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- 1. Professional Summary Skills Work History DEBORAH WILDER MOSELEY P.O. Box 28953, Santa Ana, California 92799 | (H) ( 714 ) 341-0681 | deborahwldr@yahoo.com Qualified Brand Ambassador & Customer Service Representative with 35 + years in fast-paced customer service and call center environments. Personable and professional under pressure.Customer Service Representative versed in customer support in high volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over many years retail experience in a fast-paced, team-based environment. Deborah excells at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Deborah is driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Trusted key holder Creative problem solver Exceptional communication skills MS Windows proficient Quick learner Strong client relations Floor set design expertise Training development aptitude Proficient in cash management Credit card processing Multi-line phone talent Mediation capability POS systems expert Medical terminology knowledge Strategic sales knowledge Local/state health laws knowledge 05/2008 to CurrentInstructor, Modeling and Acting Coach/ Mentor Barbizon Modeling / Acting Studios – Costa Mesa, CA Instructor for ages K + Runway/ & Informal Modelling techniques, including Modelling Turns/ Spotting ,ability to be Choreographed. On Camera Commercial Acting techniques including Slating for Camera, Line Interpretation, Commercial Memorization, Commercial Skits/ Non Dialogue Commercials. Instruction to Portray wide range of Emotions using Body Movement, Expression & Gestures, Scene Blocking, Photo Posing Commercial & Fashion including proper manner to Hold Product Using Barbizon's ( In addition t Deborah s own Model Maker Modelling Video ) existing curriculum and Deborah's personal experience of 4 decades to Children & Adults. Deborah for 8 years has taught Individualized lessons which include Self Esteem, Nutrition, Etiquette, Professional Wardrobe Choices, Interview Skills, Resume & Promotional Skills, Runway Modelling, informal Modelling, Music and Acting/Modelling Exercises. Clearly communicated objectives for all lessons, units and projects to all participants. Used a variety of assessment tools and strategies to improve instruction methods. Administered performance reviews to evaluate each participant's progress. Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways. 01/1990 to 01/2007Informal Model Brand Ambassador Annettes Place – Newport Beach, CA Informal Model High End Women's Specialty Boutique Model, showing woman's ready to wear clothing in Lido Marina Village Newport Beach Ca Informally modeled Annette's fashions through out Marina Village Restaurants, Cafes, Hair Salons & Nail Boutiques on the Lido Marina Boardwalk for Patrons and Guests, as they enjoyed their visit to the Newport Beach European Bayside Village Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Responded to customer questions and requests in a prompt and efficient manner.
- 2. Engaged with customers in a sincere and friendly manner. Built relationships with customers to increase likelihood of repeat business. 01/2007 to 01/2008Merchandiser Manpower – Cirque De Solei Costa Mesa Fairgrounds Assignment at Cirque De Solei Big Top at Costa Mesa Fairgrounds. Duties involved meeting and greeting guests,working in the merchandising department,selling memorabilia from the Cirque De Solei Show Described product to customers and accurately explained details and care of merchandise. Communicated with vendors regarding back order availability, future inventory and special orders. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Served as the main liaison between customers, management and sales team. 01/2005 to 01/2007Brand Ambassador Brand AmbassadorEncore Nationwide – Long Beach, CA Responsible for Kirkland /Borghese Skin Care Kiosk at Costco Warehouse. Fountain Valley 4th busiest Costco Door In Country Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise Earned management trust by serving as key holder, responsibly opening and closing store. Communicated with vendors regarding back order availability, future inventory and special orders. Successfully acquired an average of 200 new customers per shift, generating a 100% growth in revenue. Provided an elevated customer experience to generate a loyal clientèle. Provided an elevated customer experience to generate a loyal clientèle. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Contributed to annual store sales of millions per year. Skin care line so successful In So Cal quickly went National. Skin care line available in Asia and Europe Scheduled weekly inventory pickups and deliveries with vendors. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Developed reputation as an efficient service provider with high levels of accuracy. Developed reputation as an efficient service provider with high levels of accuracy. Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Executed in-season pricing strategies, including promotions and markdowns to reach financial targets Maintained cleanliness and presentation of stock room and production floor. Recommended merchandise to customers based on their needs and preferences. 01/2000 to 01/2005Fragrance Model Unilever – New York, NY Demonstrated All Fragrances under the Unilever Umbrella, encouraged customers to try fragrance. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Successfully acquired an average of 30 new customers per shift, generating a huge growth in revenue. Provided an elevated customer experience to generate a loyal clientèle. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered product questions with up-to-date knowledge of sales and store promotions. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Scored in top 10% of employees in successful resolution of issues
- 3. Education Executed in-season pricing strategies, including promotions and markdowns to reach financial targets . Built long-term customer relationships and advised customers on purchases and promotions. Operated a POS system to itemize and complete most customer purchases. Achieved & Exceeded sales goals and service performance requirements Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. Participated in physical inventory counts every shift Associate of Arts: Nutrition Orange Coast College - Costa Mesa California