2018 10-17 J1 3A - Digitally transform your business using Microsoft Flow - Jon Levesque
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This document discusses digital transformation and driving engagement through the Microsoft Power Platform and related tools. It highlights that people will have the biggest impact on digital transformation success and notes challenges around belief and change adoption. Opportunities include developing a data-driven culture and bottom-up innovation. The document discusses using tools like Power BI, PowerApps, Microsoft Flow, and Dynamics 365 to drive engagement and shares examples of automated flows and their integration capabilities. It also reviews robotic process automation use cases and demos how to automate customer service and enable data-driven decision making.
2018 10-17 J1 3A - Digitally transform your business using Microsoft Flow - Jon Levesque
- 7. People will have the biggest impact on the success of Digital Transformation initiatives Challenges • Suspending dis-belief • Overcoming “someone else’s problem” • Ability to absorb and embrace and change Opportunities • Developing a data-driven culture • Democratizing Ideation • Bottom-up innovation
- 9. It occurs closer to where the problem exists. Where the people solving the problem, are closer to the problem.
- 10. So how can I drive engagement?
- 11. Microsoft Power platform Power BI Common Data Service for Apps PowerApps Microsoft Flow Dynamics 365 Office 365 Standalone Apps Data Connectors Azure
- 18. Characteristics of automated flows
- 20. Templates help users to get started
- 21. Demo 1: Data-Driven Decision Making
- 22. What is Robotic Process Automation? (RPA) Leslie Willcocks McKinsey
- 23. Common Use-cases • Customer Service • Status Requests • Requests for information • Support • Finance • Accounts Payable • Invoicing • Procurement • Requisition Approvals • Maintenance • Human Resources • Timesheets • Onboarding & benefits • Information Technology • Password resets • Diagnose and fix technical issues
- 25. Demo 2: Automating Customer Service
- 28. In review: session objectives and takeaways
- 29. Session resources Guided Learning Documentation Forums Ideas Flow of the Week Tutorial Videos