Communications Management Training Course - Lesson 7 - How to Get your Point Across through the Art of Business Communications - www.masterclassmanagement.com certifications
- 2. How to get your point across through the art of Business Communications
- 3. Communication may be the single most important skill of a manager. You can't be a leader if you can't communicate your vision. You can't motivate people if they can't understand what you want. It is essential to understand how to communicate, both verbally and in written format.
- 5. Information must be: • Complete • Concise • Accurate and written in a way the reader, can easily understand.
- 6. Informal subject Write like you are talking to a friend Write like you are talking to a classroom Formal subject
- 7. Process = Series of actions Procedure = Steps to perform Task = A procedure for one
- 8. Proofread before you send it out: • Spelling and grammar • Omitted words • Relative subject line • Reduce long words • No run off sentences • Stay away from passive verbs • Stay away from vague modifiers • Improper use of heterographs (E.g. to, too, two)
- 10. First make sure you: • Have an open door policy • Are flexible and approachable • Are open and honest • Are able to take criticism • Are not defensive • Do not lose your temper • Have a sense of humor
- 11. Speak clearly, don’t blind with science Listen with your full attention
- 12. Make sure your employees listen to you Use the art of persuasion
- 13. Communicate by Holding a Meeting
- 14. You need to hold meetings, that is for certain. But don’t make them a waste of time!
- 15. First make sure you: • Send out a meeting request • Send material to review • Make copies • Begin on time • Set up ground rules
- 16. Get to the point, stay on topic & follow the agenda
- 17. Get the quiet to talk, get the dominate to be quiet
- 18. Know when to end, make sure important topics were discussed
- 19. Communicate by Preparing & Delivering a Presentation
- 20. First make sure you: • Are thoroughly prepared • Know PowerPoint • Know how to use a projector • Know your audience • Have a backup plan
- 21. Have a strong opening & closing
- 22. Introduction = what will be discussed Conclusion = what was just discussed
- 23. Create a list of key points Practice flow, not word-for-word
- 24. Show your personality Remember, people want you to succeed
- 26. You need to determine and relate the who, what, when, where, how & why reasons and benefits for the change. Even if it is perceived as negative, it should still be perceived as a need for a change in direction.
- 27. Effective business communication, both verbally and written, is possible, with the exceptional management skills you will possess… End of presentation