved customer service ratings and maintained a high rating of customer satisfaction. Responsible for up to $2,000 and completing a daily audit. Sales associate/optician apprentice 07/2015 – Present LensCrafters- Springdale, Ohio Ascertaining customer’s medical needs and informing them about different lens options, frame options, styles, and price points with insurance, and in store promotions. Meeting and exceeding sales goals of $380,000 for the year of 2016. Explaining the differentiating standards, and LensCrafters advantages to consumers. Setting up new merchandising posters and displays along with merchandising the store. “Right the fist time captain,” where I coach associates on mistakes that were made in causing the remake of customers glasses. Affiliations Delta Chi Fraternity: Pledge Educator Coordinated and educated 6 pledge members of the fraternity. Assisted in the fundraising for cancer research. Vice-president of Developing and Emerging Nations Club Recruited new members for the organization. Assisted in presentations and discussions with guest speakers from other countries. Proficient with: Microsoft word, Excel, PowerPoint, Micros Some experience with: Survey Monkey, Qualtrics, Microsoft Access, Simmons One view