Mindfields x Workato - The Role of API-based Automation in Enhancing Employee Experience.pdf
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The document details a partnership between Mindfields and Workato aimed at enhancing employee experience (EX) through API-based automation. It emphasizes the critical importance of EX for business success, highlighting the potential productivity gains and reduced turnover associated with improved experiences. Additionally, it contrasts traditional UI automation with modern API integration, outlining the benefits of adopting such technologies in HR processes.
Mindfields x Workato - The Role of API-based Automation in Enhancing Employee Experience.pdf
- 1. The Role of API-based Automation in Enhancing Employee Experience 18th May 2022 | 3PM AEST
- 4. Mindfields Vision and Mission
- 5. Why have we Partnered with Workato To help deliver rapid deployment of solutions To foster collaboration between Business and Technology To bring down the Total Cost of Ownership (TCO) for automation initiatives To help Scale up our customers automation footprint To democratize automation through low-code development process and platform
- 7. Our Speakers Mohit Sharma Founder & Executive Chairman Mindfields John Deeb Country Manager, ANZ Workato Annabelle Chee Senior Associate, People Operations, ANZ Workato Jeremy Appleyard Solutions Architect, ANZ Workato
- 8. ● Why EX is so important today ● How technology designs EX ● HR Demo of the Workato solution ● How UI & API based automation differs, and how they can coexist seamlessly ● Dialogue: Advantages of doing API based Automation ● Q&A AGENDA
- 9. About Workato Strategic Partners Team High Growth Customers Global Brand Customers 500,000+ COMMUNITY AUTOMATIONS 11,000+ CUSTOMERS 1,200+ Connectors CONNECT TO APPLICATIONS, DATABASES, FILES, APIs (CLOUD OR ON-PREMISE) Market Leader GARTNER, FORRESTER, G2 CROWD, TRUSTRADIUS
- 10. Why EX is so important today
- 11. | workato.com Workato Proprietary and Confidential 11 The era of customer-centricity is dead EX is what will make or break your business 11
- 12. | workato.com Workato Proprietary and Confidential Why is EX important 12 Double their innovation and customer satisfaction scores 25% Higher Profits (Derry & Sebastian 2017) Companies that scored the highest on EX benchmarks 4 x higher avg profits 2 x higher avg revenue 40% lower turnover (Morgan 2017) Garter survey revealed that only 13% of employees are satisfied with their EX (Gartner 2019)
- 13. | workato.com Workato Proprietary and Confidential Impact of delayed investment in EX 13 (Forrester and SAP Concur 2019) 38% lower productivity 36% turnover 35% increased costs 31% inability to keep up with competitors 27% decreased revenue 26% poor customer experiences
- 14. | workato.com Join the conversation #WorkatoAutomate2021 Workato Proprietary and Confidential The employee experience is the journey an employee takes with your organization. It includes every interaction that happens along the employee life cycle, plus the experiences that involve an employee's role, workspace, manager and wellbeing. (Gallup 2022).
- 15. | workato.com Workato Proprietary and Confidential Components of EX 15 Attract + Recruit Retain Employee Experience Interactions Processes Systems Customer Experience Off-board
- 16. | workato.com Workato Proprietary and Confidential Increased Productivity = 16 Systems support Efficient Processes
- 17. | workato.com Workato Proprietary and Confidential How tech designs EX 17
- 18. | workato.com Workato Proprietary and Confidential Possibilities of Automation 18
- 19. | workato.com Workato Proprietary and Confidential Automation - Fundamental Business Shift 19 Manual Workflows Lack of integration Administrative Debt
- 20. | workato.com Workato Proprietary and Confidential Human Resources Process Catalog - Summarized Learning & Development Organisation Management Recruitment Performance Management Employee Lifecycle Management Compensation & Benefits Training Booking Registers & Record Booking Personal Development Planning Training & Development PolicyManagement Change Management Organisation Survey Management Health & Safety Internal Communications Recruitment Pipeline Planning Candidate Sourcing Candidate Screening & Assessment Pre-onboarding Goal & Objective Setting Performance Appraisals Succession Plans Talent Management Contract Management Employee Relationship Admin Employee Master Data Management Leave & Absence Admin Employee Self-Service Management Employee Onboarding Employee Offboarding Comp & Ben Strategy Salary Survey & Benchmarking Strategic Procurement Compensation Plan Creation Benefits Scheme Creation Employee Benefits Administration Payroll Management 20 Great candidate, but harder Not a good automation candidate Great candidate for automation Key
- 21. | workato.com Workato Proprietary and Confidential The big red teal button 21 Ticket created for asset + programs request (IT) Profile created platform, Finance informed (Finance) New hire + team members/manager emailed Enter employee in HRIS Day 1 - New hire programs installed once laptop received Automated messages on instant message platform to intro new employee + 7/30/90 journey set Simple interface everyone understands. Triggers initiated from HR Bot OR OR OR OR
- 22. | workato.com Workato Proprietary and Confidential 22 Who can use build/maintain automation… EVERYONE CAN! (Yay 🥳) Karen from Finance Jason from Procurement Me Positive Impact to Headcount Projections Steve from Sales Rima from Marketing Benefits Less frustration between departments Everyone improving EX More time given back to everyone
- 23. Local leaders like Atlassian are saving over 100k hours through automation, to shift the focus from low value tasks to high value skills and business outcomes
- 25. Proprietary and Confidential 25 Integrate anything. Automate everything. HR Bot - ONBOARDING Process Outline 15 Steps 13 Applications STEP 1 : Candidate Offer Generation & Process STEP 2 : On-Boarding Process - Application Provisioning STEP 3 : Equipment Ordering STEP 4 : Welcome Starters Email
- 26. HR Demo
- 28. Proprietary and Confidential Integrate. Automate. Innovate Demo What you just saw ● Auto Generated Slack Interface ● Real-Time event processing ● Extensive Connectivity ● Simplicity & Easy of Use ● Guided, ensuring consistency of process ● Secure, you only see what is needed ● No direct access to applications ● Full logging for auditing and compliance Beat your competition at recruitment !
- 29. How UI & API based automation differs, and how they can coexist seamlessly
- 30. How can Employee Onboarding be Automated # Parameters Robotic Process Automation (RPA) Integration Platform as a Service (iPaaS) 1 Used to Automate user interactions through user interface Automate and integrate systems with available APIs ++ 2 Works better with Legacy systems, applications with GUIs, and minimal/no APIs Modern systems with easily accessible APIs (Supports both On-Premise & Cloud) 3 Can handle Large Batches of data but is dependent on underlying system performance • Real Time Event based processes • Much larger volumes of data through API-based integration 4 Maintenance Maintenance cost of platform is low but high cost to maintain developed automation scripts due to dependency on user interface of underlying system • Zero DevOps platform • Zero maintenance, Supports backward compatibility • Changes to new fields of Schemas are automatic, • Automatic scalability • Highly Resilient via Self Recovering Recipes 5 Best used for Converting data, performing user interactions and leveraging Allows for high volume and secure movement and transformation of data between applications in real time, batch and polling. Supports user interactions using collaboration tools. 6 How is it paid for? Various licensing models, but annual subscription based is the most common among the large vendors Base subscription + Pay-as-you go models are most common among the iPaaS platforms 7 Leadership views it as Tactical Tactical & Strategic 8 Develop on Tools available for on-prem and cloud development and deployment Cloud-based development and deployment 9 You should also know • Low – intermediate Coding expertise required • Environment provision required • Integrate with tools in your existing tech stack such as OCR tools, workflows etc. • No Coding Required • Cloud 1st Platform • Instant Provisioning & deployment • BlueGreen updates, zero down time • Out of the Box Intelligent Integration • Connect to 1,200 + apps including AI, OCR etc. • Industry-leading security and governance
- 31. How RPA & Workato can co-exist to enhance Employee Experience
- 32. Dialogue: Advantages of doing API based Automation
- 33. Evolution of Process Automation # Parameters Past Present Future 1 Features Screen scraping Screen scraping + OCR Ecosystem of evolving components 2 Cost of integration Expensive due to a traditional IT project Value for money as multiple applications beyond Basic ERP Lower cost per integration 3 Approach towards Automation and Integration Tactical Tactical Tactical & Strategic 4 Project Management approach Waterfall Waterfall + Agile Agile 5 Integration and Automation UI based UI based with small % of API integration API integration, Databases, Files, email etc 6 Security Basic Intermediate Advanced 7 Automation Sponsorship Business unit driven and owned, limited Technology team involvement Mostly Led Predominantly by Business units, supported by Technology team Driven by business and executed by IT 8 Integration position in Automation CoE Negligible Somewhat present Integral part of Automation CoE 9 Evolvement of Integration Unscalable proprietary integration methods APIs have standardized and user-friendly integration methodologies AI based Integration 10 Easy to Implement Highly complex and high code Low code No code 11 Automation journey Macros RPA + Intelligence Hyper-automation & integration 12 Total Cost of Ownership High Moderate Low
- 34. Q&A
- 35. Thank you